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SharePoint Saturday Philadelphia       February 4, 2012
Thank you to Sponsors!Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
About KMASince 1995…Three Themes   Collaboration, Insight, ProductivityTwo principal lines of business   Professional Serv...
Mike Gilronan                                     • Partner at KMA, joined in 2006                                     • 2...
No, really…Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Today’s Session, in detail•   Hallmarks of good adoption•   Roadblocks or symptoms of bad adoption•   Ten tools and techni...
RolesTechnical Stakeholder            Business Stakeholder –                 Business Stakeholder –                       ...
Welcome to SharePointCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Enablers/IndicatorsLong uptimesLow numbers ofcomplaints and help deskticketsSpeed to marketIntegration with “sacred”proces...
Roadblocks to Adoption• Speed to market• Over-governance• Maintenance• No/bad sponsorship• Redundancy of content• "Field o...
Adoption tools and techniques         Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Unique applications and solutionsCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Unique applications and solutions•   Lunch/Catering Application•   Dynamic, Targeted Content on Home Page•   Birthday List...
Training     • Lunch and Learn• Formal Training   – Internal   – External site• Product vs Solution          Copyright 201...
Marketing• Branding/Naming   – First rule of     SharePoint…      • Nebula      • Cramerville      • Shmoogle      • BaseC...
Know Your Audience• Multigenerational• Multinational• Multi-platform          Copyright 2011 © Knowledge Management Associ...
Assessment• Survey• Administrative Tools• Feedback mechanism  prominent on the front  page• Visible and available  super-u...
Project Design• Departmental Approach• Steering Committee  (Cross-Functional)• Move Fast   – Quick early successes     cou...
Support• SharePoint for SharePoint• Prepare Support Teams• Self Service  Support/Communities• Team Leaders  Support/Decent...
Launch Events• “Big event”• Gift bags/materials• Resources: “I Use SharePoint”• Gamification                              ...
Contextual/Culturally-Based Motivations:Theory X                                            Theory Y• Home Page Lockin    ...
“Accessory After the Fact”• 5 things to do after 3  months in production   – Usage/Search logs   – MySite self-population ...
Worst Practices!Three things to neverdo/allow in yourSharePoint deploymentAka“How to squash adoptionin three easy steps”  ...
Import file shares as-is
Introduce hundreds of content types
Communication plan? Outlook!
Worst Practices – Technical “Lagniappe”
Resources - General•   From Microsoft:     – SharePoint Adoption tools:       http://sharepoint.microsoft.com/iusesharepoi...
• Questions?• Evaluations• Contact       Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
Thank you!E-mail:                     mgilronan@kma-llc.netBlog:                       http://kmamikegil-blog.kma-llc.net/...
SharePoint Community in Philadelphia•   Tri-State SharePoint Users Group     – SharePoint (2010 & 2007)           • Admini...
Thank you to Sponsors!Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
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A Decade of SharePoint Adoption Best Practices

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My presentation from #SPSphilly 2/4/12

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A Decade of SharePoint Adoption Best Practices

