Why Managing Mobility Matters

SybaSe | I DG Playbook

Why Managing
Mobility Matters
Device Management & Security Issues
That Keep You Up at Night

Conventional Wisdom: IT Must
Manage and Secure Mobility

The Five Must-Dos
of Mobile Management

The Mobile World Is Not the
Wired World, and Vice Versa

Tasty baking Company
Case Study

Forrester Consulting Study

What’s Next

4 n ext page
Custom Solutions Group

Conventional Wisdom: It Must
Manage and Secure Mobility
A ‘plAtform ApproAch’ yields control And Agility for
hArried mAnAgers

Shifting mobile landscape screams, ‘Manage me!’ many it groups are now being asked to provide broad access
Conventional Wisdom: not too long ago, business support of mobile workers centered to networks, databases and critical enterprise applications on
IT Must Manage and Secure iphones, BlackBerrys and a myriad devices powered by Windows
on managing the use of a limited number of Windows-based
Mobility
laptops and BlackBerry smartphones. today mobile phones are mobile, as well as many cell phones and smartphones from
ubiquitous for almost all employees, and it departments are manufacturers such as motorola, nokia and samsung running
The Five Must-Dos of Mobile
Management being asked to manage, support and figure out how to protect on google’s Android and the symbian os.
data from theft and security breaches.
The Mobile World Is Not the ‘Secure me, too!’
Wired World, and Vice Versa comscore recently reported that smartphone use in the U.s. security is top of mind for anyone considering mobile
increased to 33.7 million in August 2009, up from 20.7 million management. in a report issued in march 2009, market research
Tasty baking Company only a year earlier. touch screen phones increased to 23.8 million firm idc observed, “in the rush to capitalize on the opportunity
Case Study for the same period, up 159 percent from the year-earlier figure,
9.2 million. Smartphone and touch screen phone
Forrester Consulting Study usage has increased over the past year.
Just from July through september of 2009, there was a (numbers in millions)
What’s Next relentless parade of new smartphone announcements,
including the BlackBerry curve 8520, htc tattoo, lg gW880,
20.7 august 2008
Smartphone
motorola cliQ, nokia 5230 and n900, palm pixi and sony 33.7 august 2009
ericsson XperiA X2, to name a few.

it departments, many of which are budget-constrained to 9.2 august 2008
begin with, are expected to ensure the security of increasing touch screen
phones 23.8 august 2009
numbers and types of portable systems and figure out a way

324 to manage their use not only in the corporate environment but
also at home and on the go.
Source: Comscore, november 3, 2009

SybaSe, aN SaP CoMPaNy | I DG Playbook: Why ManagI ng Mob I lIty MatterS

for improved efficiency and profits, businesses have moved to risks such as unauthorized access to networks. data breaches,
Conventional Wisdom:
IT Must Manage and Secure leverage email and im applications on mobile devices; security, regardless of how they happen, are increasingly expensive, cost-
Mobility it seems, is an afterthought that is not integrated into certain ing businesses $202 per customer record on average, according
devices. consequently, even companies that are aware of the to an annual report from the ponemon institute. “more than
The Five Must-Dos of Mobile danger and looking to secure mobile devices may lack solutions 88% of all cases in this year’s study involved insider negligence,”
Management to address the issue.” the report says, “and 35% of all cases in this year’s study involved
lost or stolen laptops or other mobile data-bearing devices.”
The Mobile World Is Not the “Because of their form factor, mobile devices are an easy target,”
says matt carrier, an enterprise mobility consultant with
The Privacy Rights Clearinghouse has
sybase, which provides software and services for mobilizing
Case Study
information. “many companies extend corporate e-mail systems documented that more than 340 million
and documents to mobile devices, but there’s no telling what
kind of confidential corporate data is on those devices.” private records containing sensitive
personal information have been involved
security is just one element of mobility management. it
What’s Next
departments are being asked to provide users of mobile in security breaches in the U.S. since
devices with access to networks and enterprise applications
such as crm and erp, ensure that Vpns and antivirus software
January 2005—a number greater than
are utilized and prevent the loss or abuse of corporate data. the entire U.S. population.

