Welcome to management - Learning how to lead your first UX research team

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You’ve spent years honing your craft as a researcher and in recognition of your hard work, you’ve been promoted to lead a team of your very own! Welcome to management, now what? UX management is fulfilling, but is not a direct next step from being a strong UX practitioner. Your UX projects didn’t prepare you for all the paperwork! Or taking disciplinary action! Or the myriad of other responsibilities that arise when your priority is to help others succeed. Whether you are a new leader inheriting a team or building one from scratch, or aspiring to be one, come to this session to learn what you need to make the leap from individual contributor to team leader and while keeping your sanity (mostly) in check.

Technology

WELCOME TO MANAGEMENT
Robert Racadio, PhD, Design Research Manager, Premera  
Rebecca Destello, UX Researcher, Facebook
LEARNING HOW TO
LEAD YOUR FIRST  
UX RESEARCH TEAM

ROBERT RACADIO
@RobertRacadio @RebeccaDestello #uxrmanagement
University of Washington
Anthro-Tech
University of Washington
Premera Blue Cross
Premera Blue Cross
Research Lab Assistant, 2009-2010
Research Consultant, 2010-2011
Graduate Student, 2009-2016
Senior Design Researcher, 2015-2017
Design Researcher Manager, 2017-present

REBECCA DESTELLO
@RobertRacadio @RebeccaDestello #uxrmanagement
Group Health
Nordstrom
University of Washington
Atlas Informatics
Anthro-Tech
Facebook
UX Consultant, 2007
Senior UX Researcher, 2011
Afﬁliate Lecturer, 2012 - present
Manager Research & Insights, 2015
Director User Research, 2014
UX Research, 2017 - present

@RobertRacadio @RebeccaDestello #uxrmanagement
considering
Who are you?

@RobertRacadio @RebeccaDestello #uxrmanagement
just started
Who are you?

@RobertRacadio @RebeccaDestello #uxrmanagement
already there
Who are you?

@RobertRacadio @RebeccaDestello #uxrmanagement
IS MANAGEMENT
RIGHT FOR YOU?
CONSIDER FIRST...

@RobertRacadio @RebeccaDestello #uxrmanagement
what inspires you?
Consider...

@RobertRacadio @RebeccaDestello #uxrmanagement
Consider...
your strengths

@RobertRacadio @RebeccaDestello #uxrmanagement
Consider...
your motivations

@RobertRacadio @RebeccaDestello #uxrmanagement
Consider...
your expectations

@RobertRacadio @RebeccaDestello #uxrmanagement
other options
Consider...

@RobertRacadio @RebeccaDestello #uxrmanagement
MAKE YOUR MOVE
GETTING INTO  
UX RESEARCH
MANAGEMENT

@RobertRacadio @RebeccaDestello #uxrmanagement
Want to be a manager?
tell someone

@RobertRacadio @RebeccaDestello #uxrmanagement
make it happen
Play the politics

@RobertRacadio @RebeccaDestello #uxrmanagement
mentor others
Practice makes better

@RobertRacadio @RebeccaDestello #uxrmanagement
haters gon' hate
Beware the pitfalls

@RobertRacadio @RebeccaDestello #uxrmanagement
WELCOME TO
MANAGEMENT

@RobertRacadio @RebeccaDestello #uxrmanagement
your work changes
Making the transition

ROBERT REVIEWING TIMECARDS EVERY WEEK
APPROVING EXPENSE REPORTS

ROBERT REVIEWING TIMECARDS EVERY WEEK
REVIEWING TIMECARDS

@RobertRacadio @RebeccaDestello #uxrmanagement
GET ORGANIZED
BUILDING  
YOUR TEAM

@RobertRacadio @RebeccaDestello #uxrmanagement
grow your team
Get organized

@RobertRacadio @RebeccaDestello #uxrmanagement
we, not me
Change your framing

@RobertRacadio @RebeccaDestello #uxrmanagement
match skill to interest
Strengthen your team

@RobertRacadio @RebeccaDestello #uxrmanagement
set goals
Make the pathway clear

@RobertRacadio @RebeccaDestello #uxrmanagement
remove barriers
Help your team do their best

@RobertRacadio @RebeccaDestello #uxrmanagement
advocate
Grow your team's presence

@RobertRacadio @RebeccaDestello #uxrmanagement
BEHAVIORS & COMPETENCIES
BE YOUR  
OWN FAVORITE
MANAGER

@RobertRacadio @RebeccaDestello #uxrmanagement
empathy
Shake what your research training gave you

@RobertRacadio @RebeccaDestello #uxrmanagement
deep listening
Shake what your research training gave you

@RobertRacadio @RebeccaDestello #uxrmanagement
interviewing
Shake what your research training gave you

@RobertRacadio @RebeccaDestello #uxrmanagement
wants & needs
Shake what your research training gave you

@RobertRacadio @RebeccaDestello #uxrmanagement
MANAGE OR MENTOR
MODEL YOURSELF
AFTER THE BEST

@RobertRacadio @RebeccaDestello #uxrmanagement
Be firm, fair, and friendly.
Cpt. Picard

@RobertRacadio @RebeccaDestello #uxrmanagement
Be the guide, not the hero.
Cpt. Janeway

@RobertRacadio @RebeccaDestello #uxrmanagement
Be part of the away team.
Cpt. Kirk

SELF CARE &
CONTINUOUS
IMPROVEMENT
KEEP IT UP

@RobertRacadio @RebeccaDestello #uxrmanagement
your manager
Get support from

@RobertRacadio @RebeccaDestello #uxrmanagement
your peers
Get support from

@RobertRacadio @RebeccaDestello #uxrmanagement
iterating yourself
Never stop

@RobertRacadio @RebeccaDestello #uxrmanagement
questions?
Thank you!

