What is
Product
Management?


      #ProductTank
rik
      in
 E tin sson
M art              fgmar
                @b
dressmart.co
What is
Product Management?
Customer              Technology




           Business
Customer              Technology




                       You
 are
                        here
           Business
“   the role of a product
    manager is to discover a
    product that is valuable,


                       ”
    usable and feasible
“   the role of a product
    manager is to discover a
    product that is valuable,


                                                    ”
    usable and feasible




      Marty Cagan, Inspired: How To Create Products Customers Love
“
It’s in Apple’s DNA that
technology alone is not
enough - it’s technology


                        ”
married with liberal arts
“
It’s in Apple’s DNA that
technology alone is not
enough - it’s technology


                             ”
married with liberal arts




                Steve Jobs
But what do you actually do?
Customer
Cu
            st
              om
                er
                  s
company
s
    er
  om          Product
 
st
              Manager
Cu


         company
s
    er
  om          Product
 
st
              Manager
Cu


         company
Who is it for?
	 What problem does it solve?
	 How do we solve	that problem?
Who?             What?           How?
Psychographics   Research        Problem/Solution
Demographics     Ethnographics   Vision
Behaviour        Heuristics      Design
Business
Product
 vision
Founders

Customer Services              Market Research



     Sales                           Trends

                    Product
                     vision
 Marketing                           Users



      Technology               Competitors

                     Metrics
Define a product vision
Define a product vision
Define a product vision       Figure out how to build it



                                             x 12

                         =              +


                                            x1
1. Vision
2. Communicate
3. Prioritise
4. Build it
1. Vision
2. Communicate
3. Prioritise
4. Build it
1. Vision
2. Prioritise
3. Communicate
4. Build it
Metrics
Acquisition


Activation


Retention


Referral


Revenue
Acquisition


Activation
                              Aarrr
Retention


Referral


Revenue
              Dave McClure, Startup Metrics for Pirates
Acquisition   Visit Site
              Doesn’t abandon

Activation    Happy 1st Visit
              Sign up

Retention     Clickthrough from email
              Repeat visit

Referral      Refer 1+ user who visit site
              Refer 1+ user who activates

Revenue       User generates revenue
Quantitative   rather than Qualitative
               metrics over heuristics

Comparative    A/B testing
               compare against history

Actionable     don’t measure it unless
               you’re going to action it
Technology
Cu
                             st
                               om
                                 er
                      te            s
                        am
             ex
               ec
Developers
                  s
s
     er
  om
st
Cu

       am
                              Product
 
     te                       Manager


            s
            ec
          ex
                 Developers
Product
            Define the   Design the
 Research                              Development
             problem     solution



                                     Development
Agile  Lean
“   Fact : In the real world, most
    companies do too much
    development and spend too


                                   ”
    much money too early




                           Fred Destin, Atlas Ventures
Agile manifesto
     We are uncovering better ways of developing
     software by doing it and helping others do it.
      Through this work we have come to value:


Individuals and interactions over processes and tools
 Working software over comprehensive documentation
  Customer collaboration over contract negotiation
     Responding to change over following a plan

       That is, while there is value in the items on
     the right, we value the items on the left more.
Analysis                Design                                Development                                    Testing




ADDT        ADDT                  ADDT                         ADDT                        ADD T                ADDT




             Release,
 Test,
 Re-prioritise
“   Most start ups fail because
    they didn’t develop their
    market - not because they


                                                              ”
    didn’t develop their product




          Steve Blank, Author of Four Steps to the Epiphany
Pivo
“
        product
 manager
Your job as a founder is to quickly
validate whether the model is correct
by seeing if customers behave as
your model predicts.

Most of the time the darn customers



                                                           ”
don’t behave as you predicted.




       Steve Blank, Author of Four Steps to the Epiphany
but beware of
   dogma
“   To me, lean is a state of mind
    that a founder and his/her
    team needs to have across all


                                             ”
    aspects of the business.




        Fred Wilson, Union Square Ventures
“       Don’t fail fast.

                    learn
                            ”
                     fast




Tom Chi, Google X
Agile manifesto
     We are uncovering better ways of developing
     software by doing it and helping others do it.
      Through this work we have come to value:


Individuals and interactions over processes and tools
 Working software over comprehensive documentation
  Customer collaboration over contract negotiation
     Responding to change over following a plan

       That is, while there is value in the items on
     the right, we value the items on the left more.

