Customers want more than their expectations. Therefore it becomes a never ending challenge for the businesses to keep their customers satisfied all the time. Want to know what customers expect from you these days? Find out here!

1. What Do Customers
Expect From Today's
Customer Services?

2. KNOW THEM
• Survey your customers to learn about their
preferences.

3. • 99% of consumers said getting a satisfactory
answer is a great prerequisite for customer
experience.

4. 68% of consumers said they get annoyed if they have
to repeat themselves.

5. MAKE IT MOBILE
• Consumers today expect to interact with
businesses on all mobile channels.

6. • 75% of all transaction will be completed through
mobiles by 2020.

7. • 70% of mobile searches lead to online action within
an hour.

8. LET THEM DO IT THEMSELVES
• Customers prefer to make things right on their
own.

9. • 73% of consumers wish companies offered them
way to solve customer service issues on their own.

10. • More than 90% of all consumers expect a brand to
offer self-service portal.

11. How To Make Your
Customers Happy?

12. MAKE IT SOCIAL:
• Communicating with customers through social
media.

13. • 66% of customers expect a social media response
within 24hrs.

14. • 56% of customers have a more favorable view of
those brands that respond to them on social media.

15. SAVE THEIR TIME
• Consumers want easy access to information and
quick assistance to their queries.

16. • 66% of customers say that valuing their time is an
important thing companies can do to provide good
service.

17. 45% Of US adults will abandon an online
purchase if their question aren’t answered
promptly.

18. KEEP THEM WELL-INFORMED
• Educate customers about the products and services
to improve loyalty.

19. • 92% of consumers trust recommendations from
friends and family.

20. • 79% of consumers believe in online reviews more
than personal recommendations.

21. Stay Connected: