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Which grantmakers are more likely to fund my organization?
How much time and staff should I devote to grantseeking?
What is a reasonable level of funding to expect for my organization?
Does my budget or mission focus affect my organization’s ability to be awarded grants?
How can I use recent trends in grantseeking to my organization’s advantage?
This webinar will reflect just-published information on grants, grantseeking, and trends. It will assist you in planning for 2019 – 2020 and in managing the expectations of your stakeholders — board members, donors, and the community at large. It will serve as a valuable tool for organizations to review their grantseeking efforts, report on performance, and plan for the future.
Median award sizes by organizational budget and mission will be included — benchmarks you can really use to establish your own grantseeking goals.
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The State of Grantseeking™ Reports spotlight recent developments in funding so your organization can be more strategic in its grantseeking.
Which grantmakers are more likely to fund my organization?
How much time and staff should I devote to grantseeking?
What is a reasonable level of funding to expect for my organization?
Does my budget or mission focus affect my organization’s ability to be awarded grants?
How can I use recent trends in grantseeking to my organization’s advantage?
This webinar will reflect just-published information on grants, grantseeking, and trends. It will assist you in planning for 2019 – 2020 and in managing the expectations of your stakeholders — board members, donors, and the community at large. It will serve as a valuable tool for organizations to review their grantseeking efforts, report on performance, and plan for the future.
Median award sizes by organizational budget and mission will be included — benchmarks you can really use to establish your own grantseeking goals.
Join Ellen C. Mowrer, president and COO of GrantStation, and Kevin Peters, its senior research specialist and technical associate, for this fast-paced, data-rich webinar that also covers trends and free resources. We hope to see you there!
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Open source software allows anyone to freely read, study, modify and redistribute a software’s source code with little restriction other than that free access is maintained. For a nonprofit, open source represents a fantastic opportunity to tap into some of the best technology out there, to engage with entirely new allies, and to reduce long-term technology costs for an organization.
Join the Case Foundation’s VP of Interactive Strategies, John Jones, for a webinar where he will cover the following topics:
- Discuss what open source is
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Does the prospect of going through a financial statement audit scare the heck out of you? Wouldn't it be nice to know exactly what auditors will be asking and expecting from you — BEFORE they arrive — and be ready with everything they need? Wouldn't it be cool if you could easily give them everything right from within your QuickBooks file?
We are very excited to have Gregg Bossen, a CPA specializing in auditing nonprofits and president of QuickBooks Made Easy for Nonprofits, present this one-of-a-kind and highly requested webinar! Gregg's firm audits over 30 nonprofits a year!
In this must-see session, we will cover:
- A complete list of what your auditor will need — beyond the list they initially give you
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- How to attach copies of grant agreements and bills from vendors right into QuickBooks
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Visit http://www.techsoup.org for donated technology for nonprofits and libraries!
Windows 10 is the latest operating system from Microsoft and includes a whole range of exciting new features that include Edge, the new, secure web browser; virtual desktops for managing multiple workspaces; and Cortana, your virtual personal assistant.
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Visit http://www.techsoup.org to access donated technology for nonprofits and libraries!
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Webinar: Go On A Hardware Safari With Idealware-2017-02-16Susan Hope Bard
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Navigating Payment Processing | Jay WigdoreJayWigdore
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Navigating Payment Processing | Jay WigdoreJayWigdore
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The document provides an overview and agenda for a National Sales Agent training program. It aims to give agents a basic understanding of the payments industry, Leaders Merchant Services' products and services, pricing, selling strategies, and how to make money. It covers topics like the payments transaction process, fees involved, EMV, Durbin Amendment, PCI compliance, and Leaders' offerings like credit/debit card processing, gift cards, loyalty programs, and merchant cash advances. It emphasizes ethics in marketing and stresses developing prospects through referrals in order to generate sales.
It's easy to get overwhelmed or lost when navigating the world of top credit card processors and credit card processing. Why? Credit card processing can be a complex system with an even more complicated set of terms. Visit us at: https://webpays.com/credit-card-processing.html
Credit card processing
https://www.highriskgateways.in/credit-card-processing/
Our credit card processing facility allows you to accept payments from customers around the world, using a variety of credit card brands, including Visa, MasterCard and Cirrus Maestro. In order to support your business, we take a unique approach to credit card payments, focusing on real-time processing, cardholder security, and online fraud prevention
The document discusses the future of payments in the 21st century and how new technologies and business models are disrupting traditional payment systems. It analyzes trends like real-time payments, use of unique identifiers like phone numbers and emails, push-based systems like PayPal versus pull-based card networks, improved security and fraud controls, lower processing costs, and the transition away from paper checks and plastic cards to digital and mobile-based payments. PayPal is highlighted as an example of a company leveraging these 21st century innovations to build a highly successful new payments platform.