Data breaches today’s smartphones feature as much Although the largest breaches involved hackers’ gaining access
storage as yesterday’s laptops, with to corporate databases, the organization has gathered informa-
$202 Cost to business
per customer record
gigabytes of internal memory and often tion about hundreds of stolen or lost laptops.
the ability to use tiny storage cards that
can hold gigabytes of data. plus, most
88% Breaches involving loss or disclosure of data stored on mobile devices could result
insider negligence new devices feature both Wifi and in some companies being in noncompliance with federal or
Bluetooth radios that can provide a state privacy or financial oversight laws and regulations. for
Breaches involving
35% lost or stolen
gateway to unauthorized access to
corporate networks and information.
example, sarbannes-oxley (soX) penalties can run as much
as $1 million a day for unauthorized disclosure of financial
mobile device
Source: ponemon Institute
information.
The perils of inaction
the power and storage of handheld devices and their ability employee devices can be infected with malware such as
to transfer digital information are tremendous liabilities if an viruses and worms, which can be introduced into the corpo-

334 organization isn’t able to manage their use and security:
devices can be lost or stolen, exposing a business to potential
rate network, resulting in steep costs to clean up the mess. in
a hallmark 2007 study, computer economics estimated that


the worldwide cost of malware infections in 2006 totaled for many companies, the introduction of the Apple iphone
$13.3 billion in damages, including labor costs to analyze, repair decimated efforts to limit the use of mobile devices. for
IT Must Manage and Secure
Mobility and cleanse infected systems; loss of user productivity; loss of many executives and information workers, it was a must-have
revenue due to loss or degraded performance of a system; and item even though enterprise security and manageability were
The Five Must-Dos of Mobile other costs incurred directly as the result of a malware attack. major it concerns at its initial introduction and remain so
Management despite the strides Apple has taken to make its device more
Pitfalls aplenty business-friendly.
The Mobile World Is Not the the entry of consumer devices into the enterprise is driving
Wired World, and Vice Versa “things quickly get out of control when the default action of
rapid change. many organizations have concluded that it is less
costly to support workers who buy their own authorized devices the iphone is to do a backup when connected to itunes,” says
from third parties, such as the major wireless vendors, than to carrier, who notes that microsoft exchange data is stored in
Case Study
try to mandate use of corporate-owned devices. others give in unencrypted databases on that device. “your corporate data
to demands from executives and business departments to could be backed up on your employee’s home pc—well beyond
accommodate readily available devices that provide access the reach of the it department.”
to new features that are impractical to create with in-house
What’s Next
resources. the result is a proliferation of device types that must Another complication is the need to coordinate a myriad of
be accommodated in a corporate infrastructure. services and software providers, which becomes more complex
as more devices are supported. rather than try to implement a
series of point products to manage different components, many
organizations today are opting for a “platform approach” in
which one vendor provides foundation software that enables
all devices and applications to interoperate.

a device-agnostic solution
A significant benefit of a platform approach is the ability to
provide a central management console. sybase’s industry-
leading mobility management solution ensures that mobile
data and devices on both corporate and personally owned
devices are up-to-date, reliable and secure. this gives technical
staff the ability to manage and secure all mobile device types
across the enterprise.

illustrating some of the capabilities for dealing with evolving
challenges of mobility, sybase tools simplify the complexity

344 of managing the entire mobile enterprise, including the


ability to restrict the use of the a device’s Web browser, limit
IT Must Manage and Secure access to specific Web sites such as youtube or hotmail,
Mobility allow or disallow specific applications and even disallow
screen captures and use of the camera. sybase’s mobility
The Five Must-Dos of Mobile management solution provides the best protection against
Management security threats and compliance issues. A multitenant option
enables service providers to offer hosted management
The Mobile World Is Not the capabilities to multiple companies or divisions.
Addressing the prime concern of security, administrators can
set up remote “time bombs” that automatically wipe out data
Case Study
on a device if it has been inactive for a certain period, which
may indicate that it’s been lost or stolen. Although microsoft
exchange provides a “mobile wipe” capability, it’s not reliable if
the device sim card is removed or the device is prevented from
What’s Next
connecting to the network.

Managing change made easy
one big mobile management headache is that users move
around the company or leave for other ventures but take their
devices with them. so sybase’s platform makes it possible to set
and change access rights according to a worker’s profile and can
integrate with Active directory to do so. meanwhile, companies
also come and go via mergers and acquisitions, and according to
carrier, it departments using sybase’s Afaria mobile enterprise
business intelligence software can quickly reconfigure devices
to comply with new mandates and companies can add servers
for scalability.

