The document provides an overview of Warren Dietel's presentation on developing and implementing a strategic plan for business growth and profitability. The presentation covers defining the company mission, vision, and values, assessing infrastructure needs, streamlining operations through consolidation, transitioning the team to support growth goals, strengthening the brand and marketing strategy, and giving daily best efforts. The goal is to transform the business from a family-owned catering company limited by outdated systems, to a professionally-run organization recognized as the premier event caterer through strategic planning.
The document outlines an agenda for a product management workshop focusing on understanding customers through profiling, mapping their journeys and goals, prioritizing features based on their impact and feasibility, and developing strategies for product marketing and metrics. Customer research methods like typology and psychographics are discussed to gain insights into pain points and opportunities. An overview of agile product development processes like sprints, artifacts, and rituals is also provided.
Warren Dietel discusses how catering companies can make event staff a profit center. He explains how to recruit and train an engaged event staff through developing clear mission, vision, and values. Compensation structures with multiple pay tiers can be implemented to reward trained staff. Clients should be educated on the value of event staff through sharing feedback and stories. Automating scheduling, time tracking, and payroll processing captures accurate labor costs and ensures profit from event staffing.
Transitioning to an Omnichannel Culture by Using the Cultural Middleware™ App...Barry C. Collin, IDSA
Goals: Provide both companies seeking to become omnichannel and software vendors providing the enterprise tools to facilitate omnichannel culture with an introduction including:
- Perspectives
- Understanding
- Tools to ensure successful implementation
... of an Omnichannel Culture.
This document discusses implementing an omnichannel culture through the Cultural Middleware approach. It involves identifying internal employees from across the organization who understand company processes and culture to act as connectors between people, systems, and the new omnichannel operations. These employees address human challenges to change, ensure smooth transitions, and prevent issues by listening to concerns and connecting teams. The approach provides tools for these employees to facilitate change while maintaining cohesion across the company's transition to an omnichannel model.
Putting Personas to Work at UX PittsburghCarol Smith
Putting Personas to Work: Getting Personas Adopted Throughout Your Organization.
Presented by Carol Smith at the User Experience Designers Pittsburgh MeetUp on February 6, 2014.
Personas need to be recognized and relied on by the entire team and creating a successful persona program can be a huge challenge. This session covers strategies for making sure that the personas you create become essential to your team.
The document provides guidance on effectively supervising student workers by discussing profiles of student workers, onboarding techniques, delegation strategies, providing performance feedback, and where to direct students for assistance. It highlights best practices for motivating different generations in the workplace, delegating tasks, and giving both positive and constructive feedback. Resources for student issues ranging from health to sexual assault are also outlined.
The document provides an overview of Warren Dietel's presentation on developing and implementing a strategic plan for business growth and profitability. The presentation covers defining the company mission, vision, and values, assessing infrastructure needs, streamlining operations through consolidation, transitioning the team to support growth goals, strengthening the brand and marketing strategy, and giving daily best efforts. The goal is to transform the business from a family-owned catering company limited by outdated systems, to a professionally-run organization recognized as the premier event caterer through strategic planning.
The document outlines an agenda for a product management workshop focusing on understanding customers through profiling, mapping their journeys and goals, prioritizing features based on their impact and feasibility, and developing strategies for product marketing and metrics. Customer research methods like typology and psychographics are discussed to gain insights into pain points and opportunities. An overview of agile product development processes like sprints, artifacts, and rituals is also provided.
Warren Dietel discusses how catering companies can make event staff a profit center. He explains how to recruit and train an engaged event staff through developing clear mission, vision, and values. Compensation structures with multiple pay tiers can be implemented to reward trained staff. Clients should be educated on the value of event staff through sharing feedback and stories. Automating scheduling, time tracking, and payroll processing captures accurate labor costs and ensures profit from event staffing.
Transitioning to an Omnichannel Culture by Using the Cultural Middleware™ App...Barry C. Collin, IDSA
Goals: Provide both companies seeking to become omnichannel and software vendors providing the enterprise tools to facilitate omnichannel culture with an introduction including:
- Perspectives
- Understanding
- Tools to ensure successful implementation
... of an Omnichannel Culture.
This document discusses implementing an omnichannel culture through the Cultural Middleware approach. It involves identifying internal employees from across the organization who understand company processes and culture to act as connectors between people, systems, and the new omnichannel operations. These employees address human challenges to change, ensure smooth transitions, and prevent issues by listening to concerns and connecting teams. The approach provides tools for these employees to facilitate change while maintaining cohesion across the company's transition to an omnichannel model.
Putting Personas to Work at UX PittsburghCarol Smith
Putting Personas to Work: Getting Personas Adopted Throughout Your Organization.
Presented by Carol Smith at the User Experience Designers Pittsburgh MeetUp on February 6, 2014.
Personas need to be recognized and relied on by the entire team and creating a successful persona program can be a huge challenge. This session covers strategies for making sure that the personas you create become essential to your team.
The document provides guidance on effectively supervising student workers by discussing profiles of student workers, onboarding techniques, delegation strategies, providing performance feedback, and where to direct students for assistance. It highlights best practices for motivating different generations in the workplace, delegating tasks, and giving both positive and constructive feedback. Resources for student issues ranging from health to sexual assault are also outlined.
The document provides guidance on effectively supervising student workers by discussing profiles of student workers, onboarding techniques, delegation strategies, providing performance feedback, and where to direct students for assistance. It highlights best practices for motivating different generations in the workplace, coaching employees with various willingness and ability levels, and giving positive and constructive feedback. Resources for issues commonly affecting student worker performance such as health, housing, and sexual assault are also outlined.
The Impact Of Work Force Agility On BusinessMoira De Roche
The document discusses the Computer Society South Africa's Lifelong Learning Programme (LLP) which aims to attract, encourage, and retain members through continuous education. The LLP elements include seminars, workshops, conferences, certification, degrees, and professional education. Members benefit from participating in the LLP and South Africa benefits from developing a computer literate population. The LLP is sponsored by organizations and supported to promote the IT professional.
Re=Energize Your Volunteer Program: Creating Mission-Driven OpportunitiesVolunteerMatch
This document discusses how to transition volunteer programs from being "nice to have" resources to being key components of an organization's success. It recommends focusing on volunteers' motivations rather than just thanking them, and including impact in recognition. Opportunities should be designed to create an emotional connection to the mission and emphasize outcomes over tasks. The organization should understand stakeholders' perspectives on volunteer value and share stories of volunteer impacts. Pilot programs can start small by learning what matters to volunteers and incorporating outcomes into role descriptions and conversations.
Daniel Cosgrove is proposing employment and presenting his qualifications. He provides his personal mission statement, objectives for working with the Department of Health and Human Services, academic history including degrees from Kellogg Community College and Western Michigan University, proudest achievement of acquiring academic skills, personal goals of career development and improvement, job satisfaction from prior roles, and willingness to take on additional duties. He concludes by explaining why he should be hired for his dedication and commitment to providing high quality work.
Agile principles emphasize empowered, self-organizing teams but provide little guidance in how create alignment across multiple agile teams. In this presentation, Ilio Krumins-Beens shares experiences gained trying to improve strategic and operational alignment with more than 10 agile teams. Includes recommendations on running experiments with different ways of sharing teams’ roadmaps, identifying dependencies, risks, synergies and achieving operational alignment.
Originally presented in 4/29 Agile / Lean Practitioners Meetup (http://www.meetup.com/agile-lean-practitioners/) in NYC on 4/29.
Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)LiveWorkPlay
This session explores the LiveWorkPlay journey in developing and using person-centred practices. Supported individuals must have a say not only as to what, where, why, how, and when they are supported but also WHO will be invited into their lives. This presents a myriad of human resources challenges and opportunities!
Ola presentation to guide discussion includes personasStephen Abram
The document outlines discussions from a June 6, 2013 board meeting of the Ontario Library Association, including walking through the process of persona development, exploring trends impacting libraries and what they mean for associations, understanding members through personas, and agreeing on an ongoing communication approach to help determine OLA's strategic path forward. Key topics discussed include technology trends, learning trends, association trends, persuading stakeholders through storytelling, and developing personas to better understand member needs.
