Why ITIL - Real Business Case Extract
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This document outlines 6 steps to avoid poor IT service management practices and instead implement ITIL best practices to improve efficiency and reduce costs. It provides an example scenario of how an organization can: 1) Assess their current IT service management processes and identify objectives to reduce downtime, increase efficiency, and improve service levels. 2) Implement recommendations from ITIL processes like incident management, problem management, and change management to reduce detection/diagnosis time and save over £300,000 annually. 3) Measure the success of improvements by calculating reduced staffing costs of £50,000 annually and increased availability savings of £750,000 annually, for a total net annual savings of £690,000.
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This document provides an overview of Lean Six Sigma and how it combines Lean Manufacturing and Six Sigma. Lean focuses on reducing waste and cycle times, while Six Sigma aims to reduce defects and variation. Together, Lean Six Sigma seeks to improve quality and processes by identifying and removing causes of defects and waste. It uses data-driven, statistical methods to solve problems and implement robust control plans for sustained improvements.
Itil introduction
The document provides an overview of IT systems management and the ITIL (Information Technology Infrastructure Library) framework. It discusses key areas like IT service management, ITIL processes like incident management, change management and configuration management. It outlines the benefits of adopting ITIL practices like improved customer focus, quality and cost reductions. Some organizations that implemented ITIL successfully saw reductions in costs, outages and improvements in service levels. Reasons for failure included lack of management support, being too ambitious or not properly implementing processes.
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Service Transition Overview
The document provides an overview of service transition in ITIL. It discusses the need for IT service management due to increasing business dependence on IT and complexity. The core values of service transition are to align IT services with business needs, improve quality, and reduce costs. Benefits include more customer-focused services, continuous improvement, and better relationships between IT and business. Service transition processes like change management, release management, and configuration management help plan and manage changes to services while minimizing risks and disruptions. The objectives are to efficiently plan and manage service transitions through controlled changes and knowledge management.
Itilv3
The document provides an overview of ITIL (Information Technology Infrastructure Library) version 3. It discusses key concepts in IT service management such as service, service level agreements, and configuration management. It also describes the five stages of the ITIL service lifecycle: service strategy, service design, service transition, service operation, and continual service improvement.
Djana Kazic
This document discusses using Six Sigma to increase service speed and efficiency at the Sheraton Imperial Kuala Lumpur Hotel restaurant. It provides an overview of Six Sigma, outlines issues with current restaurant service like lack of training and teamwork, and presents an action plan. This includes developing a training program, strengthening teamwork, balancing performance and learning, and appointing a dedicated trainer to address problems and improve the restaurant's GSI score.
chap 1.ppt
Operations management involves planning, organizing, and overseeing processes that transform inputs into finished goods and services. It is concerned with designing and managing production systems and processes. Key aspects of operations management include productivity measurement, decision-making, and adapting to changes in technology and customer demands over time. Measuring productivity allows managers to assess the efficiency of converting various resources like labor, equipment, materials, and energy into outputs.
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How to use ITIL Practitioner skills to impress the CEO
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https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
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Why ITIL - Real Business Case Extract
- 1. Why ITIL? Or “ How to avoid drinking at the last chance saloon in 6 easy steps”
- 5. ITSM through a scenario The best way to show why to get involved in ITSM and using ITIL is through an improvement example AKA A WAR STORY