This Part D Enhanced Medication Therapy Management (MTM) Model learning event occurred on Tuesday, March 1, 2016. The webinar focused on proposed encounter data specifications.
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The Part D Enhanced Medication Management (MTM) Model team hosted a webinar on Wednesday, October 21, 2015. Attendees received an introduction to the model and related details.
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In follow-up to the March 10, 2015 announcement of the Next Generation Accountable Care Organization (ACO) Model of payment and care delivery, the Center for Medicare and Medicaid Innovation (CMS Innovation Center) hosted the first in a series of open door forums focusing on various aspects of the Model.
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The Medicare Advantage Value-Based Insurance Design (VBID) Model team hosted a webinar on Wednesday, March 17, 2021 from 4:00 - 5:00 PM EDT. During this webinar, presenters provided a preview of the Calendar Year 2022 payment design related to the Hospice Benefit Component of the VBID Model. The session also offered attendees an opportunity to ask follow-up questions.
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The Center for Medicare & Medicaid Innovation (CMS Innovation Center) hosted the first of two webinars on November 19 to describe the final rule and respond to questions about the Comprehensive Care for Joint Replacement Model.
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The CMS Innovation Center hosted a webinar on Wednesday, July 2, 2014, from 4:15pm-5:15pm EDT. The webinar reviewed Model Test Proposal Format Requirements, the ‘Population Health Plan’ Portion of the Model Test Project Narrative, and the Population Health Plan Deliverable of the Model Test Project Period.
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In this Thursday, July 12, 2012 webinar, presentations focused on learning more about program requirements, preferences, and other keys to success from CMS Innovation Center staff and communities currently participating in the CCTP program. The final CCTP review panel for 2012 convened on September 20, 2012. Applications must have been received by September 3rd to be considered for this review. Future panels may be announced as funding permits.
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The Million Hearts: Cardiovascular Disease Risk Reduction Model team hosted an open door forum on Thursday, September 3, 2015. Attendees received an overview of the application as well an opportunity for question and answers about the Model. Joining the team was Paul Meissner, Director of Research Program Development at Montefiore Medical Center, who talked about why the Model is important to his organization.
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The Center for Medicare and Medicaid Innovation hosted a series of two webinars on Wednesday, July 15 and Thursday, July 16, 2015. These webinars focused on providing an overview of the model and provided an opportunity for attendees to ask questions.
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The Part D Enhanced Medication Management (MTM) Model team hosted a webinar on Wednesday, October 21, 2015. Attendees received an introduction to the model and related details.
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http://innovation.cms.gov
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In follow-up to the March 10, 2015 announcement of the Next Generation Accountable Care Organization (ACO) Model of payment and care delivery, the Center for Medicare and Medicaid Innovation (CMS Innovation Center) hosted the first in a series of open door forums focusing on various aspects of the Model.
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http://innovation.cms.gov
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The Medicare Advantage Value-Based Insurance Design (VBID) Model team hosted a webinar on Wednesday, March 17, 2021 from 4:00 - 5:00 PM EDT. During this webinar, presenters provided a preview of the Calendar Year 2022 payment design related to the Hospice Benefit Component of the VBID Model. The session also offered attendees an opportunity to ask follow-up questions.
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CMS Innovation Center
http://innovation.cms.gov
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The Center for Medicare & Medicaid Innovation (CMS Innovation Center) hosted the first of two webinars on November 19 to describe the final rule and respond to questions about the Comprehensive Care for Joint Replacement Model.
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CMS Innovation Center
http://innovation.cms.gov
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The CMS Innovation Center hosted a webinar on Wednesday, July 2, 2014, from 4:15pm-5:15pm EDT. The webinar reviewed Model Test Proposal Format Requirements, the ‘Population Health Plan’ Portion of the Model Test Project Narrative, and the Population Health Plan Deliverable of the Model Test Project Period.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
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CMS Privacy Policy
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In this Thursday, July 12, 2012 webinar, presentations focused on learning more about program requirements, preferences, and other keys to success from CMS Innovation Center staff and communities currently participating in the CCTP program. The final CCTP review panel for 2012 convened on September 20, 2012. Applications must have been received by September 3rd to be considered for this review. Future panels may be announced as funding permits.
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CMS Innovation Center
http://innovation.cms.gov
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The Million Hearts: Cardiovascular Disease Risk Reduction Model team hosted an open door forum on Thursday, September 3, 2015. Attendees received an overview of the application as well an opportunity for question and answers about the Model. Joining the team was Paul Meissner, Director of Research Program Development at Montefiore Medical Center, who talked about why the Model is important to his organization.
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CMS Innovation Center
http://innovation.cms.gov
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The Center for Medicare and Medicaid Innovation hosted a series of two webinars on Wednesday, July 15 and Thursday, July 16, 2015. These webinars focused on providing an overview of the model and provided an opportunity for attendees to ask questions.
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http://innovation.cms.gov
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In follow-up to the March 10, 2015 announcement of the Next Generation Accountable Care Organization (ACO) Model of payment and care delivery, the Center for Medicare and Medicaid Innovation (CMS Innovation Center) hosted the fourth in a series of open door forums on Tuesday, April 7, 2015. This open door forum focused on benefit enhancements and beneficiary care coordination reward.
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http://innovation.cms.gov
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The Next Generation ACO Model team hosted an open door forum on Tuesday, January 31, 2017. During this open door forum Model team members provided an overview of the Model, along with information pertaining to the Letter of Intent (LOI).
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The CMS Innovation Center held a Medicare Diabetes Prevention Program webinar on August 9, 2016 from 12:00 – 1:00p.m. EDT. This webinar provided an overview of the proposal in calendar year 2017 Medicare Physician Fee Schedule.
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http://innovation.cms.gov
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This was the second event in a two-part webinar series on the Primary Care First Seriously Ill Population (SIP) payment model option. During this webinar, the Primary Care First Model Options team reviewed additional details about the SIP payment model option. This webinar built upon what was discussed during the first SIP webinar held on July 24, 2019 and provided an opportunity for attendees to submit live questions.
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CMS Innovation Center
http://innovation.cms.gov
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The CMS Innovation Center hosted a webinar on Tuesday, June 10, 2014 from 3:00pm - 4:00pm EDT that focused on the proposal requirements of the Round Two Model Design Award opportunity.
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http://innovation.cms.gov
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The Maternal Opioid Misuse (MOM) Model team presented a notice of funding opportunity and application review webinar on Thursday, February 21 from 2:00 p.m. to 3:15 p.m. EST.
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http://innovation.cms.gov
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The CMS Innovation Center hosted a webinar on Wednesday April 9, 2014 to provide an overview of the Medicare Care Choices Model and the application process. Subject matter experts from the CMS Innovation Center provided details and answered questions.
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During this webinar the Direct Contracting Model Options team hosted a webinar on Wednesday, December 18, 2019 from 1:30 p.m.- 3:00 p.m. EST. During this webinar, presenters provided information about benefit enhancements for the Direct Contracting Model Options.
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CMS Innovation Center
http://innovation.cms.gov
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The CMS Innovation Center held the second in a series of webinars on Wednesday, July 6, 2016 for the Support and Alignment Networks under the Transforming Clinical Practice Initiative (TCPI). This webinar focused on providing information regarding the application process.
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The Center for Medicare & Medicaid Innovation (CMS Innovation Center) hosted an open door forum providing a application overview for the 2017 Next Generation Accountable Care Organization Model. The open door forum washeld on Tuesday, March 29 from 4:00pm – 5:30pm EDT.
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On Tuesday, April 9 from 2:00 p.m. - 3:00 p.m. EDT the Medicare Advantage Value-Based Insurance Design Model team provided an overview of the model’s main goals and guiding principles, provided a brief review of Medicare Advantage and the Medicare Hospice Benefit, introduced the key model design considerations, and provided a general timeline for the coming months.