Credit card fees can be complex, but it is important for merchants to understand them. Fees include processing fees of around 2% of each purchase paid to merchant service providers. Processing fees vary across credit card networks from 1.43-2.4% for Visa to 1.55-2.6% for Mastercard. Interchange fees, which are collected by issuers, also influence overall costs and are impacted by factors like card type, payment method, and transaction volume. Carefully choosing a merchant services provider with competitive rates can help reduce unnecessary business expenses from credit card acceptance.
E-commerce System Technologies, Repository and Networking Technologyizan28
The document outlines an introduction to online payment systems and security. It discusses various payment methods including payment cards, electronic cash, electronic wallets, and stored-value cards. It also covers online payment processing, merchant accounts, and open and closed-loop payment systems. The document then discusses Internet technologies used by banks including check processing and mobile banking. It concludes by covering criminal activities like phishing and identity theft that target payment systems.
Plastic money and digital cash sept 2012 abbl card infoShihab Uddin Khan
This document discusses digital cash/plastic money and electronic payment systems. It defines payment systems as a set of instruments, procedures, and funds transfer systems that ensure the circulation of money. It also defines electronic payment as a financial exchange that takes place online between buyers and sellers, usually using some form of digital financial instrument backed by a bank. The document then discusses different types of electronic payment systems like digital cash, credit cards, stored value cards, and debit cards and how they have affected both consumers and companies.
The OneCard is a closed-loop prepaid card system that offers loyalty and marketing features to improve return on investment for merchants. It provides a full payment processing system including a customizable back office, mobile capabilities, and analytics to help merchants better understand customer behavior and target promotions. Merchants can also create their own loyalty programs through OneCard to increase customer loyalty and profits. Transaction fees are much lower for merchants compared to credit cards, allowing them to save on costs.
Electronic payment systems have revolutionized business by reducing paperwork and transaction costs. Common electronic payment modes include credit cards, debit cards, smart cards, e-money, and electronic funds transfer. Credit cards allow customers to make purchases and pay the balance later, while debit cards deduct funds immediately from the linked bank account. Smart cards contain encrypted payment and personal information. E-money refers to online payments via payment cards or services like e-cash. The Automated Clearing House (ACH) network facilitates electronic funds transfers between bank accounts in the US.
A payment value chain typically involves five main parties: the customer, merchant, issuer, acquirer, and card network. The customer initiates payment to the merchant, who must have a merchant account with an acquirer. The acquirer routes the transaction to the card network and issuer for approval. If approved, the issuer makes payment to the acquirer, who settles funds with the merchant less various fees. Additional parties that may be involved include payment processors, payment service providers, payment gateways, terminal manufacturers, and digital wallet providers.
This document discusses high risk merchant accounts and the benefits they provide. It notes that high risk merchants, such as those in gambling, airlines, software, and auctions, have difficulty obtaining standard merchant accounts due to the risky nature of their business. High risk merchant accounts provide credibility, one-stop payment solutions, speedy processing, smoother operations, 24/7 customer support, and high levels of privacy and security. The document also discusses prepaid card rewards programs that allow merchants to offer incentives to customers who pay with virtual cards, as well as custom prepaid card programs and merchant account management services.
Payment processor fees, also known as merchant service fees, are the charges levied by the company providing credit card payment processing services to the merchant. Visit us at: https://webpays.com/best-credit-card-payment-companies.html
E-commerce refers to the buying and selling of goods and services over the Internet. Electronic payment methods used in e-commerce include credit cards, debit cards, smart cards, e-money, and electronic funds transfer. These electronic payments allow for paperless monetary transactions that reduce costs for businesses while providing convenient online shopping for consumers. While e-commerce provides advantages such as expanded markets, improved customer service, and increased choice for consumers, it also faces challenges including high initial costs, user resistance to unfamiliar online sellers, and security issues with online transactions.
This document summarizes the services provided by North American Bancard, a payment processing company. They offer competitive credit card and electronic check processing rates and aim to save businesses money on their current processing fees. Their services include point-of-sale, online, and mobile credit card processing as well as check guarantee programs. They also offer cash advances to businesses based on expected credit card sales.
Everything You Need to Know About Taking PlasticBusiness.com
Consumers are so used to the convenience of credit and debit cards that it's no longer an option for a merchant to take plastic -- it's a necessity. Consumers expect to be able to use plastic to pay for everything, even small items. From their point of view, that's the end of the transaction but it's a whole different story for the merchant.
From credit card readers to securing the networks to transmitting information to the bank, there are multiple steps that must happen before the money is finally deposited into the merchant's account.
