The document discusses disruptions in how people live and work brought about by new technologies and globalization. It describes how work is becoming more mobile, collaborative and less constrained by location. Old ways of organizing work in disconnected silos are changing to more connected global models. The challenges of engaging and retaining younger digital native workers are also covered. The document advocates adopting modern workplace and technology strategies like unified communications, collaboration tools and mobility to adapt to these changes.

1. Wave 2010 The new way of working. …much m ore than just changing a few habits … Hans Demeyer Supplier of Inspiration & Optimism CT-interactive

2. Agenda - The way we live & work & organize Wave 2010 : New solutions that enable more efficiency & mobility

3. Disruptions on the horizon or around the corner from old economy to new economy from vision to action the war for talent

4. Disruptions on the horizon or around the corner from old economy to new economy: “The world is flat” , “Econoshock” and the “long tail”, globalization

5. Connected value chain in the old economy ISO 9000 Certified

6. Business expansion in the old economy

7. Disonnected value chains in the new global economy

8. Business expansion in the new global economy

9. 0 20 40 60 80 100% 2000 2005 2010 Work Styles (Source: Gartner - http://www.datapro.com/teleconferences/attributes/attr_103789_115.ppt) Different time, different place Same time, different place Same time, same place Working alone Percentage of work that depends on group input

10. Disruptions on the horizon or around the corner from vision to action: The Knowledge Gap

11. Exploration of the knowledge gap The task is not so much to see what no one yet has seen, but to think what nobody has yet thought about that which everyone sees – Schopenhauer

12. To maintain a competitive advantage… … we will have to make collaboration with colleagues down the corridor or around the world as natural as working alone to bridge the knowledge gap Team Division Enterprise Individual Extranet Internet

13. Disruptions on the horizon or around the corner the war for talent ”1984”

14. Digital Natives!

15. Digital natives They work differently – your kids and yourself They escalate a chat to a call to a video call with one click – they use technology They communicate across the globe as seamless as across the table – they collaborate When they type 3 words in Live Search or Google they find more information then they can handle – on any topic! Are we imposing them to be ineffecient? Will they bring a different mindset to the whole organization?

16. No problem if they were abundantly available? ...but they are a rare commodity Demographic overview Belgian Population

17. Organization structures change Traditionals Boomers Xers Yers 1928 2000+ Business process Organizational shape Workplace Technology

18. ‘ New World of Work’ Foundation Unified Communications Collaboration Enterprise Content Management Business Intelligence Standardized Rationalized Basic Dynamic Enterprise Search Business Productivity Infrastructure Optimization Identify where you are Identify where you want to be

19. Location : (re) - Design Virtual Physical Alone Together Anywhere Anytime @ Any Device

20. Servers optimalizeren (virtualizatie, green computing) ↑ Netwerk openen voor thuiswerkers, en mobiele werkers ↑ Beveiliging Internet ↑ Small Business Server 2008 ↑ Netwerk (LAN) ↑ Computers in bedrijf ↑ Zonder ICT Licenties optimalizeren en standardizeren (open license, Software Assurance) ICT Diensten buiten het bedrijf onderbrengen bij gespecialiseerde bedrijven CLOUD COMPUTING, SAAS, DAAS, PAAS, ...

21. 9 PEOPLE OTHER SEATING CHOICES + 6 OPEN OFFICE SPACES Focus Rooms Phone Booths Breakout Areas Cafe Spaces Touchdown Spaces 1.5 : 1 Ratio Desk Sharing Equation

24. Windows 7 Focus : your desktop as a convenience good Fast and Reliable Compatible Mobile Everyday Tasks are Faster and Easier Simplify Tasks Easier Networking Device Experience Safeguard Your Business Just Works Improved Data Security Better Protect Your PC Solve Problems Quickly Safer Online

