Kapture, a healthcare relationship management software, helps to stay in contact with patients and also with referral organisations. https://www.kapturecrm.com/healthcare-crm/ It streamlines all healthcare processes seamlessly such as invoice, billing, prescriptions. Its common dashboard helps manage messages from multiple channels including social, calls, website etc. This system helps to unify and harmonize data coming from different sources and boost your internal teams. So, overcome your challenges through Kaptures cloud based patient document management and leverage your industry.

1. Healthcare Kapture’d
Connect, Collaborate and Deliver excellent patient care

2. DIAGNOSIS
HEALTHCARE IS NOW CONSUMER-DRIVEN
THE HEALTH INDUSTRY IS ENORMOUS AND INCREASINGLY COMPETITIVE.
HEALTH CARE ENTITIES ARE CHALLENGED TO FIND WAYS TO IMPROVE PATIENT SATISFACTION
AND EXCEED STANDARDS OF CARE ALL WHILE CONTROLLING COSTS.
THE RISE OF CONSUMER-DRIVEN HEALTH CARE HAVE FORCED HEALTH CARE ORGANISATIONS TO
FOCUS ON MULTIPLE BUSINESS SOFTWARE SYSTEMS.
WE’RE NOT TALKING ABOUT SPREADSHEETS ! FRONT OFFICE , SALES, CUSTOMER MANAGEMENT ,
EMAIL MARKETING ETC.
DIGITAL TECHNOLOGY GIVES TODAY'S CONSUMERS UNLIMITED CHOICE AND CONVENIENCE.
WE NEED TO ENSURE WE STAY ON TOP OF THAT LIST.

3. BUT IS THIS REALLY A PROBLEM
COMPETITIVE HEALTHCARE GIVES CONSUMERS MORE OPTIONS
ACCORDING TO A STUDY BY MANAGEMENT KATZENBACH PARTNERS.
PATIENTS DO PAY ATTENTION TO CUSTOMER SERVICE IN HEALTH CARE!
1 IN 4 HAS SWITCHED OR CONSIDERED SWITCHING DOCTORS.
26 % OR HOSPITALS OR CLINICS 23 % BECAUSE OF NEGATIVE CUSTOMER SERVICE EXPERIENCES.
52 % SAY THEY CHOOSE HOSPITALS AND CLINICS BASED ON WHETHER THEY BELIEVE EMPLOYEES
UNDERSTAND THEIR NEEDS.
1 IN 4 SAY POOR EXPERIENCES HAVE CAUSED THEM TO AVOID HOSPITALS, CLINICS AND DOCTORS’
OFFICES.
AS A RESULT, HEALTH CARE PROVIDERS ARE LOSING BUSINESS. BUSINESS THAT THEY HAVE SPENT
TIME , EFFORT AND COSTS TO ACQUIRE.

4. END-TO-END PLATFORM
MARKETING
SALES
OPERATIONS
CUSTOMER SERVICE

5. CUSTOMIZED FOR THE HEALTHCARE
SECTOR
Distribution Network Management
Distributors Stock Management
Beat Plans Management
Customer Visits & Daily Calls
Field Sales Tracking
Product Catalog & SKU Management
Order Management
Payments & Collections Management
Distribution Network Management
Customized Reports

6. IDENTIFYING PATIENT ZERO
COMPETITIVE HEALTHCARE GIVES CONSUMERS MORE OPTIONS
MARKETING
THE BEST TOOL IN THE MARKET FOR MARKETING
OPERATIONS
INTEGRATE TO DELIVER
CUSTOMER SERVICE
ENGAGE & RETAIN
REPORTS & ANALYTICS
SO THAT THE NEXT EXPERIENCE IS A HAPPY ONE

7. MARKETING
THE BEST TOOL IN THE MARKET FOR MARKETING
THE CUSTOMER’S LOCATION IN THE MARKET IS UNCLEAR AND INTERACTING WITH THEM CAN BE A
HASSLE.
CREATING AND MANAGING MULTIPLE PRODUCT CAMPAIGNS FROM A SINGLE PLACE BECOMES
CUMBERSOME.
TARGETING THE RIGHT PATIENT CUSTOMERS WITH THE RIGHT HEALTHCARE SERVICES IS DIFFICULT.
SHARING DATA ACROSS MULTIPLE TEAMS IS ALMOST IMPOSSIBLE GIVEN THE WIDE RANGE OF
MEDCARE PACKAGES AND THE PEOPLE WORKING ON THEM.

