3. Objectives:
TO UNDERSTAND
The role of stress in Employee Health
Extreme Forms of Stress Reactions
Causes and Symptoms of Stress
Organizational Effects of Stress
Actions that may prevent or reduce Stress
Different Counseling Functions
Three Types of Counseling and their usefulness
4. What Stress Is??
Stress is the general term applied to
the pressures people feel in life. The
presence of strees at work is almost
inevitable in many jobs. However,
individual differences account for a
wide range of reaction to stress;
5. Typical Negative Symptoms of
Stress
Physiological: Ulcers, Digestive problems, Headaches,
High blood pressure, Sleep disruption.
Psychological: Emotional instability, Moodiness,
Nervousness and tension,
Chronic worry, Depression, Burnout.
Behavioral: Excessive smoking,Abuse of alchol or
drugs, Absenteeism, Aggression,
Safety problems, Performans problems.
6. Extreme Products of
Stress
Burnout: a situation in which employees are
emotionally exhausted, become detached from
their clients and their work and feel unable to
accomplish their goals.
7. Extreme Products of
Stress
Trauma: Another severe product of
stress is trauma, occurs following a major
threat to one’s security. The event could
be a natural disaster, an organizational
crisis, dramatic employee abuse by the
employer, or personal job loss.
8. 3 types of Trauma
Workplace Trauma – it can arise from harassment at work,
wrongful termination, discrimination or an employees perceived
incapacity to meet evolving performance expectation.
Lay off survivor Sickness – feelings of uncertainty, anger, guilt
and distrust.
Workplace Violence – harmful physical action against co-
workers, managers or company’s property include unprovoked
fights, destruction of property or use of weapons to harm others.
9. Causes of Stress
Stressors. Conditions that tend to cause stress, combine
to pressure an employee in a variety of ways until stress
develops.
Two Types of Stressors
Organizational Stressors - related on the job
Non-work Stressors – not related on the job
10. Work overload
Time pressures
Poor quality of supervision
Insecure job climate
Lack of personal control
Role conflict and ambiguity
Differences between company and employee values
Tecnology with training or support
Job-RelatedCauses of Stress cont. ..
ypical causes of stress on the job
12. Job-RelatedCauses of Stress cont. ..
Frustration
It is a result of a motivation (drive) being blocked to
prevent one from reaching a desired goal.
Types of reaction
Aggression
Apathy
Withdrawal
Physical disorder
Substitute goals
Source of Frustration
Management
Work itself
environment
13. Frustration and Management
Practice
Supportive Managerial Role
where management attempts to
motivate employees strongly, it also
should be prepared to remove barriers and
help prepare the way for employees to
reach their goal.
14. Stress and Job Performance
Stress can be either helpful or harmful to job
performance, depending on its level.
Constructive Stress – is a healthy stimulus that
encourages employees to respond to challenges.
Destructive Stress – performance begins to decline
at some point because excess stress interfere with
performance
15. Stress and Job Performance cont, ..
Stress Performance Model
StressLow High
Job Performance
Low
High
16. Stress Vulnerability
Two Major Factors
Stress Threshold Perceived Control
Worker vulnerability to
stress is a function of both
internal (organizational)
and external (non work)
stressors.
The second internal factor
affecting employee stress
is the amount of perceived
control they have over their
work and working
conditions
17. Type A and Type B People
Type A People Type B People
aggresive and
competitive
set high standarts
impatient with
themselves and others
thrive under constant
time pressures
More relaxed and
easygoing
can easily accept
situations rather than
fight them competitively.
Highly productive
workers
18. Approaches to Stress Management
Three approaches: prevent, escape, cope
To eliminate or reduce stressors for employees
management should seek to
Empower employees through participation
Redesign jobs to be more fulfilling
Implement organization development programs
Improve managerial communication skills
19. Common Personal Strategies for
Managing Stress
Resist working long hours or accepting overtime
Volunteer for flextime or other alternative work
schedules
Maintain a healthy diet and eat regularly
Avoid procrastination
Set reasonable goals for yourself
Develop a simple method of organizing things and
adhere to it
Approaches to Stress Management
cont. ..
20. Approaches to Stress Management cont. ..
Social support : is the network of helpful activities,
interactions and relationships that provides an employee
with the satisfaction of important needs.
Relaxation : Some employees have turned to various
means of mental relaxation to adjust to the stresses in their
lives.
Personal Wellness : encourage changes in lifestyle, such
as breathing regulation, muscle relaxation, positive imagery,
nutrition management and exercise, enabling employees to
use more of their full potential
Types of support
22. Employee Counseling
is the discussion with an employee of a problem that
usually has emotional content in order to help the
employee cope with it better seeks to improve employee
mental health and well-being.
An exchange of ideas and feelings between two people,
nominally a counselor and a counselee. So it is an act of
communication.
What Counseling is?
23. Counseling may be performed by both
professionals and nonprofessionals.
Counseling usually is confidential so that
employees will feel free to talk openly about
their problems. It also involves both job and
personal problems, since both types of problems
may affect an employee’s performance on the
job.
Employee Counseling
24. What counseling can do ?
The general objectives of counseling are :
To help employees grow in self confidence
Understanding self control
Ability to work effectively
Encourage employee growth and self direction
25. Need for Counseling
Most problems that require counseling
have some emotional content. Emotions
are a normal part of life. Nature gave
people their emotions and these feeling
make people human. On the other hand,
emotions can get out of control and cause
workers to do things that are harmful to
their own best interests and those of the
firm..
26. The managers counseling role
Counseling functions usually can be performed
successfully by skilled managers
Managers are important counselors because
they are the ones in day to day interaction
with employees
Performing all six counseling functions
Managers should not close their eyes to the
emotional problems of employees and refuse
to discuss them
27. Functions of
Counseling
1. Advise : Telling a person what you think should be done;
coaching
2. Reassurance : Giving people courage and confidence
that they are capable of facing problems
3. Communication : Providing information and
understanding
4. Release of Emotional Tension : Helping a person feel
more free of frustrations and stress
5. Clarified thinking : Encouraging more coherent, rational
and mature thought
6. Reorientation : Encouraging an internal change in
goals, values and mental models
28. Types of Counseling
Directive Counseling Nondirective Counseling
is the process of listening
to an employee’s problem,
deciding with the
employee what should be
done and then telling and
motivating the employee
to do it.
It is the process of skillfully
encouraging a counselee to
explain troublesome
problems, understand them
and determine appropriate
solutions. It focuses on the
counselee rather than on the
counselor as judge and
adviser; thus it is client-
centered.
29. Participative Counseling A Contingency View
Participative counseling
(also called cooperative
counseling) is a mutual
counselor-counselee
relationship that
establishes a cooperative
exchange of ideas to help
solve a counselee’s
problems.
A manager’s decision to
use either directive,
participative or
nondirective counseling
with an employee should
be based on an analysis of
several contingency
factors. It should not be
made solely on the
manager’s personal
preference or past
experience..
30. Presented by :
Cañete, Rodrigo Jr. Loynay
Castro, Ciela Santos
Corpuz, Shiela Marie M.
Cuevas, Kriszandra Mylen Santos
Dacayo, Mary Grace Masi
Dalimit Jr., Juliano Santillan
De Veyra, Jan Edward Beljot
THE END
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