This document provides an overview of a proposed smart card based solution for various applications. It discusses using smart cards for ration cards, driving licenses, voter IDs, electricity payments, and microfinance. Smart cards allow for secure and convenient access to services while reducing costs compared to traditional methods. The solution aims to eliminate fraud and improve access, efficiency, and transparency across different sectors.
While the convenience and speed of card payments are undeniable, merchants must navigate a complex web of credit card payment processing fees and rates. Visit us at: https://webpays.com/best-credit-card-payment-companies.html
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Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Advancing Impact Measurement | Public Good App HouseTechSoup
Join us for an important discussion with three distinguished experts who are pioneering new approaches to impact assessment and funding:
💡 Raymond Cheng, Co-Founder of Open Source Observer: This free analytics suite offers a promising model for measuring the impact of contributions to the health of an ecosystem, with potential applications for nonprofit projects.
💡 Ken (bitbeckers) Beckers of Hypercerts: This protocol aims to streamline the process of funding and rewarding positive impact through a shared, decentralized database for impact claims and funding mechanisms.
💡 Laura (LauNaMu) Navarro, Founder of Metrics Garden Labs: By developing tools to measure the "soft" contributions of a community beyond code, Metrics Garden Labs is exploring new dimensions of impact assessment.
This webinar will:
👉 Engage with leading experts and gain valuable insights into new strategies and mechanisms that are advancing impact measurement.
👉 See demonstrations of the latest tools and methods being developed to measure and enhance the impact of public good projects.
👉 Connect with a diverse community of nonprofits, developers, and open source enthusiasts, fostering meaningful collaborations and exchanges of ideas.
As we strive to create a more just and equitable world, it is essential that we work together to find better ways of evaluating and supporting the vital work done by nonprofits and public good technologists.
Video: https://youtu.be/4kLsZK3wK2Q
CHAPTERS
00:00 Opening Remarks and How to Engage
00:21 Introducing TechSoup and Its Mission
00:49 Spotlight on Event Partner: Funding the Commons
03:26 Introduction to Speakers and Their Innovations
04:31 Deep Dive into Open Source Observer with Raymond Cheng
13:59 Exploring Hypercerts with Ken Beckers
22:38 Evaluators in the Ecosystem: The Role and Impact
23:37 Introducing Funders to Validated Claims
24:10 VoiceDeck: A Marketplace for Journalistic Impact in India
26:29 Impact Garden: Standardizing Impact Data
35:05 Q&A Session: Insights on Impact Evaluation and Funding
CONTINUE LEARNING & BUILDING - Accelerating Makers is helping technology builders and nonprofits co-create purpose-built tools for public good: https://AcceleratingMakers.PublicGoodAppHouse.org
BROWSE - DWeb explainer documents and guides for civil society:
https://acceleratingmakers.publicgoodapphouse.org/resources
ATTEND - Live tech events for makers and nonprofit Leaders: https://events.techsoup.org/public-good-app-house/
This event is supported by an award from the Filecoin Foundation for the Decentralized Web.
Hosted by TechSoup on May 23, 2024.
https://events.techsoup.org/e/m4gprj/
Keeping Your Information Safe with Centralized Security ServicesTechSoup
In this webinar, Felipe Mondragon from Tech Impact shared the basic understanding of how cyberattacks happen and how to prevent them. Small to medium-sized nonprofit organizations are specifically susceptible due to their lack of cybersecurity policies and staff training. The good news is that there are lots of things you can do to protect your organization, even if you’re not a security expert.
Telling Your Story_ Simple Steps to Build Your Nonprofit's Brand Webinar.pdfTechSoup
In this webinar, Lisa Quigley and Ryan Tatum of Tapp Network explained how to share your nonprofit's story effectively, and easy ways to create a recognizable brand to amplify your impact.
Securing the Future | Public Good App HouseTechSoup
In an age where the digital privacy and security of activists are under constant siege, the imperative for change-makers to equip themselves with the critical knowledge and tools to protect their missions and communities has never been more urgent.
This event is designed to empower activists with the knowledge of decentralized technologies that serve to bolster privacy and enhance security measures.
The agenda includes a blend of insightful talks and live demonstrations by leading Makers of public good technologies.
APP DEMOS
👉 Snowflake: a free and open-source censorship circumvention tool from The Tor Project.
👉 Signal: why most chat tools are problematic for privacy, how they can be exploited, and how Signal can help. Freedom of the Press Foundation will demo some basic Signal features that will benefit activists.
👉 Quiet: a "Slackier Signal" for teams doing sensitive work.
👉 Surveillance Self-Defense: the EFF's repository of how-to guides and explainers for protecting yourself and your friends online.