  1. 1. SharePoint Saturday Philadelphia February 4, 2012
  2. 2. Thank you to Sponsors!Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  3. 3. About KMASince 1995…Three Themes Collaboration, Insight, ProductivityTwo principal lines of business Professional Services SharePoint Consulting and Application Development Software Product Mekko Graphics advanced charting softwareOne Technology Stack Pure-play Microsoft Partner Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  4. 4. Mike Gilronan • Partner at KMA, joined in 2006 • 20+ years consulting and professional services experience • ERP and CRM • Collaboration and KM • Business Analysis, Training, Project and Practice Management • Active in KM, Microsoft, and SharePoint communities • Business user point of view • Bats right, throws rightCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  5. 5. No, really…Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  6. 6. Today’s Session, in detail• Hallmarks of good adoption• Roadblocks or symptoms of bad adoption• Ten tools and techniques• Three worst practices• Q&A, Resources, Closing Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  7. 7. RolesTechnical Stakeholder Business Stakeholder – Business Stakeholder – First Wave Second Wave“Push” with some “pull” “Pull” with some “push” Receiving endWants and Needs: Wants and Needs: Wants and Needs: Performance Economic Justification Minimum Disruption Security Network Effect Cost/Benefit Lens Compliance “My Solution” Change Averse becomes “Our Solution”Adoption = Business Users’ Adoption = What if I lead, Adoption = Cost/benefitproblem – I just do the and no one follows? equationplumbing Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  8. 8. Welcome to SharePointCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  9. 9. Enablers/IndicatorsLong uptimesLow numbers ofcomplaints and help deskticketsSpeed to marketIntegration with “sacred”processesMeasurable ROICompetitive wins Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  10. 10. Roadblocks to Adoption• Speed to market• Over-governance• Maintenance• No/bad sponsorship• Redundancy of content• "Field of dreams" mentality• No place to play Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  11. 11. Adoption tools and techniques Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  12. 12. Unique applications and solutionsCopyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  13. 13. Unique applications and solutions• Lunch/Catering Application• Dynamic, Targeted Content on Home Page• Birthday List• Today @ACME / Meeting Room Central Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  14. 14. Training • Lunch and Learn• Formal Training – Internal – External site• Product vs Solution Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  15. 15. Marketing• Branding/Naming – First rule of SharePoint… • Nebula • Cramerville • Shmoogle • BaseCamp • The Source• Segmentation (by constituency) Fight Club poster ©EnderTheThird at DeviantArt Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  16. 16. Know Your Audience• Multigenerational• Multinational• Multi-platform Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  17. 17. Assessment• Survey• Administrative Tools• Feedback mechanism prominent on the front page• Visible and available super-users or support staff Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  18. 18. Project Design• Departmental Approach• Steering Committee (Cross-Functional)• Move Fast – Quick early successes count more – Drive fast, take chances! Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  19. 19. Support• SharePoint for SharePoint• Prepare Support Teams• Self Service Support/Communities• Team Leaders Support/Decentralized• Tech Sheets – Quick one- page tips or FAQs Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  20. 20. Launch Events• “Big event”• Gift bags/materials• Resources: “I Use SharePoint”• Gamification Photo credit: NASA GRIN Image # : 69PC-0447 Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  21. 21. Contextual/Culturally-Based Motivations:Theory X Theory Y• Home Page Lockin • SLAs• Mandates • Chargeback incentives• “Burn the Boats” • Viral Communications • Social Communities • Badges Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  22. 22. “Accessory After the Fact”• 5 things to do after 3 months in production – Usage/Search logs – MySite self-population – Content growth trends – Repeat rollout training – Re-evaluate roadmap Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  23. 23. Worst Practices!Three things to neverdo/allow in yourSharePoint deploymentAka“How to squash adoptionin three easy steps” Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  24. 24. Import file shares as-is
  25. 25. Introduce hundreds of content types
  26. 26. Communication plan? Outlook!
  27. 27. Worst Practices – Technical “Lagniappe”
  28. 28. Resources - General• From Microsoft: – SharePoint Adoption tools: http://sharepoint.microsoft.com/iusesharepoint/landing.aspx• From Others – Susan Hanley (susanhanley.com) – consistently great content on this topic – Michael Sampson’s phenomenal books on the topic: michaelsampson.net – Paul Culmsee’s brilliant work at cleverworkarounds.com – Sadie Van Buren’s SharePoint Maturity Model (spmaturity.com) – great tool for benchmarking – Christian Buckley – “Where Do You Begin With SharePoint?” (buckleyplanet.com)• From KMA (www.kma-llc.net) – Blogs, presentations, news, and events – Monthly webinars Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  29. 29. • Questions?• Evaluations• Contact Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  30. 30. Thank you!E-mail: mgilronan@kma-llc.netBlog: http://kmamikegil-blog.kma-llc.net/Twitter: @mikegilLinkedIn: http://www.linkedin.com/in/mikegil Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  31. 31. SharePoint Community in Philadelphia• Tri-State SharePoint Users Group – SharePoint (2010 & 2007) • Administrators • Developers • IT Pros – Keynote and related Hands-on Lab each meeting – “On SharePoint Development” • Our lecture series on general SharePoint Development topics and how to improve those skills – Meetings: 2nd Tuesday of the month, 5:30pm – 9:00pm, Microsoft Malvern MTC• Website: www.TriStateSharePoint.org• Email: info@tristatesharepoint.org• Twitter: @tristateSP Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .
  32. 32. Thank you to Sponsors!Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved .

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