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WEBSITE ANALYTICS:!
WHAT YOU CAN LEARN BY TRACKING
YOUR ONLINE VISITORS
IFit’s not worth measuring,
it’s not worth doing.
– ancient proverb –
WEBANALYTICS
collecting and measuring Internet activity
to determine visitor behavior and to
optimize website effectiveness
GOAL: To improve the effectiveness of your site.
Tracking visitor counts can
indicate how well your other
marketing efforts are working
(i.e., ad campaigns, social
media, pay-per-click).
It’s not simply about counting
visitors (although that is fun).
Where do you
want to focus?
QUESTIONS
How well are our
marketing efforts
working?
What do visitors do
on our website?
How are visitors
getting to our site?
How long are people
staying on our site?
Is our homepage
causing people to
leave?
Do we have
meaningful content
on our site?
On-site
Off-site
OFF-SITE
Focus is on potential
audience – before people
actually reach your site.
ON-SITE ANALYTICS*
Determines	 visitors’	 
behavior	 once	 they	 
arrive	 at	 your	 site.
*Our	 focus
basic
TERMINOLOGY
KPIkey performance indicators
A hit is a request for a file
from the web server. Some
complex pages generate
multiple hits, so this statistic
can be misleadingly high.
PAGEVIEWS
(a.k.a. visits)
UNIQUEVISITS
First time visitors to a website,
as determined by the presence
or absence of cookies on their
computers.
First Time Visitors + Repeat Visitors ≠ Total Visitors
NOTE
N
O
TE
SINGLE-PAGE VISITS
=bounces
I came.
I saw.
I wasn’t impressed.
BOUNCES
Bounce rates indicate how
quickly you are engaging
visitors to your site.
Amount of time visitors spend on your site.
NOTE: Does not include the final page.
SESSION DURATION
Does your content
matter to people?
CONVERSION
r a t e
Site
Objectives
Visitor
Behavior
Conversion Rate
An eCommerce
site visit would
ideally result in
a purchase.
ABANDON RATE
!
Percentage of eCommerce
visitors who place items in
their online shopping carts
but leave without completing
the transactions.
Why?
▪ Shipping costs were higher than expected
▪ Wanted to determine shipping costs
▪ Not ready to purchase; saving cart for later
▪ Order value did not qualify for free shipping
▪ Estimated shipping time was too long
▪ Didn’t want to register or create an account
▪ Preferred payment option was not offered
!
!
Source: UPS / comScore
B2C / B2B
VISITORS
engage
GOAL IS TO
start here
“Susan Fine
iMedia Connection
GETTING THE RIGHT
WEB ANALYTICS TOOL IS
ONLY HALF THE BATTLE;
THE REAL FOCUS OF
YOUR WEB ANALYTICS
PROGRAM SHOULD BE
THE PEOPLE WHO
WORK WITH IT.”
FU URE
Today, we
measure what
happened.
Tomorrow, we
will predict
visitor behavior.
The price of light is less than
the cost of darkness.
“–Arthur C. Nielsen, Market Researcher & Founder of AC Nielsen
WEBSITE ANALYTICS:!
WHAT YOU CAN LEARN BY TRACKING
YOUR ONLINE VISITORS

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