The document discusses management, organizational, and technological issues related to building mobile applications. It provides examples of how three companies - Decker Corporation, USAA, and Ryland Homes - addressed these issues and benefited from developing mobile apps. USAA in particular changed its business processes through mobile apps that allowed accident claims submission with photos, mobile check deposits, and access to loan/policy information. The document emphasizes that effective mobile strategies require examining business processes, selecting appropriate devices/software, monitoring usage, and retraining employees on new workflows.