CONTINUE LEARNING & BUILDING - Accelerating Makers is helping technology builders and nonprofits co-create purpose-built tools for public good: https://AcceleratingMakers.PublicGoodAppHouse.org
BROWSE - DWeb explainer documents and guides for civil society: https://acceleratingmakers.publicgoodapphouse.org/downloads
JOIN - Accelerating Makers community: https://survey.alchemer.com/s3/7572582/Accelerating-Makers-Community-Registration
ATTEND - Live tech events for makers and nonprofit Leaders: https://events.techsoup.org/public-good-app-house/
This event is supported by an award from the Filecoin Foundation for the Decentralized Web.: @filecoinfoundationforthede7472
Hosted by TechSoup on May 9, 2024.
https://events.techsoup.org/e/m6wcv9/
Introduction to TechSoup’s Digital Marketing Services and Use CasesTechSoup
In this webinar, Tapp Network experts shared how to boost your nonprofit's digital presence, donor engagement, and ideas for nonprofits seeking to enhance their online marketing and fundraising efforts.
Introduction to Nonprofit Accounting: The BasicsTechSoup
In this webinar, members learned the ABCs of keeping books for a nonprofit organization. Some of the key takeaways were:
- What is accounting and how does it work?
- How do you read a financial statement?
- What are the three things that nonprofits are required to track?
-And more
Executive Directors Chat Embracing Diversity and Cultural DifferencesTechSoup
In this webinar, LaCheka Phillips, Director of Equity, Inclusion, Diversity & Culture (EIDC) at TechSoup offers executive directors and their teams strategies needed to embrace and celebrate diversity within their nonprofits.
Participants shared experiences how their nonprofit fosters an inclusive environment that appreciates and leverages cultural differences for a stronger, more connected team.
Grant Readiness 101 TechSoup and Remy ConsultingTechSoup
In this webinar, nonprofits learned how to delve into the minds of funders, unveiling what they truly seek in qualified grant applicants, and tools for success.
Learn more about the Grant Readiness Review service by Remy Consulting at TechSoup to help you gather, organize, and assess the strength of documents required for grant applications.
Building the Commons: Community Archiving & Decentralized StorageTechSoup
This event shines a spotlight on the intersection of decentralized storage solutions and community archive projects. For years, digital archiving has been essential for preserving historical documents and community memories. However, traditional storage methods increasingly face issues around costs, data ownership, privacy concerns, and accessibility limitations. This is where decentralized storage offers a fresh approach to safeguarding vast public datasets.
Designed for enthusiasts and professionals in community archiving, research, and library sciences, this event will be a mix of talks and demos by leading Makers of public good technologies.
Hosted by TechSoup on April 25, 2024.
https://events.techsoup.org/events/details/techsoup-public-good-app-house-presents-building-the-commons-community-archiving-amp-decentralized-storage/
Inclusivity Essentials_ Creating Accessible Websites for Nonprofits .pdfTechSoup
In this webinar, Tapp Network experts shared how to ensure that your website is welcoming to all audiences by using accessibility features and complying with ADA standards.
Welcome to TechSoup - New Member Orientation and Q & A (April 2024)TechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Executive Directors Chat Initiating Equity for Impact.pdfTechSoup
This interactive meeting was designed for leaders eager to lay the groundwork for equity within their nonprofits. LaCheka Phillips, Director of Equity, Inclusion, Diversity & Culture (EIDC) at TechSoup and nonprofit leaders shared some peer-to-peer insights, their commitment to learn, and initiate more inclusive and equitable practices in the nonprofit sector.
Set the Path Forward with Smart Technology Decisions.pdfTechSoup
In this session, Melanie Meyer and Mark Mason from Tech Impact discussed how to look at your current technologies, how to gauge where you are, and how to plan and budget for the future success of your organization.
Bharat Mata - History of Indian culture.pdfBharat Mata
Bharat Mata Channel is an initiative towards keeping the culture of this country alive. Our effort is to spread the knowledge of Indian history, culture, religion and Vedas to the masses.
Presentation by Rebecca Sachs and Joshua Varcie, analysts in CBO’s Health Analysis Division, at the 13th Annual Conference of the American Society of Health Economists.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
How To Cultivate Community Affinity Throughout The Generosity JourneyAggregage
This session will dive into how to create rich generosity experiences that foster long-lasting relationships. You’ll walk away with actionable insights to redefine how you engage with your supporters — emphasizing trust, engagement, and community!
Presentation by Julie Topoleski, CBO’s Director of Labor, Income Security, and Long-Term Analysis, at the 16th Annual Meeting of the OECD Working Party of Parliamentary Budget Officials and Independent Fiscal Institutions.