8. MARKETING
THE BEST TOOL IN THE MARKET FOR MARKETING
SEAMLESSLY TRACK THE CUSTOMER’S LOCATION IN THE MARKET.

9. MARKETING
THE BEST TOOL IN THE MARKET FOR MARKETING
MANAGE MULTIPLE PRODUCT CAMPAIGNS FROM ONE UNIFIED DASHBOARD WITH IN-DEPTH STATS.
‘OPD PATIENTS’
‘ALL PATIENTS’

10. MARKETING
THE BEST TOOL IN THE MARKET FOR MARKETING
EASILY TARGET THE RIGHT PATIENT CUSTOMERS WITH THE RIGHT HEALTHCARE SERVICES

11. MARKETING
THE BEST TOOL IN THE MARKET FOR MARKETING
SEAMLESSLY SHARE DATA ACROSS MULTIPLE TEAMS INTERNALLY AS WELL AS EXTERNALLY
Patient Files.pdf X-Rays.pdf

12. OPERATIONS
INTEGRATE TO DELIVER
PATIENT INFORMATION IN THE EHR CANNOT BE EFFECTIVELY COLLECTED, ANALYZED AND ACTED
UPON.
NO WAY TO KEEP TRACK OF PATIENT REFERRALS BY DOCTORS AND PHYSICIANS FROM OTHER
PATIENTS.
KNOWING IF A CUSTOMER HAS BEEN RESPONDED TO IN A GIVEN TIMEFRAME IS HARD TO GAUGE.
KEEPING TRACK OF LIVE PATIENT DATA IS DIFFICULT OUTSIDE THE WORKING HOURS OF THE
HOSPITAL.

13. OPERATIONS
INTEGRATE TO DELIVER
EASILY COLLECT AND ANALYZE PATIENT INFORMATION AND TAKE NECESSARY ACTIONS ON IT.

14. OPERATIONS
INTEGRATE TO DELIVER
ENSURE THAT YOUR PATIENTS HAVE BEEN ALWAYS RESPONDED TO.

15. OPERATIONS
INTEGRATE TO DELIVER
EASILY KEEP TRACK PATIENT HISTORY TO ENSURE THAT THE TEAM IS ATTENDING TO ENQUIRIES.

16. CUSTOMER SERVICE
ENGAGE & RETAIN
DISSATISFIED PATIENTS AND DOCTORS DO NOT RECEIVE EFFECTIVE ANSWERS TO THEIR QUERIES,
LEADING TO A LOSS IN BUSINESS.
CUSTOMERS HAVE NO WAY TO ENSURE THAT THEY ARE RECEIVING THE BEST QUALITY SERVICE AT
THE BEST POSSIBLE RATES.
PATIENTS’ AND DOCTORS’ QUERIES BOUNCE AROUND MULTIPLE TEAMS WITHOUT KEEPING THEM
IN THE LOOP, WHICH SIGNIFICANTLY INCREASES RESPONSE TIMES.

17. CUSTOMER SERVICE
ENGAGE & RETAIN
ENSURE THAT DISSATISFIED PATIENTS AND DOCTORS ARE RESPONDED TO ON PRIORITY.

18. CUSTOMER SERVICE
ENGAGE & RETAIN
ENSURE THAT PATIENTS ARE RECEIVED THE BEST SERVICES BY ENSURING THAT ALL TICKETS ARE
RESPONDED TO.

19. CUSTOMER SERVICE
ENGAGE & RETAIN
ENSURE THAT ALL QUERIES AND COMPLAINTS ARE ASSIGNED TO THE RIGHT TEAM MEMBERS.

20. REPORTS & ANALYTICS
SO THAT THE NEXT EXPERIENCE IS A HAPPY ONE
INABILITY TO PROPERLY GAUGE CUSTOMER SATISFACTION AND COLLECT CUSTOMER FEEDBACK ON
GIVEN SERVICES.
CONTINUOUS MEASURING OF INTERNAL PROCESSES TO CALCULATE EFFICIENCY IS DIFFICULT TO
MANAGE WITHOUT A PROPER DATA MANAGEMENT SYSTEM.
WITHOUT PROPER ANALYTICS, DOCTORS AND PHYSICIANS CANNOT SWIFTLY ARRIVE AT SOLUTIONS
FOR A PATIENT’S STATUS.

21. REPORTS & ANALYTICS
SO THAT THE NEXT EXPERIENCE IS A HAPPY ONE
GET DETAILED REPORTS OF PHYSICIAN’S PRODUCTIVITY AS PER SEVERAL METRICS.

