Austin Energy contracted with IBM in 2009 to modernize its legacy billing system and integrate it with newer technologies like smart meters. However, the project was plagued with delays and software bugs. Thousands of customers received inaccurate or no bills at all, causing operational and financial issues for Austin Energy. Both Austin Energy and IBM shared blame for not properly planning and managing the project. Steps that should have been taken included developing an information system plan, clarifying roles and responsibilities, ensuring adequate infrastructure and testing, and implementing risk management strategies and project management best practices.
This presentation will discuss how Asset Tracking for Metering has changed dramatically over the past dozen years and what the term “asset tracking” will mean for meter services in the future.
In the past we had Corporate asset management systems that originated on the financial side of the business and we had meter record systems that handled all metering test results. Between the two we would have all of our bases covered.
This presentation examines how AMI data, the collection of this data and the creation of tools to use of this data have dramatically changed and is continuing to change metering operations. We will look at some of the challenges we are facing as we learn how to do business most effectively with this information and these tools.
This presentation will discuss how Asset Tracking for Metering has changed dramatically over the past dozen years and what the term “asset tracking” will mean for meter services in the future.
In the past we had Corporate asset management systems that originated on the financial side of the business and we had meter record systems that handled all metering test results. Between the two we would have all of our bases covered.
This presentation will discuss how Asset Tracking for Metering has changed dramatically over the past dozen years and what the term “asset tracking” will mean for meter services in the future.
In the past we had Corporate asset management systems that originated on the financial side of the business and we had meter record systems that handled all metering test results. Between the two we would have all of our bases covered.
This presentation examines how AMI data, the collection of this data and the creation of tools to use of this data have dramatically changed and is continuing to change metering operations. We will look at some of the challenges we are facing as we learn how to do business most effectively with this information and these tools.
This presentation will discuss how Asset Tracking for Metering has changed dramatically over the past dozen years and what the term “asset tracking” will mean for meter services in the future.
In the past we had Corporate asset management systems that originated on the financial side of the business and we had meter record systems that handled all metering test results. Between the two we would have all of our bases covered.
Purpose of this Assignment • Achieve successful systems design,.docxamrit47
Purpose of this Assignment
• Achieve successful systems design, development, and implementation by effectively applying the role of systems engineering and integrating with project management.
• Effectively communicate with stakeholders to determine, manage, and document business requirements throughout the SDLC
• Perform modeling to assist with analysis and decision making
• Translate business requirements into systems by applying appropriate SDLC methodologies and incorporating industry best practices.
Project
The Deliverable Using the Udo, Marian, & Uduak Corporation Case Study, develop and deliver a Requirements Document for a new billing and payment system.
1. The document will include a high-level description of the current information system that handles some of the company’s administrative financial tasks
2. identify the requirements for the new system (as is/to be). “As-Is” refers to the current system as described in the case study that does not meet the company’s administrative needs o This should include a brief commentary describing the existing information system and its shortcomings. o This should include a process diagram.
3. •To-Be” refers to the new billing and payment system that meets the company’s administrative needs as described in the case study o This should include a brief commentary describing the proposed billing and payment system. o This should include a process diagram.
4. It will also provide a high-level functional decomposition diagram (FDD) of the new system. The FDD should be broken down to three levels as shown in the following link”: http://it.toolbox.com/blogs/enterprise-solutions/levels-of-detail-forfunctional-decomposition-14626
5. it will include a systems requirements checklist for the new billing and payment system that includes five (5) key parameters for output, input, process, performance, and control.
• System Requirements Checklist for the new billing and payment system o You should have a complete statement for each requirement in each of the following categories of the new system:
Process
Output
Input
Performance
Control
The paper should be 2 – 3 pages in length, plus diagrams and a checklist, responding to the bulleted items below. Cover page and Diagrams are not included in page count
Udo, Marian, & Uduak Corporation (UMUC) Case Study
Introduction
This case study will be used for a series of staged individual student projects and the Group Presentation Project. It should be thoroughly read and understood prior to working on any of these assignments.
Setting
UMUC is a small private business that has retained you to assist in the development of new billing and payment system and processes.
Background
UMUC is a small, private specialized electronics company in Kansas. For the past 20 years, it provided a wide range of precision electronic components and replacement parts for medical equipment used in hospitals, doctor’s office, and pharmacies. Recently, the company bega ...
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ACCT 326 Course Project
The project will demonstrate your comprehension of accounting systems and your ability to effectively communicate in writing.
North American Utility Sparks Up its Complaint Handling SystemCognizant
Electric utility's new complaint handling system reduces resolution times, increases staff productivity, boosts customer satisfaction and improves regulatory compliance.
North American Utility Sparks Up its Complaint Handling SystemCognizant
Electric utility's new complaint handling system reduces resolution times, increases staff productivity, boosts customer satisfaction and improves regulatory compliance.
Memorandum Of Association Constitution of Company.pptseri bangash
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A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
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Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
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Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
1. G S T 5 0 8 3
INFORMATION SYSTEMS & ELECTRONIC COMMERCE
Group Members
2. Austin Energy handles electrical, water and waste disposal for the City of
Austin, Texas and surrounding counties, serving more than 1 million
residents. It is publicly owned company and an arm of city government,
and returns its profits to the community each year. The company has
provided $1.5 billion in dividends back to Austin since 1976, which help
fund city services such as fire, police, emergency medical services, parks
and libraries.
