1. SmitaBhalerao
Mobile:
9168695435/9764293700
E-Mail:
smi.bhalerao@yahoo.com
OBJECTIVE:
Aspiringfora challengingcareerinanesteemedorganizationscaling new heights, also to
put mytalentinevergreenfieldof Technology,incorporatingmyskills to learn, share and
implement.
WORK EXPERIENCE:
Organization 1: MphasiS an HP company.
Designation : Senior Technical Support Engineer
Duration: From 18th
November 2004 to 8th
November 2013
Currently working with Vodafone – From 06th
November till date
Client : Eli Lilly
Client profile : Elililly is a pharma company
Job profile:
 Managed Active Directory objects, policies, users and groups.
 Adding and removing users on AD as informed by the client.
 Creating AD user groups and providing access to the users as per the client
requirement.
 Assigning policies to various users and groups across the network.
 Working on all these issue which involved the incident management process.
 Resolved all process within the provided SLA.
 Assisting Eli Lilly’s Global operations employees with Hardware
 & Software Issues over the phone.
 BuildingRapportwithusersforbetterunderstanding of their issue in order to fix
it swiftly.
 Assisting field users (MR’s) with connectivity issue with wifi, VPN, Juniper.
 Performing daily / weekly / monthly tasks as specified by Clients to present the
current statistics on Dashboard
 Multiple Summit Awards for best performance in the process.
 Multiple times “Best Tech” awards on KPI’s set for the process.
 Used Mobile iron for troubleshooting ipad, iphones, that are adding , retiring,
registering devices. Adding roles and lables to devices
 Boxtone used for Blackberry queries
 Working as a L2 Engineer on Mobile Iron Server to manage IOS & BYOM
devices on different VSP’s
 Support Global users for their Exchange / VPN / Application issues on
Apple Devices.
 Assigning specific profiles and admin rights to required accounts.
 Handling VIP calls for higher managements to support for their Exchange /
VPN issues on IOS & BYOM devices.
 Performing daily / weekly / monthly tasks as specified by Clients to present
the current statistics on Dashboard
Resume

2. Permanent Address:
OppCWPRS Gate no 2,
NearSangini Beauty
Parlour,Shivanagar,
Kolhewadi, Singhagad
Road,Pune 411024
Personal Data:
Sex:Female
Nationality:Indian
Marital Status:Single
LanguagesKnown:
English,Hindi,Marathi.
Technical Skills:
Software application: Microsoft Office(Word, Excel, PowerPoint and
Outlook). Knowledge of DNS, DHCP, Active Directory, FSMO Roles, Server
2008, Backup and restoration, Performance tools, basics of networking,
group policies and boot sequence for Server 2008
Operating Systems:
Microsoft Windows7, Windows XP
Hardware:
Desktops, Laptops, Printers, Tablets, Routers, Blackberry, iPad and iPhones
Profile:
Working on Citrix Platform, troubleshooting VDI machines(Virtual Desktop
Infrastructure ) machines, Incident management, Mobileiron
Applications Worked on :
Handled Service Manger7 (Designed by HP), Citrix based VM Ware applications,
worked on VPN related queries, worked effectively on Remedy as a ticketing tool
COMPETENCIES:
 Fast learner, adapt well to changes and pressures in workplace.
 Work effectively with diverse groups of people.
 Friendly with an upbeat attitude.
 Ambitious and committed to excellence.
Personal Attributes/Interpersonal skills
 Strong organizational skills, including ability to prioritize workload to complete
within tight deadlines
 Initiative and confidence to effectively operate.
 Excellent written and verbal communication skills.
 Excellent problem solving skills.
Place : Pune
Smita.Bhalerao