Library Impact Survey - Library Edge Initiative

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Kenosha Public Library participated this year in the free Library Impact Survey to gauge customer interaction with library technology and found the real wealth of information came through participant comments. Barbara Brattin, Director of Kenosha Public Library, will share what Kenosha learned directly and passively through participation.

Education

Library Impact Survey
Library Edge Initiative
Barb Brattin
Kenosha Public Library

About Us
100,000 service population
57,000 registered borrowers
4 locations
Bookmobile

Impact Survey Edge
● surveys users
● reactive
● local needs and
wants
● designed for
advocacy
● surveys library staff
● proactive
● measure against
national standards
● designed for
planning

Why we did it
Free
New Director
New Strategic Plan
4 locations with different needs
Lean Resources

Impact Survey
How we did it
● 3 weeks (max)
● via website- paper option
● popup forces participation

Reports
tabulation done for you!
● what software people use
● why they use it
o education, entrepreneurship, eGovernment, civic
engagement, social inclusion, employment, health
and wellness, e-commerce
● how often
● impact on their lives

What you get
1. Code to insert survey on your homepage
2. Results in charts and graphs
3. Letters to the editor ready to go
4. One page advocacy fliers
5. PPT for community presentations
6. COMMENTS SUMMARY BY LOCATION

convenience survey
generates stories (outcomes) more than
representative statistics (outputs)

What we learned
% respondents who believe that library
technology is critical or very important to the
community
87

What we learned
% respondents who use our computers BUT
also have access elsewhere
92

What we learned
% respondents who get help while using
computers
52

What we learned
% computer users that are low income
18

What we learned
Our bandwidth isn’t
keeping up

Rich Comments
 Digital- only users
 New books are in the wrong place
 Types of digital classes desired
 Ebooks/ Zinio 2 hard 2 use
 Seating/outlets for personal devices
 Engaged but frustrated

Moving Forward
USER EXPERIENCE TEAM
 Improved bandwidth
 2015 budget= technology
 New uses new spaces
 Rearrange collections
 Examine policies

Library Edge Initiative
Setting a path for continuous improvement

155 questions
Community value
(what’s the value of your digital
services to your community?)
Engaging the community
(Did you ask what they want?)
Organizational management
(Staff? Budget? Measurement?)

benchmarks
Digital literacy training
Access to digital content
Decision making

benchmarks
Sufficient devices
Sufficient bandwidth
Sufficient staff

What you get
Your total “Score” (1,000 pts. possible)
Your “Level” (1-3) under each benchmark
Prioritized lists of strategies to meet “the next
level”

How we’re using results
Strategic Planning Strategies
Budget
Staffing/ Org Chart

How we’re using results
Low Score Examples:
• No accessibility goals for
website in the strategic plan
• Don’t track average wait time for computers
• Patron privacy (partitions, private rooms)

Summary
Library Impact Survey for
• Outcomes
• Advocacy
• Rich Comments

Summary
Library Edge for
• Self-assessment of digital services
• Strategies to improve services
• Comparisons to similar libraries
(population)

Questions? Contact
Barb Brattin
Kenosha Public Library
bbrattin@mykpl.info
libraryedge.org
impactsurvey.org

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he Past Through Tomorrow: Empowering Digital History at the Library

WiLS

This document summarizes presentations from three organizations on empowering digital history projects. Kristen Whitson, Steven Rice and Beth Renstrom discussed Recollection Wisconsin's efforts to support local historical societies through a Digital Readiness Community of Practice. They provided examples of projects including the Door County Speaks oral history kit and efforts to capture agricultural demonstrations on video. The presentations emphasized starting projects even if not perfect, seeking partnerships and funding, and allowing room for unexpected outcomes.

Can Do! The WiLS Toolbox for Building a Culture of Shared Work

WiLS

At the 2021 WLA Support Staff and Circulation Services (SSCS) conference, held on May 27th, our WiLS Administrative Team presented, Can do!: The WiLS Toolbox for Building a Culture of Shared Work. Lisa Marten, Rebecca Rosenstiel, and Melody Clark shared their favorite tools and strategies for streamlining work in a way that honors individual accountability and contributions, ensures everyone supports one another, aims to continuously improve, and builds a strong culture of teamwork. These practices have helped everyone stay engaged and know what’s expected of them and their fellow team members - and most importantly, it creates an atmosphere of fun and cooperation in our remote office. Our entire WiLS staff and our members reap the benefits of this high-functioning team! Check out their presentation slides and feel free to contact us at information@wils.org if you have any questions.

