The document discusses Trisotech's Decision Management Suite, a decision automation platform based on DMN. The platform provides:
- A modeling environment for creating DMN decision models with testing capabilities.
- A decision execution engine that interprets DMN models and exposes decisions as REST APIs.
- Governance and management of decision services over their full lifecycle from design to execution.
- Capabilities to orchestrate decision services from applications and provide analytics on service usage.
The platform aims to deliver explainable decision automation through a visual DMN representation and transparency of the decision-making process.
Pivotal CRM for Financial Services offers comprehensive, integrated, industry-specific capabilities that increase insight into operational performance, streamline processes across the firm, and improve responsiveness to client demands
Vendor Landscape: CRM Suites for SmallEnterprises
Adopt a dedicated Customer Relationship Management (CRM) suite for
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you don’t cut corners when it comes to social media, it’s today’s true market
differentiator.
CRM Health Check program provides a reasonable assessment of your CRM investment and plans. The CRM Health Check Report includes a set of practical & inexpensive recommendations to implement out-of-box features
With the right CRM comes the opportunity for Along the way, IT managers need an integratedcompanies to really get to know their customers, set of technologies—from websites to databasestheir needs, preferences and their buying and data mining tools—to make it work.patterns.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
KTSL is an Elite BMC Software partner.
We sell, install and support BCM Software products to organisations across all sectors.
We also provide a range of value-added products that enhance our customers BMC Software tools.
This presentation describes our skills and gives an overview of the value added products that we provide, including:
- Alderstone CMT for BMC Remedy
- Bomgar for BMC service desks
- Hitachi ID for BMC service desks
- iCAN for BMC Control-M
- PWS ShareRemedy for BMC Remedy
- Scapa TPP for BMC Remedy
- Service Flow for BMC Remedy
- TekWurx uControl for BMC ADDM
- KTSL Professional Services
Please contact us for more information
Pivotal CRM for Financial Services offers comprehensive, integrated, industry-specific capabilities that increase insight into operational performance, streamline processes across the firm, and improve responsiveness to client demands
Vendor Landscape: CRM Suites for SmallEnterprises
Adopt a dedicated Customer Relationship Management (CRM) suite for
integrated automation of sales, marketing, and service processes. Be sure
you don’t cut corners when it comes to social media, it’s today’s true market
differentiator.
CRM Health Check program provides a reasonable assessment of your CRM investment and plans. The CRM Health Check Report includes a set of practical & inexpensive recommendations to implement out-of-box features
With the right CRM comes the opportunity for Along the way, IT managers need an integratedcompanies to really get to know their customers, set of technologies—from websites to databasestheir needs, preferences and their buying and data mining tools—to make it work.patterns.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
KTSL is an Elite BMC Software partner.
We sell, install and support BCM Software products to organisations across all sectors.
We also provide a range of value-added products that enhance our customers BMC Software tools.
This presentation describes our skills and gives an overview of the value added products that we provide, including:
- Alderstone CMT for BMC Remedy
- Bomgar for BMC service desks
- Hitachi ID for BMC service desks
- iCAN for BMC Control-M
- PWS ShareRemedy for BMC Remedy
- Scapa TPP for BMC Remedy
- Service Flow for BMC Remedy
- TekWurx uControl for BMC ADDM
- KTSL Professional Services
Please contact us for more information
A Practical Guide to CMDB Deployment in a Tivoli EnvironmentAntonio Rolle
This presentation focuses on the significance of the CMDB to your organization and offers practical guidelines for successful population of the CMDB utilizing the Tivoli Netcool suite of products. Specific products discussed include Precision for IP Networks, Tivoli Application Dependency Discovery Manager (TADDM), Tivoli Business Service Manager (TBSM) and Maximo.
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Microsoft Dynamics CRM Technical Training for Dicker Data ResellersDavid Blumentals
Many Microsoft partners have found success driving revenue and delivering solutions with Office 365. Partners have built profitable service portfolios by selling, implementing, and creating value-added services for Office 365.
But there are many additional opportunities from Microsoft which enable Office 365 partners to elevate productivity for their customers. Microsoft Dynamics CRM Online is such an opportunity.
