We are living in a digital age where people want to do more with less. Companies are faced by a growing mountain of data and information they store. More and more companies are finding it harder to manage all their information, how to find the information they want, how to track the information, how to break down the information silo within the company. How do they get their employees working in a more collaborative way?
Let’s face it; technology can be confusing. And it doesn’t help when the jargon all sounds the same — intranet, extranet… internet vs. extranet. That's why we’re here to clear up a bit of the confusion and set the record straight on intranet vs. extranet.
What to decide before going in for an intranetSridutt YS
A paper on the decisions that you need to make while planning to implement an intranet. There maybe more factors to bear in mind, however, this paper covers the most basic questions that you need to answer.
Are paper and email systems slowing down your business? Are they also costing your company valuable dollars?
In these slides, we look in detail at how exactly automated approval forms processes would work on an intranet before we go on to look specifically at the efficiencies to be gained from doing so to save you time and money.
Chatbots in HR: Improving the Employee ExperienceAmy Kong
Academic submission on the use of chatbots in HR to improve the employee experience. Includes the following topics: Origin and development of chatbots, why chatbots are of such interest now, applications and benefits of HR chatbots, chatbots for HR information services, considerations when building chatbots, etc.
Intranet designs guaranteed to engage and inspireInteract
How to create a beautiful intranet design your users will love in five simple steps: brought to life by outstanding intranet design examples from companies including Sony, Travelex, the NHS, Mattress Firm, Piedmont, the NSPCC, and many more.
Artificial intel impacts on organizational performanceFarooq Omar
This article is a must-read who wants to keep themselves abreast of new technologies, like AI in business processes, A must-read for senior C- level executives
Let’s face it; technology can be confusing. And it doesn’t help when the jargon all sounds the same — intranet, extranet… internet vs. extranet. That's why we’re here to clear up a bit of the confusion and set the record straight on intranet vs. extranet.
What to decide before going in for an intranetSridutt YS
A paper on the decisions that you need to make while planning to implement an intranet. There maybe more factors to bear in mind, however, this paper covers the most basic questions that you need to answer.
Are paper and email systems slowing down your business? Are they also costing your company valuable dollars?
In these slides, we look in detail at how exactly automated approval forms processes would work on an intranet before we go on to look specifically at the efficiencies to be gained from doing so to save you time and money.
Chatbots in HR: Improving the Employee ExperienceAmy Kong
Academic submission on the use of chatbots in HR to improve the employee experience. Includes the following topics: Origin and development of chatbots, why chatbots are of such interest now, applications and benefits of HR chatbots, chatbots for HR information services, considerations when building chatbots, etc.
Intranet designs guaranteed to engage and inspireInteract
How to create a beautiful intranet design your users will love in five simple steps: brought to life by outstanding intranet design examples from companies including Sony, Travelex, the NHS, Mattress Firm, Piedmont, the NSPCC, and many more.
Artificial intel impacts on organizational performanceFarooq Omar
This article is a must-read who wants to keep themselves abreast of new technologies, like AI in business processes, A must-read for senior C- level executives
The Benefits of Enterprise Social for IT ProfessionalsMicrosoft
The world has become a giant network, transformed by the
growth of mobile devices and social technologies. In fact,
there are now more devices than people.1 This networked
world is clearly evident in our personal lives: We keep in
touch with our friends and family on Facebook or Instagram,
use Twitter to get the latest news from people around the
globe, and often find our next career opportunity with
LinkedIn. In this networked world, people connect with each
other easily, information and knowledge move faster, and we
are able to accomplish more by working together.
The 7 Deadly Sins of SharePoint: Planning Successful Implementations and Avoi...C5 Insight
More than 60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail - and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start! Join this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
The main objective of an intranet solution is to simplify internal communication within a small
business. Unified communication encourages employees to collaborate, work at all levels of small
business. Intranet solution enables one to make more collective decisions while speaking with one
voice all across the small business.
What 2014 holds for Internal CommunicationsTrefor Smith
This is the follow up to last years guide to Internal Communication trends. This years guide outlines 4 main areas that we think are going to be key in 2014, along with sub themes and a wealth of hints and tips. We hope it is of benefit, and brings you success with your 2014 internal communications!
