Leadership for wicked problems. Key Words: Public Leadership and Management, Wicked Problems, Transactional and Transformative, Implementation, Competencies
SAB Henley Presentation - Organisational change and developmentDr Rica Viljoen
Ā
The book of Viljoen (2015) on Organisational change and development: an African Perspective was used as prescribed book for the Post Graduate Diploma for SAB. The students had the opportunity to ask questions to the author and a conversation on organisational transformation and culture followed.
organizational culture beginnings of an hei through the leadership of a visio...INFOGAIN PUBLICATION
Ā
This research aims to document how founders or leaders of organizations create organizational cultures. It takes one educational institution as its unit of analysis since, as this founder himself articulated, āSchools have a peculiar culture; and that all organizations develop their own culture and each one manifests unique characteristics which are either supportive of, or resistive of change.ā An organizationās culture is usually the result of the leaderās initiatives geared towards realizing its vision. Scheinās seminal work on the primary embedding mechanisms of organizational culture shall serve as the theoretical model of this research. Utilizing the qualitative research design that relied on in-depth interviews, the researcher found out that the leader (in the person of Br. Rafael Donato) had adopted the six primary embedding mechanisms of Schein namely: what leaders pay attention to, measure, and control on a regular basis; how leaders react to critical incidents and organizational crises; how leaders allocate resources; deliberate role modeling, teaching, and coaching; how leaders allocate rewards and status; and how leaders recruit, select, promote, and excommunicate people. Interview results revealed the various approaches and strategies of this leader in forming, shaping, and developing an organizational culture that transformed this entity from a seemingly lethargic college to a dynamic and progressive institution that has achieved national accreditation. All throughout his administrative stint, he invested largely on people development that was sustained by his successors.`
SAB Henley Presentation - Organisational change and developmentDr Rica Viljoen
Ā
The book of Viljoen (2015) on Organisational change and development: an African Perspective was used as prescribed book for the Post Graduate Diploma for SAB. The students had the opportunity to ask questions to the author and a conversation on organisational transformation and culture followed.
organizational culture beginnings of an hei through the leadership of a visio...INFOGAIN PUBLICATION
Ā
This research aims to document how founders or leaders of organizations create organizational cultures. It takes one educational institution as its unit of analysis since, as this founder himself articulated, āSchools have a peculiar culture; and that all organizations develop their own culture and each one manifests unique characteristics which are either supportive of, or resistive of change.ā An organizationās culture is usually the result of the leaderās initiatives geared towards realizing its vision. Scheinās seminal work on the primary embedding mechanisms of organizational culture shall serve as the theoretical model of this research. Utilizing the qualitative research design that relied on in-depth interviews, the researcher found out that the leader (in the person of Br. Rafael Donato) had adopted the six primary embedding mechanisms of Schein namely: what leaders pay attention to, measure, and control on a regular basis; how leaders react to critical incidents and organizational crises; how leaders allocate resources; deliberate role modeling, teaching, and coaching; how leaders allocate rewards and status; and how leaders recruit, select, promote, and excommunicate people. Interview results revealed the various approaches and strategies of this leader in forming, shaping, and developing an organizational culture that transformed this entity from a seemingly lethargic college to a dynamic and progressive institution that has achieved national accreditation. All throughout his administrative stint, he invested largely on people development that was sustained by his successors.`
Growth of OD in global settings - OD process - Organizational Change and De...manumelwin
Ā
The rapid development of foreign economies.
The increasing worldwide availability of technical and financial resources.
The emergence of a global economy.
How Effective Leadership and Governance Influences Organisational Performance...Humentum
Ā
In this interactive session, explore how effective leadership and governance can be critical to organizational performance and sustainability. Learn about pitfalls to avoid and walk away with practical strategies and best practices to offer support to organizational leadership and governance.
Organisational change and development - an African perspective - Rica Viljoen Dr Rica Viljoen
Ā
Presentation at the Knowledge Resources conference to launch the book Organisational Change and Development on 22 July 2015 - an African Approach. Using Spiral dynamics and Inclusivity theory to describe the need for fresh and transformational approaches to organisations development in organisations that can impact sustainability in societies.
Packet Learning 2 Community Organizing june 21 2020jo bitonio
Ā
Introduction: Concepts, theories, contests, challenges of the 21st Century; Major Approached to Community Practice, Development, organizing, social planning and social change
Community Based Organization, Community building, Coordination , Program Design and Resource Development
Issues and challenges strategies to social change
Growth of OD in global settings - OD process - Organizational Change and De...manumelwin
Ā
The rapid development of foreign economies.
The increasing worldwide availability of technical and financial resources.
The emergence of a global economy.
How Effective Leadership and Governance Influences Organisational Performance...Humentum
Ā
In this interactive session, explore how effective leadership and governance can be critical to organizational performance and sustainability. Learn about pitfalls to avoid and walk away with practical strategies and best practices to offer support to organizational leadership and governance.
Organisational change and development - an African perspective - Rica Viljoen Dr Rica Viljoen
Ā
Presentation at the Knowledge Resources conference to launch the book Organisational Change and Development on 22 July 2015 - an African Approach. Using Spiral dynamics and Inclusivity theory to describe the need for fresh and transformational approaches to organisations development in organisations that can impact sustainability in societies.