WiLS 2020 Annual Report

WiLS

This annual report summarizes WiLS' activities and accomplishments in 2020, a challenging year due to the COVID-19 pandemic. It discusses how WiLS supported members by transitioning services online, launching new digital resources, and awarding grants to promote innovative projects. It also outlines WiLS' strategic priorities for 2021, which include improving the member experience, highlighting its role as a connector, showcasing responsive services, and operationalizing its values around equity and inclusion.

Setting Your Library's Course with Community Demographics

WiLS

Demographic data provides valuable insights about a community’s past, current, and future needs and can help libraries make critical decisions related to resource allocation, service provision, and even library staffing. This presentation covers what demographics are, how you can find them about your community, and how you can use the information to make data informed decisions for your library. Presented by Kim Kiesewetter and Melissa McLimans for the Wisconsin Library Association's 1-Day Virtual Conference on November 11, 2020.

Lead the Way 2020: Facilitation Tools, Techniques, and Tips

WiLS

Placing the community at the center of how the library plans and operates is vital, whether it is engaging residents to learn about aspirations or developing a collaboration with community partners. To be most successful when engaging community members or partners, quality facilitation is required. In this program, we share facilitator techniques and tools, including best practices for running effective meetings and holding conversations, that you can use to constructively manage both the process and people in different facilitation situations. In addition, we share our on-the-ground facilitator tips developed from our organization’s experience providing facilitation for different needs and environments. Presented by Andi Coffin and Melissa McLimans for UW-Madison's Lead the Way conference on November 17, 2020

WiLS 2020 Membership Meeting

WiLS

This document summarizes the key points from a WiLS membership meeting: 1) The meeting included discussions on past conferences like the Games in Libraries Conference and OER Create Fest, as well as upcoming events and funding opportunities from the Ideas to Action Fund. 2) Members provided feedback on what they want to accomplish in the upcoming year and potential changes to WiLS's business model, like contracting and learning opportunities. 3) Upcoming cooperative purchasing promotions and digital projects funded by IMLS grants were highlighted, as well as an upcoming Taco Tuesday potluck focused on usage data.

WiLS 2019 Annual Report

WiLS

Mukurtu Hubs & Spokes: A Sustainable Platform for Community Digital Archiving

WiLS

Mukurtu is a grassroots project that aims to empower indigenous communities to manage, share, and exchange their digital cultural heritage in culturally respectful ways. The project goals are to establish regional hubs to provide training and support for communities using the Mukurtu content management system, engage with tribal organizations, foster collaborations between communities and institutions, and expand the system's features. The mission is to maintain an open, community-driven approach to the platform's development and help build a system that fosters relationships of respect and trust.

Thank You to Recollection Wisconsin Partners

WiLS

User Experience: Crafting Recommendations

WiLS

Presented by Maria Dahman, User Experience Researcher, University of Wisconsin-Madison for WiLSWorld 2019 on July 24th in Madison, Wisconsin. You’ve gathered website analytics, run surveys, and observed how people use your website and other digital resources– now what? Impressive user research doesn’t matter much if the research isn’t used. More than just communicating what we learned in our research, communicating what we recommend for website or application improvements and framing the recommendations to our audiences in meaningful ways is a skill of its own. In this workshop, we’ll look at findings from several types of research projects and work through positive and negative examples of how the findings are used to create recommendations. This is useful for both qualitative user experience research (interviews, usability testing) and quantitative research (page analytics, usability scales). Be a better advocate for your users. Make the hard work from your interviews and other user research count!

Curating Community Digital Collections

WiLS

Presented by Vicki Tobias, Program Coordinator, Curating Community Digital Collection & Recollection Wisconsin for DPLAFest 2019 on Wednesday, April 17 in Chicago, IL. Curating Community Digital Collections (CCDC), a two-year, IMLS grant-funded program managed by WiLS and Recollection Wisconsin, a DPLA Service Hub for Wisconsin cultural heritage organizations. Launched in December 2017, CCDC aims to 1) provide digital stewardship practicum experience for information school graduate students; 2) to help small or under-resourced institutions in Wisconsin develop and sustain a digital preservation program; and 3) to build community around digital preservation work within Wisconsin and beyond.