2. Using ReadyTalk
• Chat to ask questions
• All lines are muted
• If you lose your Internet
connection, reconnect using
the link emailed to you.
• If you lose your phone
connection, re-dial
the phone number
and re-join.
• ReadyTalk support:
800-843-9166
Your audio will play through your computer’s speakers. Hear an echo? You
may be logged in twice and will need to close one instance of ReadyTalk.
2
3. You Are Being Recorded…
• This webinar will be available on the TechSoup website
along with past webinars:
www.techsoup.org/community/events-webinars
• You can also view recorded webinars and videos on our
YouTube channel:
https://www.youtube.com/TechSoupVideo
• You will receive an email with this presentation,
recording, and links within a day.
• Tweet us @TechSoup or using hashtag: #techsoup
3
5. Presenters
5
Assisting with chat: Sun Park and Ale Bezdikian, TechSoup
Becky Wiegand
Webinar Program Manager
TechSoup Global
Nick Bencivenga
COO
Dharma Merchant Services
7. Agenda
• Introduction to TechSoup
• Participant Polls
─ How do you need to process credit cards?
• Understanding Transactions and Players Involved
─ Merchant Service Providers, Payment Gateways, ISOs
• How Credit Card Pricing Works and Avoiding Traps
• How to Accept Different Kinds of Payments
─ Online, In-Person, POS, Smartphone
• Credit Card Processing Providers
• Q&A
7
8. About TechSoup Global
We are a global network of 63 partner NGOs that provide the
best technology resources to over a half-million organizations in
121 countries.
8
We connect organizations and people with the resources,
support, and technology they need to change the world. Learn
more from our 2014 Year in Review:
http://yearinreview.techsoupglobal.org/
9. 9
We are working toward a time when every social benefit
organization on the planet has the technology, resources, and
knowledge it needs to operate at its full potential.
121
countries
served
63
partner
NGOs
41
Net2 local
groups
615k
NGOs
reached
Our Reach
10. Our Impact
10
Together, we build a stronger, more resilient civil society.
$4.8B
in technology
products and grants
employed by NGOs
for the greater good
35
languages used
to provide
education and
support
100+
corporate and
foundation partners
connected with the
causes and
communities they
care about
5.9M
annual visits to
our websites
600,000
newsletter
subscribers
empowered with
actionable knowledge
79%
of NGOs have
improved organizational
efficiency with
TechSoup Global's
resource offering*
*Source: = survey conducted among TechSoup members in 2013.
11. Our Product Donation Programs
Donated technology, education, and community forum resources
for NGOs save costs, magnify impact, and extend reach.
11
12. Participant poll
• How familiar are you with merchant services?
─ We accept credit cards and know a lot
─ Accept cc and don’t know much
─ Don’t accept credit cards at all yet
─ Not sure where to begin
─ Other
12
13. Participant poll
• I’m interested in cc processing in these ways (select
any):
─ Online sales/donations
─ Phone/mail order donations/sales
─ In-person or card-present transactions
─ Smartphone/mobile donations/sales
─ Automatic/recurring donations/sales
─ Other
13
15. What is a merchant account, and why do I need one?
A merchant account is a business account with a bank that allows an
organization to accept credit card payments for donations or other
products/services. Why do you need one?
• Your merchant service provider (MSP) manages the technical aspects of physically
taking credit cards – through a terminal, website, or smartphone.
• Credit card transactions carry risk! Disputes on donations/purchases; fraud
disputes. Your MSP reduces these risks, and manages fraud if it does happen.
• Your MSP pays you for your credit card sales! The MSP manages the connection to
your bank account.
16. All credit card transactions
involve several entities:
1. Customer
2. Merchant (that’s you!)
3. Card-issuing bank
4. Merchant Service
Provider (MSP)
17. Who are the different entities involved in a transaction?
1. Customer: In every credit card transaction, the customer is the person/organization
who is making the purchase or donation.
2. Merchant: That’s you! The merchant is the organization accepting the payment.
3. Card Issuing Bank: Also known as the “issuer.” The card issuing bank is your customer’s
bank. The card issuing bank represents your customer and will defend your customer
in the event of a dispute.
4. Merchant Service Provider (MSP): Also known as the “acquiring bank.” The MSP is your
bank for credit card transactions. The MSP represents you, the merchant. The MSP
manages risk, funds the merchant, ensures your account meets Visa/MC regulations,
and reports income back to the IRS per federal law.
5. Independent Sales Organization (ISO): An ISO is a partner of an MSP, and acts on behalf
of the MSP. Many MSPs do not have their own sales acquisition channels, and an ISO
acts as the “agent” for merchants; and, is responsible for signing new merchants,
integrating technical details, setting fees/terms, and providing customer support.