Packet Learning 2 Community Organizing june 21 2020jo bitonio
Ā
Introduction: Concepts, theories, contests, challenges of the 21st Century; Major Approached to Community Practice, Development, organizing, social planning and social change
Community Based Organization, Community building, Coordination , Program Design and Resource Development
Issues and challenges strategies to social change
Session: Convene Live: Lessons Learned from Failure
Presented by: Moderator: Kelly Peacy CAE, CMP, Senior Vice President, Education & Meetings, Professional Convention Management Association
Panelists: Ann Johnson , Associate Director, Programs, Professional Convention Management Association, Vicky Betzig CMP, Director, Meetings & Events, Professional Convention Management Association, Susan Katz , Director Of Corporate Events & Travel, True Value Company
Date and time: Wednesday, June 26, 2013
This presentation is based on my readings, listenings and practical experiences about talent management field.
I hope you enjoy and learn something about talent management.
And do not forget sharing.
Overview Our team has been immersed in āwhole .docxgertrudebellgrove
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Overview
Our team has been immersed in āwhole system changeā for the past few years
in Ontario, Canada; California; Australia and New Zealand; and elsewhere. Our main
mode of learning is to go from practice to theory, and then back and forth to obtain
more specific insights about how to lead and participate in transformative change in
schools and school systems.
In this workshop we take the best of these insights from our most recent
publications: Stratosphere, The Professional Capital of Teachers, The Principal,
Freedom to Change, and Coherence and integrate the ideas into a single set of
learnings.
The specific objectives for participants are:
1. To learn to take initiative on what we call 'Freedom to Changeā.
2. To Understand and be able to use the āCoherence Frameworkā.
3. To analyze your current situation and to identify action strategies fro making
improvements.
4. Overall to gain insights into āleadership in a digital ageā.
We have organized this session around six modules:
Module I Freedom From Change 1-4
Module II Focusing Direction 5-10
Module III Cultivating Collaborative Cultures 11-14
Module IV Deepening Learning 15-22
Module V Securing Accountability 23-30
Module VI Freedom To Change 31-32
References 33
Please feel free to reproduce and use the
material in this booklet with your staff and others.
2015
Freedom From Change
1
Ā
Ā
Shifting to
the Right Drivers
Right Wrong
Ā§ļ§ Capacity building
Ā§ļ§ Collaborative work
Ā§ļ§ Pedagogy
Ā§ļ§ Systemness
Ā§ļ§ Accountability
Ā§ļ§ Individual teacher and
leadership quality
Ā§ļ§ Technology
Ā§ļ§ Fragmented strategies
Freedom:
If you could make one
change in your school or
system what would it be?
What obstacles stand in
your way?
What would you change? What are the obstacles?
Trio Talk:
Ā§ļ§ Meet up with two colleagues.
Ā§ļ§ Share your choice and rationale.
Ā§ļ§ What were the similarities and differences in the choices?
Module 1
Ā
2
The Concepts of Freedom Ā§ļ§ Freedom to is getting rid of the constraints.
Ā§ļ§ Freedom from is figuring
out what to do when you
become more liberated.
Seeking Coherence Ā§ļ§ Within your table read the seven quotes from Coherence and circle
the one you like the best.
Ā§ļ§ Go around the table and see who selected which quotes.
Ā§ļ§ As a group discuss what ācoherenceā means.
Coherence: The Right Drivers in Action for Schools, Districts, and Systems
Fullan, M., & Quinn, J. ( 2015). Corwin & Ontario Principalsā Council.
Ā
# Quote
1. There is only one way to achieve greater coherence, and that is through purposeful action and interaction,
working on capacity, clarity, precision of practice, transparency, monitoring of progress, and continuous
correction. All of this requires the right mixture of āpressure and supportā: the press for progress within
supportive and focused cultures. p. 2
2. Coher ...
Sustainable development, also known as global corporate citizenship and eco-efficiency, is the ultimate leadership challenge in the world today (World Economic Forum, 2006; Engel, 2008). There is nothing more pressing or more urgent. Our world is in trouble with environmental crisis, social crisis, energy crisis, and economic crisis. Therefore, we need leaders at every level of our societies and organizations to answer the ultimate call to action: to save the planet, its people, and their profits. This is the calling of the leader in sustainable development. After all, business cannot survive in a world and society that fails (dāHumiĆØres, 2005, pp. XI-XVI).
In this article, I endeavors to develop an emerging paradigm of leadership for our organizations known as "leaderful practice." Leaderful practice constitutes a direct challenge to the conventional view of leadership as "being out in front." It is submitted that in the 21st Century organization, everyone will need to share the experience of serving as a leader, not sequentially, but concurrently and collectively. In other words, leaders co-exist at the same time and all together. In addition, each member of an organization will be encouraged to make a unique contribution to its growth, both independently and interdependently with others. In this sense, organizational members will aspire to become fervently collaborative, which in turn is derived from their compassion toward other human beings. Their well-developed sense of self permits them to develop a deep consideration of others. Thus, the article makes the case that the only possible way to lead ourselves out of trouble in management is to become mutual and to share leadership.
You have asked people to rate a product on a 1 to 10 scale. You ha.docxjeffevans62972
Ā
You have asked people to rate a product on a 1 to 10 scale. You have divided your results into two samples: people from urban areas, and people from rural areas. You wish to show that there is a difference between the two groups in how they rate the product. You have no prior belief about which will be more than the other, however. The appropriate statistical test in Excel produces the results shown below. Answer these questions:
(a) State the null hypothesis and the alternative hypothesis. Be sure it is clear which you are saying is the null and which is the alternative.