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CMS Innovation Center
http://innovation.cms.gov
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The Medicare-Medicaid Accountable Care Organization Model team hosted a webinar for states that are participating in the Medicare-Medicaid ACO Model on Thursday, June 15, 2017. Participating states have the opportunity to share in Medicare savings generated by Medicare-Medicaid ACOs in their state. This webinar covered the methodology for calculating those shared savings.
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CMS Innovation Center
http://innovation.cms.gov
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Due to popular demand, the Comprehensive Primary Care Plus (CPC+) team hosted a repeat of the webinar that was originally held on Thursday, April 21, 2016. During this webinar Model team members provided an overview of the model specifically for health IT vendors.
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The CMS Innovation Center held a Medicare Advantage Value-Based Insurance Design Model webinar on August 24, 2016 from 2:00 – 3:00p.m. EDT. This webinar provided an overview of the changes to the model scheduled to take effect in 2018.
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CMS Innovation Center
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This open door forum held on Tuesday, April 25, 2017 provided more detailed information on how to complete the Participant List tool for submission with your application to the Next Generation ACO Model.
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http://innovation.cms.gov
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The CMS Innovation Center hosted a webinar on Tuesday, February 11, 2014 from 2:30 – 4:30pm EST that provided an overview of the demonstration and the application package.
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The Kidney Care Choices (KCC) Model team hosted a Comprehensive Kidney Care First (KCF) Model Option introduction webinar on Friday, November 15, 2019 from 12:00 p.m. - 1:00 p.m. EST.
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CMS Innovation Center
http://innovation.cms.gov
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The CMS Innovation Center hosted a special webinar featuring Dr. Patrick Conway, CMS Deputy Administrator for Innovation and Quality and CMS Chief Medical Officer, on Monday, November 10, 2014 from 10:30am – 11:30 am ET. Dr. Conway will provided an update about the work of the CMS Innovation Center and the models being tested to improve better care for patients, better health for our communities, and lower costs through improvement for our health care system. Opportunities for questions were provided.
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February 9, 2012
These slides are designed for Post-Acute Care (PAC) providers seeking additional information about how Model 3 works and a better understanding of the opportunities for PAC providers within the Bundled Payment for Care Improvement (BPCI) initiative to achieve better care, better health and lower costs for their patients through care redesign.
More at: http://innovations.cms.gov/resources/Bundled-Payments-Model-3-Deep-Dive.html
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The Accountable Health Communities Model team hosted a webinar to provide an overview of the new funding opportunity and application requirements for Track 1 on Wednesday, September 14, 2016 from 2:00p.m. – 3:00p.m. EDT.
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CMS Innovation Center
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The CMS Innovation Center held a Comprehensive Care for Joint Replacement Model webinar on proposed rule changes to the model on September 7, 2016.
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http://innovation.cms.gov
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In follow-up to the March 10, 2015 announcement of the Next Generation Accountable Care Organization (ACO) Model of payment and care delivery, the Center for Medicare and Medicaid Innovation (CMS Innovation Center) hosted the fourth in a series of open door forums on Tuesday, April 7, 2015. This open door forum focused on benefit enhancements and beneficiary care coordination reward.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
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The Next Generation ACO Model team hosted an open door forum on Tuesday, January 31, 2017. During this open door forum Model team members provided an overview of the Model, along with information pertaining to the Letter of Intent (LOI).
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
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CMS Privacy Policy
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The CMS Innovation Center held a Medicare Diabetes Prevention Program webinar on August 9, 2016 from 12:00 – 1:00p.m. EDT. This webinar provided an overview of the proposal in calendar year 2017 Medicare Physician Fee Schedule.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
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This was the second event in a two-part webinar series on the Primary Care First Seriously Ill Population (SIP) payment model option. During this webinar, the Primary Care First Model Options team reviewed additional details about the SIP payment model option. This webinar built upon what was discussed during the first SIP webinar held on July 24, 2019 and provided an opportunity for attendees to submit live questions.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
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The CMS Innovation Center hosted a webinar on Tuesday, June 10, 2014 from 3:00pm - 4:00pm EDT that focused on the proposal requirements of the Round Two Model Design Award opportunity.
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CMS Innovation Center
http://innovation.cms.gov
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CMS Privacy Policy
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The Maternal Opioid Misuse (MOM) Model team presented a notice of funding opportunity and application review webinar on Thursday, February 21 from 2:00 p.m. to 3:15 p.m. EST.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
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The CMS Innovation Center hosted a webinar on Wednesday April 9, 2014 to provide an overview of the Medicare Care Choices Model and the application process. Subject matter experts from the CMS Innovation Center provided details and answered questions.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
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During this webinar the Direct Contracting Model Options team hosted a webinar on Wednesday, December 18, 2019 from 1:30 p.m.- 3:00 p.m. EST. During this webinar, presenters provided information about benefit enhancements for the Direct Contracting Model Options.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
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The CMS Innovation Center held the second in a series of webinars on Wednesday, July 6, 2016 for the Support and Alignment Networks under the Transforming Clinical Practice Initiative (TCPI). This webinar focused on providing information regarding the application process.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
http://cms.gov/About-CMS/Agency-Information/Aboutwebsite/Privacy-Policy.html
The Center for Medicare & Medicaid Innovation (CMS Innovation Center) hosted an open door forum providing a application overview for the 2017 Next Generation Accountable Care Organization Model. The open door forum washeld on Tuesday, March 29 from 4:00pm – 5:30pm EDT.
- - -
CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
http://cms.gov/About-CMS/Agency-Information/Aboutwebsite/Privacy-Policy.html
On Tuesday, April 9 from 2:00 p.m. - 3:00 p.m. EDT the Medicare Advantage Value-Based Insurance Design Model team provided an overview of the model’s main goals and guiding principles, provided a brief review of Medicare Advantage and the Medicare Hospice Benefit, introduced the key model design considerations, and provided a general timeline for the coming months.
- - -
CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
http://cms.gov/About-CMS/Agency-Information/Aboutwebsite/Privacy-Policy.html
The Medicare-Medicaid Accountable Care Organization Model team hosted a webinar for states that are participating in the Medicare-Medicaid ACO Model on Thursday, June 15, 2017. Participating states have the opportunity to share in Medicare savings generated by Medicare-Medicaid ACOs in their state. This webinar covered the methodology for calculating those shared savings.
- - -
CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
http://cms.gov/About-CMS/Agency-Information/Aboutwebsite/Privacy-Policy.html
Due to popular demand, the Comprehensive Primary Care Plus (CPC+) team hosted a repeat of the webinar that was originally held on Thursday, April 21, 2016. During this webinar Model team members provided an overview of the model specifically for health IT vendors.
- - -
CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
http://cms.gov/About-CMS/Agency-Information/Aboutwebsite/Privacy-Policy.html
The CMS Innovation Center held a Medicare Advantage Value-Based Insurance Design Model webinar on August 24, 2016 from 2:00 – 3:00p.m. EDT. This webinar provided an overview of the changes to the model scheduled to take effect in 2018.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
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This open door forum held on Tuesday, April 25, 2017 provided more detailed information on how to complete the Participant List tool for submission with your application to the Next Generation ACO Model.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
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The CMS Innovation Center hosted a webinar on Tuesday, February 11, 2014 from 2:30 – 4:30pm EST that provided an overview of the demonstration and the application package.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
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The Kidney Care Choices (KCC) Model team hosted a Comprehensive Kidney Care First (KCF) Model Option introduction webinar on Friday, November 15, 2019 from 12:00 p.m. - 1:00 p.m. EST.
- - -
CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
http://cms.gov/About-CMS/Agency-Information/Aboutwebsite/Privacy-Policy.html
The CMS Innovation Center hosted a special webinar featuring Dr. Patrick Conway, CMS Deputy Administrator for Innovation and Quality and CMS Chief Medical Officer, on Monday, November 10, 2014 from 10:30am – 11:30 am ET. Dr. Conway will provided an update about the work of the CMS Innovation Center and the models being tested to improve better care for patients, better health for our communities, and lower costs through improvement for our health care system. Opportunities for questions were provided.