RESOURCES USED
@RobertRacadio @RebeccaDestello #uxrmanagement

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Welcome to management - Learning how to lead your first UX research team

1. WELCOME TO MANAGEMENT Robert Racadio, PhD, Design Research Manager, Premera   Rebecca Destello, UX Researcher, Facebook LEARNING HOW TO LEAD YOUR FIRST   UX RESEARCH TEAM

2. ROBERT RACADIO @RobertRacadio @RebeccaDestello #uxrmanagement University of Washington Anthro-Tech University of Washington Premera Blue Cross Premera Blue Cross Research Lab Assistant, 2009-2010 Research Consultant, 2010-2011 Graduate Student, 2009-2016 Senior Design Researcher, 2015-2017 Design Researcher Manager, 2017-present

3. REBECCA DESTELLO @RobertRacadio @RebeccaDestello #uxrmanagement Group Health Nordstrom University of Washington Atlas Informatics Anthro-Tech Facebook UX Consultant, 2007 Senior UX Researcher, 2011 Afﬁliate Lecturer, 2012 - present Manager Research & Insights, 2015 Director User Research, 2014 UX Research, 2017 - present

4. @RobertRacadio @RebeccaDestello #uxrmanagement considering Who are you?

5. @RobertRacadio @RebeccaDestello #uxrmanagement just started Who are you?

6. @RobertRacadio @RebeccaDestello #uxrmanagement already there Who are you?

7. @RobertRacadio @RebeccaDestello #uxrmanagement IS MANAGEMENT RIGHT FOR YOU? CONSIDER FIRST...

8. @RobertRacadio @RebeccaDestello #uxrmanagement what inspires you? Consider...

9. @RobertRacadio @RebeccaDestello #uxrmanagement Consider... your strengths

10. @RobertRacadio @RebeccaDestello #uxrmanagement Consider... your motivations

11. @RobertRacadio @RebeccaDestello #uxrmanagement Consider... your expectations

12. @RobertRacadio @RebeccaDestello #uxrmanagement other options Consider...

13. @RobertRacadio @RebeccaDestello #uxrmanagement MAKE YOUR MOVE GETTING INTO   UX RESEARCH MANAGEMENT

14. @RobertRacadio @RebeccaDestello #uxrmanagement Want to be a manager? tell someone

15. @RobertRacadio @RebeccaDestello #uxrmanagement make it happen Play the politics

16. @RobertRacadio @RebeccaDestello #uxrmanagement mentor others Practice makes better

17. @RobertRacadio @RebeccaDestello #uxrmanagement haters gon' hate Beware the pitfalls

18. @RobertRacadio @RebeccaDestello #uxrmanagement WELCOME TO MANAGEMENT

19. @RobertRacadio @RebeccaDestello #uxrmanagement your work changes Making the transition

20. WRITING PERFORMANCE REVIEWS

21. ROBERT REVIEWING TIMECARDS EVERY WEEK APPROVING EXPENSE REPORTS

22. ROBERT REVIEWING TIMECARDS EVERY WEEK REVIEWING TIMECARDS

23. @RobertRacadio @RebeccaDestello #uxrmanagement GET ORGANIZED BUILDING   YOUR TEAM

24. @RobertRacadio @RebeccaDestello #uxrmanagement grow your team Get organized

25. @RobertRacadio @RebeccaDestello #uxrmanagement we, not me Change your framing

26. @RobertRacadio @RebeccaDestello #uxrmanagement match skill to interest Strengthen your team

27. @RobertRacadio @RebeccaDestello #uxrmanagement set goals Make the pathway clear

28. @RobertRacadio @RebeccaDestello #uxrmanagement remove barriers Help your team do their best

29. @RobertRacadio @RebeccaDestello #uxrmanagement advocate Grow your team's presence

30. @RobertRacadio @RebeccaDestello #uxrmanagement BEHAVIORS & COMPETENCIES BE YOUR   OWN FAVORITE MANAGER

31. @RobertRacadio @RebeccaDestello #uxrmanagement empathy Shake what your research training gave you

32. @RobertRacadio @RebeccaDestello #uxrmanagement deep listening Shake what your research training gave you

33. @RobertRacadio @RebeccaDestello #uxrmanagement interviewing Shake what your research training gave you

34. @RobertRacadio @RebeccaDestello #uxrmanagement wants & needs Shake what your research training gave you

35. @RobertRacadio @RebeccaDestello #uxrmanagement MANAGE OR MENTOR MODEL YOURSELF AFTER THE BEST

36. @RobertRacadio @RebeccaDestello #uxrmanagement Be firm, fair, and friendly. Cpt. Picard

37. @RobertRacadio @RebeccaDestello #uxrmanagement Be the guide, not the hero. Cpt. Janeway

38. @RobertRacadio @RebeccaDestello #uxrmanagement Be part of the away team. Cpt. Kirk

39. SELF CARE & CONTINUOUS IMPROVEMENT KEEP IT UP

40. @RobertRacadio @RebeccaDestello #uxrmanagement your manager Get support from

41. @RobertRacadio @RebeccaDestello #uxrmanagement your peers Get support from

42. @RobertRacadio @RebeccaDestello #uxrmanagement iterating yourself Never stop

43. @RobertRacadio @RebeccaDestello #uxrmanagement questions? Thank you!

44. RESOURCES USED @RobertRacadio @RebeccaDestello #uxrmanagement

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