To successfully implement a ServiceNow platform, an organization should identify processes that fit the new platform, leverage best practices for their specific needs, and ensure inclusiveness by hearing employee expectations. They should also stay agile by selecting host cells that have transformed successfully, train employees to utilize the platform's capabilities, choose an experienced partner, and define clear goals and controls for governance.

1. THE GUIDE TO A
SUCCESSFUL
SERVICENOW
IMPLEMENTATION
Discover the processes that can be a good fit for
a shift to the new platform.
Identify Processes
Use best practices depending on your
implementation needs.
Leverage Best Practices
Hear the employees' expectations and
grievances if you expect them to adopt and
support the change.
Ensure inclusiveness and
collaboration
Filter and select the host cells that have
transformed successfully. These will contain the
gene of interest (GI).
Stay Agile
Train staff to utilize the platform in the best
possible manner and leverage its unique service
management capabilities.
Train Employees
Identify the partner based on their experience
and expertise in handling ServiceNow
implementation.
Choose a Partner
Define clear control objectives and business
goals, and ensure that they are met.
Build a Governance Plan
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