Dynamics CRM Online is a customer relationship management solution which allows your customers to track relationships and interactions, automate business processes and gain valuable insights into their own customers. Capabilities include Sales Force Automation, Marketing Automation, Customer Service and Social Media Insight.
O365 and CRM Online give customers an incredible solution and partners a fantastic new offering. Adding CRM Online to O365 lets customers cut through the clutter—to zero in and easily identify what they need to do next. It lets them find a relevant way to connect with their customer so they can win faster. And lets them collaborate with people, find, and access the information they need to ultimately sell more and grow their business.
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xRM extends this to industry-specific solutions.
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Reduce Troubleshooting Time for Teams Call Quality Issues from Days to Minutespanagenda
Link to recording: https://www.panagenda.com/webinars/reduce-troubleshooting-time-for-teams-call-quality-issues-from-days-to-minutes/
A webinar by Ståle Hansen, Ben Menesi, and Carl Baumann
Please join us for this discussion with Ståle Hansen (Microsoft RD & Teams MVP) to hear the unvarnished truth from Microsoft Teams UC experts about troubleshooting call quality issues.
If your company has transitioned to Microsoft Teams as the standard solution for internal and external calls, and for all online meetings, then you need to attend this webinar. This will be a “no holds barred” technical discussion with Microsoft Teams UC experts on the necessary data sources to do proper root cause analysis for Teams call quality issues. We will discuss the 5 common factors that impact call quality performance and spotlight what information and tools are needed to monitor those items in tandem with the Call Quality Dashboard (CQD).
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About Ståle Hansen (CEO at CloudWay, Microsoft RD & Teams MVP)
Ståle Hansen is the Founder and Principal Cloud Architect at CloudWay. He is awarded as Microsoft Regional Director and Office Apps and Services MVP with over a decade of experience with Skype for Business and now focused on hybrid Microsoft 365 and Teams. In 2018 he received an honorary award from Microsoft Norway for his longtime commitment to knowledge-sharing. He was recognized as top 100 UC influencers by Mio in 2020.
As a popular public speaker he is regularly invited to share his experience at international conferences such as Lync Conference, TechEd, Microsoft Ignite, Experts Live, CommsvNext and Techmentor. He is a co-author of the book “Office 365 for IT Pros” and you can follow his YouTube channel on Microsoft 365 productivity. He loves to share his understanding as a blogger since 2009 and as a highly rated trainer.
What you will learn:
- Real-Time monitoring for remote user call quality performance
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AWS Summit Singapore - Mass Migration to AWS: Best Practices to Solve Securit...Amazon Web Services
Giang Tran, Chief Technology Officer, FPT AWS Customer Speaker:
Steve Nguyen Anh Nguyen, CIO, Masan Group There is no doubt about AWS cloud’s benefits of availability, scalability, cost effectiveness, flexible infrastructure and process automation. Despite that, almost every enterprise has concerns about data sensitivity, cloud security, application interoperability as well as time and cost when moving existing applications to Cloud. This session illustrates how to address those challenges in mass migration with a view to improving performance and reducing cost by 70%. Hear about how client’s strict security requirements are met, thousands of non-cloud native applications are protected while the system performance is ensured during the migration process. You will learn the best practices in multiple types of cloud migration in different industries across the globe from the case studies of leading companies in their fields including Consumer Packaged Goods, Telecommunication and Energy.
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This webinar will explore the benefits of using visual model-driven standards to rapidly create business automations. In particular, we will explore how using BPMN for Automation differs from the traditional Method and Style way of using BPMN for Documentation. This innovative approach uses of the Friendly Enough Expression Language (FEEL) open standard as the Low Code glue that brings it all together for both coders and non technical users.
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Obtain a 360 - degree view of Your IT InfrastructurePrecisely
In today’s complex landscape of infrastructure and applications, it is increasingly challenging to know what is happening across your entire IT landscape and to be able to resolve issues before they impact the business. While there are many Operations Management, Monitoring, Security and Observability tools in use, most of them do not provide the ability to include data from IBM mainframes and IBM Power Systems.
These mission critical systems are important because they offer performance, scalability, and reliability that exceed what is available on other platforms. You need to solve the challenge of integrating the IBM mainframe and IBM Power System operational and security data into IT analytic platforms to help you proactively manage incidents, make data driven decisions, and enhance efficiency like never before.
