SlideShare a Scribd company logo
Alumni Breakfast Seminar ,[object Object]
Dr Stephen Dann ,[object Object],[object Object]
What can we say when the consumer isn't just listening?  ,[object Object]
Isn’t  just  listening Not isn’t listening
It’s okay, it’s not journalism, it’s just opinion It’s talkback radio without the radio
The rules of Engagement
[object Object],[object Object],Rule 1: No #SMEG SMEG Awareness Ribbon
[object Object],Rule 2: Followers count
[object Object],Rule 3: Never plan the organic
No adding the letters “Tw” to random words ,[object Object]
Now, about that social media…
http://www.intersectionconsulting.com/blog/?p=797
Content Planning / Objectives ,[object Object],[object Object],[object Object]
Where?  ,[object Object]
 
Speaking of… http://www.mr-mojo-risin.net/2011/07/03/free-social-media-icons-revisited/
Ever had the feeling you missed a spot?
What to say… ,[object Object]
Focusing on Twitter
 
Based on prior research… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
@replies action, query, referral and response.  ,[object Object]
sport, transport, weather   and  natural disasters ,[object Object]
announcements,  #hashtagged events, headlines ,[object Object]
 
automated endorsements, secondary social media, and user generated content   ,[object Object]
Endorsement and retweet ,[object Object]
Anatomy of a Retweet ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Unsolicited content.  ,[object Object],If you’re in the room thinking about it… don’t do it.
Activity, location, mechanical, personal, physical, temporal and work   ,[object Object]
broadcasts, fourth wall,  greetings and unclassifiable  ,[object Object]
How?
Hootsuite: Automation and Scheduling
Now what? Who’s talking back?
The Social Message Mantra ,[object Object],[object Object],[object Object],[object Object]
 
Questions? @stephendann

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What can we say when the consumer isn't just listening? (Canberra edition)

Editor's Notes

  1. Social Media Roll Call Facebook? Twitter? LinkedIn? Foursquare? Since we’re at it Soundcloud, Slideshare, YouTube, Wordpress, Diaspora*
  2. Talk about the methods, methodology