As leaders of volunteer engagement we want to share the impact volunteers have in our organization and in the community, but often the information we track doesn’t help us tell that story - The real story of volunteer engagement is so much more than the number of volunteers and hours served.
In this workshop Jennifer will discuss gathering the right information to inform your story and the key components to good storytelling. She'll also share how to build support and buy-in for the work volunteers do through compelling storytelling, and how to engage other staff – paid and volunteer – in this work.
During this workshop participants will be asked to explore how they tell the story of volunteer impact in their organization now, and through facilitated group discussion and brainstorming create a story that more accurately shares the work that volunteers do, identify what information could quantify or qualify the impact of that work, and leave with a worksheet and resources to begin telling and sharing that story.
HR Webinar: Technology Opens New Paths for HR and BusinessAscentis
Technology is EVERYWHERE! We see it in our work, in our personal lives, and certainly in HR. But can technology help HR guide and align the workforce to organization goals? Employers, HR, and workers will experience the newest technologies soon, can HR leverage it to the betterment of the organization’s culture?
Join us for a look into the trending technologies that are allowing HR to build new paths to workforce development and engagement.
We will examine the connection between the organizational directives, how the workforce can accomplish those goals through continuing collaboration and innovation, and how HR can be the change agent, using technology, to impact the working and personal lives of the worker. We will look into the life cycle of the worker and discuss the various technologies supporting of the various areas of Human Resources programs and what considerations might be needed to use that technology.
And lastly, we will look at the NEW corporation mission and structure that is taking hold across the globe.
This document provides an overview of a customer service training program. The key points are:
1. The training is flexible, affordable, and effective to meet organizations' customer service needs and budgets while helping grow their business.
2. It uses a blended learning approach including individual assessments, workshops, webcasts, e-learning courses, and other resources to train customer service representatives.
3. The goal is to create a more positive customer experience through developing skills like maintaining a service-oriented attitude, handling adversity, and having the right energy and stamina for customer service.
This document provides an overview of a customer service training program. The key points are:
1. The training is flexible, affordable, and effective to meet organizations' customer service needs and budgets while helping grow their business.
2. It uses a blended learning approach including individual assessments, workshops, webcasts, e-learning courses, and other resources to train customer service representatives.
3. The goal is to create a more positive customer experience through developing skills like maintaining a service-oriented attitude, handling adversity, and having the right energy and stamina for customer service.
The document provides information and strategies for effectively managing volunteers. It discusses assessing an organization's current volunteer structure, developing job descriptions for volunteer positions, recruiting volunteers through various methods like asking directly and using social media, training volunteers through orientation, materials and mentors, evaluating programs and volunteers, and succession planning to develop future volunteer leaders. The overall message is that effective volunteer management requires planning, structure and ongoing support of volunteers.
The document provides information and strategies for effectively managing volunteers. It discusses assessing an organization's current volunteer structure, developing job descriptions for volunteer positions, recruiting volunteers through various methods like asking directly and using social media, training volunteers through orientation, materials and mentors, supporting volunteers, evaluating programs and volunteer performance, and planning for leadership succession. The overall aim is to recruit, retain and develop volunteers to fulfill an organization's mission.
Positively impacting the talent journey - Mervyn DinnenActus Software
Mervyn Dinnen is an expert on Talent Acquisition, Development and Retention. He presented on these themes from his new book 'The Talent Journey' at the recent Actus Customer Forum.
Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2bhhDcl.
Sunil Sadasivan talks about some of Buffer’s culture experiments to illustrate how cultivating and iterating on a team's culture can improve happiness, productivity, employee retention, and overall growth. Being a globally distributed team and defaulting to transparency are just two of the many things Buffer culture is known for. Filmed at qconnewyork.com.
Sunil Sadasivan is CTO at Buffer. He started as the second engineer (employee #5) in 2012 and helped grow Buffer to now 93 people and 10 million Annual Recurring Revenue. Throughout the journey, Sadasivan has architected the back-end infrastructure, led engineering hiring, pioneered Buffer's diversity initiatives, and helped shape Buffer's culture values.