Join us for this webinar to hear learn:
• Simple ways to integrate Mainframe and IBM i with your analytic applications.
• Continuing enhancements to more seamlessly integrate with leading analytic platforms like ServiceNow
• The addition of new analytic applications supported by Ironstream
Mindtree leverages its performance engineering services to develop software products and applications that perform optimally in normal as well as extreme load conditions. This reduces the number of failures related to performance and availability. We offer performance engineering services across a wide range of verticals and applications based on client server, Web technologies, Web services and ERP.
Similar to Decision as a Service (DaaS) the DMN platform revolution (20)
Creating Low-Code Loan Applications using the Trisotech Mortgage Feature SetDenis Gagné
Qualifying, underwriting, and selling a loan requires adherence and respect of various laws and regulations. The Trisotech Mortgage Feature Set (MFS) offers fully integrated features and functions leveraging open industry standards such as BPMN, DMN, and MISMO to allow mortgage lending organizations to include critical GSE and Regulation Z decisions into their workflows. Join us to discover a streamlined, compliant approach to mortgage lending with Trisotech MFS.
Generative AI and Regulatory ComplianceDenis Gagné
Generative AI can aid businesses, especially in the banking and finance industry, to meet regulatory compliance challenges by extracting important terms, creating concept models, and generating code to align with specified obligations. By utilizing a knowledge entity model (KEM), organizations can achieve traceable implementations, reduce errors, and minimize subjective interpretations when integrating decision models with regulatory requirements.
Automating and Orchestrating Processes and Decisions Across the EnterpriseDenis Gagné
PRESENTED BY
Carl Lehmann – Principal Analyst, 451 Research
Denis Gagne – CEO and CTO, Trisotech
DESCRIPTION
When business processes must execute complex decisions across the enterprise, most process automation platforms and rules management engines fall short. While competent in rules-based process modeling and automation they’re unable to model, automate and orchestrate complex decision-making processes, for example, in areas such as in clinical contexts, insurance risk management, and structured financial services, among others.
451 Research is tracking an emerging class of automation and orchestration technology that is becoming competent in both.
Join us to explore the industry trends driving the need for joint process and decision automation.
The benefits derived from a unified approach to both.
The technical apparatus needed to automate and orchestrate process and decision models.
This presentation aims to provide a comprehensive understanding of a form of neuro-symbolic AI, prompt engineering, and the role of process and decision orchestration in achieving optimal outcomes. By exploring the building blocks of prompt orchestration and showcasing examples, we seek to inspire the audience to harness the power of prompt engineering and contribute to the development of responsible and effective AI systems.
Data Validation in a Low-Code EnvironmentDenis Gagné
Experience the Power of Trisotech Digital Enterprise Suite - Discover the cutting-edge features that revolutionize data validation in a low-code environment. With Trisotech, you can effortlessly validate data based on their defined data types, empowering both IT and business professionals. By externalizing and generalizing data validation aspects, you can optimize decision-making, streamline processes, and enhance case management. Boost your operational efficiency with automated services, while minimizing production errors.
Learn the art of defining constraints using personalized messages and system codes, and witness how these constraints seamlessly integrate into the services you create and deploy.
From Laws and Regulations to Decision AutomationDenis Gagné
Regulations are a set of obligations that apply to corporations and individuals. They can be established through laws or under the authority of a governing body. Regulations may explicitly define processes and rules, but often they prescribe outcomes or performances without detailing how to achieve them.
When an organization must comply with a regulation, it aligns its operations with the obligations specified in the regulation. Compliance is the action of ensuring this alignment. However, demonstrating compliance can be a challenge because organizations must be able to trace their implementation back to the regulation.
To create traceability, a knowledge entity model (KEM) is developed. This model represents the regulation using vocabulary, concept maps, and business rules. The KEM is derived from the text of the regulation, breaking it down into vocabulary terms, concept connections, and business rules.
Using the KEM, an automated solution can be created using decision automation and business process automation (DMN and BPMN). This solution links the business rules to the decision or process as a knowledge source, creating a traceable solution.