25. Windows 7 for the Enterprise Streamline PC Management Easy migration Keep PCs running Virtualization Enhance Security & Control Better protected data & PCs Built on Windows Vista foundation At their desk In a branch On the road Make Users Productive Anywhere

26. Remote Access for Mobile Workers Make Users Productive Anywhere Windows 7 Solution Direct Access Situation Today Difficult for users to access corporate resources from outside the office Challenging for IT to manage, update, patch mobile PCs while disconnected from company network New network paradigm enables same experience inside & outside the office Seamless access to network resources increases productivity of mobile users Infrastructure investments also make it easier to service mobile PCs and distribute updates and polices Office Home Home Office

27. Branch Office Network Performance Make Users Productive Anywhere Windows 7 Solution Branch Cache™ Situation Today Application and data access over WAN is slow in branch offices Slow connections hurt user productivity Improving network performance is expensive and difficult to implement Caches content downloaded from file and Web servers Users in the branch can quickly open files stored in the cache Frees up network bandwidth for other uses

28. Search in the Enterprise User Productivity Windows 7 Solution Search Federation Situation Today Consistent experience to find data from multiple locations, including SharePoint sites Users and IT can pre-populate Favorites in Windows Explorer to remote search sites that support OpenSearch protocol IT can point users to select search sites with Enterprise Search Scopes Current desktop and Enterprise search solutions are good, but not integrated Users need to take different steps to find data on PC and data on servers Data sources are hard to discover

29. Document redirection Offline files

30. Virtual Machine Hosts Physical Infrastructure Virtual Machine Manager agents deployed to virtual machine hosts Performance data collected to identify consolidation candidates Physical servers converted to virtual machines Performance data collected from VM hosts for intelligent placement Intelligent placement of each VM on optimal host Physical machines retired or repurposed Prioritized report of consolidation candidates

31. TS RemoteApp™ RemoteApp™ TS Gateway RD Gateway TS Session Broker RD Connection Broker TS Web Access RD Web Access TS Easy Print RD Easy Print Terminal Server RD Session Host RD Virtual Host RemoteApp & Desktop Connections

32. RD Web Access RD Session Host RD Gateway RD Connection Broker Active Directory® Licensing Server RD Virtualization Host RD Client

33. RD Connection Broker RD Client RD Session Host Server Farm (Session-based desktops) RD Session Host Server Farm (RemoteApp)

34. RD Session Host App-V Management Server RD Client RD Virtualization Host

35. RD Client Personal Virtual Desktops Pooled Virtual Desktops RD Connection Broker Active Directory

36. Terminal Server Requires: Vista SP1 or XP SP3 RDC client (mstsc.exe) Applications launched from Web Page, RDP files or MSI shortucts Programs look like they are running locally RemoteApp manager Define program settings Make programs available via TS Web Access Create MSI or RDP files Requires: Remote Desktop Connection client

37. RDP hosts can now be put behind firewall HTTP/S used to traverse firewall AD/NPS/NAP checked before connection allowed New Remote Desktop Connection client required AD/NPS/NAP User browses to TS Web Access User initiates HTTP/S connection to TS Gateway Terminal Servers or XP/Vista TS Gateway TS Web Access Internet DMZ Internal Network RDP over HTTP/S established to TSG RDP 3389 to host AD/IAS/NAP checked Vista RDC (TS) client

38. Historical Issues Solution Bad Match No Match Close Match TS Easy Print

40. The Best Productivity Experience Across PC, Phone, & Browser What you depend on today What you’ll expect tomorrow & Manage your day with e-mail, calendar, tasks Copy/paste smoothly across programs Easily format documents for a professional look Work together in real time Use multimedia to express ideas Enjoy freedom to work virtually anywhere

41. Share Expertise and Stay Connected Help Diverse Workforce be More Productive Connect Business Processes to Desktops Do More with Less Manage Volumes of Digital Information Work From More Locations & Devices Meet changing customer needs Manage IT cost, complexity Work Together Bring Ideas to Life Use Office Anywhere Simplify Deployment & Lower Mgmt Costs Maximize Platform Value Connect Share Accomplish Envision Mash Up Inform Choice Relevance Power PC Phone Browser Extensible Interoperable Best User Experience Most Flexible Platform

