Whether you’re building a business case or looking to measure that all-important ROI, knowing the (many) potential advantages of an intranet will ensure you’re getting the most out of your platform. So, just what are the benefits of using an intranet?

2. What are the
advantages of an
intranet?
Exploring the ways an intranet can benefit you and your workforce

3. An intranet is undeniably, a significant
investment. Fortunately, it can be worth its
weight in gold.
What are the advantages of an intranet?

4. An intranet is undeniably, a significant
investment. Fortunately, it can be worth its
weight in gold.
Executed correctly, an intranet has the
potential to accelerate business performance
and transform how you work.
What are the advantages of an intranet?

5. What are the advantages of an intranet?
At first glance, we probably think we know the
main goals are…
Communication Accessing information Finding colleagues

6. What are the advantages of an intranet?
The truth is, intranets can go further than many of us
realize. Now agile platforms offering a broad range of
features and functionality, intranets have come a long
way since the file repository.

7. What are the advantages of an intranet?
The truth is, intranets can go further than many of us
realize. Now agile platforms offering a broad range of
features and functionality, intranets have come a long
way since the file repository.
This newest generation of intranet is designed to sit at
the heart of your digital workplace.
Find out more about Interact’s intranet software at interactsoftware.com

8. We’ll explore
the many ways
an intranet can
benefit your
organisation

9. Why is it so important?
§ If you’re clear on how and where an intranet will help your
organization, you’re also better-placed to make your
intranet a success in the long run.
§ It will shape your strategy and priorities when deploying,
ensuring you’re focused on the right places.
§ Having a clear idea of your end goals and objectives can be
a powerful roadmap to maximize your chances of success.

10. How do you
define success
in a business?
It depends on the person
you’re asking…

11. Every different role
and function in an
organization has its
own priorities and
ways of judging what
success looks like.
Some typical
departmental
objectives include:
How do you define success within a business?

12. The benefits of having an
intranet will very according to
the unique needs of each area –
or even individual – within an
organization.
Depending on their priorities or
goals, some features or
functionality will be more
relevant: some advantages will be
company-wide; others will only
cater to specific objectives.
How do you define success within a business?

13. What’s important to your
Chief Finance Officer probably
won’t rank as top concern for
your shop floor staff, for
example.
How do you define success within a business?

14. Reconciling those
different needs and
gains is tricky.
However, one thing is clear: if
benefits are based on the
person asking, it pays to
understand ‘what's in it for me?’
for all the different areas and
individuals in a business.
Stakeholders

15. Main stakeholder
groups who stand
to benefit from an
intranet
• Senior Management
• Communications and Operations
• HR Function
• IT Department
Stakeholders

16. Senior Management
Senior management are the single biggest driver
of – or barrier to – intranet success.
Senior leaders can make or break any intranet, so
showing your C-suite level stakeholders that is
worth it has to rank as a priority.

17. [
Benefits for Senior
Management
§ Align staff behind business mission
§ Increase productivity/time saving
and save associated costs
§ Improve innovation
§ Reduces incidences and errors
Senior Management

18. With a focus on business
outcomes and growth, senior
management are going to be
interested in company-wide
performance indicators that
will drive long term success
Senior Management

19. [
Senior Management
How can an
intranet help?

20. Align staff behind
the business mission
Employees who feel a sense of
purpose demonstrate higher levels of
motivation, productivity, morale and
overall job satisfaction.
The resulting impact on key business
performance indicators such as staff
turnover and profitability all
contribute to a happier C-suite.
Senior Management

21. Communicating your mission,
values, direction and successes
through your intranet, as a well
as recognizing and aligning
employee efforts to the big
picture of the organization, can
instill that purpose.
Senior Management

22. Employees want recognition that what they do matters in
the context of the greater goals of the organization. When
staff were asked, ‘what makes you stay at your company?’
the number-one answer, representing 32% of respondents,
was, 'My job - I find the work meaningful'.
Senior Management
- Fast Company

23. Improve innovation
Staying ahead of competition and tapping into
employee ideas are a priority for any business leader.
An intranet enables them to connect with one another
outside of organizational siloes; to engage in discussion,
vote or feedback on ideas, and have their voices heard
by feeding that up the chain to senior management.
Senior Management

24. Communications
and Operations
The modern-day intranet is primarily designed as an
internal communication tool.
Top-ranked features focus on social interactions and
connecting staff with peers, information and tools.
Ownership of the intranet, therefore, tends to reside
with this stakeholder group.

25. Communications and Operations
Advantages for Communications
and Operations
§ Centralized access to information
§ Brand consistency
§ Improve efficiency
§ Cross-team collaboration
§ Crisis Communication
§ Personalization and tailored communication
§ Enhanced customer experience

26. Centralized access to information
With a centralized CMS and connections to your cloud-based storage
systems, underpinned by a powerful enterprise search, an intranet can
give your staff everything they need at their fingertips.
Communications and Operations
Essential policies
Procedures
Internal documents
Company news
FAQs on forums
Links to externally-hosted documents

27. Bringing everything together in one
place was key. We needed our staff
to always have access to the latest
versions of templates and policies,
so all team members were able to
do their job to a high standard and
deliver brand consistency.
Centralized access to information
- PPHE Hotel Group

28. Improve efficiency
Communications and Operations
With a single source of trusted
information comes increased
efficiency for staff who
currently spend an average of
8 hours per week searching
and gathering information.
Improve that by even just 5%
with an intranet.

29. Communications and Operations
Crisis communication
Broadcasting crisis communication
through your intranet is an effective
multi-channel approach that utilizes
not only traditional methods, such as
email or a homepage banner, but also
push notifications and SMS messages
to alert every individual.

