Presented at Impact: 2018 Canadian Service Design Conference, November 29 & 30, 2018 (Montreal, Quebec) This workshop will guide participants through a mix of future-oriented design methods, as we go from understanding trends in the future of work, to prototyping spaces and interactions. In the process, we will explore new possibilities of collaborative workplaces, contextualized in future scenarios, as well as understand the expanding role of design as a force in creating strategic change. This hands-on experience will focus on sustainability and symbolism of materials and interactions to understand the potential of service design when associated with the design of physical-digital-visual work environments.

1. Work.Futures
Workshop
IMPACT: CANADIAN SERVICE DESIGN CONFERENCE - 29TH NOVEMBER 2018

2. Who we are –
We are a work design studio,
focused on helping organizations
introduce new ways of working
through collaborative practices.
We helped clients across public and private sector in Canada, US,
Europe and China to redesign their work processes and
environments.
Antonio Iadarola
Antonio Starnino

3. 3
Work.Futures is a set of
action research* activities
to interrogate and design
future ways of working.
*Through Speculative,
Service & Spatial design

4. Collective FloorpanWork Patterns.Futures cards
20 mins 15 mins 45 mins 15 mins
INTRO
Futures of Work
and Work Design
PATTERN MAKING
We will represent the
scenarios in physical
settings and translate
them in experiences of
work spaces
SCENARIO BUILDING
We will map trends to
build future scenarios of
how people will work in
the future
CO-MAKING &
REFLECTION
We will create a collective
floorpan of a future work
environment to reflect on
the ideas and insights we
produced
THURSDAY, NOVEMBER 29TH, 2018
AGENDA

5. Work

6. Independent workforce in the US
40% by 2020

8. -IKEA Space 10 Lab,
Experiments of office on wheels

9. -Chez Panisse
Cozy kitchen and sabbatical to write books and research for chefs
Policies &
Governance

10. Processes &
Methods
- NYC Major Office
Civic Service Design Tools + Tactics

11. Spaces &
Tools
- Steelcase
Smart systems for the workplace

12. Has work ever
been designed
holistically?

13. Work Design (for us) is an emerging practice
that aims to understand how people can use
design to shape their ways of working in
order to achieve their collective purpose and
be prepared for the future.

14. Transform work environments, by
redesigning spaces and processes,
with people as drivers of change
PROCESSES PEOPLE PLACES
EX & HR processes
Open Innovation & Incubator Ecosystems
Org. Change & Policies
New Cultural Rituals and Habits
Intrapreneurship Communities
Future Jobs & Skills
Coworking Design
Innovation Spaces & Labs
Tech & Products For the Workplace

15. Adapt React
OBSERVATION
SOCIAL MODEL
DESIGNABLE
ELEMENT
Action
Research
ThinkLook
Probe

16. PROCESS METHOD TOOL
POLICY GOVERNANCE SPACE
Designing Work

17. Now
Design Thinking

19. WHAT IS THE
FUTURE OF
WORK?

20. “The technology is the easy part.
The hard part is figuring out the
social and institutional structures
around the technology. “
- John Seely Brown
20

21. Now Futures
Design Thinking Speculative Design

22. 22
Use speculative design to
understand how evolving
narratives of work might affect
the process, experiences, and
workspaces of the future.

23. 23
Speculative Design as a “a
container for narrative, or for
multiple narratives”
-Alex McDowell

24. AUTHORISED
SUBVERSIVE

25. Affirmative vs Critical
Design that works in pre-
established logics
Design that challenges assumptions,
preconceptions, and givens about the role
products play in everyday life.
- Anthony Dunne Fiona Raby Speculative Everything

26. Today
Preferable
Plausible
Critical and Narrative
Design
“Traditional”
Design
Speculative
Design
Problem Solving Sense Making
Probable

27. Now Futures
Design Thinking Speculative Design

28. Design
Research
Speculative
Design
Service Design &
Prototyping
Develop
Future Work
Models
Toolkit &
Systems
Space &
Touchpoints
Map ExperienceObserve
Amplify
Patterns

29. Today’s workshop
Work.Futures: Design of future workplace experiences
From
work
trends
Prototype
future
scenarios
Create workspace
settings
Undertsand
qualities of future
ways of working

30. Scenario
Building
ACTIVITY ONE
Analyzing future trends to
imagine future scenarios

31. TODAY’S QUESTION
How might we design a future
coworking space, for Montreal-
based professionals and citizens?
Considering current emerging technologies and jobs that would enhance
workers’ skills and meet experience and service expectations?

32. Collaborative
work spaces
Coworking is going beyond
a place to a movement, as
the corporate world is now
adopting coworking
environments as a way to
attract young talents and
boost collaboration.
Microsoft House - Milan

33. Technology for
the workplace
The main areas where
technology is applied on
the workspace are
seamless communication;
behavioural data analysis
and automation of the
physical environment.
- Steelcase

34. Employee
Experience
Organisations are
increasingly paying
attention to employee
experience to retain their
workforce and enable
continuous learning.
- Google, Tel Aviv

35. Future
Skills
Future workforces will
have to acquire new skills
and integrate technical
expertise with the
understanding of human-
centred applications
Intuit + Mural Mapping (Erik Flowers)

36. Use the Map to
summarise your
ideas and visualise
your scenario
10’
ACTIVITY ONE
.Futures Map
Learnability is the path to
career security.
By focusing on learnability
– the desire and ability to
adapt your skills to remain
employable – millennials are
redefining career security
World Economic Forum
70% of the global
workforce will work
independently by 2020,
using coworking and
shared workspaces
Coworking Survey
Electronic whiteboards
have the capability to
store and print everything
that is written on them.
The boundaries between
collaborative sessions and
data are blurred
Forbes
What if we created a coworking space that allowed intergenerational
workers from different skills and backgrounds, and working
conditions to collaborate and learn from each other.

37. Defining
PatternsFrom future scenarios to work
designs patterns.
ACTIVITY TWO

38. A pattern is a general repeatable solution to a
commonly occurring problem. It is a description
or template for how to solve a problem that can
be used in many different situations.
It isn’t a finished design that can be built directly.

39. Pattern
Language
“the quality without a name”
Christopher Alexander

40. …patterns might
describe the
collaboration activities
and services available in
future workplaces…

41. … or to the type of
objects that influence
interactions and
flows.

42. Receptionist as Hub
The mobility of many
workers produces a need
for coordination,
a way for one person to
locate another when the
need arises.

43. Create a work design
pattern that would
appear in your scenario
that you think will be
recurrent and can be
described in a physical
setting.
40’
ACTIVITY TWO
Work Design
Patterns
Learning alcoves
Intergenerational and
multidisciplinary mix
Spontaneous learning and teaching how
various skills
Small private / public space for 6 with
materials and large screens that people can
walk by and discover a session

44. Collective Spatial
Experience
From the idea of future work to work in space
FINAL REFLECTION

45. Let’s put together our
pattens and represent
how they form the
workplace of the future
10’
FINAL REFLECTION
Collective Floorpan

46. Key Takeaways:
> Future of work is Discourse - creating a dialogue
amongst actors on possible futures.
> Use speculative design allow you to analyze
trends and create a future scenarios.
> Design Patterns are a way of imagine future
ways of working that can be prototyped in a
workspace.

47. Linkedin: Antonio Starnino & Antonio Iadarola
astar@studio-we.com
anto@studio-we.com
studio-we.com
Thank You!

48. Work
strategic ideas
Environment
space functions