Why today’s businesses need enterprise socialMicrosoft
People today are more connected than ever before. The growth
of mobile devices such as smartphones and tablets, combined
with the rise of social technologies such as Facebook, Twitter,
and LinkedIn, has turned the world into a global community
that gives users instant access to information, makes it easy
for them to communicate about everything from products to
politics, and facilitates collective action. Technology makes it
easier than ever to tap into the human network.
This presentation was given at the KM Singapore conference in Singapore on 15 Aug 09. I introduced a governance cycle and presented 4 key areas of governance: information organisation, publishing, collaboration and apps.
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
Entrepreneurship 101: Business Communication Tools with Veronika LitinskiMaRS Discovery District
This lecture presents tips, examples, techniques and tools for building the five essential communication documents for entrepreneurs including: The Elevator Pitch, Executive Summary, Company Presentation, Technical White Paper, and the Business Plan. Learn how to create these communication tools and how to use them effectively to grow your business from an idea to a funded business.
You hear a lot of talk about technology making us more productive, but is that true? Research shows that productivity actually slowed to 0.5 percent between 2010 and 2014, despite recent technological innovations.
Technology has this great way of making things faster. That means we can handle more work. Unfortunately, that also means we can … handle more work. That’s a good thing. With so much on our plates, it’s crucial to automate as much work as possible.
Tightening labor markets, rising costs, and stiff competition are all reasons it’s more important than ever for organizations to increase productivity.
Download our e-book, “6 Reasons to Automate Your HR Processes” today!
Retaining Knowledge and Combatting IT TurnoverBloomfire
IT turnover is significantly higher than other departments. The average IT employee stays with the company for 4 years. That is a lot of tribal knowledge walking out the door every year.
Whether you’re building a business case or looking to measure that all-important ROI, knowing the (many) potential advantages of an intranet will ensure you’re getting the most out of your platform. So, just what are the benefits of using an intranet?
Do you want to improve efficiency, productivity, and performance in your business? An employee intranet could well be the solution you are looking for. We give you 40 hot reasons why your business should have an intranet for your employees.
When it comes to software or technology in general, we’re used to change. We expect – and even demand – regular updates, fresh and exciting features, new releases. In order to remain relevant, it’s vital to stay ahead of the game: and our corporate intranet must do the same. Here are the top demands for your intranet: and the features that deliver on them.
The Benefits of Enterprise Social for IT ProfessionalsMicrosoft
The world has become a giant network, transformed by the
growth of mobile devices and social technologies. In fact,
there are now more devices than people.1 This networked
world is clearly evident in our personal lives: We keep in
touch with our friends and family on Facebook or Instagram,
use Twitter to get the latest news from people around the
globe, and often find our next career opportunity with
LinkedIn. In this networked world, people connect with each
other easily, information and knowledge move faster, and we
are able to accomplish more by working together.
The 7 Deadly Sins of SharePoint: Planning Successful Implementations and Avoi...C5 Insight
More than 60% of SharePoint projects are stalled, struggling, or failing, according to research conducted by the Association for Information and Image Management. If the goal is enterprise collaboration, it matters most how people connect and remain engaged, not simply how products and platforms function.
This session takes off the gloves and delivers an open discussion of why SharePoint and collaboration projects fail - and how to successfully recover. Better yet, you will learn how to set yourself up for success from the start! Join this session if your organization is contemplating a new project leveraging SharePoint, migrating to a new version of SharePoint, or needs to recover from a problematic implementation.
The main objective of an intranet solution is to simplify internal communication within a small
business. Unified communication encourages employees to collaborate, work at all levels of small
business. Intranet solution enables one to make more collective decisions while speaking with one
voice all across the small business.
What 2014 holds for Internal CommunicationsTrefor Smith
This is the follow up to last years guide to Internal Communication trends. This years guide outlines 4 main areas that we think are going to be key in 2014, along with sub themes and a wealth of hints and tips. We hope it is of benefit, and brings you success with your 2014 internal communications!
Why today’s businesses need enterprise socialMicrosoft
People today are more connected than ever before. The growth
of mobile devices such as smartphones and tablets, combined
with the rise of social technologies such as Facebook, Twitter,
and LinkedIn, has turned the world into a global community
that gives users instant access to information, makes it easy
for them to communicate about everything from products to
politics, and facilitates collective action. Technology makes it
easier than ever to tap into the human network.