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CMS Innovation Center
http://innovation.cms.gov
We accept comments in the spirit of our comment policy:
http://newmedia.hhs.gov/standards/comment_policy.html
CMS Privacy Policy
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February 9, 2012
These slides are designed for Post-Acute Care (PAC) providers seeking additional information about how Model 3 works and a better understanding of the opportunities for PAC providers within the Bundled Payment for Care Improvement (BPCI) initiative to achieve better care, better health and lower costs for their patients through care redesign.
More at: http://innovations.cms.gov/resources/Bundled-Payments-Model-3-Deep-Dive.html
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The Accountable Health Communities Model team hosted a webinar to provide an overview of the new funding opportunity and application requirements for Track 1 on Wednesday, September 14, 2016 from 2:00p.m. – 3:00p.m. EDT.
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The CMS Innovation Center held a Comprehensive Care for Joint Replacement Model webinar on proposed rule changes to the model on September 7, 2016.
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The Accountable Health Communities Model team hosted a webinar to provide an overview of the roles of state Medicaid agency partners for Track 1 on Monday, September 12, 2016 from 2:00p.m. – 3:00p.m. EDT.
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The Medicare Diabetes Prevention Program (MDPP) Model Expansion Medicare Learning Network (MLN) Call was held from 1:30 p.m. – 3:00 p.m. EST on November 30, 2016. During this call, CMS experts provided a high-level overview of the finalized policies in the CY 2017 Medicare Physician Fee Schedule (PFS) final rule (the CY 2017 Medicare PFS final rule includes the expansion of the MDPP Model beginning January 1, 2018), reviewed the steps necessary for enrollment into Medicare as an MDDPP supplier, and answered some of the audiences most pressing questions.
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Learn how to explain MTM and its importance
Learn the differences in the Mirixa and OutcomesMTM platforms
Learn how to create a system of policy and procedures for the pharmacy
Learn options for creating organizational systems
Learn best practices for documentation and making recommendations
Identify resources for clinical guideline recommendations and continuing education
The CMS Innovation Center held the seventh in a series of webinars on Thursday, July 18, 2013 from 1:00–2:00pm EDT to provide an overview of the application package.
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In this July 11, 2012 webinar, CMS Innovation Center staff discussed the amended Funding Opportunity Announcement (FOA) for the Strong Start for Mothers and Newborns initiative.
More at: http://www.innovations.cms.gov/resources/StrongStart_FOA.html
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CMS Innovation Center staff hosted a webinar for state officials on Tuesday, August 28, 2012 from 3:00pm to 4:00pm ET to provide additional information on the application process, financial templates and accessing Medicare data.
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The CMS Innovation Center held the third in a series of webinars for potential applicants interested in applying to Health Care Innovation Awards Round Two. The webinar held on Tuesday, June 18, 2013 from 1:30–3:00pm EDT, focused on the remaining two of the four innovation categories.
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The CMS Innovation Center held the fourth in a series of webinars for potential applicants interested in applying to Health Care Innovation Awards Round Two. The webinar held on Thursday, June 20, 2013 from 1:00–2:00pm EDT, focused on how to achieve lower costs through improvement. This webinar also reviewed the components of the Financial Plan.
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This webinar provided an overview on the Medicare Diabetes Prevention Program (MDPP) Expanded Model Billing and Claims process. During this webinar, participants were familiarized with the key terms and entities involved in the billing and claims process, MDPP payment structure and how it applies to billing, and learned how to successfully submit claims to Medicare for MDPP services.
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A unified software platform that helps businesses collect, integrate, and analyze customer data from all sources to create a single, unified view of each customer.
CDPs help businesses to make better decisions about creating better products, quoting competitive prices, and delivering market-leading customer experiences.
The Medicare-Medicaid Accountable Care Organization (ACO) Model team hosted a webinar on Thursday, June 8, 2017 that covered the high-level processes for assigning beneficiaries to Medicare-Medicaid ACOs and calculating savings/losses generated by Medicare-Medicaid ACOs. The webinar also covered the role of participating states in designing the details of these methodologies.
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In this MTBC Brochure you can find all information about MTBC medical billing services and all products related to electronic health record , patient management, and other mhealth apps etc.
This Medicare-Medicaid ACO Model webinar included information on the structure of the Model, Model details including beneficiary attribution, financial methodology and quality measurement options within the Model, and an explanation of data, learning and evaluation. The state-specific development and application process, including instructions for submitting letters of intent were also discussed. This webinar was open to the general public and targeted towards interested states.
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The Part D Payment Modernization Model team presented an overview webinar on Wednesday, February 6, 2019 from 1:00 p.m. to 2:00 p.m. EST. This is a repeat of the webinar held on Thursday, January 31 from 1:00 p.m. to 2:00 p.m. EST.
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Preparation is the Key to Meaningful Use SuccessIatric Systems
To help hospitals and eligible providers navigate the changing landscape of Meaningful Use, we created an educational webcast.
This session provides valuable Meaningful Use information including:
• Recent updates from CMS
• Keys to audit preparation
• How to identify and correct gaps in your Meaningful Use plan
• How to ensure IMO data terminology mapping is completed accurately and on-time
2016 MIPS Final Rule: What you need to know NOWBen Quirk
Find out why you need to pay attention to this Final Rule and what adjustments you need to make to ensure you end up on the winning side of MIPS. It's a complicated program, and results from the Final Rule don't make it any easier.
The goal of this presentation is to understand how to identify the greatest vendor-related risks for an AMI deployment, understand who the stakeholders are for an AMI roll out, and to review and discuss examples of risk mitigation.
The CMS Innovation Center hosted a Beneficiary Engagement and Incentives: Shared Decision Making (SDM) Model webinar regarding the model overview and Letter of Intent (LOI) process on Tuesday, January 10, 2017 from 2:00 - 3:00 p.m. EST. At this event, attendees learned more about the SDM model, eligibility criteria, and LOI requirements.
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The Medicare Advantage Value-Based Insurance Design Model and Part D Payment Modernization Model teams provided a deep dive webinar of the two models on Thursday, February 28 from 3:00 p.m. to 4:00 p.m. EST.
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Your Challenge
Service desk managers with immature service desk processes struggle with:
Low business satisfaction.
High cost to resolve incidents and implement requests.
Confused and unhappy end users.
High ticket volumes and a lack of root-cause analysis to reduce recurring issues.
Wasted IT time and wages resolving the same issues time and again.
Ineffective demand planning.
Our Advice
Critical Insight
Don’t be fooled by a tool that’s new. A new service desk tool alone won’t solve the problem. Service desk maturity improvements depend on putting in place the right people and processes to support the technology.
Service desk improvement is an exercise in organizational change. Engage specialists across the IT organization in building the solution, and emphasize how everyone stands to benefit from the initiative.
Organizations are sometimes tempted to track their work under a single ticket type. Unfortunately, the practice obscures the fact that incidents, requests, and projects require radically different amounts of time and resources, and can create the impression that IT is underperforming. Distinguish between incidents, requests, and projects, and design specific processes to support and track the performance of each activity.
Remember, the value of any IT service management (ITSM) tool is a function of the processes it supports and the adoption of those processes. The ITSM tool with the best functionality is worth little if you do not build the right processes, configure the tool to support them, and work to improve tool adoption in your organization.
Impact and Result
Increase business satisfaction.
Reduce recurring issues and ticket volumes.
Reduce average incident resolution time and average request implementation time.
Increase efficiency and lower operating costs.
Enhance demand planning.