With businesses increasingly urged to better pursue opportuni-
ties and serve their customers, investing in a platform approach
to mobility enables you to not only support the devices that are
on the market today but also to adapt as the technology and

354
user needs evolve. ►


the Five Must-Dos of Mobile Management
corporAte dAtA integrity mAy Very Well liVe or die By yoUr ABility to ensUre thAt dozens,
hUndreds or perhAps thoUsAnds of moBile deVices Are mAnAged And Used the right WAy.

IDC says it expects the smartphone
IT Must Manage and Secure market to grow faster than the overall
Mobility
mobile market. That means you need to
Management look beyond the immediate demands of
a line-of-business application and
Wired World, and Vice Versa anticipate your future mobile plans.
2. Plan ahead!
Case Study
there’s nothing worse than building a great mobile
Follow these five steps, and be on your way to compre- application only to realize that you’ve forgotten to consider
Forrester Consulting Study hensive management of the mobile environment. how to manage it. you need to plan ahead to determine
security requirements as well as how to configure, deploy and
What’s Next 1. Plan to support a broad range of mobile devices. update data and devices. this up-front planning will ensure
efforts to keep the genie stuffed in the bottle are likely to be that your help desk is prepared for requests for assistance.
short-lived at best. market research firm idc recently reported
that worldwide shipments of smartphones reached 43.3 million 3. establish guidelines for all types of users.
units during the third quarter of 2009, a new record for a single today’s technology makes it easy for employees to take
quarter. Unlike the pc market, which is dominated by one oper- advantage of almost any mobile device for personal use:
ating system, there is a multitude of smartphone os choices, visiting consumer Web sites; checking personal e-mail; and
including Apple’s iphone, google’s Android, microsoft’s Win- storing music, games and other files. it is critical to educate
dows mobile, palm’s Webos, research in motion’s BlackBerry them on acceptable use and make sure that published poli-
and symbian. the many operating systems are providing con- cies reflect differences between different types of users—for
sumers and now enterprise users with a wider breadth of appli- example, access granted to a top executive is likely to be much

364 cation options and a distinctly more “friendly” user experience. broader than that of contractors.


Conventional Wisdom: 4. leverage tools that make it easy to control Setting new mobile phone shipping
IT Must Manage and Secure device settings and access. records with each quarter.
Mobility Unless your company is very small, it’s not feasible to handle 43.3
each device physically, so you need technology, processes and
The Five Must-Dos of Mobile procedures to provision devices, track hardware inventory and 41.5 41.9
Management software licensing conformance and set up blacklists and/or
whitelists to manage appropriate access to applications and
data. Adopt a system that enables you to centrally manage a

units in millions
broad range of device types from a single interface for added
Tasty baking Company simplicity.
Case Study
5. ensure that corporate data is encrypted and
secure.
data security is only as strong as its weakest link, and with the
likelihood that mobile devices will be lost or stolen, companies
What’s Next
need assurance that a missing device can’t be exploited.

Q3 Q2 Q3
strong data encryption is a must for data stored on a device 2008 2009 2009
and being transmitted over the air. devices and access need Source: Worldwide Converged Mobile Device (Smartphone) Market
Continues to Grow Despite Economic Malaise, Says IDC (Nov. 5, 2009).

374

ity
to be protected by strong passwords, and you need the ability Hear how Duke Univers
to lock or wipe lost or stolen devices. one big consideration to and others are using
Mobility
check: Will your security protections persist if a device is off- Sybase technology to
network or if its sim card is replaced? ►
manage and secure
).
The Five Must-Dos of Mobile mobile devices (click below
Management

Click here to listen to an informative Webcast:
The Top 5 Best Practices for Managing Mobility Within Your Enterprise
Case Study


What’s Next

384

the Mobile World Is not the
JUst ABoUt eVerything inVolVed in mAnAging
moBile deVices is drAmAticAlly different thAn
With stAtionAry, Wired pcs.