This presentation was given at the KM Singapore conference in Singapore on 15 Aug 09. I introduced a governance cycle and presented 4 key areas of governance: information organisation, publishing, collaboration and apps.
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
Entrepreneurship 101: Business Communication Tools with Veronika LitinskiMaRS Discovery District
This lecture presents tips, examples, techniques and tools for building the five essential communication documents for entrepreneurs including: The Elevator Pitch, Executive Summary, Company Presentation, Technical White Paper, and the Business Plan. Learn how to create these communication tools and how to use them effectively to grow your business from an idea to a funded business.
You hear a lot of talk about technology making us more productive, but is that true? Research shows that productivity actually slowed to 0.5 percent between 2010 and 2014, despite recent technological innovations.
Technology has this great way of making things faster. That means we can handle more work. Unfortunately, that also means we can … handle more work. That’s a good thing. With so much on our plates, it’s crucial to automate as much work as possible.
Tightening labor markets, rising costs, and stiff competition are all reasons it’s more important than ever for organizations to increase productivity.
Download our e-book, “6 Reasons to Automate Your HR Processes” today!
Retaining Knowledge and Combatting IT TurnoverBloomfire
IT turnover is significantly higher than other departments. The average IT employee stays with the company for 4 years. That is a lot of tribal knowledge walking out the door every year.
Whether you’re building a business case or looking to measure that all-important ROI, knowing the (many) potential advantages of an intranet will ensure you’re getting the most out of your platform. So, just what are the benefits of using an intranet?
Do you want to improve efficiency, productivity, and performance in your business? An employee intranet could well be the solution you are looking for. We give you 40 hot reasons why your business should have an intranet for your employees.
When it comes to software or technology in general, we’re used to change. We expect – and even demand – regular updates, fresh and exciting features, new releases. In order to remain relevant, it’s vital to stay ahead of the game: and our corporate intranet must do the same. Here are the top demands for your intranet: and the features that deliver on them.
5 Foolproof Business Communication Tools Every Company NeedsAxero Solutions
To increase efficiency and be productive wherever you are, to simplify IT management, and to find user-friendly solutions, it’s necessary for businesses to adapt to the changing times.
An area that is constantly changing is how people communicate. Today’s business communication tools are enabling small, medium, and large companies to achieve all of the above and more.
So, how can you determine the right tools for better internal communication?
First, determine any problems that need to be addressed ... and then consider the following solutions to solve those problems.
Here are 5 business communication tools to get you started.
The following whitepaper discusses the ways in which artificial intelligence (AI) can help businesses
connect with and manage employees more efficiently, specifically as it pertains to workers who do not
use computers in their everyday work. In this whitepaper, you will learn how AI-driven systems:
• Can be deployed in workforce management
• Reduce friction and create a more unified workforce
• Provide deeper insights into workforce productivity and sentiment
Link: https://www.staffcircle.com/artificial-intelligence-modern-workplace/
“Intranet implementation in the company – the most important aspects”: from s...Ideo Software
Embark on an all-encompassing expedition through the crucial stages of Intranet implementation with the comprehensive “Intranet implementation in the company – the most important aspects” guide meticulously crafted by Ideo Software. It features an array of essential components, discussing the rudiments of the subject and a pre-implementation analysis coupled with a user-centric design, culminating in a more intricate examination of strategic promotional measures alongside the platform’s launch and continuous development monitoring. If you want to navigate the complete spectrum of Intranet, you have found the perfect place!
No matter how well designed your SharePoint intranet is, if it’s not used by employees then it won’t add value. However, SharePoint adoption remains a challenge for many companies, with low usage levels and functionality that often ignored as old practices persist. In this session Sam Marshall will guide you through a range of techniques for improving the use of your intranet.
• Why is SharePoint adoption challenging?
• What strategies have leading companies used to successfully introduce social tools?
• How much should we rely on managers and leaders to drive intranet adoption?
• How can you get away from 'big bang' launches?
• How can we encourage people to create content and interact, rather than just reading it?
We have become a job-hopping culture. Company ‘lifers’ that maintain a career and knowledge in just one company for most of their working lives are essentially extinct. According to the Bureau of Labor Statistics, workers stay with their jobs an average of 4 years. In IT, the trending number is less.