MSP Best Practice | Optimizing RMM Solutions and Increasing MSP ProfitsDavid Castro
MSP best practice. Content includes the following: Why it’s important to analyze the configuration of your RMM solution against industry best practices (and
where to get those practices and how do to the analysis); How to check thresholds and alerts against user roles and policy settings for maximum effectiveness; How to audit the integration of your RMM solution with your PSA tool, including a review of dashboards and reports – and learn why this is often overlooked; How to implement these changes to increase your profitability by 10% to 20%. Presented by Kaseya with SPC International (fka MSP University). October 2013
Regulatory Outlook: Knock MACRA Out of the ParkKareo
Review the latest changes to the regulatory landscape, including HIPAA, MACRA, and the NC HIE. Learn how these changes impact your clients and your business.
Similar to Webinar: Part D Enhanced Medication Therapy Management (MTM) Model - Proposed Encounter Data Specifications (20)
The Medicare Advantage Value-Based Insurance Design (VBID) Model team at the Center for Medicare and Medicaid Innovation (CMMI) and national leaders participated in a discussion around pathways for addressing food and nutritional insecurity at webinar event of our Health Equity Incubation Program on Thursday, March 31, 2022, from 3:00-4:30 PM ET.
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The CMS Innovation Center hosted an office hours session on Tuesday, April 5, 2022 from 3:00-4:00 PM ET to discuss the Medicare Advantage Value-Based Insurance Design (VBID) Model and its Hospice Benefit Component. Attendees received an overview of the Model and the CY 2023 application process, and had an opportunity for questions and answers with the Model team.
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The ACO REACH Model Team will hosted a health equity webinar on Tuesday, April 5, 2022 from 4:00 - 5:00 p.m. EDT. The ACO REACH Model team highlighted Health Equity provisions added to the ACO REACH Model.
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This webinar focuses on the new financial policies featured in the ACO REACH webinar. For more information on the financial methodology for the ACO REACH Model that will be transitioned from the Global and Professional Direct Contracting (GPDC) Model, please refer to prior released financial webinars available on the GPDC Model webpage.
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During this webinar, a high-level overview of the ACO REACH Model was provided including information on the participation and eligibility requirements, Accountable Care Organization (ACO) types, payment mechanisms, and beneficiary alignment methodology.
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The CMS Innovation Center will host a webinar on Thursday, March 10, 2022 from 3:00-4:00 PM ET. During this webinar, presenters will provide a brief review of the recently released Calendar Year (CY) 2023 Requests for Applications (RFAs) for the VBID Model and the Hospice Benefit Component as well as the payment design related to the Hospice Benefit Component of the VBID Model. This session will also offer attendees an opportunity to ask follow-up questions.
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This webinar provided an overview of the Model and the Part D Sponsor application process, as well as included a Q&A session for interested Part D sponsors.
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The CMS Innovation Center hosted a webinar on Wednesday, March 2, 2022 at 3pm – 4pm ET, during which presenters shared updates on the Comprehensive End Stage Renal Disease (ESRD) Care (CEC) Model, the Kidney Care Choices (KCC) Model, and the End-Stage Renal Disease (ESRD) Treatment Choices (ETC) Model. This event was available to the first 1,000 registrants. Presentation materials will be available on the respective model webpages following the session.
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The Medicare Advantage Value-Based Insurance Design (VBID) Model Team hosted an office hours session on Thursday February 3rd, 2022 on the Hospice Benefit Component to provide technical and operational support to interested stakeholders. During this office hours session, presenters answered questions submitted in advance to the VBID Mailbox and offered attendees an opportunity to ask additional questions.
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Has your organization prioritized addressing health inequities? How can a Center for Medicare and Medicaid Innovation (CMMI) Model factor into your organization’s health equity strategy? How can you structure your plan’s benefits to have the greatest impact on underserved communities? What partnership opportunities are available with CMMI?
These are important questions CMMI plans to answer in a new webinar series focused on health equity! CMMI is sponsoring a series of webinars for current and potential Medicare Advantage Organization (MAO) participants in the Value-Based Insurance Design (VBID) Model.
The first webinar in the series provided an overview of the Model’s Health Equity Incubation Sessions effort, articulated a business case for MAOs to leverage VBID Model Components to address health inequities in their member populations, and provided specific guidance and clarification on the full extent of health equity focused flexibilities that fall under the Model’s waiver authority.
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CMMI, in partnership with Million Hearts® at the Centers for Disease Control and Prevention (CDC), will sponsor a webinar entitled Value-Based Insurance Design, Opportunities to Improve Medication Adherence for Cardiovascular Disease Prevention on October 21, 2021 from 3:00-4:00 PM ET. The webinar will present evidence-based high impact strategies for MAOs to improve care and outcomes for beneficiaries with cardiovascular disease (CVD), including underserved populations.
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As part of a broader partnership, CMMI, the Office of the Assistant Secretary for Health (OASH) and the Administration for Community Living (ACL) are jointly sponsoring a webinar titled, Unleashing the Capabilities of MAOs to Deliver Health Innovation for Older Adults in Underserved Settings on October 7 from 2:30-4:00 PM ET to highlight the emerging, numerous opportunities for MAOs to support beneficiaries in more fully meeting their care needs and goals through novel approaches and services enabled by technology.
The webinar will provide an overview of the data supporting these opportunities and will include a panel of three speakers from payer organizations, each of whom will provide an overview of their experience and results in innovating in the use of technology to address unmet enrollee health needs. Panelists include Mona Siddiqui MD, MPH, Senior Vice President for Enterprise Clinical Strategy and Quality at Humana, who will discuss Humana’s approach to the use of data and predictive modeling to proactively engage and provide care for the highest risk and most vulnerable populations; John Wiecha, Medical Director, Senior Products Division at Point32Health, representing the newly combined organizations of Harvard Pilgrim Health Care and Tufts Health Plan will provide an overview of a recent pilot project to improve dementia care through a digital caregiver support program; and Caesar A. DeLeo, MD, MHSA Vice President & Executive Medical Director Strategic Initiatives, Highmark Health Enterprise Clinical Organization, Highmark BCBS who will discuss Highmark’s experience with telemedicine to approach substance use disorders during the pandemic and results from a five-year data driven program addressing appropriate opiate prescribing through profiling and academic detailing.
The webinar offers attendees the opportunity to gain a better understanding of the evidence and potential of several technology-enabled services in improving access, quality and outcomes of care, including, importantly, for underserved populations and will provide MAOs with insights more broadly on the challenges and solutions in design, implementation and evaluation of innovative and technology-enabled service. MAOs that are considering such innovations who may wish to target the use of technology-enabled and/or other services based on chronic illness and/or Low-Income Subsidy (LIS) status through the VBID Model are encouraged to attend.
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The ET3 Model and Medicaid: Opportunities for Alignment webinar provided background on the ET3 Model, discussed the benefits for states of aligning coverage and payment policies with ET3, and explored considerations for states seeking to implement new Medicaid services that align with the ET3 Model. This webinar was intended for state Medicaid agencies, ET3 Model Participants, and other stakeholders interested in learning more about optional Medicaid alignment with the ET3 Model.
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CMS announced an Office Hour event for potential applicants to ask questions ahead of the PCF application deadline.
The PCF Model Team was available to answer questions on key topics including eligibility, payment design and attribution, and more.
You may also refer to the materials from the two PCF webinars held in March: Introduction to PCF and Ready, Set, Apply.
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In order to help ETC Model Participants prepare for the ETC Model, CMS conducted an introductory webinar on Wednesday, December 9, 2020 from 1 p.m. to 2 p.m. The webinar provided an overview of the ETC Model, including:
Participant selection
The Home Dialysis Payment Adjustment
The Performance Payment Adjustment
The ETC Model timeline, including the timing of payment adjustments
Information about how to communicate with CMS about the ETC Model
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The Value-Based Insurance Design (VBID) Model team hosted a webinar on January 28, 2021 from 4:00-5:00 PM EST. During this webinar, presenters provided a brief review of the recently released Calendar Year (CY) 2022 Requests for Applications (RFAs) for the VBID Model and the Hospice Benefit Component. This session also offered attendees an opportunity to ask follow-up questions.