HighRoad & CSystems Joint Webinar: Using Marketing Automation to Grow Event R...HighRoad Solution
Every association executive knows that events drive a significant portion of the organization's revenue, but did you know that 30-40% of all emails that associations send focus on getting members to register? It's clear that associations are currently doing event marketing, but is it as effective as it could be? Join this session as we discuss different ways to target, incent & create buzz about your event through Marketing Automation. We'll show you how to get a much better response & allow you to send smarter & more sophisticated emails.
An abridged (very abridged! - I had 20 minutes, but love hearing myself write) presentation on organisational change and culture for a recent job application.
StartupWeekend organizer Marsh Sutherland's formula to win StartupWeekend events. From Friday night pitches to secure your team with an emotional connection to your idea to crafting a final Sunday pitch to win the hearts and minds of the judges. Check it out!
UX Field Research Toolkit - Updated for Big Design 2018Kelly Moran
Looking for practice with in-depth UXR fieldwork methods? You may have read about these techniques in the past, but methods must be practiced to be understood. projekt202 has been employing the experience research craft with great success since 2003. This workshop is your opportunity to try these tools of the trade in a structured environment without pressing deadlines or looming stakeholders. Our experienced research and design professionals will share industry tips and tricks that will help you put theory to practice.
The workshop will be hands-on and interactive; instructional elements will be reinforced with stories of impact to real projects. We will not only cover methods of gathering user data, but the importance of spending time internalizing and analyzing the data through activities such as affinity diagramming, persona building, and journey mapping. Participants will gain exposure to these important practices in a low-pressure atmosphere and with the guidance of experienced professionals.
The Complexities of Physical Restrain in Residential Child Care: A Call to Ac...CELCIS
The document discusses physical restraint in residential child care from multiple perspectives. It aims to facilitate consideration of the issue and further efforts to reduce unnecessary physical restraint. Physical restraint is a complex issue with no easy answers, as it must balance preventing harm while not traumatizing children. It discusses how trauma histories of both children and staff impact the issue, and how ensuring a containing environment can reduce the need for restraint. The document calls for an open dialogue and engagement of head, heart and hands to thoughtfully address this challenging problem.
The document provides guidance on effectively supervising student workers by discussing profiles of student workers, onboarding techniques, delegation strategies, providing performance feedback, and where to direct students for assistance. It highlights best practices for motivating different generations in the workplace, coaching employees with various willingness and ability levels, and giving positive and constructive feedback. Resources for issues commonly affecting student worker performance such as health, housing, and sexual assault are also outlined.
The Impact Of Work Force Agility On BusinessMoira De Roche
The document discusses the Computer Society South Africa's Lifelong Learning Programme (LLP) which aims to attract, encourage, and retain members through continuous education. The LLP elements include seminars, workshops, conferences, certification, degrees, and professional education. Members benefit from participating in the LLP and South Africa benefits from developing a computer literate population. The LLP is sponsored by organizations and supported to promote the IT professional.
Re=Energize Your Volunteer Program: Creating Mission-Driven OpportunitiesVolunteerMatch
This document discusses how to transition volunteer programs from being "nice to have" resources to being key components of an organization's success. It recommends focusing on volunteers' motivations rather than just thanking them, and including impact in recognition. Opportunities should be designed to create an emotional connection to the mission and emphasize outcomes over tasks. The organization should understand stakeholders' perspectives on volunteer value and share stories of volunteer impacts. Pilot programs can start small by learning what matters to volunteers and incorporating outcomes into role descriptions and conversations.
Daniel Cosgrove is proposing employment and presenting his qualifications. He provides his personal mission statement, objectives for working with the Department of Health and Human Services, academic history including degrees from Kellogg Community College and Western Michigan University, proudest achievement of acquiring academic skills, personal goals of career development and improvement, job satisfaction from prior roles, and willingness to take on additional duties. He concludes by explaining why he should be hired for his dedication and commitment to providing high quality work.
Agile principles emphasize empowered, self-organizing teams but provide little guidance in how create alignment across multiple agile teams. In this presentation, Ilio Krumins-Beens shares experiences gained trying to improve strategic and operational alignment with more than 10 agile teams. Includes recommendations on running experiments with different ways of sharing teams’ roadmaps, identifying dependencies, risks, synergies and achieving operational alignment.