What is Product Management

  • 1.
  • 2.
    rik in
  • 3.
     E tin sson Mart fgmar @b
  • 4.
  • 6.
  • 7.
    Customer Technology Business
  • 8.
    Customer Technology You
  • 9.
     are here Business
  • 10.
    the role of a product manager is to discover a product that is valuable, ” usable and feasible
  • 11.
    the role of a product manager is to discover a product that is valuable, ” usable and feasible Marty Cagan, Inspired: How To Create Products Customers Love
  • 12.
    “ It’s in Apple’sDNA that technology alone is not enough - it’s technology ” married with liberal arts
  • 13.
    “ It’s in Apple’sDNA that technology alone is not enough - it’s technology ” married with liberal arts Steve Jobs
  • 14.
    But what doyou actually do?
  • 15.
  • 16.
    Cu st om er s company
  • 17.
    s er om Product
  • 18.
      st Manager Cu company
  • 19.
    s er om Product
  • 20.
      st Manager Cu company
  • 21.
    Who is itfor? What problem does it solve? How do we solve that problem?
  • 22.
    Who? What? How? Psychographics Research Problem/Solution Demographics Ethnographics Vision Behaviour Heuristics Design
  • 23.
  • 24.
  • 25.
    Founders Customer Services Market Research Sales Trends Product vision Marketing Users Technology Competitors Metrics
  • 26.
  • 27.
  • 28.
    Define a productvision Figure out how to build it x 12 = + x1
  • 29.
    1. Vision 2. Communicate 3.Prioritise 4. Build it
  • 30.
    1. Vision 2. Communicate 3.Prioritise 4. Build it
  • 31.
    1. Vision 2. Prioritise 3.Communicate 4. Build it
  • 32.
  • 33.
  • 34.
    Acquisition Activation Aarrr Retention Referral Revenue Dave McClure, Startup Metrics for Pirates
  • 35.
    Acquisition Visit Site Doesn’t abandon Activation Happy 1st Visit Sign up Retention Clickthrough from email Repeat visit Referral Refer 1+ user who visit site Refer 1+ user who activates Revenue User generates revenue
  • 36.
    Quantitative rather than Qualitative metrics over heuristics Comparative A/B testing compare against history Actionable don’t measure it unless you’re going to action it
  • 37.
  • 38.
    Cu st om er te s am ex ec Developers s
  • 39.
    s er om st Cu am Product
  • 40.
      te Manager s ec ex Developers
  • 41.
    Product Define the Design the Research Development problem solution Development
  • 42.
  • 43.
    Fact : In the real world, most companies do too much development and spend too ” much money too early Fred Destin, Atlas Ventures
  • 44.
    Agile manifesto We are uncovering better ways of developing software by doing it and helping others do it. Through this work we have come to value: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan That is, while there is value in the items on the right, we value the items on the left more.
  • 45.
    Analysis Design Development Testing ADDT ADDT ADDT ADDT ADD T ADDT Release,
  • 46.
  • 47.
  • 48.
    Most start ups fail because they didn’t develop their market - not because they ” didn’t develop their product Steve Blank, Author of Four Steps to the Epiphany
  • 49.
  • 50.
    product
  • 51.
     manager Your job asa founder is to quickly validate whether the model is correct by seeing if customers behave as your model predicts. Most of the time the darn customers ” don’t behave as you predicted. Steve Blank, Author of Four Steps to the Epiphany
  • 52.
  • 53.
    To me, lean is a state of mind that a founder and his/her team needs to have across all ” aspects of the business. Fred Wilson, Union Square Ventures
  • 54.
    Don’t fail fast. learn ” fast Tom Chi, Google X
  • 55.
    Agile manifesto We are uncovering better ways of developing software by doing it and helping others do it. Through this work we have come to value: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan That is, while there is value in the items on the right, we value the items on the left more.
  • 56.
    We own the process. The process doesn't own us. ” We call it Agile Jazz. Tom Loosemore, Gov.uk
  • 57.
    It’s about theteam, stupid.
  • 58.
    “ Products today –it’s not some product manager that has an epiphany. That’s not how it works. Product, design, engineering, [work] ” side by side.
  • 59.
    “ Products today –it’s not some product manager that has an epiphany. That’s not how it works. Product, design, engineering, [work] ” side by side. Marty Cagan, Silicon Valley Product Group
  • 60.
  • 63.
    Thank you martineriksson.com |mindtheproduct.com @bfgmartin