Team leaders and managers listen up. Given the stats from the BLS, your team’s depth is probably only an average of 5-6 years deep. That’s scary. Plus, how do we solve the intellectual property retention issue?
There are two ways to combat this issue: The first way is to make your company a destination and you won’t have to worry about your talent leaving. Most companies have implemented some perks and work-life and cultural benefits at some level. The second way is to build a tribal knowledge culture that bridges the gap when someone moves on to their next endeavor. We will talk about how to solve this issue from both directions.
Microsoft 365 offers various benefits to the organization that results in cost reduction and employee satisfaction. It is the digital hub where staff members can create files, assign tasks, store information and manage it, set up reminders, manage security access and communicate with colleagues via different channels. A Microsoft 365 intranet caters to the business needs of all the departments of an organization - it facilitates social collaboration, enhanced employee efficiency, quick search, automated forms and easy publishing of news and announcements.
First Firecat Friday presentation: tools, best practices and design insights we've put to work for organizations of all sizes to help groups and teams work on projects, share ideas, keep track of files, stay on top of tasks -- while feeling like a team.
How can enterprise social technologies help your company? What tools will enable you to connect employees to each other and to information to address key challenges?
Managing Cloud Computing Brings Complex Duality Between IT and BusinessDana Gardner
Podcast of a BriefingsDirect podcast in conjunction with the Open Group Conference in San Francisco. Capgemini CTO Andy Mulholland discusses the transformed enterprise.
Business Intelligence provides the tools and practices for users accessing information needed for decision-making.
Most people obtain information about their business by reading reports.
Success or failure is determined by how you manage the intranet. Behind every successful intranet is an intranet management strategy. In these slides, we share some best practices. Following these guidelines will ensure your intranet continues to deliver.
Enterprise Search White Paper: Increase Your Competitiveness - Make a Knowled...Findwise
With data volumes growing by 200 percent a year, knowledge workers are spending around 30 percent of their time trying to extract useful information. Furthermore a recent U.S. study asserted that knowledge workers spend more than twice as much time re-creating already created content as they spend creating new content. In addition to this time spent on maintaining structures for storing incoming unstructured information (e.g. mail, documents etc) is increasing rapidly.
Enabling search solutions makes information easy to find, however the key is to transform this information into knowledge. This is normally not done by simple intranet search functionality, however the intranet portal can act as a portal to a knowledge management system based on advanced search functionality withadded collaborative functions. This transforms your organization into a “knowledge finding organization”, creating an even more competitive organization.
Knowledge Management systems based on an Enterprise Search Platform (ESP) can, if implemented properly, significantly improve the efficiency of an organization. IDC Research suggests in their latest report (April 2006) “Hidden cost of information Work” that the cost for wasted time on the part of professional searching, but not finding relevant information, amounts to $5.3 million annually for an enterprise with 1000 knowledge workers.
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What makes a good intranet and why intarnet fail
1. What makes a good Intranet?
We are living in a digital age where people want to do more with less. Companies are faced by
a growing mountain of data and information they store. More and more companies are finding it
harder to manage all their information, how to find the information they want, how to track the
information, how to break down the information silo within the company. How do they get their
employees working in a more collaborative way?
What makes a good intranet and why intranets fail Page 1
2. Contents
What makes a good Intranet and why do Intranets fail? .........................
Contents ............................................................................................................................................. 2
What makes a good intranet?.............................................................................................................. 3
Why do intranets fail? ......................................................................................................................... .7
What steps need to be taken to create a good intranet?...................................................................... 8
About Parity ……………………………………………………………………………………………………………………………………………11
What makes a good intranet and why intranets fail Page 2
3. What makes a good Intranet
Management summary
Companies are starting to look at their intranet as a way of managing, finding and publishing
information about their company and to keep up with current activity. From the CEO sending
a message out to the workforce, the new starter trying to find the right person to speak to, or
the right information whether it be a document or presentation to improving communication
within the company and outside the company.
The Company Intranet is great, but according to a survey by Forrester Research from 2009
only 43% of enterprise employees access an intranet every day. Worse, 35% don't even use
their intranet on a monthly basis.
