Deanne Damato int.roduces KMA's SharePoint Managed Services oferring

1. Webinar Series
June 22, 2011
Introducing SharePoint Managed Services
Presented by:
Audio Information:
Call-in Number: 1 (877) 273-4202
Int'l Toll Access#: 1 (213) 289-0155
Conference Room Number: 7207908

2. Housekeeping Items
• Experiencing Issues?
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• Questions for Speakers?
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• Twitter Discussion
• #kmasp
• Feedback
• Webinar Feedback
• Next Steps/Moving Forward
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3. ABOUT KMA
• Founded in 1995, focused on New England
• 29 employees, technical DNA
• Industries: Professional Services, Life Sciences
& Financial Services
• Technologies:
• SharePoint, SQL Server, Office, and Visual
Studio.NET
• Specialties:
• Collaboration: Portals, Websites, Communities
and Content Management
• Insight: Enterprise Search and Business
Intelligence
• Productivity: Forms, Workflow, Office Client
Customization
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4. Our SharePoint Practice
Whether you are…
• Starting to look at SharePoint as a solution
• Embarking on your initial deployment
• Upgrading or migrating your environment
• Wanting to enhance, extend or integrate
SharePoint with other applications
• In search of help managing and supporting
your environment
KMA can help!
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5. About the Speaker – Deanne Damato
• Client Services Manager at KMA
• 16 of years technical, professional services and
project management expertise
• Prior Roles: IT Director, Client Relationship
Manager, Project Manager, and Systems Analyst
• Skills include a broad range of Microsoft
technologies, including SharePoint, Project,
Dynamics SL, SQL Server, and Office
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6. Agenda
• Why KMA’s SharePoint Managed Services?
• When to Use SharePoint Managed Services
• Overview of Services
– What is Included
– What is Excluded
– Requirements to Get Started
– Two Levels Offered
• Questions & Answers
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7. Why KMA’s SharePoint Managed Services?
• We understand your business and your environment
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8. Why KMA’s SharePoint Managed Services?
• We understand your business
and your environment
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9. Why KMA’s SharePoint Managed Services?
• Diverse pool of resources available to you as your SharePoint
needs change
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10. Why KMA’s SharePoint Managed Services?
• Diverse pool of resources available to you as your SharePoint
needs change
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11. Why KMA’s SharePoint Managed Services?
• Reduced cost of ownership via predictable monthly costs
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12. Why KMA’s SharePoint Managed Services?
• Reduced cost of ownership via predictable monthly costs
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13. Why KMA’s SharePoint Managed Services?
• Dedicated point of contact & a well-defined escalation path
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14. Why KMA’s SharePoint Managed Services?
• Dedicated point of contact &
a well-defined escalation path
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15. Why KMA’s SharePoint Managed Services?
• Transparency in what we are doing to ensure confidence in
your investment
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16. Why KMA’s SharePoint Managed Services?
• Transparency in what we are doing to ensure confidence in
your investment
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17. Why KMA’s SharePoint Managed Services?
• And….
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18. Why KMA’s SharePoint Managed Services?
• Our clients asked us to provide this service
“Having access to a wide-range of resources to support our changing
SharePoint needs was critical. KMA has become an extension of my support
team, becoming the resource who my end users interact with to resolve
SharePoint issues and perform minor enhancements to existing sites. I was
able to get the day-to-day SharePoint support without have to take on the
costs of hiring a full-time SharePoint Administrator.”
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19. When to use KMA’s SharePoint Managed
Services?
• You’re expanding beyond the initial implementation
– Need additional resources or resources with a different
expertise
• Your IT Team isn’t able to keep up with requests
– Changes in the team’s capacity or expertise
– Growth in your environment “SharePoint Sprawl”
• You don’t need a full-time SharePoint Administrator
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20. What’s Included?
• Troubleshooting/Issue Resolution
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21. What’s Included?
• Troubleshooting/Issue Resolution
– System Issues
• Connectivity
• Service availability
• Browser settings
• Search results
– Functional Issues
• “How do I…?” or “Can we…?”
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22. What’s Included?
• Site Administration & Operations
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23. What’s Included?
• Site Administration & Operations
– Site & Site Collection Administrative
Tasks
– List & Library Settings
– Manage Features
– Manage Service Applications
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24. What’s Included?
• User Management
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25. What’s Included?
• User Management
– Set Up New Users & Groups
– Configuring Permissions to Sites & Site
Components
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26. What’s Included?
• Enhancements
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27. What’s Included?
• Enhancements
– Minor enhancements
• Sites
• Lists
• Views
• Forms
• Workflows
– Using standard tools such as:
• SharePoint
• SharePoint Designer
• InfoPath
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28. What’s Included?
• Patches/Updates
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29. What’s Included?
• Patches/Updates
– SharePoint cumulative updates
– SharePoint hot fixes
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30. What’s Included?
• Performance Analysis & Reporting
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31. What’s Included?
• Performance Analysis & Reporting
– Review SharePoint server error logs – all
servers in farm
– Disk space & Memory usage
– Review Search Logs and Usage and Results
Reports
– Backups
– Timer Jobs
– Updates & Patches
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32. What’s Included?
• Managed Services Usage & Trends
– Open, Resolved, Pending
– Trends
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33. What’s Excluded?
• Training
• Application Development
• Backup/Restore Farm & Database
• Real-Time Remote Monitoring
• Emergency Services
• On-Site Services
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34. Requirements to Get Started – New KMA Clients
• Complete a SharePoint Health
Check (under a separate
statement of work)
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35. KMA Health Check Offer
Two simple steps for qualified
webinar attendees:
Normally $2,500 for 2 days.
Webinar Attendees: $2,000
1. contact KMA (via follow-up info)
2. line up your stakeholders
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36. Requirements to Get Started – All Clients
• Designate people that are
authorized to obtain support.
• Provide Remote Desktop and/or a
Virtual Private Network for remote
access.
• Provide Administrator access and
login credentials for SharePoint
environment including farm domain
user, farm service accounts, farm
web application accounts and SQL
server database service accounts.
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37. Levels of Offering
Standard Premium
Hours per Month 30- 40 hours a month 40 - 50 hours a month
Regular Support Hours 8am to 5pm ET 8am to 5pm ET
Contract Term 6 months 6 months
Response Time 2 hours during business 2 hours during business
hours hours
Email Support YES YES
Phone Support NO NO
Online Incident YES YES
Submission
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38. Questions and Answers
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39. Resources
KMA Website SharePoint Managed Services
Data Sheet SharePoint Managed Services Overview
Blogs My SharePoint Administrator Just Left, Now What?
Special Offers KMA SharePoint Health Check - $2000 for webinar attendees
Next KMA
July 20, 2011 – Office 365 and SharePoint
Webinar
Recorded
Full Index of Recent Webinar
Webinars
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40. In Closing…
• How to get (and share) a copy of today’s slides
• How to continue the conversation, learn more about the offerings, and
provide feedback:
Name Twitter E-mail Phone
Deanne @dmdamato Ddamato[at]kma-llc[dot]net 781.250.2002
Damato
Thank you for attending!!!
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