The document discusses moving from cognitive computing to wise or wisdom computing through a service science perspective. It considers how tools, assistants and collaborators could progress to become cognitive or moral entities. Cognitive assistants could benefit all occupations and enable smart service systems where everyone can access support like an executive secretary or personal coach. Moving forward, research directions include developing "The CSIG Algorithm" and cognitive assistants for policymakers, as well as defining what wise/wisdom computing entails through literature reviews and roadmaps. The talk was presented by Jim Spohrer from IBM.