(b) Which statistical test is appropriate? [Your choices are one mean, one proportion, two means for related samples, two means for independent samples, or two proportions]
(c) Can you conclude that there is a difference between the two groups? Explain why or why not.
Introduction
Global leaders are a rising class of leaders that are capable of working in universal and global connections. Introductory exploration demonstrates that global leaders are a remarkable breed with identifiable attributes (Mendenhall, 2013). They have a particular interest in the world and enthusiasm for individuals is not the same as themselves. This hobby motivates visionary activities and associations that encompass national limits. Besides, genuine global leadership perceives the effect of their activities on surrounding groups and the entire society. They comprehend that individual success is subordinate upon the thriving of others and that they assume a part in changing their organizations, as well as the social orders in which they work. Osland, Oddou, Bird, & Osland, (2013) Shows worldwide pioneers conceived, as well as can make. Global leadership gets to be who they are by developing specific methods for taking a gander at the world, contemplating issues and opportunities and acting with respectability in a quest for arrangements. Research demonstrates that global pioneers offer three typical qualities: they have a collective mentality that permits them to unite cross-culture over limits, they are international business people headed to make new solutions and seize opportunities, and they are universal nationals enlivened to add to the groups they touch. Initiative in a various and multicultural environment: creating mindfulness, learning, and abilities (Caligiuri, & Tarique, 2012).
Over the previous decade, global and residential associations have perceived the essential requirement for their leaders to wind up skillful in culturally diverse connections. The move to a worldwide economy and the expanding expansion of the workforce in the United States bolster the progressing requirement for exploration and preparing here. Capable multicultural leaders are vital to an association's accomplishment in the global business sector. Mendenhall, (2013) gave a content understudies in administration or business and can likewise be valuable to differ qualities and improve the diplomatic skill of a.
Leaders and Innovative Leadership style Managing Change in a Globally Changin...TANKO AHMED fwc
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The world runs on the fast-line driven by technological advancement and systems progression, fueled by innovative leadership. Change management becomes daunting task even for the strong, smart and savvy. This paper discusses the concepts and practice of innovative leadership style in a rapidly ever-changing global environment. The nudge theory is positioned as framework for discourse. Key concepts are defined, correlated and explained on challenges, prospects and the way forward. An exercise is designed for application of lessons learnt to real world situation in Nigeria.
Imagination and Innovation: Using Appreciative Inquiry to Facilitate Positive...Daniel Byerley
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As contemporary organizations face challenges in the implementation of change efforts, new methods in evaluation and training and development help aid the process. Appreciative Inquiry is an affirmative research approach that focuses on the positive aspects of an organization and what makes it work rather than what problems it may have. Consortium X is composed of four individual organizations working collectively to facilitate positive organizational change. An Appreciative Inquiry evaluation was conducted with the organizations of Consortium X. The responses from the participants who completed the Appreciative Inquiry survey were analyzed and seven themes emerged: (1) interpersonal conflict; (2) managing change; (3) teamwork; (4) listening skills; (5) guest service; (6) leadership; and (7) feedback. A manual was designed to develop upon these seven themes with seven individual lesson units. These lesson units contain lessons, activities, worksheets, and evaluations pertinent to the theme. The manual was reviewed by three professionals, the Dean of Instruction from a California college, the CEO of a television production company in Los Angeles, and the CEO and Principal Consultant at a Los Angeles consulting firm. The evaluations supported the use of the manual as the product of the Appreciative Inquiry evaluation and as a tool to aid in facilitating positive organization change at Consortium X.
Responsible Leadership Pathways to the FutureNicola M. Pl.docxronak56
Ā
Responsible Leadership: Pathways to the Future
Nicola M. Pless ā¢ Thomas Maak
Published online: 29 November 2011
ļæ½ Springer Science+Business Media B.V. 2011
Abstract This article maps current thinking in the
emerging field of responsible leadership. Various envi-
ronmental and social forces have triggered interest in both
research and practices of responsible leadership. This
article outlines the main features of the relevant research,
specifies a definition of the concept, and compares this
emergent understanding of responsible leadership with
related leadership theories. Finally, an overview of differ-
ent articles in this special issue sketches some pathways for
ongoing research.
Keywords Responsible leadership ļæ½ Leadership theories
and responsibility ļæ½ Research perspectives
Why Responsible Leadership?
The answer to this question is multifold. In the introduc-
tion to their article on an āāalternative perspective of
responsible leadership,āā Waldman and Galvin (2008)
suggest a response related to the deficiencies of existing
theory and its influence on leadership practice. Specifically,
they propose that responsibility is missing from estab-
lished leadership descriptors, such as transformational,
charismatic, authentic, participative, servant, shared, or
even spiritual and ethical leadership, āāand that it is actually
this element that is at the heart of what effective leadership
is all about. In a nutshell, to not be responsible is not to be
effective as a leaderāā (Waldman and Galvin 2008, p. 327).
Accordingly, we witness a growing discussion about the
appropriateness of current leadership theories to address
pertinent leadership challenges. This discussion often cites
the role and responsibilities of business leaders in society,
frequently in light of social and environmental crises such
as the Exxon Valdez spill in Alaska, the Bhopal disaster for
Union Carbide, Shellās Brent Spar and Nigerian failures,
and Nikeās sweatshops, to name but a few. These incidents
triggered ongoing debate about corporate-level responsi-
bility; more recent discussions of responsible leadership
have been inflamed by business scandals and individual
leadership failures at the start of the millenniumāmost
prominently the demise of Enron and Arthur Andersen.