30. Communications and Operations
If I need to tell my staff about
something dangerous, I can put
it on the intranet and they’ll see
it. There is currently an Ebola
outbreak in the DR of Congo. I
need to know staff are informed
and confident about what to do
in that circumstance. Now, we
have guidance on Phileas which
tells them how to stay safe.
- War Child
Crisis Communication
Broadcasting crisis communication
through your intranet is an effective
multi-channel approach that utilizes
not only traditional methods, such as
email or a homepage banner, but also
push notifications and SMS messages
to alert every individual.

31. Communications and Operations

32. HR Function
Traditional perceptions of the intranet may place it
in the hands of Comms, IT, or even Marketing, but
those in HR actually stand to be one of the greatest
beneficiaries of a well-executed intranet.

33. Intranet benefits for the HR Function
§ Build company culture
§ Support greater employee engagement
§ Recruitment and retention improvements
§ Faster onboarding of new recruits
§ Cut down administration
§ Create feedback loop
§ Connect remote staff
§ Manage training and development initiatives
HR Function

34. Recruitment and retention
improvements
Deployed successfully, an intranet will drive improvements in
engagement, communications and workplace experience that will
boost employee retention.
Happier employees are not only more likely to stay with your
business, they are more likely to advocate for the business to others:
building a stronger employer brand and helping attract top talent.
HR Function

35. Engaged and empowered
employees who are invested
in their organization are
perhaps the most powerful
asset any business can have
HR Function

36. Faster onboarding of new recruits
New starter homepages which push relevant onboarding information and
tasks can take a chunk of the headache out of getting new staff up to
speed, directing them to essential policies or forms required on joining.
New staff can also:
• Learn more about their colleagues
• Understand the organizational structure
• Search for peers
• Tap into the organizational culture
HR Function

37. 69%
of employees are more likely to stay with
a company for 3 years if they experience
great onboarding
Faster onboarding of new recruits

38. Connect remote staff
Reducing isolation, risk, and high turnover of remotely
based or front-line staff is growing in importance as
our workforces become more dispersed.
A cloud-based and mobile intranet – particularly
those with a purpose-built app – connects non-desk-
based staff to the organization, its information and
staff on-the-go.
HR Function

39. HR Function
Training &
Development
Host training materials, e-learning
videos, discussion forums and use
forms for submission of modules, all
through your intranet. By creating
specific content areas for training and
development, an intranet gives staff a
dedicated space to self-serve in their
development and grow in their roles.

40. HR Function
We are able to execute a global
learn leadership program
through Click that has really
high user engagement and
results.
Users can access what they need
from any device or location. With
our leadership programs, 60% of
people have gone through it and
have been promoted to a new
position within the first six
months. That’s pretty huge,
especially seeing as a year ago
this didn’t exist.
- Magic Memories
Training &
Development
Host training materials, e-learning
videos, discussion forums and use
forms for submission of modules, all
through your intranet. By creating
specific content areas for training and
development, an intranet gives staff a
dedicated space to self-serve in their
development and grow in their roles.

41. We can now drive our learning
through Click, through being
creative and using the different
options available. We also use
Click for our performance
review process, representing
another cost saving for us..
Training & Development
- Magic Memories

42. IT Department
An intranet should sit at the heart of the digital
workplace, playing a crucial role alongside existing
tools and platforms within your technology stack.
Buy-in from IT can make or break an intranet project.

43. IT Department

44. IT Department
How can it benefit those
with a technical stake in
your business?

45. IT Department
Intranet advantages for
your IT department
§ Free up valuable IT time and resource
§ Single Sign-On
§ Integration
§ Reduction in email traffic and server burden
§ Risk and compliance

46. Single Sign on
Your intranet can be configured as
an identity provider, supporting
ADFS, SAML and LDAP: essentially
enabling staff to login just once to
their intranet, and securely access
critical applications without the
need for multiple logins.
IT Department

47. Single Sign on
Your intranet can be configured as
an identity provider, supporting
ADFS, SAML and LDAP: essentially
enabling staff to login just once to
their intranet, and securely access
critical applications without the
need for multiple logins.
IT Department
Our people can access all the
other business applications they
need to manage their daily
working life at SBG. SAML single
sign on means that users are
forced to go through our intranet,
SBG & Me, in order to view pay
slips, book holidays, manage
benefits… This is one of our key
drivers of engagement and usage.
- Sky Bet

48. IT Department
The protection of privileged
data is now ranked as one of
the top considerations for
business leaders in 2019
43% of businesses report
experiencing a cyber
security breach in the last
12 months (ONS)
Risk and Compliance

49. Risk and Compliance
Ensuring staff are compliant and understand their
responsibilities when it comes to security and data
protection is critical.

50. Risk and Compliance
Ensuring staff are compliant and understand their
responsibilities when it comes to security and data
protection is critical.
Centralizing policies, using mandatory read and
quizzes to check understanding, and integration with
ticket systems such as ZenDesk to alert IT of any
breaches or concerns can all reduce risk.

51. For more information…
Available at
interactsoftware.com

52. The perfect intranet?
They key to maximizing the benefits of an intranet
§ Defined strategy
§ Clear objectives that are measured and revisited
§ Input from across the organization
§ Identifying potential opportunities

53. § What is critical for your business right now?
§ How might I address this using the intranet?
§ What additional returns from an intranet could support wider
organizational objectives over the coming 12, 24, 36 months?
The perfect intranet?
Begin with the challenge
and then ask:

54. Although - as the list shows - the benefits of having
an intranet arguably span the entire business, it’s
important to remember that success depends on a
number of factors.
To truly deliver value, an intranet requires ongoing
investment and development.
The perfect intranet?

55. For questions or more information about Interact….
Thank you!
Email: info@interact-intranet.com
New York: +1 (646) 564 5775
Manchester: +44 (0)161 927 3222
Follow us @intranetexperts