18. What is a payment gateway?
Think of a Payment Gateway like a credit card terminal for the Internet. The
main function of a Payment Gateway is to encrypt sensitive credit card data
and securely send it across the Internet for a live authorization. In a nutshell,
a payment gateway’s job is to keep your sensitive data safe when traveling
over the Internet.
Do I need one?
That depends! If you accept online payments, you’ll almost certainly need a
payment gateway. A payment gateway is the only system that allows for live,
real-time authorizations in an Internet environment.
20. Why do I need a separate vendor for a payment gateway?
• The main reason is to be able to easily integrate with outside services. For example –
popular gateways like Authorize.net can automatically sync your sales with QuickBooks
or can integrate with your CRM (like SalesForce).
• Gateways can provide many advanced features. Some gateways allow for automatic
recurring donations, secure credit card data storage, or smartphone acceptance. A good
gateway will allow your organization access to an easy-to-use “front-end” system for
accepting credit cards, running reports, and managing your donors.
• Some MSPs do have their own gateways. However, because most MSPs don’t want their
customers to easily switch to another provider, the “internal” gateways often have strict
limitations about what processor they can connect with. As such, many merchants
intentionally choose an “agnostic” gateway, so that they can connect with any MSP down
the line, without having to modify their entire system.
21. How does credit card pricing work?
There are three main components to the cost of all credit card transactions:
1. Interchange: Interchange rates are the base-costs of every sale and are the fees that are
paid back to the card issuing bank. Interchange fees are fixed and apply to all merchants.
2. Card Association Fees: Card association fees are paid as a percentage of every sale and
the fees are paid back to the Card Associations, such as Visa, MasterCard, and Discover.
3. MSP Margins: Your MSP will charge a fee for their service to cover administrative costs,
risk mitigation, hardware, processing, customer support, etc.
22. What is Interchange?
For every credit/debit card that exists, there is a pre-set rate that the MSP pays to the issuing
bank. This rate is known as the Interchange rate. Upon completion of a sale, the interchange
rate is paid to the card-issuing bank immediately by the MSP. These rates correlate to the cost
that each bank has set for these cards.
Typically, cards with more “perks” or “extras” will have higher Interchange rates because the
card-issuing bank has additional costs to recoup. (Think rewards, points, or airline miles.)
Other cards are very inexpensive to process and, thus, have lower interchange rates. (Think
debit cards – these are essentially taking money from a checking account and considered low-
risk for a bank.) These interchange rates apply to all MSPs, from the largest providers to the
smallest. That means that at the end of the day, all providers are competitive since they all
share the same costs.
Interchange will always appear in a two-component format, such as:
2.00% + $0.10/transaction
23. What are Card Association Fees?
Card Association Fees (also known as Card Brand Fees) are the fees that are actually
paid back to Visa/MasterCard/Discover. These are also commonly referred to as NABU
fees (Network Access and Brand Usage fees). Most merchants don’t realize that the vast
majority of the fees paid aren’t actually paid to the Card Associations, but instead to the
banks that physically issue the cards.
The Card Associations do make their money, though! There are literally dozens of
different small circumstantial fees charged by the associations that apply in all different
circumstances. Keep in mind that these are not charged by your MSP. These are fees
collected by your MSP and immediately passed through to the Corporate brand of card
your customer used.
The average card association fees are 0.12% + $0.02/transaction.
24. Why choose a full-service provider?
1. A full-service MSP assists you with making cost-effective payment decisions.
If your organization is accepting payments across multiple channels and takes
over $10,000/month in donations/payments, you’ll likely benefit from working
with a full-service provider. Full-service MSPs are “on call” for emergencies and
offer professional guidance to assist your organization with keeping costs low,
protecting you from fraud, and implementing services that can increase your
donations and conversions.
2. A full-service MSP can help you reduce costs significantly. Especially at volume
levels of $25,000/month and above, a full-service provider who offers
interchange-plus pricing can typically offer vast savings over “all-inclusive”
providers like Square or PayPal.
25. Why choose PayPal?
1. PayPal is great for smaller or newer organizations. PayPal starts out with $0 in
monthly static fees, so it’s a great way to “get your feet wet” with credit card
processing. PayPal offers easy setup, fast account creation, and simple pricing
terms. This makes them a no-brainer for newer organizations or organizations
with limited payment processing needs.
2. PayPal keeps things simple. Accepting payments can be complex, depending
on your needs. If your organization is OK sacrificing some more advanced
features, PayPal can keep your payment acceptance simple. Although often a
bit more expensive, their fee structure is straight-forward – meaning it’s easy to
accurately project your payment processing costs. PayPal sacrifices feature sets
for simplicity, which is often a good thing for smaller organizations who just
need an easy way to take payments online.