Following the fall from grace of the āāsmartest guys in the
roomāā (ā¦), new laws and regulation arose, such as the
Sarbanes-Oxley Act, followed by a critical academic
debate about the impact of greed and reckless self-interest
in managerial decision-making. The discussion recognized
āābad management theories [were] destroying good man-
agement practiceāā (Ghoshal 2005) and cited the need for
āāmanagers, not MBAsāā (Mintzberg 2004), that is, profes-
sionals with higher aims and not just āāhired handsāā
(Khurana 2007). Moreover, a call went out for āāRespon-
sible Global Leadershipāā from the European Foundation of
Management Development, leading to the emerg ...
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
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Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
Ā
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
nameļ¼Solution manual for Modern Database Management 12th Global Edition by Hoffer
Editionļ¼12th Global Edition
authorļ¼by Hoffer
ISBNļ¼ISBN 10: 0133544613 / ISBN 13: 9780133544619
typeļ¼solution manual
formatļ¼word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
Ā
This person is none other thanĀ Oprah Winfrey,Ā a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...
Ā
Wicked Problems
1. The Innovation Journal: The Public Sector Innovation Journal, Volume 14(1), 2009, article 1.
1
Introduction: Leadershipfor Wicked Problems
Richard H. Beinecke, DPA, ACSW
Department of Public Administration, Suffolk University, Boston, MA 01742
Abstract
Leadership is the topic of the papers in this issue of The Innovation Journal. The
problems that we face are āwicked;ā they are complex and defy simple formulations and easy
solutions. We need dynamic leadership and both transactional and transformative leadership
from our managers and leaders at all levels of organizations. Successful implementation is as
critical as effective policy and program development. Five core leadership competency areas are
described in The Leadership and Management Skill Set: personal skills and knowledge,
interpersonal (people) skills, transactional (execution, management) skills, transformational
skills, and policy and program knowledge. Public leadership and competent leaders will be keys
to success in the millennium.
Key Words: Public Leadership and Management, Wicked Problems, Transactional and
Transformative, Implementation, Competencies
2. The Innovation Journal: The Public Sector Innovation Journal, Volume 14(1), 2009, article 1.
2
Introduction: Leadership for Wicked Problems
This issue of the Innovations Journal is devoted to leadership, a topic that Burns (1978,
2) called āone of the most observed and least understood phenomena on earth.āIt is anissue that
is of interest in every country (the articles in this issue come from Canada, New Zealand, the
Netherlands, the United Kingdom, and the United States) and in every public and private field
(the articles include discussions of mental health, river and climate change management, and
government reform) and at every level of public service from the line staff and managers in the
Pitts-Brown and Peters and Onyett articles to the community at all levels in Lurieās health
systems and Scholtenās exercise to the Canadian government policy makers in LeMayās
examples.
Wicked Problems
It is appropriate that this issue of the Innovations Journal follows one devoted to
complexity science, theory, and systems. As Goldstein (2008, 2) points out in his lead article to
that issue, we are in a century of complexity, with unprecedented interconnectivity, scale,
novelty, unforeseen new structures with unexpected new properties, and radical innovation and
transformation. These problems and issues are āwicked.ā There is no definite formulation of the
problem. Each problem is essentially unique, often has not been faced before, and is entwined
with other problems. The search for solutions never stops. Solutions are not good or bad or
limited, but are judgment calls and are often difficult to measure.
Wicked problems often crop up when organizations have to face constant change or
unprecedented challenges. They occur in a social context; the greater the disagreement
among stakeholders, the more wicked the problem. In fact, it is the social complexity of
wicked problems as much as their technical difficulties that make them tough to manage
(Camillus, 2008, 100).
Heifitz (1994) calls these situations when there is no obvious definition of a problem or a
solution Type III situations or adaptive problems. He contrasts these with Type I problems,
technical problems, where the problem is definable and can be solved with technical knowledge
and abilities and Type II problems when the problem is clear but the solution is not. More and
more, leaders face Type II and III situations that require new leadership skills and competencies,
a dynamic process that emphasizes the need for quality, flexibility, adaptability, speed, and
experimentation. They ābring to mind the idea of an energetic dance that binds the leader and
followers, in which each side is fully present, active, and able to shape the other. In that sense,
the teaching of leadership can āin fact, must- be a life-giving activity (Warren Bennis in Parks,
2005, xi). Type II and III situations are complex, multi-framed, cross-boundary, and hard to
solve.
The examples in this issue demonstrate that these challenging situations are especially
common in the public sector, are at all levels from individual interactions to high level policy
making, and are present in all countries.
3. The Innovation Journal: The Public Sector Innovation Journal, Volume 14(1), 2009, article 1.
3
Dynamic Leadership
To address these complex issues, the many articles and books on leadership emphasize
that the leader must manage dynamic processes that require flexibility, adaptability, speed, and
experimentation. We work in complex systems that operate as a series of networks with multiple
stakeholder interests. Bringing out shared values, empowering stakeholders, and effectively
communicating information sharing are critical needs (Kanji and Moura E Sa, 2001). They often
require collaborative leadership, a set of theories that has emerged in the 2000s and that demands
styles that are facilitative and empowering, catalytic and connective (Sullivan and Williams,
2007). Leaders in these situations need to inspire commitment and action, lead as a peer problem
solver, build broad based involvement, and sustain hope and participation. They āconvene,
energize, facilitate, and sustain this processā (Chrislip and Larson, 1994, 146).