42. Capability description: Start an immediate application sharing session with a couple of clicks from the Backstage view of popular Office 2010 applications or Office Communicator 2010. New capability: Application Sharing Challenge: Travel and 3 rd party conferencing tools are expensive, and meetings are less effective without a shared canvas. Potential savings/efficiency gains: Reduce travel costs and 3 rd party conferencing and phone charges by replacing meetings and training with integrated IM, Voice, Web, Audio and Video conferencing. Application Sharing Scenario < Click here App Sharing Scenario (Click Image) Application Sharing (Click Image) Share with your Contacts Attendee view is clear and consistent Internet Start sharing from right within Office applications

43. Potential savings/efficiency gains: Reduce costs and the need for training by reducing the need for 3rd party rich media tools with rich capabilities integrated into the Fluent UI. Capability description: Sharpen, brighten and recolor photos using Live Preview to easily try out different artistic effects. Trim videos to get to just the right clip and format the visual effects around it. Compress the size of the video. New capability: Powerful features to edit photos and videos from within PowerPoint 2010 Challenge : Photo and video content is becoming an ever-popular way to create and consume information, but multi-media tools can be expensive and difficult to learn. Bring Ideas to Life Photo Editing (Click Image) Video Editing (Click Image) Sharpen or recolor images Trim video clips Control UI for video Compress file size

44. Potential savings/efficiency gains: Virtualizing Office 2010 offers the opportunity to reduce deployment costs (user training, application compatibility) and increase application management control. New capability: Office 2010 is the first version of Office built with virtualization in mind. Challenge : New versions of Office can be difficult to deploy for fears of disrupting business rhythms. SharePoint Proxy has been adjusted (directly open/edit documents hosted by SharePoint) Fast Search in Outlook, when virtualized, now includes Windows Desktop Search Capability description: Office 2010 has been optimized to run faster in a virtualized environment: Example Diagram (Click Image) Stream on demand Create a virtual bubble Users automatically get updates Apply updates once to server

46. BI ECM Collab Search User Experience

47. Drive insight from complexity Work with customers & partners Embrace Millennial work styles Comply with regulations Interoperate with LOB systems Protect intellectual property Quickly scale operations Plan for the future Manage IT cost, complexity Meet changing business needs

58. 042 440 5280

69. Editing Conflict Resolved by Merge Engine Synchronizing Only Updated Sections (Deltas) Local Copy Saved for Offline Access

78. What can be deployed? Web Parts Event Receivers Feature Activation Receivers Workflow Actions InfoPath Forms Site and List Templates Restricted to Limited resources Code CPU Time SQL Execution Time Number Exceptions Custom Code is Isolated Separate Process/Server Scale Out

79. Artist Tracker > Artists Artists Contracts Artist Name Address City State Artist Mandible Artist Name: Mandible Agent: Andrew Datars Quartet Stuck in the Mud Tastes like chicken Deathrattle Jay Hamlin Trio Down on the Bayou Concourse Down on the Bayou Concourse Concourse Jay Hamlin Trio My Artists

84. People Roles and Responsibilities Policy Collection of principles - What site owners, administrators and developers should / should not do Technology Leveraging the features to enforce policies through technology Process How to accomplish common tasks such as creating a new site or requesting new business requirements

85. SharePoint often overlaps with other installed applications in particular capabilities Many of SharePoint’s capabilities are not ‘required’ or ‘mandated’; rather, they improve productivity You are looking for a chance to consolidate and stop proliferation & reduce duplication Some things are easy to mess up