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The Part D Senior Savings Model and Part D Payment Modernization Model teams hosted a webinar on Tuesday, March 23, 2021 from 1:00 to 2:00 PM EDT. During this webinar, presenters provided an overview of the two Models and the Calendar Year (CY) 2022 application process. The session also offered attendees an opportunity to ask follow-up questions.
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CMS hosted a virtual office hour session on April 13, 2021 from 4:00-5:00 PM EDT. During this office hour, presenters provided a review of the Calendar Year 2022 payment design and payment rates related to the Hospice Benefit Component of the Value-Based Insurance Design (VBID) Model. This session also offered attendees an opportunity to ask follow-up questions.
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The Emergency Triage, Treat, and Transport (ET3) Model Medical Triage Line Notice of Funding Opportunity (NOFO) webinar provided an overview of the application process and NOFO requirements for implementing 911 medical triage lines. This webinar was intended for those interested in learning more about the ET3 Model’s Notice of Funding Opportunity, which was released March 12.
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The Primary Care First Model (PCF) Options team provided an overview of the PCF payer partnership. Participants were able to learn about current PCF Model participants, benefits to payer partnership, the framework against which payer proposal alignment will be evaluated, and the payer solicitation process and timeline.
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More from Centers for Medicare & Medicaid Services (CMS) (20)
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
What is the point of small housing associations.pptxPaul Smith
Given the small scale of housing associations and their relative high cost per home what is the point of them and how do we justify their continued existance
Canadian Immigration Tracker March 2024 - Key SlidesAndrew Griffith
Highlights
Permanent Residents decrease along with percentage of TR2PR decline to 52 percent of all Permanent Residents.
March asylum claim data not issued as of May 27 (unusually late). Irregular arrivals remain very small.
Study permit applications experiencing sharp decrease as a result of announced caps over 50 percent compared to February.
Citizenship numbers remain stable.
Slide 3 has the overall numbers and change.
Webinar: Part D Enhanced Medication Therapy Management (MTM) Model - Proposed Encounter Data Specifications
1. Part D Enhanced Medication Therapy
Management (MTM)
Welcome to Today’s Webinar
Part D Enhanced MTM Model: Proposed Encounter Data Specifications
We will begin promptly at 1:30 PM EST
Dial-in: 1-800-832-0736
Meeting Room: *6291628#
Note: All attendee phone lines are muted to prevent audio feedback.
Tuesday, March 1,
2016 1:30-3:00 PM EST
2. Part D Enhanced MTM Model:
Proposed Encounter Data Specifications
Center for Medicare &
Medicaid Innovation (CMMI)
Centers for Medicare &
Medicaid Services (CMS)
U.S. Department of Health and
Human Services (HHS)
March 1, 2016
3. Tips for a Successful Event
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4. Speakers
• Gregory Woods, Centers for Medicare & Medicaid Services
– CMMI Introduction and Overview
• Nicholas Minter, Centers for Medicare & Medicaid Services
– Update on Model Application Process
– Background on Proposed Enhanced MTM Encounter Data Specifications
• Justine Wagner, IMPAQ International
– Key Features of the Proposed Enhanced MTM Encounter Data Structure
• Ilene Harris, IMPAQ International
– Definition of Enhanced MTM Encounters
– Enhanced MTM Encounter Codes and SNOMED CT Examples
– Enhanced MTM Encounter Data Examples
• Evan Perlman, IMPAQ International
– Correcting Enhanced MTM Encounter Records
– File Submission Format
– Data Element Walkthrough
• !u’Sha Washington, Centers for Medicare & Medicaid Services
– Closing Remarks
4
5. CMMI Introduction and Overview
Gregory Woods
Director, Health Plan Innovation
Center for Medicare & Medicaid Innovation
https://innovation.cms.gov/initiatives/enhancedmtm/
5
6. CMMI Overview
• Center for Medicare & Medicaid Innovation (Innovation
Center)
– Created by the Affordable Care Act
– Tasked with developing and testing “innovative payment and
service delivery models to reduce program expenditures 0 while
preserving or enhancing the quality of care” in Medicare,
Medicaid, or CHIP
• Work on Health Plan Innovation
– Medicare Advantage Value-Based Insurance Design
– Part D Enhanced Medication Therapy Management
– Additional potential models are currently under consideration
and/or in development
6
7. Snapshot of the Enhanced MTM Model
• 5 year model performance period, 2017-2021
• 5 selected PDP regions
• Standalone basic PDPs with 2K minimum enrollment
• Increased flexibility
• Payment incentives
• Medicare data provision to participants
• New data collection
• Learning and diffusion events
7
8. Enhanced MTM Model Update
Nicholas Minter
Team Lead,
Enhanced Medication Therapy Management Model
Center for Medicare & Medicaid Innovation
https://innovation.cms.gov/initiatives/enhancedmtm/
8
9. Update on Model Application Process
• Application submission deadline was January 8th, 2016
• CMS plans to issue provisional determination to applicants by early April
• Provisionally approved applicants will need to update applications by mid-
July
• Areas where plans may need to provide updated information
– Additional details on targeting, engagement, and intervention activities
– Contracting arrangements
– Enrollment estimates to align with Part D bid submission
– Related actuarial estimates
• CMS will issue further guidance on the July update window to participants
in April
• Final approval to participate in the model will be formalized as an
addendum to the Part D agreement in September
9
10. Background on Proposed Enhanced MTM
Encounter Data Specifications
• Proposed Enhanced MTM Model Encounter Data
Structure and Pilot Monitoring Measures
– February 26, 2016: HPMS memo released for public comment
– Stakeholders are invited to submit comments to
EnhancedMTM@cms.hhs.gov until 5:00 p.m. ET, Tuesday, April 26,
2016
• Enhanced MTM Model Implementation Contractor:
IMPAQ International, LLC
– In consultation with CMS, IMPAQ developed the encounter data
and monitoring measure specifications
– Will walk through the specification plan and data dictionary
released as attachments to the HPMS memo
10
11. Today’s Objectives
• Introduce proposed enhanced MTM encounter data elements
• Review examples of enhanced MTM encounters
• Demonstrate how to record example encounters using the
proposed data elements
• Explain the proposed enhanced MTM encounter data file
format
• Explain how to submit corrections to encounter data records
• Introduce proposed monitoring measures to be calculated by
Implementation Contractor using the enhanced MTM
encounter data
• Encourage stakeholders to submit comments on the proposed
enhanced MTM encounter data specifications and proposed
monitoring measures
11
12. Key Features of the Proposed Enhanced MTM
Encounter Data Structure
Justine Wagner
Task Lead,
Enhanced MTM Model Implementation Contractor
IMPAQ International, LLC
www.impaqint.com
12
13. Key Features of the Proposed Enhanced MTM
Encounter Data Structure (cont’d)
• Designed to be flexible in order to capture all participating sponsors’ Enhanced
MTM approaches
• Designed to leverage existing code sets
– Systematized Nomenclature of Medicine–Clinical Terms® (SNOMED CT®)1
– National Plan & Provider Enumeration System (NPPES): National Provider
Identifier (NPI)
– Washington Publishing Company: Healthcare Provider Taxonomy Code (HPTCs)
– RxNorm: Concept Unique Identifier (RXCUI)
– CMS: Healthcare Common Procedure Coding System (HCPCS) Level II codes
• Designed as a “long” rather than “wide” data structure to record each Enhanced
MTM touch-point (referral, procedure, issue, and outcome) as it occurs
chronologically
1This material includes SNOMED Clinical Terms® (SNOMED CT®) which is used by permission of the International Health
Terminology Standards Development Organisation (IHTSDO). All rights reserved. SNOMED CT®, was originally created by The
College of !merican Pathologists. “SNOMED” and “SNOMED CT” are registered trademarks of the IHTSDO. 13
14. Key Features of the Proposed Enhanced MTM
Encounter Data Structure (cont’d)
• 17 unique encounter data elements
– 6 record identifiers
– 3 service identifiers
– 8 additional identifiers
• Encounter records will be unique at the Record and Version
level
• Each record is an enhanced MTM encounter, represented by
the Encounter Code data element (e.g., SNOMED CT code)
• Quarterly enhanced MTM encounter data files due 1 month
after the close of every quarter
14
15. Record Identifiers (6)
Required Excerpt from Example #2:
• Record Unique
Key
• Version
• CMS Contract ID
• Plan Benefit
Package ID
• Beneficiary HICN
• Beneficiary
Sequence
Record Version CMS Contract ID
Plan Benefit
Package ID
Beneficiary HICN
Beneficiary
Sequence
Encounter
Date
5201 1 S4567 001 2222222222A 1 20170909
5202 1 S4567 001 2222222222A 2 20170909
5203 1 S4567 001 2222222222A 3 20170909
5204 1 S4567 001 2222222222A 4 20170909
5205 1 S4567 001 2222222222A 5 20170909
5206 1 S4567 001 2222222222A 6 20170909
5207 1 S4567 001 2222222222A 7 20170909
15
17. Additional Identifiers (8)
Situationally Required (depending upon the nature of
the encounter)
• Provider Identifier
• Provider Type
• Other Provider Type Description
• Service Location
• Drug Product Identifier (repeats 10 times)
• DMEPOS Service
• Beneficiary Incentive
• Amount of Cost Sharing Provided
17
19. Enhanced MTM Encounters (cont’d)
• What are enhanced MTM encounters?