Rowitz (2001, 23-24) singles out ten leadership abilities and practices as especially
important for leadership in the 21st
century. Leaders
ā¢ Must be knowledge synthesizers
ā¢ Need to be creative
ā¢ Need to be able to create a vision and get others to share the vision and demonstrate a
commitment to the vision and the mission it represents
ā¢ Need to foster and facilitate collaboration
ā¢ Need to possess entrepreneurial ability
ā¢ Are systems thinkers
ā¢ Must set priorities
ā¢ Need to form coalitions and build teams
ā¢ Must put innovative ideas into practice, must become masters of the latest management
techniques, and
ā¢ Acts as a colleague, a friend, and a humanitarian to everyone in the organization.
Leaders need to be āconceptualizers, providers of reasoning and context, facilitators, and
profound questionersā (Feyerherm, 1994, 268) who
ā¢ surface or illuminate assumptions or beliefs
ā¢ create new alternatives and frameworks and social consensus, coupled with supporting,
bridging, and facilitating, and
ā¢ initiate collective action to form structures and develop and present proposals (Williams,
2008, 20).
Being a facilitator is a critical leadership role. The core beliefs of facilitative or engaging
(as compared to traditional directive) leaders are:
ā¢ People are intelligent and capable, and they want to do the right thing.
ā¢ Everyoneās opinion has value, regardless of an individualās rank or position.
ā¢ Groups can make better decisions than individuals acting alone.
ā¢ People are more committed to the ideas and plans that they create.
4. The Innovation Journal: The Public Sector Innovation Journal, Volume 14(1), 2009, article 1.
4
ā¢ People will take responsibility and assume accountability for their actions and can
become partners in the enterprise.
ā¢ The role of the leader is to evoke the best possible performance from each member of the
team (Bens, 2006, 8-9).
The guiding principles of each action are (1) empowerment, (2) collaboration, (3)
creativity, (4) transparency, (5) systems thinking, (6) feedback, and (7) ongoing learning and
development (Bens, 2006, 41-42).
The defining feature of facilitative leaders is that they offer process and structure rather
than directions and answers. In every situation, they know how to design discussions that
enable group members to find their own answers (Bens, 2006, 93).
This process is āadaptive work,ā āthe learning required to address conflicts in the values
people hold, or to diminish the gap between the values people stand for and the reality they
faceā¦.The exposure and orchestration of conflict ā internal contradictions ā within individuals
and constituencies provide the leverage for mobilizing people to learn new waysā (Heifitz, 1995,
22). As an amateur concert pianist himself, for Heifitz the leader is the conductor of the very
diverse orchestra. As its members each find their own answers in relationship to the others in the
group, they come together as an effective team.
Critical to this is constant movement between action and reflection, theory and practice
(Shonās The Reflective Practitioner, 1984), moving between being an active participant on the
complex dance floor and pulling back to looking down from the balcony where you can see and
reflect on the larger pattern of interactions (Heifitz, 1995), being amongst the trees and looking
down on the forest.
Kotter (1996; Kotter and Rathgeber, 2006) defines āthe eight step process of successful
change.ā
1. Set the Stage: Create a Sense of Urgency.
2. Pull Together the Guiding Team.
3. Decide What to Do: Develop the Change Vision and Strategy.
4. Make It Happen: Communicate for Understanding and Buy In.
5. Empower Others to Act.
6. Produce Short-Term Wins.
7. Make It Stick: Create a New Culture.
Luke (1998, 37) calls this mix of leadership styles ācatalytic leadership.ā The tasks of the
leader are:
1. Focus attention by elevating the issue to the public and policy agenda.
2. Engage people in the effort by convening the diverse set of people, agencies, and
interests needed to address the issue.
3. Stimulate multiple strategies and options for action.
5. The Innovation Journal: The Public Sector Innovation Journal, Volume 14(1), 2009, article 1.
5
4. Sustain action and maintain the momentum by managing the interconnections
through appropriate institutionalization and rapid information sharing and
feedback.
It is non-hierarchical and inter-organizational, collaborative with concerted action,
convenes stakeholders and facilitates agreements for collective action, is facilitative and asks the
right questions, and, while having a stake in getting to agreed upon outcomes, encourages
divergent ways to reach them ((Sullivan and Williams, 2007; ācollaborative leadershipā styles,
based on Luke).
Gardner (1990, 1) defines leadership as āthe process of persuasion or example by which
an individual (or leadership team) induces a group to pursue objectives held by the leader or
shared by the leader and his or her followers.ā He describes the tasks of leaders as:
ā¢ Envisioning Goals: goal setting and motivating. āLeaders point us in the right
direction and tell us to get moving.ā
ā¢ Affirming Values
ā¢ Regeneration of Values
ā¢ Motivating
ā¢ Managing
planning and priority setting
organizing and institution building
keeping the system functioning
agenda setting and decision making
exercising political judgment
ā¢ Achieving Workable Unity
ā¢ Building Trust
ā¢ Explaining
ā¢ Serving as Symbol
ā¢ Representing the Group, and
ā¢ Renewing.
