Royal Cyber Inc enabled global insurance giant ServiceSys modernize their user interface of legacy applications

1. Modernizing the user interface of
legacy applications at a global
Insurance Company
Presenter’s Name: Royal Cyber, Inc.
Presenter’s Title, Organization: Royal Cyber, Inc.
Presenter’s E-mail Address: info@royalcyber.com

2. About the Client…
One of the world's leading insurance brokers and risk advisers, they have over
25,000 employees and provide advice and transactional capabilities to clients
in over 100 countries.
What the client does? What is ServiceSYS ?
 Risk Management  Enterprise Risk Management The ServiceSYS™ application manages the
 Risk Consulting  Business Interruption entire lifecycle of customers, helping to
 Brand & Reputation Risk  Captive Risk Consulting target, service, and build risk
 Contractual Risk  Customer Care management, risk consulting, insurance
 E-commerce & E-Business  Claim
broking, alternative risk financing and
 Construction All Risk insurance program management services
 Employees Benefits for businesses, public entities,
 Event Insurance associations, professional services
 Credit & Political Risk organizations and private clients.
 Corporate Governance Risk
2 © 2011 IBM Corporation

3. HATS : principle for client
Issues
 More as 900 screens
 8 Languages
 8*900= 7200 MAPs
Goal is to avoid a development by Screen
Solution
 HATS Default Transformation for biggest part of the Green Screen
 Special Key handling
 General Layout
 More appealing & easy to navigate system (web-based)
3 © 2011 IBM Corporation

4. HATS on CICS TS (z/Os, z/VSE) - Architecture Overview
Application Server (WAS) CICS Transaction
Client Server(TS)
HATS (Host Access Transformation Services)
Webservice CICS Web
Support
Business Logic
(Telnet Daemon)
JCA
TCP/IP for VSE
HTTP Request
Module
Webservices
or
HTTP Response B CIAZ
A Module
Module
COBOL
Host on-Demand
Data
AIX, Windows, Solaris, Linux, HP-UX, z/OS,
z/OS, z/VSE
IBM i, VMWare ESX / ESXi
4 © 2011 IBM Corporation

5. HATS Default Transformation
ServiceSYS™ HATS Default Transformation engine uses one JSP page to render most of the
green-screens.
5 © 2011 IBM Corporation

6. ServiceSYS™ HATS Default Transformation – Page 1
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7. ServiceSYS™ HATS Default Transformation – Page 2
7 © 2011 IBM Corporation

8. ServiceSYS™ Types Of Screens
Several Types of screens
 Data screens : default transformation
 List screens : default transformation with some
additional functions
 Menu screens : special generic development with
language management
8 © 2011 IBM Corporation

9. ServiceSYS™ HATS - multi-language
ServiceSYS™ HATS application supports a multi-language interface
Based on the Language
the user selects, the
application will display
the whole interface in
that language
9 © 2011 IBM Corporation

10. HATS Tabs View Design
Tabs are used to organize menu’s – faster user responsiveness.
10 © 2011 IBM Corporation

11. ServiceSYS™ HATS Database interaction
Action buttons & Tab buttons come from a database dynamically, based on the type of the
screen.
Clicking on any
button leads to a
new modernized
screen
The number of Action
buttons vary according to
the type of the corresponding
screen.
11 © 2011 IBM Corporation

12. ServiceSYS™ HATS Menus
ServiceSYS™ HATS application menus are used to organize some relevant screen data.
Whenever a user clicks on a menu item, it executes a macro to fetch & load the corresponding
screen data on the page.
The Menus
are colored
differently
12 © 2011 IBM Corporation

13. ServiceSYS™ HATS Screen Customization
Some screens are customized to better organize green screen(s) data and apply some custom
functionality/logic.
Function Keys
are customized
based on the
screen type
or
database
condition/logic.
13 © 2011 IBM Corporation

14. Business Benefits
 Access to host applications without any impact
to the existing, proven host applications.
 Access from anywhere from browser or
mobile/gadgets.
 Allows you to improve the productivity of your
workforce.
 Increase your level of customer service.
 Increase in revenue & user/customer
satisfaction.
 Quick navigation saves a lot of time.
 Reduced training costs.
 Reduced data-entry error means productivity increased.
14 © 2011 IBM Corporation

15. Innovate Superhero contest: Win an iPad !
Win an IPAD by answering the following question.
Q. On the fly transformation in HATS is known as:
a) Custom transformation
b) Screen Combination
c) Default Transformation
d) On the fly Transformation
15 © 2011 IBM Corporation

16. 16 © 2011 IBM Corporation