• Encounter Codes
• Examples of enhanced MTM encounter data records
19
20. Enhanced MTM Encounters (cont’d)
What are enhanced MTM encounters?
• The records of services delivered to Medicare beneficiaries enrolled in a Part
D Prescription Drug Plan that is participating in the CMMI Enhanced MTM
model
• Essential for measuring and monitoring quality, service utilization and
compliance with Enhanced MTM model participation and contract
requirements
• An important source of information that may be used to evaluate the
effectiveness of the Enhanced MTM model on health outcomes and
Medicare expenditures
• Encounter data are not tied to per-service payment from Medicare to the
Part D Prescription Drug Plan
• Encounter data do not include payment information
20
21. Enhanced MTM Encounters (cont’d)
What information do enhanced MTM encounter data
capture?
• Referral: Document who notified or who referred the beneficiary to
receive MTM
• Procedure: Document what service or intervention the beneficiary
received
• Issue. Document the beneficiary’s medication therapy issue
• Outcome: Document what happened following an MTM procedure
21
22. Enhanced MTM Encounters (cont’d)
• Each encounter record is assigned a series of record identifiers
– Record
– Version
– CMS Contract ID
– Plan Benefit Package ID
– Beneficiary HICN
– Beneficiary Sequence
– Each encounter record is unique at the Record – Version level
•
The following data elements provide information on the actual
encounter
The Beneficiary Sequence indicates the temporal order in which enhanced
MTM encounters occurred
– Encounter Date
– Encounter Code
– Encounter Code Description
– Additional data elements provide detailed information about the
encounter 22
23. Enhanced MTM Encounters (cont’d)
What are examples of enhanced MTM encounter data records?
• Referral: Document who notified or who referred the beneficiary to
receive MTM
• Examples include
– Referred by health care professional
– Referred by self
– Transition from acute care to self-care
– Met sponsor’s auto-referral targeting criteria
• Reporting enhanced MTM encounters for beneficiaries that meet auto-referral
targeting criteria is optional since the MARx system will be capturing beneficiaries
targeted for enhanced MTM.
• However, Part D sponsors may choose to include auto-referral as an enhanced MTM
encounter record to clearly demonstrate what initiated the sequence of enhanced
MTM encounters for a particular beneficiary.
23
24. Enhanced MTM Encounters (cont’d)
What are examples of enhanced MTM encounter data records?
• Procedure: Document what service or intervention the beneficiary
received
• Examples include
Assessment of compliance with medication regimen
Chronic disease process education
Medication regimen review
Consultation
Telemedicine consultation with patient
24
25. Enhanced MTM Encounters (cont’d)
What are examples of MTM encounter data records?
• Issue. Document the beneficiary’s medication therapy issue
• Examples include
Medication therapy unnecessary
Additional medication therapy required
Polypharmacy
Medication taken at higher dose than recommended
Adverse drug interaction
Noncompliance with medication regimen
25
26. Enhanced MTM Encounters (cont’d)
What are examples of MTM encounter data records?
• Outcome: Document what happened following an MTM procedure
• Examples include
Medication stopped – contra-indication
Medication dose increased
Medication therapy management recommendation accepted by
prescriber
Medication therapy management recommendation refused by
prescriber
Patient’s condition improved
Transition of care
Patient died
26
27. Enhanced MTM Encounter odes (cont’d)
SNOMED CT
• Systematized Nomenclature of Medicine – Clinical Terms
• A clinical coding standard for the electronic exchange of health
information
• A required standard in the interoperability specifications as defined
by the US Healthcare Information Technology Panel
• Owned, maintained, and distributed by the International Health
Terminology Standards Development Organisation (IHTSDO), a not-
for-profit association in Denmark
• The National Library of Medicine (NLM) is the US Member of the
IHTSDO and distributes SNOMED CT at no cost
• Technical information and files for download may be found here:
https://www.nlm.nih.gov/research/umls/Snomed/us_edition.html
27
28. Enhanced MTM Encounter Codes
SNOMED CT Examples
SNOMED CT
Code
Description
Potential Enhanced
MTM Activity
185369008 Referred by pharmacist (finding) Referral
1991000124105 Referred by self (finding) Referral
309014007 Referred by doctor (finding) Referral
435411000124108
Patient notified of eligibility for medication therapy management service
(situation)
Referral
429621000124102 Medication therapy unnecessary (finding) Issue
435451000124109 Preventive medication therapy needed (situation) Issue
182836005 Review of medication (procedure) Procedure
429101000124104 Documentation of medication therapy management plan (procedure) Procedure
435441000124107 Medication reminder device set-up (procedure) Procedure
11429006 Consultation (procedure) Procedure
448337001 Telemedicine consultation with patient (procedure) Procedure
394725008 Diabetes medication review (procedure) Procedure
447871000124109
Medication therapy management recommendation accepted by prescriber
(situation)
Outcome
435431000124102
Medication therapy management information sent to health care provider
(situation)
Outcome
395008009 Medication stopped - contra-indication (situation) Outcome
395006008 Medication stopped - interaction (situation) Outcome
271299001 Patient's condition worsened (finding) Outcome
370996005 Patient condition resolved (finding) Outcome
1861000124105 Transition of care (finding) Outcome, Referral
28
29. Enhanced MTM Encounter Codes
If a relevant SNOMED CT code does not exist
• Enter “ZZZZZ” in the Encounter Code variable
• Enter a text description of the enhanced MTM encounter (up to 100
characters)
• Examples
Met sponsor’s auto-referral targeting criteria (OPTIONAL)
Met sponsor’s CMS-approved criteria for cost sharing assistance
• If a relevant SNOMED CT code cannot be identified, sponsors may
contact the Enhanced MTM value set steward to identify additional
SNOMED CT codes
Enhanced MTM Model Encounter Data Companion Guide
29
30. Enhanced MTM Encounter Data Example #1:
Comprehensive Documentation of Services
Beneficiary
Sequence
Encounter
Date
Encounter Code
Encounter Code
Description
Provider
Identifier
Provider
Type
Service
Location
Drug
Product
Identifier
1
Drug
Product
Identifier
2
1 20170110 435411000124108 Patient notified of
eligibility for medication
therapy management
service (situation)
2 20170201 448337001 Telemedicine
consultation with
patient (procedure)
1234567893 1835P0018X Remote
3 20170201 432341000124108 Taking multiple
medications for chronic
diseases (finding)
4 20170201 448177004 Adverse drug
interaction with
drug (disorder)
855334 105944
5 20170201 408377007 Compliance issues
discussed with
patient (finding)
30
31. Enhanced MTM Encounter Data Example #1:
Comprehensive Documentation of Services (cont’d)
Beneficiary
Sequence
Encounter
Date
Encounter Code
Encounter Code
Description
Provider
Identifier
Provider
Type
Service
Location
Drug
Product
Identifier 1
Drug
Product
Identifier 2
6 20170210 11429006 Consultation (procedure) 1234567893 1835P0018X Remote
7 20170210 447871000124109 Medication therapy
management
recommendation accepted
by prescriber (situation)
8 20170210 395006008 Medication stopped
interaction (situation)
