This document provides an executive summary and background information for Refilwe Dema, including her contact details, core competencies, career highlights, employment history, qualifications, and references. It summarizes that she has extensive business experience in Botswana, including as a Branch Manager for Tech Stores and a Social and Health Programmes Officer for YWCA, and holds honors and bachelor's degrees from Rhodes University.

1. REFILWE DEMA
P O Box 2536
Selebi-Phikwe
Email: refilwedema@yahoo.com
Tel: + (267) 74 382 300
EXECUTIVE SUMMARY
A resolute business entrepreneurial professional with an extensive knowledge and appreciation of
business processes and customer satisfaction within Botswana coupled with hands on experience of
successful running and heading a business on my own. First Graduate of the Allan Gray Orbis
Foundation in Botswana and graduated in the Top 15 of my first year university class. An
entrepreneur at heart and constantly seeking ways in which consumer needs can be better met
through fresh ideas and perspectives.
CORE COMPETENCIES
• Analytical • Interpersonal awareness
• Resolute
• Management
• Project Coordination Skills
• Achiever
• Efficient
• Document management
• Accountable
• Orator
CAREER HIGHLIGHTS
• Reached sales targets of over P700 000.00 within nine months of branch start-up in a rural
area (Palapye) as Branch Manager of Tech Stores in 2014.
• Developed the Anti-Gender Based Violence Campaign and Clean Driver’s License Record
Ambassadors project sponsored by Motor Vehicle Accident Fund whilst employed by BYWCA
in 2013.
• Awarded the Allan Gray Orbis Foundation Scholarship in 2008.
• Winner of the American Embassy sponsored essay: My Dream For Botswana in 2005.
• Panellist on Talk Back, a show about the prevention and control of HIV and AIDS in Botswana
in 2005.
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2. CAREER SUMMARY
BRANCH MANAGER TECH STORES (PALAPYE) (April 14
to date)
JOB SUMMARY
Branch Manager for a new set up in Palapye. Management of the day to day business operations.
Human resource management.
Key accountabilities:
• Design and implement marketing strategies for the business.
• Manage the day to day cash flows.
• Stock monitoring, stock ordering and stock taking.
• Facilitate achievement of daily, monthly and annual sales targets.
• Manage human resources and enhance staff welfare.
• Building and managing customer relationships.
• Relationship building with critical stake holders.
• To manage the contractual relationships with service providers.
SOCIAL AND HEALTH PROGRAMMES OFFICER YWCA (Aug 2013-Mar 2014)
JOB SUMMARY
The purpose of this role was to design, manage, monitor and evaluate programs aimed at
improving behavioural change in societies.
Key accountabilities:
• Strengthen and establish Peer Approach to Counselling by Teenagers (PACT) clubs
• Build and maintain relationships with a variety of stakeholders
• Conduct regional support visits
• Promote greater involvement of the girl and boy to drive the Gender Agenda
• Proposal writing for resource mobilization and report writing
• Motivational speaking and public address on pertinent national issues.
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3. EMPLOYMENT CHRONOLOGY
May 13 – July13 Sales and Marketing Executive Tatso Promotions Pty (Ltd)
Jan 12 – Dec
12
Jun 10- July 10
Student Assistant
Development Project Coordinator
Rhodes University
Grahamstown National Arts
Festival Office
QUALIFICATIONS & TRAINING
Academic Qualifications
Nov
12
Nov
11
Nov
08
Honours Degree in Bachelor of
Commerce- Management
Bachelor of Commerce
(Golden Key Student)
A-Level
Rhodes University
Rhodes University
Bishops Diocesan College
Professional Membership
Jan
10
Admitted as an honorary member of
Golden Key Honours Society
Golden Key International
COMMUNITY OUTREACH
Jan 12- Dec 12 President Botswana Society (Rhodes
University)
2010-2011 Media and Publicity Executive SASCO (Rhodes University)
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4. REFERENCES
The following personnel have agreed to be my referees and feel free to contact, most preferably
during working hours.
Mr Rajeev Chabra
Director, Tech Stores
Telephone: 3910074
Mobile: +26771350705
Email: techstoresbotswana@gmail.com
Ms Botswelelo John
National Executive Director, YWCA
Telephone: +267 3953681
Mobile: +267 7162 1152
Email: bbjohn.john713@gmail.com
Mr Ismail Mahomed
Director,National Arts Festival
Telephone: +27 46 636 1805
Email: Ismail.Mahomed@nafest.co.za
Ms Lemekeza Chimafangasi
Allan Gray Orbis Foundation Programme Officer
Mobile: +27 71 548 2404
Email: lemekezac@allangrayorbis.org
Mr Shafeek Sha
Lecturer, Rhodes University
Telephone: +27 46 622 8740
Email: s.sha@ru.ac.za
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