26. What about the MSP margins?
Now that we know the “base costs” of a credit card transaction, it’s easier to talk about
how MSPs price accounts for you, the merchant. Although all MSPs share the same costs,
there are a plethora of different pricing models. The two most popular are tiered pricing
and interchange-plus pricing.
1. Tiered Pricing works by not disclosing the underlying interchange rates and card
association fees. Instead, the MSP will offer the merchant a constant rate. In this
pricing model, the merchant would pay a specific % of their sales volume in fees,
regardless of the underlying cost of the transaction. Under this pricing model,
there’s less transparency and more incentive for MSPs to artificially inflate fees.
2. Interchange-Plus Pricing works by adding a constant margin onto the underlying
interchange rates. Large-volume merchants typically demand this pricing model, as
it allows for full transparency. Merchants are able to see the true, underlying costs
of each sale and ensure that their MSP is not charging additional fees.
30. How are nonprofits affected by interchange?
Interchange rates affect merchants differently. They are designed to be appropriate
for each type of industry, to reflect the true cost of risk and processing. With that in
mind, nonprofits are given advantageous interchange rates, as they are lower-risk in
nature. There are categories of interchange designed specifically for nonprofits with
a charitable/social-service mission. This is a good thing! By utilizing Interchange-Plus
pricing, most nonprofits will see significant savings over a tiered pricing model.
Part of your MSP’s job is properly classifying your account with the card associations
to ensure that your organization is automatically receiving the lowest possible
interchange rates. Sometimes, rates can be a full percentage point lower for
nonprofits depending on the type of card being accepted. If you accepted $25,000
worth of donations in a given month, that’s equal to $250 – and it goes right to the
bottom line.
31. Accepting Online Payments
Accepting online payments can be accomplished in two main ways:
1. Integrated systems like PayPal: This service allows you to easily craft a quick
button onto your site to take donations.
– The upside? Not much integration is needed, simple pricing, and it’s relatively
easy to manage.
– The downside? Expensive at higher volumes (over $10k/month, typically) and
very limited integration options. You’re only able to make standardized
“buttons,” but you aren’t able to create customized landing pages, and your
customers will be forced to utilize PayPal’s interface.
32. Accepting Online Payments
2. Custom Payment Pages, using a Payment Gateway: By using an external
payment gateway (such as Authorize.net), you can directly integrate with a
shopping cart or custom payment page for a more streamlined donation
experience.
– The upside? Your organization will have FULL control over what your donors/customers see. An
external payment gateway will integrate directly with major shopping carts. Most payment
gateways have an “open API,” meaning that web developers can integrate payment options
directly into your website. Customers will never have to “leave” your site to make a donation,
and you can implement custom questions like “what fund would you like your donation applied
to?” You can also automatically export data to services like QuickBooks or other CRM systems.
– The downside? This solution requires integration on your side. In addition, depending on what
types of features/services you include, custom solutions can be expensive.
33. Basic Online Payments: What are the costs?
It all depends. Fundamentally, you’ll always need these components to accept
online payments. Costs will vary, but these are good estimates:
1. Merchant Account: Most MSPs have a small monthly fee between $10 -
$20/month, and processing fees will typically be between 2.00% and 3.50% for
“card-not-present” payments, depending on certain factors.
2. Payment Gateway: Most Payment Gateways will have a monthly fee of
$20/month or similar, along with a per-transaction fee of $0.05 -
$0.10/transaction.
– Most payment gateways do offer “basic” payment pages as an out-of-the-box feature, so
fundamentally, these are all that’s required.
34. Custom Online Payments: What are the costs?
In addition to the MSP and Gateway fees, you may also need to purchase the following
services:
1. Webpage Design: You may have an on-staff web developer, but if not, you’ll likely
want a customized payment page for your donors. A professionally designed
payment page can go a LONG way toward increasing conversions. Dharma partners
with 4aGoodCause (www.4aGoodCause.com) for this service, and there are plenty
of others as well. 4aGoodCause charges $44/month, and $0.44/transaction for
unlimited custom-designed payment pages.
2. Shopping Cart Services: If your organization sells products, you’ll likely want to give
your customers the opportunity to easily browse your products in a clear/easy way.
Shopping carts like Magento, Shopify, xCart, all carry a monthly fee (often in the $25
- $50 range) should you need this service. All shopping carts require a gateway.
35. Accepting In-Person Payments
1. Using a Standalone Terminal: This is usually the most cost-effective way to take
payments if you will always be taking payments in the same location and don’t have
advanced inventory/reporting/POS needs. A terminal will allow you to swipe/key-in
cards and print receipts through an easy-to-use machine that plugs into a dial-up
phone line or a standard internet connection. They’re designed to be simple to
operate and will last for years.
