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Daniela Puzzo

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The Top 10 Worst Companies You Called in 2017
How to Lower Abandon Rates and Improve the CX with One Solution
Can Apple Dominate the Chat-for-Commerce Space?
Top Analysts Covering the Contact Center Industry
Top Analysts Covering the Customer Experience for 2017
Top 5 customer experience trends for 2016
How a call center improved csat levels and abandon rates!
How Implementing Call-Back Technology Improved Customer Loyalty
4 trends to watch in 2014 multi channel customer service - preview
How Implementing Call-Back Technology Improved Customer Loyalty
1st United Services Credit Union Selects Fonolo to Eliminate Hold Times for its Customers
Webinar Top 5 Call Center Trends
3 Ways Smartphones Will Change Call Centers Forever - Fonolo Webinar Preview
How to Solve 3 Major Customer Service Complaints About Your Call Center
How Call Centers are Being Reshaped by Smartphones, Social Media and Fed-Up Consumers