Why would they? According to surveys, many intranets suffer from:
Outdated information
Ineffective tools for collaboration
Poor organisation and lousy search
So what has to happen to make the employees use the Intranet?
According to our research, the top 7 features every Intranet should have are:
1) Easy to use, manageability and control by non-technical users
2) Intelligent search
3) Usage statistics and user feedback
4) Staff directory with networking capabilities
5) Security and content control
6) Integrated business tools
7) Workflow and transactional messaging
We now have the top 7 features that the Intranet should have - so what is next?
Business benefits of an Intranet.
The most difficult part about trying to justify investment in improving or purchasing a new
Intranet is how to get the management to invest money for mostly soft returns.
These soft returns come in the form of
Improved employee productivity,
Improved collaboration and communication within the company.
The ability to find information quickly and to be able to act on the information.
There are many benefits of an intranet - some of the key ones are:
What makes a good intranet and why intranets fail Page 3
4. Reducing Time Spent Searching
Corporate information can be stored
centrally and accessed at any time thus
Professionals spend 5-15% of their time
reducing the amount of time spent reading information, but up to 50%
searching. looking for it.
An example of this is the new starter that
has joined the company, and has been 80% of data in an enterprise is
shown round and introduced to everyone. unstructured Information. This type of
The next day they need to find a contact or information is growing at 200% per year.
some information where do they go? With a
search facility within the intranet they just
type in what they are looking for and they Workers spend 15 % to 30 % of their work
will get the results back with a weighting
time looking for information.
against them so that they can find the
correct information.
Or it could be a sales person who is looking The typical enterprise with 1,000
for an old proposal, but the person they knowledge workers wastes $6 million to
would normally ask is away - again they just $12 million per year searching for non-
type in the title or name of the author and existent information.
the search will find the information.
These searches save the employees time
allowing them to get on with their work.
Improving collaboration
The intranet can be used to improve collaboration and team working amongst employees. It
allows for the creation of virtual teams to work on projects, which when the project is
completed can be archived. Collaboration also allows employees to share documentation
but gives control on the versioning, and it also allows for workflows to be used.
An example where collaboration can be used is a new project. You have been given a
project to complete so you need to create your team, create the team site and invite the
employees you need. Then you start working on the project by sharing documentation,
having online meetings, and working from almost any location.
Once the documentation has been completed you can assign a workflow to it so it can go via
your approval cycle, then once approved the document can be published.
Other core features of an intranet are:
Blogs – great for sharing individual experience and knowledge to help with the
transfer of information.
Micro blogging – Think “twitter within a company”
Forums – also known as "bulletin boards" are among the oldest collaborative tools,
and still very useful for sharing and discussing ideas around a particular topic, like
"where should we open our next franchise?"
Intranet collaboration can also be used to:
Build a knowledge base
Brainstorming and vetting new ideas
Sharing private documents with customers and partners
What makes a good intranet and why intranets fail Page 4
5. Information silos
When employees leave, they take with them useful information, or overtime employees can
create their own information silos holding key information. Intranets can help reduce the
information silos and help with collecting knowledge when employees leave and storing it on
the Intranet.
An example of this is a company that has two project managers, one leaves before an
intranet was introduced to the company. He took all his 20 years of knowledge with him; this
left an empty information silo, valuable information had gone for good. The second project
manager left after an intranet had been installed and used to share information which
enabled that information to be retained by the company once he was gone.
Improving internal communication
Keeping employees up to date with current news and activity within the company is a good
way to increase staff morale. There is nothing worse than finding out information about your
company from 3rd parties. The intranet can help address these issues by letting employees
know the latest news/ messages from the CEO etc.
Work has always been social, but many employees now spend much of their time away from
the office. Social collaboration tools can help people stay connected at a personal level,
even when they are not meeting around a coffee machine.
The news information is nearly always included on the home page of the intranet site, and
some of the other key messages that need to be conveyed to improve internal
communication and collaboration are:
How to/procedures
* Improvements to key procedures or new procedures
* A did you know section, highlighting a task that can help people be more productive
Lists
* Provide a list of jobs available internally
* Staff movements - new starters, people who have left, promotions
Re-usable documents
* Highlight new documents that might be useful to other staff - a successful Sales Proposal a
or a Business Case
Collaboration/discussion
* List of top discussion questions
* A case study about how effective collaboration helped solve a business problem.
