This document discusses work-related stress, its causes and effects, and strategies for managing it. It defines stress as the body's response to perceived threats or challenges. Common stressors include interpersonal issues like harassment, role-related problems like overload, and non-work issues interfering with work. Left unmanaged, stress can lead to physical, psychological and behavioral problems. Employers should aim to remove or reduce stressors when possible, provide work-life balance programs, and support employee assistance and social support networks to help workers cope.

1. Work-Related Stress and Stress
Management
By:
Aleksandr Rodzinek
Sergio Garcia

2. Stress
 Stress is an adaptive response to a
situation that is perceived as
challenging or threatening to a person’s
well-being.
 Physiological Changes:
 Increased heart rate
 Tightened muscles
 Increased rate of breathing

3. General Adaptation Syndrome
 Alarm Reaction
 Occurs when a threat or challenge
activates a physiological change.
 Resistance
 The ability to cope with stress in a work-
related environment.
 Exhaustion
 A result of an on-going stressful
environment.

4. Stressors: The Causes of Stress
 The causes of stress that include any
environmental conditions that place a
physical or emotional demand on a
person.

5. Types of Stressors
 Interpersonal Stressors
 Workplace Violence: Physical and physiological attacks on
employees.
 Psychological and Sexual Harassment: Includes hostile or
unwanted conduct, verbal comments, and gestures.
 Role-Related Stressors
 Work Overload: The result of growing consumerism and
advancements in technology.
 Task Control Stressors
 Mandatory stress that employees must deal with in order to
perform the task at hand.
 Non-work Stressors
 Time-Based Conflict
 Strain-Based Conflict
 Role Behavior Conflict

6. Individual Differences in Stress
 Different threshold levels of resistance to a
certain stressor.
 Different coping strategies, some of which
may be more effective than others.
 Different beliefs about the threat and their
ability to withstand it.
 Resilience – the capability of individuals to cope
successfully in the face of significant stress.

7. Consequences of Distress
 Physiological
 Shuts down the immune system.
 Tension headaches
 Cardiovascular disease
 Strokes and heart attacks
 Psychological
 Job Dissatisfaction
 Moodiness
 Depression
 Overall emotional fatigue
 Job Burnout
 Behavioral
 Falling job performance
 Lack of concentration
 High level of absenteeism
 Workplace Aggression

8. Managing Work-Related Stress
 Remove The Stressor
 Work-Life Balance Initiatives
 Flexible Work Time
 Job Sharing
 Telecommuting
 Personal Leave
 Child Care Support
 Withdraw from the Stressor
 Temporary Withdrawal Strategies
 Personal days off
 Employee break rooms

9. Managing Work-Related Stress
 Control the Consequences of Stress
 Employee Assistance Programs are counseling
services that help employees with any work or
personal stress.
 Receive Social Support
 Employees improve their perceptions that they are
valued and worthy
 Employees receive help interpreting,
comprehending, and removing stressors
 Emotional support from others can directly help to
buffer the stress experience