Van Wart (2005) considers leadership to be a complex process, āThe Leadership Action
Cycle,ā involving the acts of
1. Assessing oneās organizationaland environmental demands, and oneās leadership
constraints and priorities;
2. Developing the numerous necessary leadership characteristics, traits and skills (such as
integrity, self-confidence, a drive for excellence, and skill in communications and
influencing people);
3. Refining and modifying oneās style for different situations;
4. Achieving predetermined goals by acting in the three major areas of task-oriented,
people-oriented, and organizational-oriented behaviors; and
5. Continually self-evaluating oneās performance and developing oneās potential.
6. The Innovation Journal: The Public Sector Innovation Journal, Volume 14(1), 2009, article 1.
6
In this issue, Scholten argues that public sector innovation is often driven by informal
groups of key actors. The process is one of ādaring decision makingā in which controversy,
innovation, and large impact create risk and the plan needs to appeal to personal involvement,
and be visionary, knowledge driven, and systemic. It includes advocacy and brokerage,
managing complexity, strategies for influencing and negotiating, a creative search for
possibilities, and persistence. The leader is a policy entrepreneur and a boundary spanner.
Senge (2006) argues that leaders in ālearning organizations,ā those that are open to
change, need to be designers, teachers or coaches, and stewards of the organization. This requires
skills including ability to share a vision, challenge prevailing mental models, and foster more
systematic patterns of thinking (Kanji and Moura E Sa, 2001).
Rosabeth Moss Kanter (1983, 65) called innovative leaders āChange Masters: Those
people and organizations adept at the art of anticipating the need for, and of leading productive
change.ā (Preface). They are āadept at reorienting their own and otherās activities in untried
directions to bring about higher levels of achievement. They will be able to acquire and use
power to produce innovation.ā They encourage open communication, ensure a set of supportive
peers and networks, organize teams, set up a culture for enterprise and innovation, and energize
the grassroots, involving and empowering employees in innovation and change. They educate
(build a broad base of support through coalition building), gather data and communicate it
effectively and broadly, create structures for problem solving and mobilizing action, and
institutionalize participation.
Transactional and Transformative Leadership
Burns (1978, 4) and many others distinguish between transactional and transformational
leadership. āThe relations of most leaders and followers are transactional ā leaders approach
followers with an eye to exchanging one thing for another.ā They accept and work within the
system as it is. Someone who is a strong transactional leader stresses efficiency, planning and
goal setting, competency, structure, and maintaining the organization.
The transforming leader, by contrast, emphasizes personal relationships and
development, teamwork, communication, autonomy and creativity, an empowering culture,
honesty/integrity, humility and generosity, and continuous learning. He or she has current and
future situational awareness, a vision of the future, and believes in proactive change,
adaptability, and entrepreneurship. He or she is responsive to others needs and interests and
responsible and accountable to stakeholders. (Alban-Metcalfe and Alimo-Metcalfe, 2000; Bass,
1993; Burns, 1978; Heifitz, 1994; Mazade, 2005; Murphy, 2005). Transformational leadership is
what Gardner (1965) calls ārenewingā:
ā¢ To renew and reinterpret values that have been encrusted with hypocrisy, corroded by
cynicism or simply abandoned; and to generate new values when needed.
ā¢ To liberate energies that have been imprisoned by outmoded procedures and habits of
thought.
ā¢ To reenergize forgotten goals or to generate new goals appropriate to new circumstances.
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ā¢ To achieve, through science or other modes of exploration, new understandings leading
to new solutions.
ā¢ To foster the release of human possibilities, through education and lifelong growth.
The distinction between transactional and transforming leadership is similar to Bradford
and Cohenās metaphors of the leader as technician and the leader as conductor, one based on the
craftsman with his or her skills and the other on managing people effectively (Cohen and
Bradford, 1991).
Stordeur et al (2000) and Murphy (2005) assert that effective leadership requires a
balance between transactional and transformative leadership; both are needed depending upon
the situation. Transformational leadership is not a substitute for transactional leadership;
conversely it complements, develops, and enhances it.
Fairholm in this issue compares strategic planning (the āhow approachā which is more
transactional) with strategic thinking which is more transformative (the āwhy-what-howā
approach) and demonstrates how both are needed. Technical expertise is the lifeblood of a well
managed organization, while the leader as an organizational philosopher is the lifeblood of a well
led organization.
Leadership and Management
Some authors distinguish between leadership and management (see Kanji and Moura E
Sa, 2001 for an excellent review of this debate). For Gardner (1990), leaders are different from
managers in that they think longer term, grasp relationships to larger realities and organizations,
reach and influence constituents beyond boundaries, emphasize intangibles of vision, values,
motivations, and non-rational and unconscious elements, have political skill to deal with multiple
constituencies, and think in terms of renewal.
Others feel that these are not separate functions or roles but are dimensions that all
leaders share and utilize differently depending upon their position or task. āWhat Is Leadership ā
(www.ldc.govt.nz/?/resources/whatisleadership) argues that leadership is typically considered to
be inspirational (transformative) while management is transactional. They believe that a good
manager needs to be a good leader. Management is a role which underpins an organizationās
ability to perform, while leadership is a behavior that breathes life into organizational
performance. Together they communicate vision, shape an organizationās culture, build a high
performing workforce, promote diversity, apply sound management practices and business
operations, create networks of external relationships, and apply functional and technical
knowledge.
The skills needed at different positions or levels in an organization may vary. Those who
are higher up in the organization will use transformative skills more frequently, while those who
are lower will need transactional skills more often (Beinecke, 2007). Transformative skills are
needed to resolve a strategic problem; transactional skills are needed to implement it. Each level
must understand the overriding issues of the other (LeMay in this issue).
