Jimmy Robinson is seeking a challenging position utilizing his 25 years of experience in account management, customer service, sales, management, human resources, and business administration. He has held various leadership roles in churches and healthcare organizations, managing multi-million dollar budgets and teams of up to 25 employees. Robinson has expertise in event planning, marketing, and strategic goal setting.

1. Jimmy E. Robinson
1307 Wind Chime Ct. 404-392-2391
Lawrenceville, Ga. 30045 JimmyRobinsonmusic@gmail.com
Summary Seeking a challenging growth-oriented position with an organization that will
benefit from my superior account management experience, and professional
customer service skills in which a background in sales, management, Human
Resource Management, and Business administration and operations will be used to
make a positive contribution of value to the company.
Experience 2014 Emory Decatur GA
Research/ Recruitment Consultant
 Provided consultative service to client regarding research study for
HIV/AIDS in African American Churches.
 Recruited 40 African American Churches for research project via cold
calling from created data base.
2002 New Mercies Christian Church Lilburn GA
Senior Operations Executive Director/ Executive Pastor
 Developed clear company goals and objectives by priority based on vision
and mission of the CEO.
 Successfully accomplished organization’s established goals and objectives
while maintaining operational efficiency through effective management and
performance controls, and staff development.
 Successfully analyzed membership and programs historical data to
accomplish accurate projections and informed decisions.
 Evaluated programs effectiveness by comparing outputs against established
objectives that were set by needs assessments.
 Established and managed organization’s multi-million dollar budget with
accounting integrity to successfully meet and exceed financial goals.
 Implemented and maintained policies and procedures to generate standard
operating procedures that provided company practices.
 Provided leadership and direction as direct report to multiple departments
including human resources/ recruitment and benefits administration,
facilities, events, and education.
2000 New Birth Missionary Baptist Church Lithonia GA
Events Manager/ Minister
 Strategically planned and executed meetings, briefings, functions, and
special events for multiple ministry departments.
 Met with staff ministers and clients of community to understand vision and
establish event goals and objectives.
 Established leadership roles and responsibilities and made recommendations
for event policies and procedures.
 Developed standard operating procedures manual. (SOP)
 Created event timelines to accomplish milestones for task and assignments.
 Consulted with event owner to propose and manage budget, resources, and

2. marketing plan necessary to execute event.
 Reviewed and negotiated terms of vendor contracts.
 Coordinated logistical, custodial, and maintenance arrangements via facilities
department.
 Worked with creative marketing designer to create promotional and other
printed materials.
 Utilized Event Management System software to manage facility requests for
room bookings, set-ups, and maintenance of building.
 Coordinated inviting speakers, singers, and other entertainment for ministry
events. Prepared post-event analysis and surveys to assess opportunities and
make recommendations to implement and improve events and services.
 Supervised all event staff hired to execute events.
 Conducted event orientation and training classes to develop event staff.
 Attended event meetings and conferences to stay relevant and innovative.
1999 The Emory Clinic Decatur, GA
Third Party Recovery Supervisor
 Supervised 15 recovery representatives in coordinating and managing the
daily activities of the patient accounts credits and collections.
 Analyzed departmental systems and procedures; developed and
implemented new policies and procedures to meet regulatory requirements
for departmental improvements. Documented activities and developed
recommendations.
 Collected over 2.5 million for medical specialty services from managed
care and traditional insurance companies by establishing quotas and
departmental goals.
 Conducted monthly training in follow up procedures for team building
and to increase collections.
 Developed weekly strategies to meet and exceed collection goals by
analyzing aging accounts and new account strategizing.
 Conducted interviews, appraised performance, counseled, motivated
employees, prepared documentation, and implemented corrective and
disciplinary measures in accordance to employment guidelines and
regulations.
1997 Jesus People Ministries Miami, FL
Executive Administrative Director
 Responsible for managing daily operations to maximize efficiency.
 Coordinated special events and conferences.
 Reviewed all check requests to obtain adequate budgeting.
 Developed and implemented policies and procedures.
 Managed staff production.
 Human resources and benefits administration enrollments.
 Evaluated resumes and conducted interviews for staffing resources.
1994 Primerica Miami, FL
Independent Sales Agent
 Successfully met the needs of families through the sale of financial
products and services using consultative selling techniques.

3.  Used lead generation techniques such as soft market and referrals.
 Recruited potential sales agents for the team.
1993 Humana Health Care Plans Miramar, FL
Supervisor Account Client Services
 Supervised staff of 25 Client Service Representatives.
 Reviewed resumes and conducted interviews for staffing resources.
 Build Human Capital through Human Resources development.
 Provided sales support to Sales Representatives and brokers.
 Accomplished sales retention, growth development, and service of
accounts through sales/client interaction and account management.
 Assisted with preparing and selling renewals.
 Supervised the resolve of provider relations/ network, contract, claims,
and enrollment issues.
 Provided continuous education on managed care concepts to benefit
managers.
 Coordinated and conducted enrollment presentations.
 Coordinated grievances and appeals for commercial and medicare HMO
members in compliance with Health Care Financing Administration.
1990 CIGNA Atlanta, GA Customer Service Benefits Analyst
 Handled heavy incoming calls in call center providing and maintaining
superior customer service.
 Processed claims per quota with a thorough knowledge of current procedure
terminology (CPT), ICD9, coding revenue codes and hospital financial
classifications.
 Verify insurance benefits according to contract for medicare, medical,
worker’s compensation, commercial insurance including benefit
coordination.
1988 Dental One Associates Atlanta, GA
Dental Assistant
 Prepared patient, sterilized and disinfect instruments, set up instrument
trays, prepared materials, and assisted dentist during all dental procedures.
 Responsible for taking and exposing dental diagnostic x-rays.
 Recorded treatment information in patient records.
 Responsible for taking medical and dental histories, and vital signs of
patients.
 Provided preoperative and postoperative instructions prescribed by dentist.
1985 United States Navy Jacksonville, NC
Dental Technician, Petty Officer Third Class
 Responsible for the dental readiness of enlisted and officers of the United
States Marine Corps and Navy.
 Evaluated systems, workflows, regularly to maintain and maximize
operational efficiency.
 Maintained the medical record system for dental readiness.
 Provided leadership to 25 enlisted dental technicians.

4.  Responsible for scheduling dental appointments.
 Assisted Dental Officers in all specialties of dentistry.
 Provided dental cleanings, and all diagnostic x-rays.
Education Luther Rice University; Master of Arts Biblical Studies/ Leadership; Expected 2014
2006 University of Phoenix; Master of Business Administration
1988 Southern Illinois University; Carbondale Ill.
Bachelor of Science Degree, Health Care Management.
Health Variable Annuity License, Florida, 1992
Dental Assisting, Dental School of Assisting & Technology, 1985
Skills Microsoft office products including data entry, medical and dental terminology,
proven supervisory and interpersonal skills, excellent written and verbal skills.
Strengths Well organized, attention to detail, loyal, hard working, motivated, work well with
people, efficient, analytical skills.