105944
9 20170215 435441000124107 Medication reminder
device set up (procedure)
1234567893 1835P0018X 12
10 20170305 448337001 Telemedicine consultation
with patient (procedure)
1234567893 1835P0018X Remote
11 20170305 414059009 Drug therapy compliance
observations (finding)
12 20170305 359746009 Patient's condition
stable (finding)
31
32. Enhanced MTM Encounter Data Example #1:
omprehensive Documentation of Services (cont’d)
Beneficiary
Sequence
Encounter
Date
Encounter Code
Encounter Code
Description
Provider
Identifier
Provider
Type
Service
Location
Drug
Product
Identifier 1
Drug
Product
Identifier 2
13 20170507 1991000124105 Referred by self (finding)
14 20170507 448337001 Telemedicine consultation
with patient (procedure)
1234567893 1835P0018X Remote
15 20170507 448511000124101 Transition from acute care
to self-care (finding)
16 20170507 6021000124103 Targeted medication
therapy review (procedure)
1234567893 1835P0018X Remote
17 20170507 473234001 Dyslipidemia medication
review (procedure)
1234567893 1835P0018X Remote
18 20170507 473226007 Heart failure medication
review (procedure)
1234567893 1835P0018X Remote
19 20170507 423167009 Chronic disease process
education (procedure)
1234567893 1835P0018X Remote
20 20170507 162667001 Patient's condition
poor (finding)
32
33. Enhanced MTM Encounter Data Example #2:
Beneficiary Self-Referral for Enhanced MTM Services
Beneficiary
Sequence
Encounter
Date
Encounter Code
Encounter Code
Description
Provider
Identifier
Provider Type
Service
Location
Drug
Product
Identifier 1
1 20170909 1991000124105 Referred by self (finding)
2 20170909 429621000124102 Medication therapy
unnecessary (finding)
198014
3 20170909 431531000124101 Health literacy
assessment (procedure)
1234567893 1835P0018X Remote
4 20170909 129866007 Deficient knowledge
of medication
regimen (finding)
5 20170909 967006 Medication education
(procedure)
1234567893 1835P0018X Remote
6 20170909 412710004 Medication reminder chart
given (situation)
1234567893 1835P0018X Remote
7 20170909 423167009 Chronic disease process
education (procedure)
1234567893 1835P0018X Remote
33
34. Enhanced MTM Encounter Data Example #3:
Multiple Encounter Sequences, Including Encounters
for Cost Sharing Assistance
Bene-
ficiary
Sequence
Encounter
Date
Encounter
code
Encounter Code
Description
DRUG_ID1
DRUG_ID2
DRUG_ID3
DRUG_ID4
DRUG_ID5
DRUG_ID6
DRUG_ID7
DRUG_ID8
Amount of
Cost
Sharing
Provided
1 20170703 201100012
4105
Referred by health care
professional (finding)
2 20170703 208100012
4103
Multiple chronic
diseases (situation)
3 20170703 432341000
124108
Taking multiple
medications for chronic
disease (finding)
4 20170706 428911000
124108
Comprehensive
medication therapy
review (procedure)
5 20170706 41022002 Assessment of compliance
with medication
regimen (procedure)
6 20170706 129834002 Noncompliance
with medication
regimen (finding)
7 20170707 200100012
4107
Referred by
payer (finding)
34
35. -
Enhanced MTM Encounter Data Example #3:
Multiple Encounter Sequences, Including Encounters
for Cost Sharing !ssistance (cont’d)
Bene
ficiary
Sequence
Encounter
Date
Encounter
code
Encounter Code
Description
DRUG_ID1
DRUG_ID2
DRUG_ID3
DRUG_ID4
DRUG_ID5
DRUG_ID6
DRUG_ID7
DRUG_ID8
Amount of
Cost
Sharing
Provided
8 20170707 ZZZZZ Met sponsor's
approved criteria for
cost sharing assistance
9 20170707 ZZZZZ Provided medication
at zero co-payment
205326 313988 866412 861004 803295 1000870 262095 966158 80.00
10 20170809 ZZZZZ Met sponsor's
approved criteria for
cost sharing assistance
11 20170809 41022002 Assessment of
compliance with
medication regimen
(procedure)
12 20170809 182884001 Drug compliance
good (finding)
13 20170809 ZZZZZ Provided medication
at zero co-payment
205326 313988 866412 861004 803295 1000870 262095 966158 80.00
35
36. Enhanced MTM Encounter Data Example #4:
Beneficiary Experiences a Care Transition
Beneficiary
Sequence
Encounter
Date
Encounter code Encounter Code Description
Provider
Identifier
Provider
Type
Service
Location
Drug
Product
Identifier
1
1 20170102 2001000124107 Referred by payer (finding)
2 20170102 ZZZZZ Met sponsor's auto-referral
targeting criteria
3 20170102 435411000124108 Patient notified of eligibility for
medication therapy management
service (situation)
4 20170102 391156007 Medication review without patient
(procedure)
1245567895 1835P0018X Remote
5 20170102 432341000124108 Taking multiple medications
for chronic disease (finding)
6 20170102 2091000124100 Under care of multiple
providers (finding)
7 20170110 11429006 Consultation (procedure) 1245567895 1835P0018X Remote
8 20170110 304540007 Recommendation to stop drug
treatment (procedure)
1245567895 1835P0018X Remote 995278
9 20170110 6091000124101 Medication therapy management
recommendation refused
by prescriber (situation)
36
37. Enhanced MTM Encounter Data Example #4:
eneficiary Experiences a are Transition (cont’d)
Beneficiary
Sequence
Encounter
Date
Encounter code Encounter Code Description
Provider
Identifier
Provider
Type
Service
Location
Drug
Product
Identifier 1
10 20170127 448511000124101 Transition from acute care
to self-care (finding)
11 20170127 395009001 Medication stopped –
side effect (situation)
995278
12 20170130 428711000124105 Recommendation to change
medication (procedure)
1245567895 1835P0018X 1439829
13 20170130 447871000124109 Medication therapy management
recommendation accepted by
prescriber (situation)
14 20170130 408374000 Drug changed to cost effective
alternative (finding)
647555
15 20170130 359746003 Patient condition stable (finding) 1245567895 1835P0018X
37
38. Enhanced MTM Encounters - Summary
• An enhanced MTM encounter should be submitted to document the
following categories of MTM activities
– Referral: who notified and/or who referred the beneficiary to receive MTM
– Procedure: what service or intervention the beneficiary received
– Issue: the beneficiary’s medication therapy issue
– Outcome: what happened following an MTM procedure, including recommendations
made and assessment of the beneficiary’s health status
• The Beneficiary Sequence indicates the temporal order in which enhanced
MTM encounters occurred
• Sponsors will use existing SNOMED CT codes to document enhanced MTM
activities
• The forthcoming Enhanced MTM Model Encounter Data Companion Guide
will contain instructions on how to access enhanced MTM SNOMED CT code
sets
38
39. Correcting Enhanced MTM Encounter Records
Evan Perlman
Task Lead,
Enhanced MTM Model Implementation Contractor
IMPAQ International, LLC
www.impaqint.com
39
40. Correcting Enhanced MTM Encounter Records
(cont’d)
• Record and Version data elements uniquely identify an encounter record
• Record and Version are used to correct any previously-submitted record that
has been accepted by the system (i.e., records that passed front-end edit
checks at the point of file submission)
Record Version Beneficiary HICN Encounter Date
Submission Q1 2017
1 1 123456789A 20170108
2 1 123456789A 20170219
Submission Q2 2017
1 2 111111111A 20170107
2 2 111111111A 20170219
40
41. File Submission Format
• Tab delimited ASCII file
• Include a header record with variable names
• File naming convention:
MTMEncounter_[ContractID]_Q[1-4]_[YYYY].TXT
• More information on file format, size, and upload
instructions to be included in the forthcoming Enhanced
MTM Model Encounter Data Companion Guide
41
42. Data Element Walkthrough
Variable
Name
Label Definition Optionality Allowable Values Source
RECORD Record Unique identifier for
every enhanced MTM
encounter.