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resources, time, fragmentation, and uneven or changing leadership. Different strategies will be
appropriate for early adopters of change (enthusiasts), late adopters, and those who are non-
adopters.
Engaging Others
A critical task described in each of the articles in this issue and the literature is engaging
others, being āboundary spannersā (Williams, 2008, 5-6). Lurie emphasizes that collaboration is
critical as stakeholders from therapists to large health systems integrate and must work more
closely together. The leader needs to convince others rather than control them and encourages
identity with the collective need. LeMayās core point is that leadership involves both an
individual dimension of personal leadership as well as a networking or interpersonal dimension
of bringing together individuals and organizations.
Gardner (1990, 1) defines leadership as āthe process of persuasion or example by which
an individual (or leadership team) induces a group to pursue objectives held by the leader or
shared by the leader and his or her followers.ā Conger (1992, 18) writes that leaders are
āindividuals who establish direction for a working group of individuals, who gain commitment
from these group members to this direction, and who then motivate these members to achieve the
directionās outcomes.ā Fixson et al (2005) demonstrate that real influence occurs when there is
active communication between a source and his or her destinations; thus, the relationships among
participants are critical..
George (October 30, 2006) writes that the only valid test of a leader is his or her ability to
bring people together to achieve sustainable results over time. āThey not only inspire those
around them, they bring people together around a shared purpose and a common set of values
and motivate them to create value for everyone involved.ā
Leadership Competencies
What competencies does a leader need to have to be effective? The leadership literature
contains many descriptions of these (see the Beinecke report on leadership at www.iimhl.com,
Beinecke, 2009, for an updated review). To cite just two, Rowitz (2001, 23-24) singles out ten
leadership abilities and practices as especially important for leadership in the 21st
century.
Leaders
ā¢ Must be knowledge synthesizers
ā¢ Need to be creative
ā¢ Need to be able to create a vision and get others to share the vision and demonstrate a
commitment to the vision and the mission it represents
ā¢ Need to foster and facilitate collaboration
ā¢ Need to possess entrepreneurial ability
ā¢ Are systems thinkers
ā¢ Must set priorities
ā¢ Need to form coalitions and build teams
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ā¢ Must put innovative ideas into practice, must become masters of the latest management
techniques, and
ā¢ Acts as a colleague, a friend, and a humanitarian to everyone in the organization.
Crosby and Bryson (2005) emphasize an integrated approach to policy change through
the use of eight main leadership capabilities:
ā¢ Leadership in context: understanding the social, political, economic, and technological
āgivensā
ā¢ Personal leadership: understanding self and others
ā¢ Team Leadership: building productive work groups
ā¢ Organizational leadership: nurturing humane and effective organizations
ā¢ Visionary leadership: creating and communicating shared meaning in forums
ā¢ Political leadership: making and implementing decisions in legislative, executive, and
administrative arenas
ā¢ Ethical leadership: adjudicating disputes and sanctioning conduct in courts
ā¢ Policy entrepreneurship: coordinating leadership tasks over the course of policy change
cycles.
Key competencies to do this are
ā¢ Inter-personal skills
ā¢ Appreciation of strategic interdependencies and systems
ā¢ Ability to perform as a translator by understanding the diverse meanings and aspirations
of disparate constituencies
ā¢ Creative ability with a propensity for innovation and experimentation
ā¢ An ability to construct a learning environmentā¦and to promote reflection,
conceptualization, and thinking
ā¢ A commitment to disbursed forms of leadership through empowerment strategies and
decision making processes (Sullivan and Williams, 2007; Williams, 2008).
One needs to be careful as competencies are defined not to assume that a given set of
strategies or competencies can be implemented for every situation. Thus, there are many kinds of
leaders in many different settings and use of the competencies needs to vary depending upon the
situation. Effective leadership is a combination of a particular context and the attributes needed
to lead in that context (Gardner, 1990, 39). A great leader draws differently upon the arrows in
his or her quiver of knowledge depending upon the situation and is able to be flexible and
creative in their use.
In an ideal world, a competent leader sho uld be strong in all of these competencies.
Given the reality of who we are, that is usually not possible. We all have our strengths and areas
of weaknesses.
One solution is for a leader to support and surround him or her self with team members
with complementary skills. Another is to strengthen oneās capabilities through continuing
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learning, training, and introspection; thus the need for continuing education programs and
graduate programs such as the public administration program at Suffolk University that are
primarily targeted to mid-career middle managers and executives.
Leadership Training
The final two articles of this issue are descriptions of two leadership training programs in
New Zealand (Pitts-Brown) and the United Kingdom(Onyett). Leadership is both innate and
learned. Leadership can be developed in a person, just as business, public administration, and
other fields can be taught in our schools. Leaders also change over the course of their active
career. Thus, ongoing training is critical to their development.
Many dismiss the subject (development of leaders) with the confident assertion that
āleaders are born not made.ā Nonsense. Most of what leaders have that enables them to
lead is learned. Leadership is not a mysterious activity. It is possible to describe the tasks
that leaders perform (Gardner, 1990, xix).
Leadership can be developed...leaders can improve their own effectiveness across a wide
range of situations, from those requiring change and innovation to those with diverse
populations and different cultures to those in crisis (Conger and Riggio, 2007).