When it needs to access or audit a desktop pc, it’s typically a
Conventional Wisdom: simple matter to locate and access the computer. But a mobile
IT Must Manage and Secure device can be unavailable in so many ways: locked in “airplane
Mobility
mode,” left in the back of a taxicab or lying at the bottom of a
stolen handbag.
Management
thus, it’s much more challenging to ensure the integrity of
needed,” says milja gillespie, a marketing manager with
The Mobile World Is Not the the data on that remote device as well as to reconfigure it to
mobile middleware provider sybase. “in today’s market, with
Wired World, and Vice Versa meet changing organizational needs, administer software
the introduction of the Apple iphone and google’s Android,
patches and simply keep track of computing assets.
Tasty baking Company companies are supporting a wider range of mobile devices,
Case Study allowing their users to choose the personally owned devices
Whereas business desktops and even they want to use.”
Forrester Consulting Study laptops are likely to be running a varia- After struggling for years to perfect the usability of enterprise
What’s Next tion of the Windows operating system resource applications, businesses now need to extend resource-
intensive back-office applications to mobile devices that have
with standard office applications, there limited bandwidth, limited processing capabilities and relatively
small screens and keyboards. oh, and figure out how to remote-
are many more varieties of mobile ly troubleshoot issues with workers whose only communica-
device operating systems to support. tions device is the one they’re having trouble with.

“three or four years ago, businesses had pretty much mobile devices are subject to carrier or contract limitations,

394 standardized on the BlackBerry; they thought it was all they degraded signal quality in particular areas or limited access


to Wifi hotspots—factors that complicate an organization’s
Conventional Wisdom: ability to meet application performance and data
IT Must Manage and Secure transmission speed requirements.
Mobility
Without a management solution in place, it administrators
Management are required to physically collect devices and manually per-
form software installations or upgrades one by one. the cost
The Mobile World Is Not the impact in terms of it resources, shipping costs and loss of field
Wired World, and Vice Versa worker productivity is significant.

Case Study For a small deployment, a hands-on
approach may seem manageable at
first, but when the number of users
What’s Next
grows to the hundreds or thousands
and updates are required multiple
times per year, it simply becomes an
impossible task.
many firms today also face strict regu- if the problems outlined above sound all too familiar, a mobile
latory issues and risk significant devices management and security solution might be just
penalties in the event of noncompli- what you need. such solutions provide a range of options
ance. staying in compliance is much for dealing with the challenges of managing mobile devices
easier in a wired world where compli- through their entire lifecycle, from the initial provisioning
ance can be centrally monitored and of a new application to the remote wiping of data when an
enforced. But what do you do when a employee is no longer with the firm. ►
mobile device has slipped between the
cushions of a couch and has been “lost”
there for more than a week?

3104

case study :
a Fresher approach to Delivery
tAsty BAKing compAny tUrns to syBAse for neW distriBUtion recipe

tasty Baking company is one of the country’s leading bakers director of applications at tasty Baking company. “As they
Conventional Wisdom: of snack cakes, pies, cookies and doughnuts. founded in 1914, made their rounds to the numerous outlets on their routes,
IT Must Manage and Secure the company is a philadelphia institution. it offers more than the distributors would pull outdated products from the shelves,
Mobility
100 products under the tastykake brand name. over the years, determine restock requirements, go back out to their trucks to
philadelphia’s hometown secret has spread, and the products get those products and then wait until a manager was free to
Management are now available as far west as cleveland, north to northern count and verify the delivery by signing a paper form.”
new Jersey, south to northern Virginia
Creating an application to increase distributors’
The Mobile World Is Not the and east to the eastern shore of maryland. the company
Wired World, and Vice Versa distributes its products to convenience stores, supermarkets
efficiency and profitability
“What we wanted to do,” says Kang, “was to create an
and other retail outlets across this geographic territory by
Tasty baking Company application for our sales distributors that would help them
using a direct-to-store delivery (dsd) system that is operated
Case Study run their businesses more efficiently and more profitably. We
by more than 450 independent sales distributors.
wanted this application to automate data capture, including
Forrester Consulting Study signature capture and other types of data, and we wanted
“Our vision was to help distributors to provide them with a tool that would provide them with a
What’s Next
increase the efficiency of their daily runs
and maximize their profitability.”
– Chan Kang, director of applications,
Tasty Baking Company

Until recently these independent distributors ran their
businesses by using a combination of an outdated dos-based
application and paper records.