87. Symptoms of SharePoint gone wild Database disk storage doubles over a weekend when someone decides to copy in the network drive Performance is sporadic; custom code is bugging and has memory leaks No one is paying attention to usage reporting; the environment is not adapting to the demands of the users Security breaches; no formal audits in place so users “accidently” uncover secure content

88. SharePoint governance Themes Business-related Governance

89. Why do you want/need SharePoint? Intranet Portal? Web 2.0? Social Computing? Application Platform? Search Platform? Document Repository? Workflow Engine? Extranet? Internet? Access Replacement? Team Sites? Growth Plan How many users initially? Over time? Geo-dispersed? Uptime requirements? Number of sites? Docs? Pages? Searches? Initial Workloads? Future Workloads? Usage Policies – HR ‘Handbook’ providing: Clear instruction on how and when (not) to use SharePoint Information on how users can get support and training, request design and development services, request new functionality Training Plan Site Collection Administrators, Ops, Developers, Designers & Support End Users – Provide Announcements, Videos, FAQ’s via Service Portal

90. CXO sponsored strategy – stakeholder buy-in Well-communicated strategy & service offering Consolidated well-managed server farms Consistency, standards, branding, usage policies Security policies and enforcement, information management policies Easy-to-use and powerful search On-demand/Accessible training and support SharePoint Learning Kit Podcast Kit for SharePoint

91. Get Introducted to SharePoint 2010 (online) http://sharepoint2010.microsoft.com SharePoint Products and Technologies: 2010 Developer Documentation Visit the SharePoint 2010 Partner Readiness Site http://partner.microsoft.com/sharepoint2010ready Attent the local Ignite Trainings Belgium SharePoint Conference, March 30 Tech Days Preconference SharePoint Engineering Blog http://blogs.msdn.com/sharepoint/

93. Communications Turning 90 Degrees Bringing together people and information with software Enterprise Telephony Voice mail Enterprise Telephony Audio Conference Web Conference Video Conference E-Mail & Instant Messaging Separate Management E-Mail & Unified Messaging Instant Messaging Conferencing Platform Unified Experience Common Management Overall Costs Down Vertically integrated communication silo Inefficient communications Communications overload Parallel infrastructures Horizontally integrated common platform Standards-based distributed architecture Accessibility in the entire network One common database and directory

94. Streamline Communications Between People and Organizations Increase Operational Efficiency & Flexibility Amplify IT Visibility and Control Provide an Interoperable and Extensible Platform Now and for Your Future Instant Messaging Application Integration Across Networks Across Devices E-mail/ Calendaring Audio, Video & Web Conferencing Enterprise Telephony Software Powered Communications

95. The Business Impact of UC Good for Business. Better for the Earth. “ We expect unified communications to increase our ability to move forward faster.” CIO, global business services firm

96. Improving Business Outcomes Gain Competitive Advantage with Unified Communications

97. Improving Business Outcomes Enhance Results with Communications Enabled Business Processes

98. Decreasing Costs Unified Communications Bring Immediate Cost Savings Note: Cost savings above are based on customer interviews and calculations using the Forrester’s Total Economic Impact framework.

99. 2008 The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the &quot;Leaders&quot; quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications, 2007” by Bern Elliot, August 20,2007 The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. View the full Gartner report, compliments of Microsoft, at http://mediaproducts.gartner.com/reprints/microsoft/article3/article3.html .

101. Exchange Server 2010 E-mail Archiving Protect Communications Advanced Security Manage Inbox Overload Enhance Voice Mail Collaborate Effectively Continuous Availability Simplify Administration Deployment Flexibility Anywhere Access Flexible and Reliable Protection and Compliance Optimize for Software + Services 1 2 3 1 4

102. Clustered Continuous Replication (CCR) Single Copy Cluster (SCC) DB/Logs Active node Passive node CCR 2007 Active node DB/Logs Passive node Non-shared storage Shared storage HA for Service and Data SCC 2007 HA for Service and not for Data DB/Logs File Share