In April 2007, the International Initiative for Mental Health Leadership (IIMHL)
published a lengthy study of mine on mental health, health, public administration, and business
leadership training programs and competencies in seven countries (Beinecke and Spencer, 2007).
My extensive update will be on their web site, www.iimhl.com, by the end of February 2009
(Beinecke, 2009) and covers numerous programs in Australia, Canada, New Zealand, Scotland,
United Kingdom, United States, and Wales.
IIMHL is a āvirtualā agency that works to improve mental health services by supporting
innovative leadership processes. IIMHL provides an international infrastructure to identify and
exchange information about effective leadership, management and operational practices in the
delivery of mental health services. It encourages the development of organisational and
management best practices within mental health servicesthrough collaborative and innovative
arrangements among mental health leaders. As of December 2008, organizations participating in
IIMHL are:
ā¢ The National Institute for Mental Health in England (NIMHE)
ā¢ The Substance Abuse and Mental Health Service Administration (SAMHSA) of the US
ā¢ Mental Health Corporations of America (MHCA) of the US
ā¢ The Mental Health Directorate of the Ministry of Health New Zealand (MOHNZ)
ā¢ The Scottish Executive (SE)
ā¢ Department of Health and Children (DoHC) in Ireland
ā¢ Department of Health and Aging (DoHA), Australia
ā¢ Health Canada (HC) and the Mental Health Commission (MHCC), Canada.
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Membership is currently around 1750 and is free to mental health and other leaders through
the IIMHL web site. Beginning in 2003, over 1400 mental health professionals have attended
IIMHL Leadership Exchanges in England, the United States, New Zealand, Scotland, Canada
and Australia.
This research is an extensive and ongoing literature review on mental health leadership and
leadership more generally. I contact a growing list of persons and organizations in the
participating countries to identify mental health, substance use, health, public administration, and
business leadership training programs and reports and other related publications. Where enough
information is present, I analyzed the content of the programs to determine what leadership
competencies are being taught in academia and in continuing education programs. From this
review, we created the āLeadership and Management Skill Setā (Figure 1).
The most common competencies that appeared in our reviewed programs were:
ā¢ Personal Skills and Knowledge: Emotional intelligence, leaderās values and beliefs,
ethics, adaptability, reflective thinking;
ā¢ Interpersonal Skills: Communicating, teamwork, coaching, negotiating and conflict
resolution;
ā¢ Transactional Skills: Quality management and accountability, human resource
management, finance and budgeting, organizational theory and design, information
systems and technology;
ā¢ Transformational Skills: Visioning, managing complex change, goal setting;
ā¢ Policy and Program Knowledge: Government and political knowledge, funding and
legislation, recovery and other health issues, knowledge of diverse stakeholders.
The two examples in this issue are representative of the many training programs being
offered around the world. One of our questions was whether leadership competencies for mental
health were different from those in health or public administration and whether these
competencies differed depending upon the country in which they were used. In our first four
areas, we found that they were not. Core leadership competencies are universal. The four areas
are taught in both programs, and are present in each of the articles from the five countries in this
issue. Both training programs teach individualas well as relationship skills and facilitate
personal development as well as building teams and networks.. Both emphasize the need to make
whole systems interventions (Onyett), challenge obvious solutions, and continue to learn and
adapt to ever changing circumstances (transformative leadership) while successfully
implementing programs (transactional skills).
On the other hand, the knowledge needed of policies and programs are different for
mental health than for health or other fields and vary depending upon the country or locality
where they are applied.
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Personal Skills &
Knowledge
Interpersonal
(People)
Skills
Transactional
(Execution,
Management)
Skills
Transformational
Skills
Policy &
Program
Knowledge
PRIORITY
LEADERSHIP
COMPETENCIES
Figure 1: The Leadership and Management Skill Set
The Future
We are in the early years of a millennium that promises many challenges and many
opportunities. Glo bally, issues of mental health and health, poverty, population, war and foreign
policy, global warming and the environment, among many others, will force us to work together
for creative innovation and change.
The defining challenge of the twenty-first century will be to face the reality that humanity
shares a common fate on a crowded planet. That common fate will require new forms of
global cooperation, a fundamental point of blinding simplicity that many world leaders
have yet to understand and embraceā¦Our challenge is not so much to invent global
cooperation as it is to rejuvenate, modernize, and extend itā (Sachs, 2008, 3, 5; italics by
Sachs).
Public leadership and competent leaders will be keys to success.
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About the Editor
Richard H. Beinecke DPA, ACSW is Associate Professor, Suffolk University Departments of
Public Management and Healthcare, teaching courses on US health policy, global health,
poverty, environmental policy, and leadership. For over ten years, he was the principle evaluator
of the Massachusetts Behavioral Health Program, published over a dozen articles and gave
numerous presentations on these studies. He was the co-principal evaluator of the Ryan White
Title I HIV/AIDS programs in the Boston EMA. His current research is on implementation of
evidence-based practices, comparative mental health and health systems, and global leadership
competencies and workforce concerns. He continues to be active in local, state, and national
political campaigns, serves on the Concord Democratic Town Committee, and is a founder of the
Concord Civic Engagement Group. He has served in clinical and management positions in
several community mental health centers and at Harvard Community Health Plan. Dr. Beinecke
received his MA in Social Service Administration from the University of Chicago in 1973 and
his DPA from George Washington University in 1983. He cnbe contacted at 617-573-8062 or
rickhbeinecke@comcast.net.
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