34 11
“the old mobile platform that our distributors used was
strictly transactional and text-based,” explains chan Kang,


broad range of information to help them analyze and grow distributors to quickly and
Conventional Wisdom: their businesses—information such as product sales by store accurately capture data on
and special sales promotions. our vision was an application product being removed from
Mobility
that would automate delivery and documentation processes the shelves and products
The Five Must-Dos of Mobile and improve synchronization with our back-office systems to being delivered. they are
Management help distributors increase the efficiency of their daily runs and connected via Bluetooth to a
maximize their profitability.” thermal printer to enable the
The Mobile World Is Not the distributors to print documents
Wired World, and Vice Versa As it created its list of application criteria, the company when required.
met with its intended users—the independent sales
Tasty baking Company distributors. there were a few givens: the need to gather communication between the distributors and tasty Baking
Case Study and synchronize transactional information, a desire to improve company’s back-office systems is via an internet Vpn
operational efficiency and the ability for the company’s it connection.
Forrester Consulting Study staff to manage the distributors’ mobile devices from a central
leveraging Sybase Services to improve
location. still, the tasty Baking company it team wanted to
What’s Next application performance
get direct input from the distributors. including them in the
After tasty Baking company successfully deployed the route
process did produce a better understanding of the kinds of
dsd application, it started to discover areas where it could
functionality the distributors would welcome and prepared
improve the application. one of the first things it did was to
them for the transition to a new application.
address the need to optimize synchronization between the
Choosing key technologies for building an symbol devices and the company’s microsoft sQl server and
application sAp erp system.
tasty Baking company then turned to an outside software
application vendor to help it create the new route dsd “it was taking our distributors as long as 18 minutes each
application. With the assistance of this company, time they wanted to synchronize with our systems,” says
it created the application, embedding sybase’s Kang. “this was a bit of a sore point with them, as they had
Afaria and sQl Anywhere into the to just wait around for the process to complete. We knew
application. Afaria enabled tasty we had to improve the synchronization performance, so we
Baking company’s it staff to manage turned to sybase professional services to help us do that.
the distributors’ symbol devices from a Working together, we were able to tune mobilink to reduce
central location. sQl Anywhere provided the synchronization time for data volumes of up to three
database and synchronization capabilities. megabytes from an average of 18 to five minutes per session.
the route dsd application was installed on symbol 9090 this performance improvement was enthusiastically received
handheld devices that were issued to the distributors. these by our distributors and won us a lot of good will from them.

3124 devices are equipped with barcode scanners that enable With mobilink, our distributors can quickly sync their symbol


devices with our erp system first thing in the morning, at the wait while the products are counted and continue to wait until
Conventional Wisdom: end of their runs or both.” a manager signs various forms acknowledging receipt, which
IT Must Manage and Secure can be quite time-consuming when stores are busy. instead,
Mobility enabling scan-based trading our distributors can just walk in the front door of the retail
the new application also includes signature capture func- establishment, do what they have to do as far as merchandising
tionality, which enables the distributors to capture the store the shelves and then leave. their time spent at each store is
Management
managers’ or receivers’ signatures digitally in the application significantly reduced, largely because they don’t have to wait for
The Mobile World Is Not the and incorporate them into the printed delivery tickets. the a receiver or store manager to verify the delivery and sign off on
Wired World, and Vice Versa digital signatures are then electronically transmitted to tasty it. the stores also like the increased efficiency.”
Baking company as proof of delivery. this alleviates the need
Tasty baking Company for the distributors to mail in or deliver the tickets to tasty ‘The success of route DSD owes a great
Case Study Baking company. deal to Sybase’
“We’re a bakery,” says Kang, “not a software development
Forrester Consulting Study company, so when we wanted to improve this new route
Signature capture saves the distributors dsd application, we knew we couldn’t do it ourselves.
What’s Next time and reduces Tasty Baking “it’s clear to us that the success of our route dsd application
Company’s administrative burden. owes a great deal to sybase technology—particularly the
mobilink synchronization product,” adds Kang. “We really
Although this functionality is very useful, the sybase-powered couldn’t have implemented scan-based trading without the
route dsd application is enabling tasty Baking company and functionality we’ve gotten from sybase. sybase’s data syn-
its distributors to move to an even more efficient distribution chronization platform is very robust and reliable and offers a
and sales model called scan-based trading. lot of flexibility. it’s open and enables us to connect to mul-
tiple databases. it’s also very scalable. it’s enabled us to meet
scan-based trading is a distribution and sales system in which a lot of immediate business requirements, and we expect
products (in this case, tastykakes) delivered to a store are not to use mobilink, Afaria and sQl Anywhere to continue to
the property of the store. the products that are delivered to a enhance the application as we move forward. i would highly
supermarket or convenience store and merchandised on the recommend sybase to any company planning to deploy mo-
shelves by the independent distributors remains the property bile applications.” ►
of the distributors until it is sold and scanned by the store’s
register. At that point, and only at that point, the transaction is
reported and the store is invoiced for the product.