Austin Energy has one of the largest renewable energy programs in the
country, but its legacy billing systems did not integrate with smart meters
and other newer technologies. It also lacked newer customer assistance
options, like the ability to choose the time of the month that a customer
prefers to pay bills. To modernize the billing system and to bring its
information systems up to date with newer energy conservation methods,
Austin Energy contracted with IBM in 2009 to create a centralized billing
system and to run the system for five years.
Introduction
3. Yes, the Austin Business Project is failure because :
Modernization billing project delays
• Austin and IBM project late completion, delay schedule, software bugs
• Complexity new billing system with 73 different interface
Software bugs
• Error of thousand of bills
• 65000 never received bills
• 35000 in accurate bills, overcharging
Question 1 :
Is Austin Business Project is a failure?
4. Instability issues
• Seriously impact business and customer
• Persistent system error from billing department
• Revenue loses
Customer services employee
• Employee response one to one assistant for account accessing and
correcting error.
• Called them selves as alpha tester
Customer
• Unable to access system online portal
• System causes a lot of problem, not friendly and hard time for customer.
IBM failure
• Billing software system failure
CONT’S
5. Operation
• Mostly affected is billing department.
• Difficulties of issuing bills because of billing software failure.
• Common error of customer not received bills, customer receive in accurate
bills, account automatically cancelled.
• Incurred more cots in utilities and operation. Since business function is
interconnected, one function failure give impact of another function such
as production.
• Business service is inaccurate, it give impact in revenue and profit even
though they don’t have pressure of competitor.
Question 2 :
Describe the business impact of the faltering Austin Energy project.
6. Customer service
• The department mostly affected.
• Employee work in high level of stress.
• Extra effort need to solve customer problem. They still need to
serve customer better even though customer angry to show their
disappointment towards the company.
• Employee also treated in the same way as usual, do not receive any
appreciation from the company.
• Give impact of public relationship disaster.
CONT’S
Sales and marketing
• Company also faced difficulties in determining the actual sales since
the system leads more error.
• Sales and profit decreasing.
• Company might face law suit for this issues. If it is happening, more
cost to handle legal costs. It is bad for company since give negative
impact in their legacy.
• Company also incurred more cost in advertising to give explanation to
the public
7. Finance and accounting
• Inaccurate financial report since the actual value of revenue and profit
inaccurate recorded.
• Give impact of financial planning and investment.
• The project is delayed, suppose fully operational in early 2011 but it still
not fully operational and incurred more cost.
Management
• Wrong decision making of having IBM to develop the software as the bad
experience IBM performance in inventory management.
• The service give by IBM is bad and disappointment.
• Need to train all employees with new technology.
CONT’S
Customer
• Mostly affected.
• System also not user friendly, Austin portal also always have problem,
customer cant access account information.
• Company also doesn’t think of their preference such as ability to
choose time of the month that customer prefers to pay bills.
8. IBM not really responsive to the problems.
It made Austin Energy appealed so many times to IBM officials ranging from
the managers of billing system project up to IBM CEO.
IBM responsible in find the roof of problem, make system correction, test the
latest system version and implement the system.
Question 3 :
To what degree was IBM responsible for the problem countered by the
Austin Energy billing project ?
Was Austin Energy at fault for the problem?
Yes, Austin Energy is at fault for the problem. It is because:
• Austin Energy as a user had to be committed to the system.
• Probably, Austin Energy did not plan very properly in the project to
develop the billing system.
• They must have clear and proper project management objective which
should deal with five major variables: scope, time, cost, quality and risk.
• The agreement should clearly define the roles and responsibilities of
both party.
9. Organizational
• Employee could not be committed enough and described as if they are alpha tester when
they encountered bugs and issues that never have made it to a live version.
• Unable to meet customer satisfaction.
• No realignment internally and externally.
• Caused vastly on costs that exceed budgets.
• Fail to meet customer expectation.
• Lost trust draws customer away.
Technical
• No specific infrastructure.
• Unreliable system caused money loss.
• Did not work closely with third party vendors like oracle.
• Customers unable to access the system’s online portal.
Management
• No strategy which cause time slippage.
• No business solutions.
• Interrelated with manpower.
• Repeating mistakes and delays.
Question 4 :
What were the specific organizational or technical factors as well as
management factors involve in this project failure ?
10. Austin Energy and IBM need to develop an information system plan which
indicates :
1. The direction of system development
• Overview of plant contents
• Current and future business organization
• Key biz process
• Management strategy
2. The rationale
• Current situation and current business organization
• Changing environment
• Major goals of the biz plan
• Firm’s strategic plan
Question 5 :
Describe the steps Austin Energy and IBM should have taken to better
manage this project.
11. 3. The current systems / situation
• Major system supporting biz function and process
• Current infrastructure capabilities
• Difficulties meeting business requirement
• Anticipated future demand
4. New developments to consider
• New system project
• New infrastructure capabilities required
5. The management strategy
• Acquisition plan
• Milestone and timing
• Organizational realignment
• Management control
CONT’S
12. 6. The implementation plan
• Anticipated difficulties in implementation
• Progress report
7. Budget requirement
• Requirement
• Potential saving
• Financing
• Acquisition cycle
CONT’S
13. Good project management is essential for ensuring that billing system
are delivered on time, on budget and provide business benefit. Risk
assessment are required in order to prevent any chances of failure
encountered without deep consideration and deliberations. Strategies
are vital to be implemented since it is useful for managing project risk
and system implementation.
Conclusion