Replacing hard copies
The intranet helps reduce the cost of replacing old printed material, as the information is held
in a central area; anyone can find the information they need.
It can also be controlled with security access, so you can only access the information that
applies to you. An example of this is the business continuation plan, which needs to be kept
up to date. Time and time again when companies run a test of their plans, they find that
different people have different versions of the plans, and when new updates are released the
What makes a good intranet and why intranets fail Page 5
6. key personnel have not always updated their plans. The central store removes this problem as
the master copy is held in one place and only has to be updated in one central area. The key
personnel can be emailed to let them know about the update or they can access from almost
any mobile device...
Another example is staff handbooks. When new starters join a company they will go through
their induction process and be handed a staff handbook. Most will never read it until they
need it, and they will ask someone for the information as they do not have their copy to hand.
Again, a central store will keep hold of the master copy and HR then only has to update the
handbook once. Staff will be able to search for the information they need.
Social collaboration tools can
help us stay connected at a
personal level wherever we are.
What makes a good intranet and why intranets fail Page 6
7. Why do intranets fail?
Intranet projects generally
fail or do not get used by
companies for a wide
range of reasons. Below is
a list of the most common
reasons intranet projects
fail to take off.
Unclear objectives
There was no clear
agreement as what the
purpose of the intranet was.
Unrealistic budget
The budget was too small
and this did not allow enough
time and resources to be put
into the project to find out
what was needed.
Unrealistic timescales – Rome was not built in a day - so why would you try and build
your intranet with an unrealistic timescale, so essential phases would be missed or skipped?
Ineffective project management – If your project does not have an experienced project
manager then the project objectives will slip, time frames will be missed and the project will
be rushed.
No executive support – All intranet projects will fail if there is no buy in and support from
the executive team. The executives or stakeholders have the power to push the project
along and are able to make key decisions at critical times.
Lack of resource – If the content owners are not given the time needed to invest in the
initial startup and ongoing maintenance, then the intranet will be filled with out of date
information and users will stop using the site.
Long term intranet strategy – If there is no governance model in place to ensure the
intranet can grow and develop over time then it will fail.
Revisiting the earlier survey on why intranet fails
According to surveys, many intranets suffer from:
Outdated information
Ineffective tools for collaboration
Poor organisation and lousy search
What makes a good intranet and why intranets fail Page 7
8. What steps need to be taken to
create a good intranet?
The key to creating an intranet is hidden in the strategy: What is it really for? Should the
intranet be a shared cultural platform? Is it an electronic phone book or perhaps a platform
for collaboration? Regardless, do let the strategy take priority over the figures; use the
strategy to identify which key figures you actually need and follow up on how the intranet
meets the strategic goals and objectives.
So how do we start? The first place to start is to create an intranet strategy draft. Below is a
simple strategy draft to help you answer the questions and work on your strategy. It will
become far more in-depth as the project moves along. If you can answer the following
questions you have already started your strategy, if you cannot answer all the questions
then this is a good place to start.
This will lead onto the next step, which is vital, governance. At the same time, if your project
is going to get off the ground you need to get the buy- in from the stakeholder/executives.
They are key for driving the project along and approving the budget.
Our Intranet Strategy
Scope of Use:
A. The intranet will be our collaboration platform
B. The intranet will be used by all, business units
C. The intranet will be our Enterprise search tool
D. The intranet will not be used from outside the company network
E. The intranet will be piloted within our project delivery process
Link to corporate objectives:
A. The intranet will reduce costs by improving process efficiencies in the company
B. The intranet will be used to drive innovation by supporting communities and
networks
C. The intranet will improve collaboration across the company and reduce time spent
searching for information
Success criteria
A. Staff satisfaction surveys
B. Number of sites visits
C. Amount of information uploaded
D. Reduction in the use of shared network drives for collaboration measured by the
number of new folders created.
E. Reduced number of internal email with attachments
F. Number of employees who access the collaboration features
Vision
We will continue to upgrade and improve the intranet over the next three years adding in
additional applications like a holiday booking system. More social collaboration tools.
What makes a good intranet and why intranets fail Page 8
9. Governance
When you first start your project time has to be spent working on the governance. What do
we mean by governance? In a nutshell governance aligns the intranet with objectives,
strategy, and defines accountability for ensuring a return on investment.