Smart Drug Package Inserts using Clinical Workflows and DecisionsDenis Gagné
Are you ready to take your drug information game to the next level? Join us for an exciting and informative webinar where we dive into the world of Drug Package Inserts and explore how new technologies and models can enhance the way we access and use this valuable information. With over decades of experience, the Drug Package Insert is a trusted source for healthcare providers, but it's time to bring it into the modern era. Discover the 5 ways Workflow and Decision models can improve patient care and make drug information more accessible than ever before. Don't miss out on this straight-to-the-point presentation, register now!
Deployment, Performance, Agility and Flexibility using Trisotech Digital Dist...Denis Gagné
Trisotech Digital Distributed Containers offers containerized services to allow advanced scaling both vertically and horizontally across geographies on Kubernetes and container-based infrastructure for performance and high-availability configuration. Learn how you can deploy workflows (BPMN/CMMN) and decisions(DMN) into single-service or multi-service containers using flexible API driven DevOps. Topics will also include persistence storage and scaling along with runtime configurations.
In addition to the operational and administrative processes existing in the Pharmaceutical industry, there are numerous processes such as drug research, clinical trial, risk reduction and patient safety.
BPM+ Workflows and Decisions are standard visual depictions (models) that are both human readable and machine automatable. When combined to the FHIR interoperability standard, these models represent the future of PharmaTech.
In this session, we explore the challenges posed by these Pharma Clinical Processes, introduce BPM+ Workflows and Decision Automation as a potential way to efficiently address these challenges, and then finally demonstrate this automation.
Modelling the Preoperative Surgical JourneyDenis Gagné
This webinar provides an introduction to BPM+ using the Preoperative Surgical Journey as an example.
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BPM+ Health is a multidisciplinary initiative, with high levels of participation from clinicians, to improve the quality and consistency of healthcare delivery. It is achieving this by applying business process modelling standards to clinical best practices, care pathways and workflows directly at the point of care.
Further information on BPM+ Health can be found at https://www.bpm-plus.org
Intelligent Assistance for Knowledge Workers.pptxDenis Gagné
Knowledge Workers, a term coined by Peter Drucker, are workers whose job is to think for a living. Knowledge work can be differentiated from other forms of work by emphasizing continuously evolving non-routine problem-solving based on information. As businesses increase their dependence on information technology via digital transformation, the number of fields in which knowledge workers must operate has expanded dramatically.
Today, much of the knowledge work accomplished involves informal collaborations via emails supported by attached documents (PDFs and others). Fundamentally, knowledge workers spend much of their time acting as human integrators of unstructured information exchanged via unstructured communications and collaborations.
In support of these efforts, Intelligent Document Process (IDP) technologies were introduced by various vendors to transform unstructured and semi-structured information into usable data. The ultimate objective of most IDP capabilities is to integrate with downstream systems such as ERP. They tend to be based on pattern matching supported by Machine Learning (ML) technologies. To become effective, these approaches require varying quantities of representative information being available or supervised learning and labeling techniques that is yet another form of knowledge work. But what if an adequate sample of examples or information are not available for a particular type of knowledge work? And how do we support knowledge workers and their actual flow of work?
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Digital transformation and the accelerated transition to remote work are contributing to a perfect technological storm. This perfect storm is indifferently hitting every industry around us. A particularly challenging vector of this technological storm is the ever-growing need for business automation to achieve digital transformation conflated with an ever-growing shortage of technology professionals and software developers. With most companies turning to technology to transform how they engage with customers; software developers are in high demand and short supply. It is clear that we cannot rely on this small number of specialized workers - software developers - to carry out the massive undertaking of digital transformation in organizations.
One way to weather the storm is to empower non-developers in organizations to automate business logic. Business knowledge workers within organizations have a clear understanding of the logic of the business. They have the best understanding of business workflows and decisions required to deliver and exceed the new and expected digital customer experience. They excel at business decision thinking. Then why not enable these business knowledge workers to become not only the business logic architects, but also the actual construction workforce of your digital transformation?