Building Belonging: Libraries and Social Justice

WiLS

This document discusses advancing social justice and equity in public libraries. It begins by framing the importance of social justice principles like belonging, opportunity, and abundance. It then outlines Madison's racial equity initiative and provides examples of libraries advancing equity through initiatives like empathy programs, embedded librarians, and read woke collections that promote representation and understanding across communities. The document advocates for universal design of services, active listening to marginalized groups, and collaboration over services to build relationships and advance equity.

Don’t Ask Permission

WiLS

This document discusses the importance of challenging the status quo and creating positive change in libraries. It argues that librarians should take ownership of problems, find like-minded colleagues, think creatively about solutions, and enact change without permission. Specific issues that need attention include the culture of librarian education, ongoing funding struggles, negotiating digital content costs, addressing climate change and attacks on democracy. The overall message is that librarians have a duty to improve libraries and pass them on in better condition than they found them.

Choosing Privacy: Raising Awareness and Engaging Patrons in Privacy Issues

WiLS

The document discusses the history and work of the American Library Association's (ALA) Privacy Subcommittee. It outlines the subcommittee's founding in the 1990s to coordinate Choose Privacy Week and its current 6 members. It then lists privacy resources the subcommittee has produced, including toolkits, interpretations of the Library Bill of Rights, and Q&As. The document also references Article VII of the Library Bill of Rights on privacy and confidentiality. It provides links to updated privacy toolkits, the Choose Privacy Every Day site, and cybersecurity training. It describes future field guides being developed and ways for librarians to get involved, such as events and testing field manuals.

The Library as Publisher: How Pressbooks Supports Knowledge Sharing

WiLS

Presented by Steel Wagstaff, Educational Client Manager, Pressbooks for WiLSWorld 2019 on July 23rd in Madison, Wisconsin. Pressbooks is an open-source book publishing platform that makes it easy for authors to publish books on the web and produce clean, well-formatted exports in multiple formats, including ebooks, print-ready PDFs, and various XML flavors. In this presentation, Pressbooks’ educational client manager Steel Wagstaff will outline the values and principles that have motivated the development of this platform and share some of the ways that libraries (both academic and public) and other educational institutions are using Pressbooks to publish a wide variety of content, from openly licensed textbooks to self-authored novels and just about everything in between.

WiLSWorld 2019 Lightning Talks: Community Engagement Showcase

WiLS

Presented by Jennifer Bernetzke, Schreiner Memorial Library; Kristen Leffelman, Wisconsin Historical Society; Kristen Maples, UW-Madison iSchool; Tessa Michaelson Schmidt, Wisconsin Department of Public Instruction; Jane Roisum, Fox Valley Technical College; Tasha Saecker, Appleton Public Library; Kristen Whitson, UW-Madison iSchool for WiLSWorld 2019 on July 23rd in Madison, Wisconsin. Wisconsin libraries are “turning outward” in all kinds of creative ways to cultivate positive change in their communities. Hear about a wide range of community engagement projects, including successes, challenges, and lessons learned.

Engaged and Thriving: Building Peer Support Systems for Staff

WiLS

Delivered by Kim Boldt, Branch Manager, Milwaukee Public Library; Melody Clark, Community Liaison and Service Specialist, WiLS; Andi Coffin, Community Liaison and Service Specialist, WiLS; Nathan Dowd, Library Director, Edgewood College for WiLSWorld 2019 on July 23rd in Madison, Wisconsin. According to a Gallup study, employees who are “engaged and thriving” are 59 percent less likely to look for a job with a different organization in the next 12 months. How do people stay “engaged and thriving?” One key component is feeling supported. The structure in organizations to support employees is more than just chance, and thoughtfully developing a structure for peers to support one another can be a valuable component in developing employee well-being.. In this program, presenters will share deliberately developed approaches to peer support in their institution.

Productivity Tools You Won't Believe You Lived Without!

WiLS

Presented by Melody Clark, WiLS and Sara Gold, WiLS for Peer Council 2019 on June 3rd at Madison Public Library in Madison, WI If you are like us, you are always on the lookout for technology that will help improve your productivity, make better use of your time, eliminate duplicate efforts, and simplify processes. As a virtual organization, WiLS relies heavily on tools to help manage tasks and groups, improve communication, and streamline workflows. This session will share information about tools WiLS uses in everyday life for project management (like Basecamp and something we call "Megasheets"), communication (like Slack and Front), and data management (like Airtable). Feel free to bring your own favorite tools that help you in your work to share with attendees!