103. AD site: Dallas AD site: San Jose Microsoft Confidential Exchange 2010 High Availability Overview Failover managed within Exchange Easy to stretch across sites All clients connect via CAS servers Database centric failover Client Access Server Mailbox Server 1 Mailbox Server 2 Mailbox Server 3 Mailbox Server 6 Mailbox Server 4 Mailbox Server 5 Client Access Server

104. Exchange Server 2010 E-mail Archiving Protect Communications Advanced Security Manage Inbox Overload Enhance Voice Mail Collaborate Effectively Continuous Availability Simplify Administration Deployment Flexibility Anywhere Access Flexible and Reliable Protection and Compliance Optimize for Software + Services 1 2 3 1 4

105. Delivered in Exchange Server 2007 Outlook experience on the web, phone, and mobile device Single inbox for voice mail, e-mail, and fax Increased productivity with improved calendar experience Building on these Investments in Exchange Server 2010 Easier Inbox navigation with updated conversation view Enhanced voice mail with text preview Share free/busy calendar details with external partners Anywhere Access Help manage communication overload by offering an easy to navigate, universal inbox with advanced messaging features 2

106. Manage Inbox Overload Organize and Navigate with Ease Using Enhanced Conversation View and Filtering

107. Manage Inbox Overload Help Reduce Unnecessary and Undeliverable E-Mail Through New Sender MailTips Reduce Non-Delivery Reports Remove Extra Steps and E-Mail

108. MailTips Information Worker Early warning system OOF External recipient Reply all on BCC Moderated DL Restricted recipient Know what you can’t do Large DL Restricted DL Message size Mailbox full Organization Avoid unnecessary server load Prevent policy violations Custom MailTip

109. Enhance Voice Mail Create Customized Voice Mail Menus with Personal Auto Attendant

110. Exchange Server 2010 E-mail Archiving Protect Communications Advanced Security Manage Inbox Overload Enhance Voice Mail Collaborate Effectively Continuous Availability Simplify Administration Deployment Flexibility Anywhere Access Flexible and Reliable Protection and Compliance Optimize for Software + Services 1 2 3 1 4

111. Why Archive E-mail? Key drivers Volume As data volume grows, Outlook performance compromised Mailbox quotas control volume but also encourage PSTs PSTs add to further performance/management issues Retention Compliance adds to volume challenges Regulations mandate specific retention periods for relevant email (SOX = 5 years, SEC rules = 6 years, HIPAA = 5-6 years) Discovery FRCP Amendments place strict timelines on discovery of email Amendments cover all email from all sources, including PSTs Retrieval costs can be HUGE (backup tapes, PSTs)

112. The problems with PSTs Compliance, cost, reliability IT Pro Litigation hold can’t be enforced PSTs cannot be easily discovered Lost laptop results in exposure of PSTs Backup/Recovery cost prohibitive End User Accessible on local machine only Can’t get to PSTs when needed PST corruptions increase on network share As PSTs grow, stability lessens (>5GB)

113. Personal Archive Overview

114. Better Manage Mail in an Integrated Archive While Maintaining a Familiar User Experience

115. Personal Archive User experience User can view, read, navigate, flag and reply to archived mail same as live mail User gets conversation view scoped to Archive (same as PSTs) Reply to message in archive puts message in live mail sent items (same as PSTs) Folder hierarchy from primary mailbox maintained

116. Personal Archive Search Option to search archive only or both live and archived mail Advanced search options work across live and archived mail

117. Retention Polices At the folder or item level Policy automatically deletes email after x days Expiration date label Policies automatically move mail to archive after x days Policies applied to all mail within a folder

118. E-mail Archiving Empower Compliance Officers to Conduct Multi-Mailbox Searches with Ease

119. The new way of working! …much m ore than just changing a few habits … it’s a vision ! Hans Demeyer Supplier of Inspiration & Optimism CT-interactive

120. © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.