2. Using a Wireless terminal: Similar to standalone terminals, wireless terminals are
compact and easy to use. They operate over cellular networks and charge additional
monthly fees of $10 - $25/month. They are also typically more expensive than
standalone terminals. Wireless terminals are great for merchants who take
payments in event spaces or sporadically throughout the year without a “home
base.” Due to additional complexities, wireless terminals can also be more
complicated and have more potential points of failure.
36. Using a Point of Sale (POS) System
• A POS system is an integrated, full-featured system designed to handle all
“Storefront” needs of the merchant.
• POS systems allow for advanced features, such as inventory management,
employee time-clock tracking, scheduling, barcode scanning, etc.
• You’ll often find POS systems at retail/restaurants, because they have many
employees, large inventories, and complicated products/services. Usually, they’ll be
PC-based or iPad based, so that employees can quickly complete tasks with a
touchscreen. They’re typically complicated to setup but easy to use.
Do I need a POS?
• Probably not. Most nonprofit organizations don’t have the need for these advanced
features since they typically accept donations and basic product sales only. Typically,
a stand-alone terminal meets the needs of most nonprofits.
37. Smartphone Processing
• Smartphone processing requires the use of a payment gateway (like Authorize.net)
to transmit credit card data in real-time.
• Many gateways include smartphone processing as a built-in feature. So, if you
purchase a gateway, you’ll likely have access to that gateway through a mobile
application.
Smartphone Hardware
• Most gateways provide an inexpensive, easy-to-use swiping device for smartphone
processing (like the Square device).
• If you only process through a smartphone sporadically, you may benefit from simply
“keying in” the occasional sale through your gateway’s mobile application instead of
purchasing swiping hardware. Your MSP should consult you about your needs.
38. In-Person Payments: What are the costs?
1. Merchant Account: At a minimum, you will need a merchant account. Most MSPs
have a small monthly fee between $10 - $20/month, and processing fees will
typically be between 1.80% and 2.50% for “card-present” payments, depending on
several factors.
2. Equipment: You can process through a terminal or POS (Point of Sale) system:
1. Standalone Terminals typically cost between $200 - $400. Once paid for, they
don’t need upgrades unless they break, and there are typically NO monthly
fees. Wireless terminals are in the $500 - $800 range.
2. POS systems typically have either large up-front hardware costs ($1,000 -
$1,500) OR will have an ongoing monthly fee. Most POS systems with monthly
fees charge in the $50 - $100/month range for their services.
3. Smartphone Processing requires a payment gateway like Authorize.net. Most
gateways allow for smartphone processing at no additional fee.
39. Questions? Reach out! www.dharmams.com
Dharma is a San Francisco-based MSP committed to helping nonprofits make wise
payment decisions. We’ve partnered with TechSoup for years to offer discounted rates
for members and offer fully transparent interchange-plus pricing with no hidden fees.
We work best with organizations that are processing over $10,000/month and are always
happy to offer a free consultation to point your organization in the right direction.
Dharma partners with 4aGoodCause for custom website design. We have found that
4aGoodCause’s services are perfect for nonprofits who are looking to “graduate” from an
all-inclusive service like PayPal to a full-service MSP. 4aGoodCause specializes in hand-
holding nonprofits through the sometimes complicated world of custom web design and
maximizing online donations. We are happy to make an introduction for you!
42. Additional Resources
• EMV and Shifting Liability
• Dharma Merchant Services Knowledge Base
• How Churches Can Go High Tech with the Collection Plate
• Payment Processing in Pictures
• A Few Good Methods for Processing Credit Cards
• A Few Good Point of Sales Systems
• A Field Guide to Mobile Payments
• Demystifying Credit Card Processing for Nonprofits
• 10 Ways Nonprofits Can Use an Online Store
• Processing Payments for Good
• 10 Things to Consider When Selecting a Payment Processor
• Your Credit Card Processing Questions, Answered!
42
43. Q & A
Please type your
questions in the
chat window.
Continue the discussion in
our Tech Planning forum.
http://bit.ly/1LwRVfR
56
44. Learn and Share!
• Chat in one thing that you learned in today’s webinar that
you will try to implement.
• Will you share this information with your colleagues and
within your network?
44
45. Upcoming Webinars and Events
• 7/28: #NPTechChat: Financing for Development
• 7/29: Crowdfunding for Libraries: Technology Tips for
Futuristic Fundraising
• 7/30: Microsoft OneNote for Nonprofits and Libraries
• 8/6: Accomplishing More with Social Media
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