Talk by: Blerim Sheqa We started an initiative to rebuild and upgrade the way how incidents are handled in Icinga. Our approach includes better contact management, easier configuration of notification rules and better accessibility through the Icinga web interface. In this talk we will guide you through our concepts and demonstrate the current state of development.

1. Upgrading Incident Management
with Icinga
Icinga Camp Milan 2023

2. Blerim Sheqa, COO

3. Icinga Notifications
We shift our focus to true incident management
and start the next transition of Icinga. Notifications
move into the center of monitoring.

4. Our Goals
• Simplified contacts management
• Duty management (on-call)
• Well maintained notification channels
• Central hub for notifications

5. Teamwork
Manager
Ensure good communication processes
and efficient workflows.
• Ehnanced management for Contacts
and Groups
• Define and apply escalation rules
• Assign teams to specific parts of your
infrastructure
• Finely define channels and recipients

6. Icinga 2

7. Icinga 2 Icinga Module

8. Icinga 2 Certificates VMware Business Process

9. Demo

10. Architecture
Notifications
Daemon
PostgreSQL
MySQL / MariaDB
Icinga Web
Module

11. Channel Genius
Pick any notification channel you like.
Icinga impresses with flexibility towards
integrations.
• Ticketing systems
• Popular platforms like PagerDuty,
OpsGenie or ServiceNow
• SMS, Slack, Telegram and other
messengers

12. Where do we go from here?

13. Next Steps
• Preview release by the end of this year
• First v1.0 release next year
• First notifications channels right after the first release
• Collect feedback

14. Open Topics
• High Availability
• Attach AD/LDAP
• Upgrade modules step by step

15. Icinga 2 Certificates vSphere BP

17. twitter.com/icinga github.com/icinga facebook.com/icinga
icinga.com
Thank You!
What are your questions?