22. REPORTS & ANALYTICS
SO THAT THE NEXT EXPERIENCE IS A HAPPY ONE
EFFECTIVELY MEASURE INTERNAL PROCESSES TO CALCULATE THE TEAM’S EFFICIENCY.

23. REPORTS & ANALYTICS
SO THAT THE NEXT EXPERIENCE IS A HAPPY ONE
REGULARLY CHECK THE STATUS OF YOUR PATIENT ENQUIRIES IN ONE DASHBOARD.

24. KAPTURE
KAPTURE LISTENS - SO YOU CAN DELIVER WHAT PEOPLE REALLY NEED
KAPTURE IS AN EASY-TO-USE BUSINESS AUTOMATION PLATFORM THAT CAN HELP HEALTHCARE
ORGANISATIONS MANAGE THEIR MARKETING, MEDICAL OPERATIONS, CUSTOMER INTERACTIONS
AND PATIENT ANALYTICS IN A SINGLE PLACE.
WITH OUR CRM SOFTWARE, YOU CAN BOOST YOUR INTERNAL TEAMS' EFFICIENCY BY AT LEAST 20%
AND ALSO ENSURE THAT YOUR PHYSICIANS, PATIENTS AND NON-PATIENT CONSUMERS ARE
PRESENT IN INCREDIBLE AND LONG-LASTING RELATIONSHIPS.
WHAT SETS KAPTURE APART IS THAT AS A DIGITAL PLATFORM THAT IS ACCESSIBLE OVER THE WEB
OR THROUGH AN APP, IT CAN IMPROVE DATA INTEGRATION AND REDUCE HARDWARE COSTS BY
80%. WHEN ALL YOUR DATA IS SECURED ON THE CLOUD, YOU KNOW YOU CAN ACCESS IT ANYTIME,
ANYWHERE EFFORTLESSLY, WHICH INVARIABLY INCREASES PRODUCTIVITY BY UP TO 75%.

25. ACQUIRE & IDENTIFY
THE BEST TOOL IN THE MARKET FOR MARKETING
KNOW WHERE YOUR CUSTOMERS ARE AND REACH OUT TO THEM ACROSS MULTIPLE CHANNELS.
BUILD CAMPAIGNS AND RUN ALL OF THEM FROM KAPTURE'S PERSONALIZED DASHBOARD.
HELP YOUR CUSTOMERS RESONATE WITH YOUR VISION THROUGH PERSONALIZED AND TARGETED
MESSAGES.
CONNECT YOUR PATIENTS WITH THE RIGHT MEDCARE PACKAGE USING EHR-CRM INTEGRATION.
ALWAYS BE UPDATED IN REAL-TIME BY UTILIZING AUTOMATION IN YOUR OPERATIONS.
INCREASE AWARENESS ABOUT NEW DRUGS AND PROCEDURES WITH QUICK CAMPAIGNS.
INTEGRATE DATA INTO A SINGLE DATABASE SO THAT DIFFERENT TEAMS CAN CONNECT TO EACH
OTHER MORE EASILY.

26. ACQUIRE & IDENTIFY
THE BEST TOOL IN THE MARKET FOR MARKETING
KNOW WHERE YOUR CUSTOMERS ARE AND REACH OUT TO THEM ACROSS MULTIPLE CHANNELS.

27. ACQUIRE & IDENTIFY
THE BEST TOOL IN THE MARKET FOR MARKETING
BUILD CAMPAIGNS AND RUN ALL OF THEM FROM KAPTURE'S PERSONALIZED DASHBOARD.

28. ACQUIRE & IDENTIFY
THE BEST TOOL IN THE MARKET FOR MARKETING
INTEGRATE DATA INTO A SINGLE DATABASE SO THAT DIFFERENT TEAMS CAN CONNECT TO EACH
OTHER MORE EASILY.

29. EMPOWER YOUR WORKFORCE
INTEGRATE TO DELIVER
PREVENT CRITICAL ERRORS BY INTEGRATING PATIENT MEDICAL HISTORIES AND DATA WITH
KAPTURE CRM.
REACH OUT TO A WIDE NET OF PATIENTS THROUGH EFFECTIVE ANALYSIS OF REFERRALS COMING
FROM DOCTORS AND PHYSICIANS.
ENSURE THAT ALL PATIENT DATA IS PROMPTLY ESCALATED TO THE ACCOUNTS OR SERVICE TEAMS
FOR FINAL PROCESSING.
KAPTURE’S MOBILE APP ALLOWS REAL-TIME ACCESS TO PATIENT RECORDS AND ALLOWS FOR
BETTER AND QUICKER DECISION-MAKING.

