"Soft Skills" in the workplace are often taken for granted when transitioning into voluntary or paid employment; NUAA provides a ground-breaking dive into the modern workplace, navigating through core human resource management principles such as punctuality, teamwork, professionalism and customer service.

1. APPLY WORKREADY SKILLS
UNDERSTAND COLLEGIALWORKINGENVIRONMENTS
PROMOTEA WILLINGNESSTO LEARN AND ADAPT
BY THE END OF THIS
MODULE YOU WILL:
DEVELOP GOOD COMMUNICATIONSKILLS
APPLY GREATTEAMWORKSKILLS TO YOUR WORK

2. SERVICE USER RIGHTS AND
RESPONSIBILITIES
Service users have a right to a safe and respectful environment
Service users have a right to use NUAA facilities and
equipment, as intended to improve health outcomes.
Service users have a right to ask questions and receive honest
information about NUAAs services and have their personal
information treated as confidential in line with NUAAs policy
Service users have a right to give and refuse consent including
withdrawing participation at any time without adverse
consequences.

3. WORK READY SKILLS
PROFESSIONALISM
PROFESSIONALISM
ETHICAL
DEPENDABLE
TEAMWORK
RESPECT
AFFIRMATIVE
BEST
PRACTICE
CREATESA LASTING GOOD
IMPRESSION
IS A RANGE OF WORKPLACE
BEHAVIOURS
CONTRIBUTESTO SERVICE
SUCCESS

4. WORK READY SKILLS
TASK BASED PRIORITIES
WHAT TASKS DO YOU NEED TO DO
WHAT TASKS ARE YOU ASKED TO DO
WHAT CAN YOU DO ON YOUR OWN INITIATIVE
SELF MANAGEMENT
ON TIME FROM BREAKS
DOING THE RIGHTJOB
ACTIVELYENGAGED

5. CREATING TRUST IN THE WORKPLACE
COLLEGIAL WORKING
ENVIRONMENT
VALUING
COLLEAGUES
WORKING
COOPERATIVELY
SHARED
RESPONSIBILITY

6. CREATING TRUST IN THE WORKPLACE
POSITIVE
EXPERIENCE
SERVICE USER
FOCUSSED
MEETING
NEEDS
SENSE OF
URGENCY
SERVICE
A
GREAT
SERVICE
EXPERIENCE
FOR
EVERY
SERVICE
USER

7. CONFIDENTIALITY
KEEP INFORMATION PRIVATE
ASK PERMISSION BEFORE REQUESTING IDENTITY
TAKE DOWN ONLY THE INFORMATION NEEDED
NUAA EXISTS TO HELP PEOPLE WHO USE DRUGS
IT IS IMPORTANT WE HOLD OURSELVES TO THE
HIGHEST POSSIBLE STANDARDS OF PRIVACY
NO GOSSIPING!

8. WORKING AS A TEAM
TEAMS
COMMIT TO TEAM GOALS
COMMUNICATE TOGETHER
INNOVATE
BE RESPONSIVE
SET GOALS
ALLOCATE TASKS
ADHERE TO TIMELINES
CELEBRATEMILESTONES

9. PUNCTUALITY
ARRIVE TO WORK ON TIME
ABLE TO STARTWORKINGWHENYOUR SHIFT STARTS
BUILDS TRUSTAND RAPPORTWITH YOUR WORKMATES
BEING RELIABLE KEEPSTHE SERVICE RUNNING
WORK READY SKILLS

10. SICKNESS
IT IS COMPLETELYOK TO BE SICK
TELLYOUR MANAGER – GIVE AS MUCHNOTICE AS POSSIBLE
NO NEEDFOR INDEPTH EXPLANATIONS
IF YOU ARE SICK ALL THE TIME– IS THERE SOMETHINGELSE GOING ON?
WORK READY SKILLS

11. LEARNING AND ADAPTING
ABLE TO RECEIVE AND GIVE CONSTRUCTIVE FEEDBACK
WILLING TO LEARN WHILE ON THE JOB
ADAPT TO NEW THINKING OR NEW INFORMATION
SELF REFLECTION

12. WORKPLACE COMMUNICATION
LISTENING IS AN IMPORTANT PART OF COMMUNICATING
NON VERBAL COMMUNICATION IS EQUALLY IMPORTANT
FEEDBACK - SHOWING ENGAGEMENT AND UNDERSTANDING
HONEST AND KIND COMMUNICATION

13. QUESTIONS?

14. THANK YOU FOR
ATTENDING