This document discusses maximizing the value of the Microsoft Dynamics CRM xRM platform. It highlights key benefits of the xRM platform such as familiarity to users, intelligence through insights and analytics, and connectivity through integration. The document also demonstrates how the xRM platform provides benefits like rapid deployment, leveraging of common tools and infrastructure, and ability to take advantage of vendor technology innovations. It emphasizes that the xRM platform can help organizations achieve bottom line impact.

1. Beyond CRM: Maximize the
Value of the xRM Platform
Igor Kuperman
CRM Practice Director

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3. Israel - Development &
Business since 1999 Engineering
Partner of the Year
Microsoft 2010/2011 Northeast
Partner of the Year
Microsoft 2011 Northeast VOICE
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4. Distributor
Management
Property
Management
“Anything” Relationship
Management
Event Fleet
Management Management
Extension of core LOB
application to include specific
Task Land
Management
business-critical functionality
Management
Employee
Leverages flexible common
business application framework
Contractor
Management Management
Supplier Patient
Management Management
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6. MS Dynamics CRM
The xRM Framework

7. Global Momentum…
• Over 2,250,000 users in
more than 80 countries with 40+ languages
• Over 33,000 customers
from small to enterprise
• Over 1,200 software and
services partners with new CRM competency
• Over 100 service providers hosting
Microsoft Dynamics CRM solutions
• Regional data centers in the
Americas, EMEA, and APAC
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8. FAMILIAR INTELLIGENT CONNECTED
Natural & Insightful & Collaborative &
Personal Actionable Integrated
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9. Rapid deployment
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10. User familiarity
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11. Common infrastructure, tools and skill sets
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12. Leverage vendor-provided technology innovation
Presentation
SharePoint Server
Extranets Intranets Dashboards Analytic Scorecards Workflow
Views
Structured Process Management
CIM/Contact Center
xRM ERP
Communications Platform
Lync
Exchange 2010
Platform
Remote
Virtualization Monitoring Security Integration Access
SQL Server
Services
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13. Bottom Line Impact
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19. DEMONSTRATION

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21. Microsoft
Onsite
Experience
Solution Solution Upgrade
Center
Briefing Blueprint Assessment
Session
Link the business A true-to-life, Our expert team will Do you have an
architecture with hands-on session to guide you towards older version of
Microsoft technical architecture help decision the most optimal CRM? Let us help
Dynamics CRM to envision the best makers understand solution for getting you evaluate and
solution, roadmap, how technologies business value out of plan your upgrade
and architecture. will help address Dynamics CRM and to ensure you get
business problems. improving the the most value
productivity of your from your CRM
April 23rd & 24th workforce. solution.
Onsite Meeting Waltham, MA
Pricing Pricing
No Charge
April 26th Request Details Starting at $1000
Rochester, NY
May 30th & 31st
Providence, RI
June 27th & 28th
Hartford, CT
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