“the benefit to our sales distributors,” explains Kang, “is that

3134 they don’t have to go to the receiving area and get checked in,


forrester consulting study :
Understanding the Critical role of Device Management
and Security in your business’s Mobile Strategy
HoW IT CaN ProVIDe beTTer MobIlITy SUPPorT To ITS aNyTIMe, aNyWHere WorkerS
DeSPITe a ProlIFeraTIoN oF INCreaSINGly DIVerSe MobIle DeVICeS

executive summary
Conventional Wisdom: in January 2009, sybase commissioned forrester consulting to
More than half of firms support multiple
IT Must Manage and Secure operating systems, and 10% have plans to do so.
assess the importance of mobile device management and, in
Mobility
particular, mobile security and the associated issues that keep
The Five Must-Dos of Mobile cXos up at night.
Management 53%
While conducting in-depth interviews with 30 it and telecom/ Support
multiple mobile
The Mobile World Is Not the network decision-makers at north American and Western
oSs, 16
Wired World, and Vice Versa european companies with 500 or more employees, forrester
found that these it professionals:
Tasty baking Company 10%
n Anticipate that the number of mobile devices they support 37%
Case Study will continue to increase through 2010, despite the global Support one
economic recession Support one single single mobile
Forrester Consulting Study mobile oS today oS, 11
n recognize that mobile devices need to be managed and
secured in the same way that pcs are today, although but have plans to
What’s Next support multiple
most admit that they don’t do this yet
oSs in the future, 3
n Are feeling increased pressure from c-level executives,
line-of-business managers and employees to support more base: 30 senior It managers
involved in mobile device manage-
mobile platforms and even personal mobile devices ment and security in public and
n prioritize security as the no. 1 consideration when making private organizations in the U.S.
changes to their mobility strategy and Western europe

Source: U.S. and Western european phone survey conducted by Forrester

3144 Consulting and commissioned by Sybase, February and March 2009


key Findings
forrester’s study yielded four key findings:
Mobility n despite tightening budgets as a result of the
global economic recession, 28 out of the 30 it
The Five Must-Dos of Mobile professionals interviewed anticipate that the number
Management of mobile devices they support will increase
through 2010.
The Mobile World Is Not the n firms are increasingly embracing more than just one
Wired World, and Vice Versa mobile platform, making it critical that they invest in tools
that can support mobile devices powered by BlackBerry,
Windows mobile, symbian, mac os X and Windows ce.
Case Study
n With the changing workforce, it is feeling intense pressure
from c-level executives, line-of-business managers and
employees to support personal devices and applications,
making security a major concern.
What’s Next
n companies are increasingly investing in mobile device
management and security solutions that will help auto-
mate support tasks, streamline the operations of enterprise
mobility and secure data.

This report is from a commissioned study conducted by
Forrester Consulting on behalf of Sybase.

[ ClICk Here For THe FUll STUDy. ]

3154

What’s next
resoUrces And Action items for yoUr moBile mAnAgement strAtegy

a Checklist of key Moves emerging The 60-Second Mobile Manager
IT Must Manage and Secure from This Playbook A small sampling of must-see resources on mobile
management.
Mobility 4 surge ahead with a multi-os/multi-hardware mangement
and security strategy for Android, BlackBerry, iphone, In one convenient place, here is a collection of case studies,
The Five Must-Dos of Mobile nokia, palm, sony, Windows mobile and so on and push short videos, solutions overviews and other superb mobile
Management this project up the list of it priorities before the crush of management resources.
new devices overwhelms you.
The Mobile World Is Not the Tapping the minds of two mobility experts, this Webcast
Wired World, and Vice Versa 4 take the lead in establishing mobile usage guidelines for offers practical, immediately usable best practices designed
all types of users. to get it started on the road to comprehensive mobile
4 drive home the point to your it staff that the mobile and management and security.
Case Study
wired or networked world are very different and therefore
Survey says that both the number and type of mobile
need to be managed and secured with different solutions.
Forrester Consulting Study devices seeking it support will continue to soar, the reces-
sion notwithstanding. read the full report of the incisive
What’s Next study from forrester consulting.

3164

Why Managing Mobility Matters

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