ServiceNow Event 15.11.2012 / Beispiele aus Kundenprojekten von Aspediens
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Presentation Jean-Claude Som / Aspediens Switzerland
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ServiceNow Event 15.11.2012 / Beispiele aus Kundenprojekten von Aspediens
- 1. KUNDENPROJEKTE! Jean-Claude Som, Sales Director Aspediens v201003MR
- 2. Aspediens! ServiceNow__! WER… « European Partner of ServiceNow since 2007 WAS… $125m « WARUM… Zurich, Nyon, Paris, Böblingen (Stuttgart) « Offices in Resell « 30+ ITIL certified professionalsand BPM) to « Concept & Implement (ITSM dedicated « 40+ customers, including international companies Service Now (45+ with SolidServision GY) « Integrate (SAP, MON, SSO,5AD, PBX, ticket, etc.) « 75+ successful projects in years « Train (authorized training partner) « Aspediens Starter Pack: pre-configured instance ready to go (time and effort saver) $13.3m « Support (1st level and admin out-tasking) « Aspediens AIM: agile implementation « Audits $0.8m methodology (fast prototyping, fast results) « Develop « TOP EMEA Partner 2011 (award) FY 06 08 11 « SaaS = Success as a Service « Founded in 2003 « Fred Luddy: Founder and CEO Turnover 2007-2011 (mio.CHF) Former CTO of Peregrine Systems and Remedy Employees 2007-2011* 8 25 3.8 14 0.4 2 0.8 4 2 8 2! © Aspediens 2012!
- 3. ASPEDIENS SWISS CUSTOMERS! Abraxas Abraxas (Multi Service Provider)Kuoni Actelion Pharmaceuticals AUSGANGSLAGE JT International Agentil Leica Geosystems • "Zwang" Migration des bestehenden Tools > wollten Alternativen untersuchen. AMAG Automobil- und Motoren AG Marlox Amcor Group ENTSCHEID Mediterranean Shipping Company CERN Mettler-Toledo • SaaS (nach gründlicher Untersuchung der Cloud-Sicherheit) > ServiceNow • Integrator: Aspediens Connectis Odyssey Financial Technologies PROZESSE Credit Suisse Philip Morris International Falcon Private Bank Richemont Group • (Multi-Mandanten Fähigkeit) Incident, Problem, Request Fulfillment, Asset, Ferring Configuration, SLM, Change, SelfSFS Services Service. Firmenich SCHNITTSTELLEN International Security Solutions Company Franke City of Geneva • SAP-ERP, SAP-CRM, AD's, SCOM, NAGIOS, PBX, Groundworks für Monitoring GE Money Bankund Alarming Steria Hilti Corporation Swisscanto Asset Management PROJEKT Hopitaux Universitaires Genevois Swisscom • "Big Bang" Ansatz IATA • Prototyp innert Wochen TAG Heuer Institut Central des Hopitaux 4Valaisans • Go-live innert Monate Metrology/Tesa UBS Interoute Managed Services Tage Aspediens mit Starter Pack • Aufwand: 110 IOGI Swiss Re Orange Business Services 3! © Aspediens 2012!
- 4. AUFFORDERUNG! Don't Dream It, Test It ! … Proof of Concept (POC) … Porsche … Apéro 4! © Aspediens 2012!
- 5. ASPEDIENS IMPLEMENTATION METHODOLOGY! GO-LIVE PROJECT GAP CONFIGURATION & TESTING TRAINING & INITIATION ANALYSIS VALIDATION RUNS HANDOVER DOCUMENTATION Kick-off Requirements Initial Test scripts Training slide Go-Live check- loaded in ACT prototype pack for IT list Project plan following fit- Documented users Minutes gap test results Extended Risk register Quick guide for support period Minutes Defects loaded IT users Instances in ACT and Handover installed New corrected Train the requirements trainer Admin training in ACT Final delivered configuration Instance delivered configured and including fixes ready for testing 5! © Aspediens 2012!