Originally presented in 4/29 Agile / Lean Practitioners Meetup (http://www.meetup.com/agile-lean-practitioners/) in NYC on 4/29.
Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)LiveWorkPlay
This session explores the LiveWorkPlay journey in developing and using person-centred practices. Supported individuals must have a say not only as to what, where, why, how, and when they are supported but also WHO will be invited into their lives. This presents a myriad of human resources challenges and opportunities!
Ola presentation to guide discussion includes personasStephen Abram
The document outlines discussions from a June 6, 2013 board meeting of the Ontario Library Association, including walking through the process of persona development, exploring trends impacting libraries and what they mean for associations, understanding members through personas, and agreeing on an ongoing communication approach to help determine OLA's strategic path forward. Key topics discussed include technology trends, learning trends, association trends, persuading stakeholders through storytelling, and developing personas to better understand member needs.
As leaders of volunteer engagement we want to share the impact volunteers have in our organization and in the community, but often the information we track doesn’t help us tell that story - The real story of volunteer engagement is so much more than the number of volunteers and hours served.
In this workshop Jennifer will discuss gathering the right information to inform your story and the key components to good storytelling. She'll also share how to build support and buy-in for the work volunteers do through compelling storytelling, and how to engage other staff – paid and volunteer – in this work.
During this workshop participants will be asked to explore how they tell the story of volunteer impact in their organization now, and through facilitated group discussion and brainstorming create a story that more accurately shares the work that volunteers do, identify what information could quantify or qualify the impact of that work, and leave with a worksheet and resources to begin telling and sharing that story.
HR Webinar: Technology Opens New Paths for HR and BusinessAscentis
Technology is EVERYWHERE! We see it in our work, in our personal lives, and certainly in HR. But can technology help HR guide and align the workforce to organization goals? Employers, HR, and workers will experience the newest technologies soon, can HR leverage it to the betterment of the organization’s culture?
Join us for a look into the trending technologies that are allowing HR to build new paths to workforce development and engagement.
We will examine the connection between the organizational directives, how the workforce can accomplish those goals through continuing collaboration and innovation, and how HR can be the change agent, using technology, to impact the working and personal lives of the worker. We will look into the life cycle of the worker and discuss the various technologies supporting of the various areas of Human Resources programs and what considerations might be needed to use that technology.
And lastly, we will look at the NEW corporation mission and structure that is taking hold across the globe.
This document provides an overview of a customer service training program. The key points are:
1. The training is flexible, affordable, and effective to meet organizations' customer service needs and budgets while helping grow their business.
2. It uses a blended learning approach including individual assessments, workshops, webcasts, e-learning courses, and other resources to train customer service representatives.
3. The goal is to create a more positive customer experience through developing skills like maintaining a service-oriented attitude, handling adversity, and having the right energy and stamina for customer service.
This document provides an overview of a customer service training program. The key points are:
1. The training is flexible, affordable, and effective to meet organizations' customer service needs and budgets while helping grow their business.
2. It uses a blended learning approach including individual assessments, workshops, webcasts, e-learning courses, and other resources to train customer service representatives.
3. The goal is to create a more positive customer experience through developing skills like maintaining a service-oriented attitude, handling adversity, and having the right energy and stamina for customer service.
The document provides information and strategies for effectively managing volunteers. It discusses assessing an organization's current volunteer structure, developing job descriptions for volunteer positions, recruiting volunteers through various methods like asking directly and using social media, training volunteers through orientation, materials and mentors, evaluating programs and volunteers, and succession planning to develop future volunteer leaders. The overall message is that effective volunteer management requires planning, structure and ongoing support of volunteers.
The document provides information and strategies for effectively managing volunteers. It discusses assessing an organization's current volunteer structure, developing job descriptions for volunteer positions, recruiting volunteers through various methods like asking directly and using social media, training volunteers through orientation, materials and mentors, supporting volunteers, evaluating programs and volunteer performance, and planning for leadership succession. The overall aim is to recruit, retain and develop volunteers to fulfill an organization's mission.
Positively impacting the talent journey - Mervyn DinnenActus Software
Mervyn Dinnen is an expert on Talent Acquisition, Development and Retention. He presented on these themes from his new book 'The Talent Journey' at the recent Actus Customer Forum.
Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2bhhDcl.
Sunil Sadasivan talks about some of Buffer’s culture experiments to illustrate how cultivating and iterating on a team's culture can improve happiness, productivity, employee retention, and overall growth. Being a globally distributed team and defaulting to transparency are just two of the many things Buffer culture is known for. Filmed at qconnewyork.com.
Sunil Sadasivan is CTO at Buffer. He started as the second engineer (employee #5) in 2012 and helped grow Buffer to now 93 people and 10 million Annual Recurring Revenue. Throughout the journey, Sadasivan has architected the back-end infrastructure, led engineering hiring, pioneered Buffer's diversity initiatives, and helped shape Buffer's culture values.
HighRoad & CSystems Joint Webinar: Using Marketing Automation to Grow Event R...HighRoad Solution
Every association executive knows that events drive a significant portion of the organization's revenue, but did you know that 30-40% of all emails that associations send focus on getting members to register? It's clear that associations are currently doing event marketing, but is it as effective as it could be? Join this session as we discuss different ways to target, incent & create buzz about your event through Marketing Automation. We'll show you how to get a much better response & allow you to send smarter & more sophisticated emails.
An abridged (very abridged! - I had 20 minutes, but love hearing myself write) presentation on organisational change and culture for a recent job application.
StartupWeekend organizer Marsh Sutherland's formula to win StartupWeekend events. From Friday night pitches to secure your team with an emotional connection to your idea to crafting a final Sunday pitch to win the hearts and minds of the judges. Check it out!
UX Field Research Toolkit - Updated for Big Design 2018Kelly Moran
Looking for practice with in-depth UXR fieldwork methods? You may have read about these techniques in the past, but methods must be practiced to be understood. projekt202 has been employing the experience research craft with great success since 2003. This workshop is your opportunity to try these tools of the trade in a structured environment without pressing deadlines or looming stakeholders. Our experienced research and design professionals will share industry tips and tricks that will help you put theory to practice.
The workshop will be hands-on and interactive; instructional elements will be reinforced with stories of impact to real projects. We will not only cover methods of gathering user data, but the importance of spending time internalizing and analyzing the data through activities such as affinity diagramming, persona building, and journey mapping. Participants will gain exposure to these important practices in a low-pressure atmosphere and with the guidance of experienced professionals.
Similar to Writing to the child, creating cultures, learning and development in residential child care (20)
The Complexities of Physical Restrain in Residential Child Care: A Call to Ac...CELCIS
The document discusses physical restraint in residential child care from multiple perspectives. It aims to facilitate consideration of the issue and further efforts to reduce unnecessary physical restraint. Physical restraint is a complex issue with no easy answers, as it must balance preventing harm while not traumatizing children. It discusses how trauma histories of both children and staff impact the issue, and how ensuring a containing environment can reduce the need for restraint. The document calls for an open dialogue and engagement of head, heart and hands to thoughtfully address this challenging problem.
SIRCC Conference 2019 Workshop 2 Responding to offending in residential care:...CELCIS
Thank you for sharing about this important work. Reducing unnecessary criminalization of vulnerable children and strengthening supportive relationships is so crucial.
SIRCC Conference 2019 Workshop 1 Supporting LGBT+ young people in residential...CELCIS
This document provides information and guidance on supporting LGBT youth. It defines common LGBT identities and terms. Research findings show high rates of bullying and mental health issues among LGBT youth, especially those who are transgender. The document discusses the coming out process and offers tips for caregivers on providing inclusive support to LGBT youth, including respecting their identities and preferences, challenging homophobia, and connecting youth to resources. Creating inclusive environments through policies and recognition of LGBT commemorative days can promote representation and protection of LGBT individuals.
SIRCC Conference 2019 keynote by Professor Jim AnglinCELCIS
The document summarizes a presentation given by James Anglin at the 20th anniversary conference of SIRCC in Glasgow. It discusses Anglin's experience over 45+ years witnessing reviews of child welfare and care systems around the world. It notes that reviews typically focus on the system, are initiated by governments in response to scandals, and are conducted by judges, lawyers or civil servants without lived experience in care. Anglin argues for reviews led by those with child and youth care experience to center the voices of children.