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Decision as a Service (DaaS) the DMN platform revolution
1. The DMN Platform Revolution
Explainable AI
Inside
Decision as a Service
Platform
Chair BPMN MIWG at OMG
Co-Chair BPM Health Workgroup at OMG
DMN RTF Member at OMG
BPMN RTF Member at OMG
CMMN RTF Member at OMG
Chair BPSWG at WfMC
XPDL Co-Editor at WfMC
Denis Gagné
CEO & CTO
2. Informed decision-making comes
from a long tradition of guessing and
then blaming others for inadequate
results.
Scott Adams
Digital businesses are insights driven
The challenge is that complex business decisions require real-time processing of hundreds
of factors and data sources
To turn insights into actions, they rely on their ability to make the right business decisions
Decision Making:
3. Today’s Decision Automation Solutions
Business Rule Management Systems (BRMS) Current AI Resurgence: Deep Neural Nets
Box full of Rules Box full of Nodes
4. Do not meet current Decision Automation Needs
Rules are continuously changing Black Box AI
Decisions side effects Unexplainable decisions
5. Explainable
Decisions
• Explainable AI is required if not mandatory
• A Black Box solution will not cut it
• Transparency, Provability and Explainability
are mandatory requirements of today’s business
decisions automation
Article 22 of the GDPR requires that companies be able to explain
to their customers how machine decisions are made.
6. Decision Automation
based on DMN
What you model is what you execute!
Decisions as first class citizen
Visual representation of decisions
Completely explainable decision automation
7. Decision as a Service
Platform
DMN
Decision Management Suite
Trisotech is
making the
DMN vision
for decision
automation a
reality
The Trisotech Decision Management Suite is the
premier Decision as a Service Platform based
on DMN
Complete with Modeling, Execution,
Governance and Testing
8. Decision as a Service
Platform
DMN
Decision Management Suite
DMN
Decision Services
• Creation
• Packaging
• Testing
• Management
9. Decision as a Service
Platform
DMN
Decision Management Suite
As a launch pad for:
• Composite apps
• Knowledge distribution
• Microservice Architecture
• Business automation
• New revenue models
10. {…}
Decision as a Service
Platform
DMN
Decision Management Suite
Modeler
Subscriber
App
• Internal
• B2B
• Public
Full lifecycle management platform
of Decision Service APIs for
composite apps
11. {…}
Decision as a Service
Platform
DMN
Decision Management Suite
Modeler
Subscriber
App
Creates
Discover
Calls
Creates
13. Execution
Capabilities
• Decision Service Execution
• Decision Service Documentation
• Decision Service Testing
• Decision Service Usage Audit
Powered by Red Hat Technology
A fast and scalable Decision
Engine that fully supports :
14. Library
Capabilities
• Define Execution Environments
• Select API options
• Select API versions
• API Invocation Template
• API Invocation Test
Offers a simple to navigate Services
Catalogue where:
15. {…}
Decision as a Service
Platform
DMN
Supports 3 input mappings:
• JSON standardized input
• XML standardized input (based on the DMN TCK)
• XML Custom Schema (using best guess mapping)
2 output mappings:
• JSON standardized output
• XML standardized output (based on the DMN TCK)
Also returns execution exceptions
Decision Service Execution
DMN Decision Services can be orchestrated by
external applications using a REST API
16. {…}
Decision as a Service
Platform
DMN
• JSON Format
Decision Service Documentation
Provides a description of the REST APIs using the OpenAPI v2.0
(Swagger)
OpenAPI is vendor-neutral, portable, and open specification for
providing technical metadata for REST APIs
17. Decision as a Service
Platform
DMN
Two potential source for the test cases
• Serialized in the service definition (internal)
• Provided on the REST call (external)
Return a pass/fail for each of the test cases evaluated.
Decision Service Testing
Decision Service Testing is based on the DMN TCK
format
18. Decision as a Service
Platform
DMN
• Supports inputting all FEEL types
• Supports Excel Import of Collections
Decision Service Execution via Rich HTML Form
Offers a Rich HTML form for all defined Decision
Services.
This interface displays a form to provide the decision
service inputs and displays the decision results in
return.
