This document provides an overview of the objectives and content covered in Week 2 of the MGF1010: Introduction to Management course. It includes discussions of managers and their roles, the factors reshaping management jobs, and activities analyzing case studies about McDonald's management structure and an intergroup tower building competition. The document outlines learning objectives, last week's content, guidance for upcoming tutorials, and instructions for group activities analyzing academic papers and cases studies about management topics.

1. MGF1010: Introduction to
Management
Week 2:
Introduction to Managers, Management and Organisations
Monash
Business &
Economics

2. Objectives
•Revisit the nature of an organisation and why managers
are important to organisations
•Classify managers and non-managerial employees
•Define management, efficiency and effectiveness
•Describe what a manager does (i.e. functions, roles and
skills)
•Discuss whether the manager’s job is universal
•Outline the factors that are reshaping and redefining the
manager’s job

3. Last week
 Assignments & Assessments
 Concepts & Theories in the lecture
Any Qs?
Next week onwards you must attend the tutorial you are
officially enrolled in via allocate unless you’ve received
explicit permission from Lakmal (you should have an e-mail
stating the same if that is the case) to attend an alternative
tutorial.

4. 4
Block 1: Guided Reading Activity
 Bolin, M., & Härenstam, A. (2008). An empirical study of
bureaucratic and post-bureaucratic characteristics in 90
workplaces. Economic and Industrial Democracy, 29(4), 541-564.
In groups of 3-4, discuss and develop answers for:
1. Title, Abstract and Introduction
2. Literature Review
3. Methodology
4. Results/Findings
5. Discussion
6. Conclusion/directions for future research and reflection and
critique

5. 5
 Managing McDonald’s Australia (pp. 34-36)
In groups of 3-4, develop & justify your answers for:
1. What’s the purpose of McDonald’s? How is the organisation structured? What role do
employees play in assisting McDonald’s achieve its stated purpose?
2. What role(s) are performed by the CEO of McDonald’s Australia? Do these differ from
the roles performed by the first assistant manager at a McDonald’s restaurant?
3. What function(s) should the CEO undertake in managing the Australian operations of
McDonald’s? Do these differ from the functions undertaken by the first assistant
manager at a McDonald’s restaurant?
4. In what ways would the technical, human and conceptual skills of the CEO of
McDonald’s Australia influence how she aims to maintain an environment that
encourages innovation, customer service and sustainability?
5. How would the increasing emphasis placed on customer satisfaction, innovation and
sustainability as well as the widespread use of social media influence the
expectations and requirements placed on the CEO of McDonald’s Australia? Do these
differ for a first assistant manager at a McDonald’s restaurant?
6. Is Catriona Noble still the CEO of McDonald’s Australia? Has she progressed to a
higher role within the McDonald’s empire?
Block 2: Illustrative case study

6. 6
 Building a Tower: an intergroup competition (15 minutes)
Work as a group of 4-5 people to “build” the BEST tower
Criteria: height, aesthetic appeal, and sturdiness
Block 3A: Class Activity
Image downloaded from
http://www.wallcoo.net/human/building_model/html/wallpaper28.html

7. 7
 Where the processes of POLC achieved?
 Did you enjoy working with people?
 How did you feel as a member of the group?
 Did you think this task was easier knowing what the goal was as you
started?
 Did a group leader surface early in the building process?
 Was there motivation to build the
best” tower in the group?
 Do you think everyone should be given a chance to participate?
 Does everyone have to participate? Why or why not?
 Were any of Mintzberg’s managerial roles and/or Katz’s managerial skills
evident through the exercise? Why or why not?
Block 3B: Discussion

8. 8
 Short Answer Question (5 marks each)
1. List and briefly explain four ways in which a manager’s job is
changing in the 21st century.
2. List and briefly explain the four functions of management.
Block 4: Exam preparation

9. 9
 Work in pairs, swap & grade each other’s work using the marking
template below:
1. List and briefly explain four ways in which a manager’s job is changing in the
21st century.
Significant changes both within and beyond the organisation have had a measurable impact on management. The fact is
that how managers manage is changing and management is becoming an increasingly complex and demanding activity.
The factors which have an impact on changing manager’s job include:
• Changing technology
– Virtual workplaces, empowered employees
• Increased threats to security
– Work-life balance, discrimination concerns
• Increased emphasis on organisational and managerial ethics
– Increased accountability, corporate governance
• Increased competitiveness
– Customer service, innovation, globalization, efficiency/productivity
• Increased environmental concerns
– Recycling, sustainability, carbon emissions, reduced consumption of energy and other resources
Marking template for Q1
Identifying the aspects Briefly explaining 4 ways in which a
manager’s job is changing
Overall quality
0.125 per aspect 1 mark per aspect 0.5 mark

10. 10
2. List and briefly explain the four functions of management.
Planning involves defining goals, establishing strategies for achieving those goals and
developing plans to integrate and coordinate activities;
Organising involves arranging and structuring work to accomplish the organisation’s
goals.
Leading involves working with and through people to accomplish organisational goals.
Controlling involves monitoring, comparing and correcting work performance.
As managers perform the management functions, their work activities are done in an
ongoing and continuous manner as a process.
Marking template for Q2
Identifying the functions Briefly explaining 4 functions Overall quality
0.125 per function 1 mark for explanation of each function 0.5 mark

11. 11
1. Complete MCQ for week 3;
2. Complete the weekly self-reflection for topic 1: Managers,
management and organisations;
3. Read the McDonald’s case available on Moodle under the Week 3
tab.
 Enjoy the rest of the week!
Assignment reminder for NEXT WEEK