The document discusses working in and with open source communities. It defines a community as a social unit that shares common values and interests, controlled by its people rather than leaders. The four stages of community building are outlined as pseudocommunity, chaos, emptiness, and true community. Working in a community as a member or leader requires bringing people together, disagreeing with ideas not people, and maintaining balance and transparency. Tools like ticketing, communication platforms, and version control help maintain communities. Having a code of conduct is important to set rules, but caring for people is most important.

1. www.icinga.org
rootconf | Bangalore | 15th of April 2016
WORKING IN AND WITH OPEN SOURCE
COMMUNITIES

2. • Bernd Erk
• Icinga co-founder
• Working @netways
• @gethash

3. www.icinga.org
ICINGA – OPEN SOURCE
MONITORING

4. Quick Poll

5. Open Source Monitoring
Icinga is a scalable and extensible monitoring system which
checks the availability of your resources, notifies users of
outages and provides extensive BI data.

6. Icinga should be your favorite solution

8. Our Partner in India

9. ICINGA - COMMUNITY

11. WHAT IS A COMMUNITY?

12. Communities are social units of any size that
share common values and interests

13. Communities are controlled by the people
not by the leaders

14. Communities can look different from the
inside and the outside

15. SENSE OF COMMUNITY

16. • Valuable Membership
• Real Influence
• Integration and fulfillment of needs
• Shared emotional connection

17. CREATION OF A COMMUNITY

19. $ git init

20. $ git clone

22. COMMUNITY BUILDING

23. The four stages of community building
The Different Drum: Community-Making and Peace, Scott Peck

24. When a group comes together like on a first
date
Pseudocommunity

25. Growing demands upon the facilitator
Chaos

26. Acknowledgment of the weakness
Emptiness

27. Respect and empathy
True community

28. WORK IN A COMMUNITY

29. WORK IN A COMMUNITY
AS A MEMBER

30. Realize that everyone is a member

31. Disagree with ideas and not the people

32. Bring new members in your community

33. Take care of the next generation

34. Be as flexible as possible

35. Don’t be a redshirt!
by @geekgirldawn

37. WORK IN A COMMUNITY
AS A LEAD

38. I know that I said there is no control through
leaders

39. Maintain balance between the strong and the
weak

40. Take care of the internal culture

41. Don’t be a control freak

43. COMMUNITY MAINTENANCE

44. COMMUNITY MAINTENANCE
METHODS

45. Talk, talk, talk and of course talk

46. Create a transparent community
environment

47. Measure progress and note community
members

48. Meet as much as you can (and can afford)

49. COMMUNITY MAINTENANCE
TOOLS

50. • Ticketing System
• Communication Platform
• “Wiki“
• SCM – SaaS or On Premise
• Website (Blog or CMS)
• Authentication and Authorization

51. DEALING WITH FAILURE

52. People will complain about EVERYTHING!

53. Accepting Failure is necessary

54. Culture of failure

55. Try to be nice as long as possible

56. Don‘t accept harassment

57. COMMUNITY RULES

58. Code of Conduct

61. Having a Code of Conduct is very important

62. But taking care is much more important

63. The world is not pink, nice, lovely and
caring

64. But we can do
our very best!

65. QUESTIONS AND ANSWERS

66. THANK YOU!
www.icinga.org
dev.icinga.org
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@icinga
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