19. Decision as a Service
Platform
DMN
• Number of invocations by period per decision
service
• Invocation details for a period per decision service
• User who did the invocation
• Date/time of the invocation
• Error messages
• Collected audit data
Decision Service Execution Usage Audit
Provides the usage statistics of decision services
20. The DMN Platform Revolution
Explainable AI
Inside
Decision as a Service
Platform • One click UX
• Centralized Dictionary
• Validation and Testing
• Complete Governance of both
Design time and Execution time
• Decision Services that can be orchestrated
by any apps
Decision Management Suite
Editor's Notes
With digital transformation, organizations are seeking to automate more and more of their business decisions.
With the complexity of these decisions continuously growing.
Trisotech is delivering on the DMN promise by providing a complete Decision as a service platform.
Digital businesses are insights driven.
To turn insights into action, they rely on their ability to make the right business decisions
The challenge is that complex business decisions require real-time processing of hundreds of factors, and data sources.
Today’s dominant Decision Automation solutions are based on Business Rule Management Systems
which are just a box full of rules.
Current AI resurgence are driven by deep neural networks
which are just a box full of nodes.
Neither of these solutions meets current needs.
Rules are continuously changing and produce decisions as side effects and
current Machine Learning approaches lead to black box AI
with business decisions that are unexplainable.
A Black Box solution will not cut it.
Explainable AI is required if not mandatory.
Transparency, Provability and Explainability are hard requirements of business decisions.
Companies must be able to explain to their customers how machine decisions are made.
DMN: The Decision Model and Notation standard from OMG elevates Decisions as first-class citizen,
provides a simple visual representation of decisions making it simple for business users,
and offers a what you model is what you execute paradigm.
Trisotech is making the DMN vision a reality with the availability of the Trisotech Decision Management Suite. The Trisotech Decision Management Suite is the first complete Decision as a Service Platform based on DMN.
The Trisotech Decision Management Suite is composed of a DMN Modeler, a Cloud Execution Engine and a Services library that together enables the creation, packaging, testing and management of DMN based decisions Services.
Such a platform offers forward looking digital organization with a launch pad for composite apps, knowledge distribution, microservice architecture, business automation and potential new revenue models by publicly exposing decision services for a price.
It is a full lifecycle management platform of Decision Service APIs for composite apps. These decision services can be exposed for internal usage, for B2B purposes or can be exposed publicly to be orchestrated by various types of applications.
Business users can create Decision Models and Decision Services using the Trisotech DMN Modeler, that can then be deployed to the Trisotech Cloud Execution engine. Deployed Decision Services can then be discovered from the Service Library and used by applications.
Trisotech DMN modeler is a simple to use complete DMN modeling tool, supporting not only the full FEEL box expressions but also the creation of Decision Services, test cases, import and re-use and a platform wide dictionary.
The Trisotech Cloud Execution Engine is a fast and scalable decision engine that fully supports DMN decision service execution, service documentation, service testing and service usage audits. It is an enterprise grad execution engine that can address even the most demanding situations.
The Trisotech Service Library is a catalogue of services deployed on the Trisotech Cloud Execution Engine. It offers a user-friendly interface to select various API options of the deployed services including invocation templates and services tests.
Decision Services can be orchestrated by external applications using a REST API. The API supports 3 input mappings: JSON, Standardized XML as per the DMN TCK and XML using best guest mapping. Two output mappings are available: JSON and XML based on DMN TCK.
The Trisotech Decision Management Suite offers Decision Service Documentation via the OpenAPI version 2 standard. OpenAPI is vendor-neutral, portable, and open specification for providing technical metadata for REST APIs.
Decision Service Testing is based on the DMN TCK format. There are two potential sources of test cases for Decision Service testing. Test cases serialized within the Decision Model itself and external test cases provided on the REST call.
The Trisotech Decision Management Suite also offers a Rich HTML form for all defined Decision Services. This interface displays a form to provide the decision service inputs and displays the decision results in return. This interface also supports excel import of collections.
Finally, the number of invocations by period by decisions can be traced from the engine. One can specify to trace the user who did the invocation, the date and time of the invocation and any error messages generated. These statistics can then be used for reporting and tend analysis purposes.
You can now see that Trisotech is delivering on the promise of DMN decision as service. Providing a simple one click user experience, centralized dictionary, validation and testing, complete governance of both design and execution time and decision services that can be orchestrated in any applications.