Schiphol International Hub

1. G S T 5 0 8 3
INFORMATION SYSTEMS & ELECTRONIC COMMERCE
Group Members
INTERACTIVE SESSION : TECHNOLOGY
SCHIPHOL INTERNATIONAL HUB

2. Question 1 :
How many levels of complexity can you identify in Schiphol’s baggage
conveyors network?
There are four layers of complexity each of them is intermingled with others. The layers
are given as below:
• The first level of complexity with Schiphol’s baggage conveyors network is where
the bags are moved from check in area to departure gate. There was less
coordination between software and hardware levels (e.g. conveyor belts, scanners,
security checkers, etc.)
• The second level of complexity is at the level where the bags are moved gate to gate
the place where the bag are handled by human support and aid the work (e.g.
human baggage handlers) and also human-to-human relations (e.g. security officer
with conveyor technician).
• Third level of complexity is at movement of the bogs from the arrival gate to the
baggage claim where owner claim their bags from the security officers and conveyor
technician.
• The fourth and last level of complexity is to plan and control peripheral Hardwar
and software handling area where the conveyor network is large and intricate.

3. Question 2 :
What are the management, organization, and technology components of
Schiphol’s baggage conveyors network?
Management
Setting the goal: right bag must be at the right place on right time
Allocating human resources: in every level of conveyor there must be available human
resources to control, manage and handle the bags.
Allocating financial resources like they have invested over 1billinon in last 10 years
New product development such they are going to introduce new baggage handling and
controlling system to handle huge bags in every year.
Try to introduce new service offering and technology to give better services

4. Organizational components:
Like every organization in Schiphol’s baggage conveyors network is made up of
different department. Each department contributes to the running of the business.
The most common departments are:
• Marketing & Sales
• Finance
• Human resource
• Information Technology departments
• Production Department
Technological Components
Technological components of Schiphol’s baggage conveyors network consists of
Destination Coded Vehicles (DCVs), Automatic Bar Code Scanner, Radio Frequency
Identification Tags, and High Tech Conveyer Sorting Machine.
CONT’S

5. Question 3 :
What is the problem that Schiphol is trying to solve? Discuss the business
impact of this problem?
The problem they are trying to solve is the mishandling of baggage in Schiphol’s
baggage conveyors network. They are trying to increase efficiency of their baggage
handling system network. There is huge business impact of this mishandling of
baggage in their baggage conveyors network such as loss of $2.5 billion for industry
with annually affect 51 million passenger travelling through this airport.

6. Question 4 :
Think of the data that the network uses. What kinds of management
reports can be generated from that data?
Data items of circulating across Schiphol Conveyor Network comprise of four
items are scheduling data; hit/failure reports; delays; usage information. All
of this data was designed to allow plotting of cost-per-baggage reduction
progressions.

7. THANK YOU