30. EMPOWER YOUR WORKFORCE
INTEGRATE TO DELIVER
PREVENT CRITICAL ERRORS BY INTEGRATING PATIENT MEDICAL HISTORIES AND DATA WITH
KAPTURE CRM.

31. EMPOWER YOUR WORKFORCE
INTEGRATE TO DELIVER
ENSURE THAT ALL PATIENT DATA IS PROMPTLY ESCALATED TO THE ACCOUNTS OR SERVICE TEAMS
FOR FINAL PROCESSING.

32. EMPOWER YOUR WORKFORCE
INTEGRATE TO DELIVER
KAPTURE’S MOBILE APP LETS YOUR DOCTOR’S SEAMLESSLY PLAN THEIR APPOINTMENTS.

33. EMPOWER YOUR WORKFORCE
INTEGRATE TO DELIVER
THE APP GIVES YOU ACCESS TO YOUR ENQUIRIES, ORDERS, CALLS, PLANS, CALENDAR & CUSTOMERS.

34. EMPOWER YOUR WORKFORCE
INTEGRATE TO DELIVER
THE APP ALLOWS REAL-TIME ACCESS TO PATIENT RECORDS AND ALLOWS FOR BETTER AND QUICKER
DECISION-MAKING.

35. EMPOWER YOUR WORKFORCE
INTEGRATE TO DELIVER
THE APP ALSO LETS YOU UPDATE CUSTOMER DETAILS AND SYNC THE DATA ACCORDINGLY.

36. EMPOWER YOUR WORKFORCE
INTEGRATE TO DELIVER
THE APP ALSO LETS YOUR OPERATIONS TEAM PROCESS ORDERS AND MANAGE THEM EFFECTIVELY

37. PRESCRIPTION FOR PERSONALIZED
INTERACTIONS
ENGAGE & RETAIN
DISSATISFIED PATIENTS AND DOCTORS DO NOT RECEIVE EFFECTIVE ANSWERS TO THEIR QUERIES,
LEADING TO A LOSS IN BUSINESS.
CUSTOMERS HAVE NO WAY TO ENSURE THAT THEY ARE RECEIVING THE BEST QUALITY SERVICE AT
THE BEST POSSIBLE RATES.
PATIENTS’ AND DOCTORS’ QUERIES BOUNCE AROUND MULTIPLE TEAMS WITHOUT KEEPING THEM
IN THE LOOP, WHICH SIGNIFICANTLY INCREASES RESPONSE TIMES.

38. PRESCRIPTION FOR PERSONALIZED
INTERACTIONS
ENGAGE & RETAIN
CUSTOMERS HAVE NO WAY TO ENSURE THAT THEY ARE RECEIVING THE BEST QUALITY SERVICE AT
THE BEST POSSIBLE RATES.

39. FEEDBACK & INTELLIGENCE
SO THAT THE NEXT EXPERIENCE IS A HAPPY ONE
REDUCE THE RISK OF PATIENT READMISSION WITH SEAMLESS COORDINATION BETWEEN ALL
INTERNAL HEALTHCARE DEPARTMENTS.
MANAGE CHRONIC AND REVISITING PATIENTS WITH TARGETED COMMUNICATIONS THAT FOCUS ON
EDUCATIONAL AND AWARENESS-BASED MESSAGES.
IMPROVE RESOURCE UTILIZATION TO APPROPRIATELY UNDERSTAND THE COST OF DELIVERING
SERVICE AND IMPROVE PLANNING AND DEVELOPMENT.
VISUALIZE HEALTHCARE DATA TO IMPROVE HEALTHCARE SERVICES AND DELIVER TOP-QUALITY AND
STATE-OF-THE-ART PRODUCTS.

40. Telephony 3rd party software In-house software
INTEGRATIONS
INTEGRATES WITH ANY SYSTEM THAT OFFERS API’S

41. Social media & websiteAccounting software
INTEGRATIONS
A LARGE ARRAY OF RICH API’S FOR ALL YOUR EXTENSIVE NEEDS

42. DEVICE COMPATIBILITY
WORKS ACROSS ALL DEVICES

43. Bangalore Mumbai Delhi Houston (USA)
www.kapturecrm.com
Contact: +91 7899887755
www.kapdesk.com
Mail us at: sales@kapturecrm.com
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