The most successful approach to intranet governance addresses the relationship between
governance, management and operations. One way is to create two teams- strategy and
tactical. Below is an example of roles the teams will play:
Strategy Team
This team consists of appropriate business owners willing to provide strategic insight
and direction for the portal, and able to drive strategic initiatives into their respective
organisations. Resources represent a good balance between business and IT, and also
centralised control vs. decentralised empowerment. This team is a small, living team
reconstructed on a quarterly basis with new volunteers to maintain a fresh perspective
on the business and exploit the collective wisdom of the company.
Tactical Team
The tactical team consists of three sub teams all charged with supporting the directives
of the strategy team: Operations, Support, and Development.
Operations: Infrastructure (IT) resources provide operational support for the system
as they help to ensure the enforcement of the governance plan and manage the
more routine maintenance of the system by performing nightly backups, usage
monitoring and analysis, scheduled task validation, and keeping the system current
with security releases and system upgrades.
Support: The intranet site owners, plant system administrators, help desk
personnel, and other various support resources create an effective support system
with proper channels of escalation for end users of the intranet. This team handles
application questions, bugs, and other problems requiring issue resolution.
Developers: Technically talented people both willing and able to customise,
personalise, and use the intranet in a manner that fulfills the business opportunities
as identified by the strategy team. This team is a loosely-knit community of
developers with varying degrees of proficiency in software development. Members
can range from highly skilled programmers to technically savvy end users in charge
of personalising departmental team sites. Skilled developers will handle large
change requests, new features, and program management while ensuring
adherence to standards.
Once the governance is in place we can move to the design of the site. The idea is to create
a user friendly site which will encourage employees to keep using the site, making it part of
the daily work routine. The idea is that when they log in in the morning the first screen they
see is the intranet, and from this site they then can access their email, applications and
workflow from the intranet.
In all the stages of creating the intranet another good idea is to invite the naysayers, the
ones who were most vocal about how bad the old site was. Including these people in the
planning and testing at an early stage and changing them from naysayers to supporters has
a great effect on the take- up of the intranet.
What makes a good intranet and why intranets fail Page 9
10. Training
Training is key, without training the intranet will fail. One of the best ways to get people using
the intranet is to have sections or tabs on the first page which cover:
How to/procedures
Lists
Re-usable documents
Collaboration/discussion
Another key to getting the intranet used is getting new starters to create audio/video clips
showing how they use the intranet and how it helps them. Encourage staff to play with the
intranet and feedback what they think so that changes can be made. The intranet should be
treated as a living entity - always updated, always on the move, developing over time and
should become a key system within your company.
What makes a good intranet and why intranets fail Page 10
11. About Parity
Party have been working and advising clients on how to build and create good intranets for
the last 14 years. The company has been mainly building intranets for public sector
organisations but is now moving into the corporate space.
With this in mind, Parity have created a new solution built on our 14 years’ experience plus
being Microsoft Gold partner. Our solution is an Intranet in a box built on Microsoft
SharePoint 2010. The solution is designed to be up and running including the entire
imputation consultancy for a fixed price, with the ability to buy additional applications to help
your intranet grow.
The solution Intranet in a box starts from only £25k, which includes help to build the
business case, planning, governance, installation, support and training.
Our Intranet in a box covers all the points in this paper. Some of the key features:
Easy to use, manageability and control by non-technical users
Intelligent search
Usage statistics and user feedback
Staff directory with networking capabilities
Security and content control
Integrated business tools
Workflow and transactional messaging
Once you have the base unit in place our Intranet in a box can grow with your company and
you can buy additional applications as and when you need them.
As part of the service we can advise you on what hardware you need, although there is no
pressure on you to purchase hardware from us. However, we can provide hardware, we can
build the solution, include the hardware* and install the box in your server rack, a turnout of
the box solution.
For more information please contact: Intranets@Parity.net
Hardware is supplied as an additional cost.
Microsoft licensing is not included in the price
Parity Systems For further information
Wimbledon Bridge House Call us on 0845 873 0790
1 Hartfield Road or visit us at: http://www.parity.net/parity-
Wimbledon systems/sharepoint/sharepoint-intranets
London SW19 2RU
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