Required Any whole number
beginning at 1 and
increasing by 1 per record
Part D
Sponsor
VERSION Version Unique identifier to
distinguish original
versus corrected
encounter records.
Required Any whole number
beginning at 1 and
increasing by
1 per record version
Part D
Sponsor
CNTRCT_ID CMS Contract
ID
5-digit identifier of
the CMS contract.
Required Valid CMS Contract ID CMS
PBP_ID Plan Benefit
Package ID
3-digit identifier of
the specific plan
benefit package (PBP)
in which the
beneficiary is
enrolled.
Required Valid CMS PBP ID CMS
42
43. Data Element Walkthrough (cont’d)
Variable
Name
Label Definition Optionality Allowable Values Source
HICN Beneficiary
HICN
Unique number the Social
Security Administration assigns
to each Medicare beneficiary,
which is the Health Insurance
Claim number (HICN). For
Railroad Retirement Board (RRB)
beneficiaries, provide the RRB
number in this field.
Required Alphanumeric
characters. Do
not use hyphens
or other symbols
CMS
SEQUENCE Beneficiary
Sequence
Temporal order in which an
enhanced MTM encounter for a
beneficiary occurred.
Required Any whole
number
beginning at 1
and increasing by
1 per beneficiary
Part D
Sponsor
43
44. Data Element Walkthrough (cont’d)
Variable
Name
Label Definition Optionality
Allowable
Values
Source
ENCTR_DT Encounter
Date
Date the encounter occurs. Required Any date during
reporting
period
Part D Sponsor
ENCTR_CD Encounter
Code
SNOMED CT code identifying the
encounter, including referrals,
procedures, medication therapy
issues, or outcomes.
Required SNOMED CT
codes
Otherwise use
code ZZZZZ
SNOMED CT
ENCT_DESC SNOMED CT
Code
Description
Text description of the
encounter code.
Required Text SNOMED CT
or
Part D Sponsor
44
45. Data Element Walkthrough (cont’d)
Variable Name Label Definition Optionality Allowable Values Source
PROVIDER Provider The NPI number that uniquely identifies Situationally Any valid NPI or NPPES
Identifier an individual or organizational provider Required “N!
that initiated the enhanced MTM service.
PROVIDER_TYPE Provider
Type
Type of provider performing the MTM
service (e.g., pharmacist, nurse
Situationally
Required
Health Care
Provider Taxonomy
Washington
Publishing Company;
practitioner). If not one of the Health
Care Provider Taxonomy Codes, use
“Other” and specify in the Other Provider
Type Description field.
Code or Other CMS
OTHER_PROVIDER Other Text description of provider type if no Situationally Any text Part D Sponsor
_TYPE_DESC Provider Health Care Provider Taxonomy Code is Required or blank
Type available. Must be populated if Provider
Description Type is “Other”/
LOCATION Service
Location
Where the service was provided, [e.g.,
pharmacy- home- physician’s office-
assisted living facility; remotely (as in
telehealth)]. CMS Place of Service code.
Can also use “Remote”
Situationally
Required
Any valid code,
Remote,
or blank
CMS Place of Service
code; or, Remote if
service delivered via
telehealth/email
(for non-face-to-face encounters).
45
46. Data Element Walkthrough (cont’d)
Variable Name Label Definition Optionality Allowable Values Source
DRUG_ID Drug Product
Identifier
[Repeats 10
Times]
RXCUI code(s) for the product(s)
associated with the medication therapy
issue. May not be applicable
to all services provided.
Situationally
Required
RXCUI
or blank
RxNORM
DMEPOS DMEPOS
Service
HCPCS Level II code that uniquely
identifies products, supplies,
and services.
Situationally
Required
Any valid HCPCS
Level II code
or blank
CMS: HCPCS
Level II codes
INCENTIVE Beneficiary
Incentive
Text description of a CMS-approved
service, product or incentive, such as a
gift card to encourage beneficiary
participation in MTM, or medication
reminder device to improve
medication compliance.
Situationally
Required
Any text
or blank
Part D Sponsor
COST_SHR_
AMT
Amount of
Cost Sharing
Provided
Amount of CMS-approved cost sharing, if
any, provided to the beneficiary for the
service, item, or drug product (see
Enhanced MTM RFA, p. 26).
Situationally
Required
Currency
or blank
Part D Sponsor
46
47. Proposed Monitoring Measures
• Use enhanced MTM encounter data to assess program’s implementation and
effectiveness
• Primary goals are to verify that approved services are reaching targeted population,
and to identify barriers and successes
• Measures may be calculated for sub-populations of interest based on targeting
approaches
– Chronic diseases
– Beneficiary sociodemographics (e.g., region, LIS status)
• Measures are NOT used for payment calculations
• Measure results may be shared with sponsors for learning and model improvement
• Measure specifications and measure sets will be adjusted and updated to reflect
public comment, and to address approved Enhanced MTM plans
47
48. Proposed Monitoring Measures (cont’d)
Example measures under development
• Percentage of Beneficiaries Discharged from the Hospital who
Received Enhanced Medication Therapy Management Services
• Percentage of Targeted Beneficiaries with at least One
Medication Therapy Issue
• Percentage of MTM Recommendations that were Implemented
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49. Closing Remarks
!u’Sha Washington
Learning System Co-Lead,
Enhanced Medication Therapy Management Model
Center for Medicare Medicaid Innovation
https://innovation.cms.gov/initiatives/enhancedmtm/
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50. Closing Remarks
• Proposed enhanced MTM encounter data specifications leverage existing
code sets and are designed to be flexible in order to capture all
participating sponsors’ Enhanced MTM approaches
• Enhanced MTM encounter data and proposed monitoring measures will
be used for measuring and monitoring quality, service utilization and
compliance with Enhanced MTM Model participation and contract
requirements
• Enhanced MTM encounter data and proposed monitoring measures are
not used for reimbursement or payment calculations
• Proposed enhanced MTM encounter data specifications, measure sets
and measure specifications will be updated to reflect public comment
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51. Thank You for Participating in Today’s
Learning Event!
• Stakeholders are invited to submit comments to
EnhancedMTM@cms.hhs.gov until 5:00 p.m. ET, Tuesday, April 26, 2016
• For questions pertaining to today’s event and to propose learning event
topics please email EnhancedMTM@cms.hhs.gov
• Visit the Part D Enhanced MTM model webpage to access model-specific
details, including, previous learning events, and supplemental
information
• The recording, transcript and slides from today’s event will be available
on the CMMI website:
https://innovation.cms.gov/initiatives/enhancedmtm/
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52. Reminder: Please Provide Your Feedback
You can access the survey by using the Post Survey box
that appears onscreen
Click the Post
Event Survey
Then click
“rowse To”
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