Wishtree provides 24/7 infrastructure support for Oracle's EPM applications to ensure access, monitoring, and management of the system. Their services typically save clients 25-40% on infrastructure operation costs through an outsourced model using onsite and offshore resources. Key support activities include technical assistance, issue tracking, temporary fixes, software updates, knowledge access, and preventative maintenance visits.

1. “ Get the work done right
and off course with GREATER efficiency
“
We Understand We Deliver
Wishtree EPM Infrastructure
Support
We ensure 24x7 access, monitoring, and n BI
Ap
tio
management of the Oracle's EPM infrastructure da pl
n
ic
ou
at
that supports your mission-critical business appl-
F
ion
BI
s
ications using the right mix of onsite and offshore
resources. Our clients typically save 25 – 40% on Oracle Hyperion
their infrastructure operations costs by using Support
nt
me
our infrastructure management services.
ge
na
Ma a
Dat
Support Modes
Remote Assistance Telephone / Email On Site

2. Why Wishtree?
Going “live” with an EPM implementation is a major task, but more important is to plan and
strategize post implementation for supporting the EPM System. Our clients understand the
importance of having a robust help desk for their EPM system andthe importance of having a
service partner like Wishtree. We help them with their EPM support needs while they can focus
on more important IT strategic issues.
Support Activities
2 4
Tracking and status Re-creation of customer
1 reports.
3 issues, where required
in Simpson Associates
testing environment.
5
Technical assistance Issue of temporary Advice on upgrades/
with problem diagnosis fixes and/or work migrations/product
through to resolution arounds. lifecycles.
for supported cases.
7 9
Periodic software and Ad-hoc or automated
6 documentation updates,
as issued by Oracle to 8 periodic reporting of
customer case
summary.
10
entitled customers.
Preventive maintenance Access to online New software releases,
visits to qualifying cust- knowledge bases and as issued by Oracle to
omers, including a technical notes. entitled customers.
documented technical
account review of the
customer environment.
Infrastructure Support wishtree

3. Customer Benefits
- Reduction of personnel based risks such as illness/absenteeism/turnover.
- Peace of mind from a service that never sleeps and always finds time to deliver.
- Quick access to a broader set of skills and knowledge through our large team.
- An outsourced service is scalable in line with your business needs.
- Efficient problem rectification through demanding SLAs and processes.
wishtree
Wishtree delivers technology-enabled business solutions that help global companies to improve operational efficiency and reduce costs. Wishtree
professionals and our selected partners offer a range of services and resources to customize, enhance, support, and extend your solutions. We
design and deliver performance management and business intelligence solutions for our customers to effectively monitor the health of their
organizations and to enable them to take positive measures. Our team has unparalleled level of expertise and knowledge in the world of enterprise
performance management and business intelligence.
Copyright © 2011 Wishtree Technologies LLP. All rights reserved.
United Kingdom : +44 7915080669, North America : +1 2104017215, Australia : +61 426509000, India : (Pune) +91 20 60123456, (Ahmedabad) : +91 9687206535
E-Mail : info@wishtreetech.com Web : www.wishtreetech.com
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