Creativity counts in learning for care experienced young peopleCELCIS
CELCIS Education Conference: In a Scottish Government and ESF-funded initiative called Arts, Creativity and Employability (ACE), Abertay University joined forces with the Articulate Cultural Trust to carry out research.
Supporting post-school transitions through non-linear learning journeys to po...CELCIS
CELCIS Education Conference 2019: Glasgow Kelvin College shares its approach to supporting vulnerable and disadvantaged learners, with a focus on the Transitions to Learning and Work programme, which provides alternative pathways for young people who have been unable to sustain attendance at school.
Delivering on our Corporate Parenting duties through the establishment of a V...CELCIS
CELCIS Education Conference: outlining the journey taken by Aberdeen City Council in establishing a Virtual School to support improvement in attainment and achievement of all Looked after Children with a key focus on the use of data and partnership working.
Creating a mental health and wellbeing award: how to get it right for every c...CELCIS
CELCIS Education Conference: The Good Shepherd Centre, in conjunction with the SQA, have designed and launched a mental health qualification that aims to help young people and learners understand more about their own mental health and wellbeing.
Curiouser and curiouser: how educational providers can get to know their care...CELCIS
This document summarizes a workshop on getting to know care-experienced learners. It provides instructions for participating in a poll using Poll Everywhere. It then introduces a care-experienced student who discusses her background and pathway to college. Statistics on care-experienced students at various institutions are presented. Small group activities have participants discuss how to gather more information from students and what barriers exist to asking more questions. The workshop aims to help educators understand care-experienced students and better support them.
This document provides an overview of chapters from a book about adversity, relationships, and psychologically informed environments. It discusses how a person's past experiences and relationships can impact their present behavior and mental health. The document also profiles an individual with multiple complex needs, including dependency on carers, challenging behaviors around eating and conduct, high emotional lability, occasional aggression, and volatile relationships. It concludes by posing questions about the topics discussed.
The document discusses homelessness and temporary accommodation in Scotland. It summarizes that Scotland has largely adopted a rights-based framework for homelessness that focuses on temporary and permanent housing. However, different forms of temporary accommodation like B&Bs, hostels, and temporary furnished flats each have positives and negatives in terms of supporting people's well-being, autonomy, and social connections. The conclusion advocates for rapid access to settled housing and minimizing time spent in congregate or restrictive temporary accommodation when possible.
This document discusses how children in Scotland may have historically experienced higher rates of adverse childhood experiences (ACEs) than other Western European countries due to factors like alcoholism, domestic violence, child abuse, and emotional neglect. If true, this could help explain Scotland's high rates of looked-after children and poor outcomes for those in foster care. The document examines historical influences on child-rearing in Scotland like Calvinism and poverty. It argues that while awareness of ACEs and children's needs have improved, structural changes are still required to fully address the issues.
This document discusses supporting care leavers in Scotland. It summarizes the work of the Scottish Care Leavers Covenant to get organizations to endorse principles to better support care leavers. It discusses the challenges of implementing policies and the need for ongoing commitment. It also discusses moving beyond compliance to excellence and the importance of consistency, predictability, and interdependence rather than independent living for care leavers' well-being and resilience. The concept of "home" and feeling secure is discussed in relation to having a safe place with nurturing relationships.
Robbie Gilligan is a Professor of Social Work and Social Policy at Trinity College Dublin. At the CELCIS Annual Lecture he discussed powering up the potential of care experienced young people: the role of education, work and adult expectations.
PACE Data Community Workshop. 23rd January 2019. Milestones, measures and aim...CELCIS
The PACE Community is engaged in driving forward improvement for looked after children, and recently hosted a PACE Data Community Event, Milestones, Measures & Aims. How to incorporate the Data 'ask' into the system which looked at how data can practically be captured and analysed to drive and evidence improvement in achievement of early permanence for our looked after infants, children, and young people.
The aim of the session was to look specifically at the key milestones on the journey to permanence and the data issues that these pose. We learned from examples of how local authority partnership areas have sought to address and overcome particular data issues, and shared general learning from CELCIS resulting from implementation of the PACE programme.