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1:1 Community Interview Examples & Tips for Libraries

Using Data to Help Tell Your Library's Story

he Past Through Tomorrow: Empowering Digital History at the Library

Can Do! The WiLS Toolbox for Building a Culture of Shared Work

WiLS 2020 Annual Report

Setting Your Library's Course with Community Demographics

Lead the Way 2020: Facilitation Tools, Techniques, and Tips

WiLS 2020 Membership Meeting

WiLS 2019 Annual Report

Mukurtu Hubs & Spokes: A Sustainable Platform for Community Digital Archiving

Thank You to Recollection Wisconsin Partners

User Experience: Crafting Recommendations

Curating Community Digital Collections

Building Belonging: Libraries and Social Justice

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Choosing Privacy: Raising Awareness and Engaging Patrons in Privacy Issues

The Library as Publisher: How Pressbooks Supports Knowledge Sharing

WiLSWorld 2019 Lightning Talks: Community Engagement Showcase

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Library Impact Survey - Library Edge Initiative

1. Library Impact Survey Library Edge Initiative Barb Brattin Kenosha Public Library

2. About Us 100,000 service population 57,000 registered borrowers 4 locations Bookmobile

3. Background

4. Impact Survey Edge ● surveys users ● reactive ● local needs and wants ● designed for advocacy ● surveys library staff ● proactive ● measure against national standards ● designed for planning

5. Why we did it Free New Director New Strategic Plan 4 locations with different needs Lean Resources

6. Impact Survey How we did it ● 3 weeks (max) ● via website- paper option ● popup forces participation

7. Reports tabulation done for you! ● what software people use ● why they use it o education, entrepreneurship, eGovernment, civic engagement, social inclusion, employment, health and wellness, e-commerce ● how often ● impact on their lives

8. What you get 1. Code to insert survey on your homepage 2. Results in charts and graphs 3. Letters to the editor ready to go 4. One page advocacy fliers 5. PPT for community presentations 6. COMMENTS SUMMARY BY LOCATION

9. convenience survey generates stories (outcomes) more than representative statistics (outputs)

10. What we learned % respondents who believe that library technology is critical or very important to the community 87

11. What we learned % respondents who use our computers BUT also have access elsewhere 92

12. What we learned % respondents who get help while using computers 52

13. What we learned % computer users that are low income 18

14. What we learned Our computers are old

15. What we learned Our bandwidth isn’t keeping up

16. Rich Comments  Digital- only users  New books are in the wrong place  Types of digital classes desired  Ebooks/ Zinio 2 hard 2 use  Seating/outlets for personal devices  Engaged but frustrated

17. Moving Forward USER EXPERIENCE TEAM  Improved bandwidth  2015 budget= technology  New uses new spaces  Rearrange collections  Examine policies

18. Library Edge Initiative Setting a path for continuous improvement

19. 155 questions Community value (what’s the value of your digital services to your community?) Engaging the community (Did you ask what they want?) Organizational management (Staff? Budget? Measurement?)

20. benchmarks Digital literacy training Access to digital content Decision making

21. benchmarks Sufficient devices Sufficient bandwidth Sufficient staff

22. What you get Your total “Score” (1,000 pts. possible) Your “Level” (1-3) under each benchmark Prioritized lists of strategies to meet “the next level”

23. How we’re using results Strategic Planning Strategies Budget Staffing/ Org Chart

24. How we’re using results Low Score Examples: • No accessibility goals for website in the strategic plan • Don’t track average wait time for computers • Patron privacy (partitions, private rooms)

25. Summary Library Impact Survey for • Outcomes • Advocacy • Rich Comments

26. Summary Library Edge for • Self-assessment of digital services • Strategies to improve services • Comparisons to similar libraries (population)

27. Questions? Contact Barb Brattin Kenosha Public Library bbrattin@mykpl.info libraryedge.org impactsurvey.org

Editor's Notes

University of Washington ISchool, Gates Foundation. Opportunity for All 2009 study- one of the products was a tried and tested survey model to gauge public engagement with library technology. Survey is free
How to distribute technology resources- too much? too little? What do our users do? What devices? Do the survey results match with the strategic plan technology pieces?
You are sent the code to place in your website code to place where you want it.
Urban Libraries Council
Are decisions based on community feedback?

Library Impact Survey - Library Edge Initiative

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