Practice Exchange Workshop: Pre-birth planning, Assessment and “Getting it ri...CELCIS
This document summarizes presentations from a workshop on pre-birth planning, assessment, and supporting families from the start.
The first presentation provided an overview of the workshop agenda and introduced speakers. Subsequent presentations discussed identifying vulnerability in pregnancies and newborns, the importance of a trauma-informed system, and examples of specialized pre-birth teams in Dumfries & Galloway and South Lanarkshire that facilitate early planning, assessment, and support. Other talks explored the Glasgow Infant and Family Team intervention model and key learnings around working with families experiencing intergenerational trauma. The workshop emphasized the value of early intervention, multi-agency collaboration, and relationship-focused support for parents and babies.
This document summarizes the agenda and discussions at a CELCIS Education Forum meeting. The agenda included presentations on working with children in a developmentally informed way, out of authority placements, and updates on CELCIS's education work. Forum members discussed challenges with out of authority placements and how systems, organizations, and individuals need to change approaches. CELCIS will analyze feedback and identify next steps to improve support for children in out of authority placements. The forum also discussed using new Scottish Attainment Challenge Funding to supplement supports for looked after children.
ACEs, capacity and mentalisation in practiceCELCIS
This document discusses ACEs (adverse childhood experiences), their impact on health and capabilities, and the importance of mentalization in practice. It notes that ACEs are common, harmful, and impair capabilities like play, imagination and control over one's environment. It emphasizes that mentalizing means understanding oneself and others by reflecting on internal mental states, and discusses how this is difficult for services when responses often involve blaming rather than empathy. The key is starting with self-reflection to overcome a tendency to see problems as external rather than understand distressed behavior as communication.
Gender and Mental Health - Counselling and Family Therapy Applications and In...PsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...TechSoup
Whether you're new to SEO or looking to refine your existing strategies, this webinar will provide you with actionable insights and practical tips to elevate your nonprofit's online presence.
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxEduSkills OECD
Iván Bornacelly, Policy Analyst at the OECD Centre for Skills, OECD, presents at the webinar 'Tackling job market gaps with a skills-first approach' on 12 June 2024
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
This presentation was provided by Rebecca Benner, Ph.D., of the American Society of Anesthesiologists, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
This presentation was provided by Racquel Jemison, Ph.D., Christina MacLaughlin, Ph.D., and Paulomi Majumder. Ph.D., all of the American Chemical Society, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.
A Visual Guide to 1 Samuel | A Tale of Two HeartsSteve Thomason
These slides walk through the story of 1 Samuel. Samuel is the last judge of Israel. The people reject God and want a king. Saul is anointed as the first king, but he is not a good king. David, the shepherd boy is anointed and Saul is envious of him. David shows honor while Saul continues to self destruct.
Writing to the child, creating cultures, learning and development in residential child care
1. Young People’s Daily Case Notes
Writing to the Child
Presented by Pam Hutchison (Operations Manager), Suzanne Henderson (Service Manager)
2. Why Choose ‘Writing to the Child’
• Personal background experiences
www.zachariduncalf.co.uk
• ‘Wring to the Child’ - An introduction
- Past,
- Present
- Future
• Making the Transition
- The Working Group
- Aims and Objectives
This Photo by Unknown Author
is licensed under CC BY
3. Challenges and Resistance
• Feedback from staff and overcoming resistance
• Culture Change Required
• Reflecting and Learning
• What is the purpose of daily case notes?
• What is needed to make the transition?
4. Young People’s Involvement / Feedback
• Experience of old format
- Detailing every action of the day – is it all necessary
- Jargon
- Negative Feel
- Language used – gave different account but made it factual
- Takes away the homely feel and family vibes felt daily from staff
interactions
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- Never interested in reading daily case notes in the old format
5. Young People’s Involvement / Feedback
• Experience of new format
- Now likes them posted under door each night to read
- They make me laugh
- Even when done something wrong, the way it is now written makes it okay
to read. I don’t get upset and angry at what staff have wrote
- Shows that staff care
- You can tell what staff think about you
- When you do something good you can tell staff are pleased and it makes
you feel good about yourself.