Token Based Support (TBS) offers IT support services where clients purchase tokens of 15 minutes of support time in advance. This allows clients to access qualified IT specialists as needed for phone, remote, or on-site support. TBS provides experienced technical resources and tools to maximize clients' IT system availability. Frontline Consultancy offers TBS for a wide range of organizations to manage IT expenditures and provide effective support when needed. Services include consultancy, preventative maintenance, security audits, and more.

1. Token Based Support (TBS)
Cost Effective IT Support

2. What is TBS?
 Outstanding levels of service
 Control your IT support costs and pay only for the service that you use
 Competitive rates and lower rates for higher usage
 Fast and effective support from experienced IT Professionals
Token Based Support (TBS) offers IT support and consultancy services ‘on tap’. By purchasing tokens in
advance, you have the flexibility of calling on specialist support when required with guaranteed access
to qualified specialists.
A token is a unit of 15 minutes of time. Tokens can be used for any IT support need; telephone or
remote support, on-site support – or as needed for project based work.
TBS enables you to benefit from all the resources of our experienced professional team; advanced tools,
methodologies, highly trained and experienced technical staff - as and when they are needed.
Our aim is to maximise your IT system availability, leaving you to focus solely on your business.
Who uses TBS?
Frontline Consultancy offers outstanding support for
a diverse range of IT technology - and have been
doing so successfully since 1991. We provide TBS
for a wide range of organisations.
For smaller companies we can provide a fully
outsourced IT department with comprehensive
support.
Alternatively, we can supplement your own in-
house IT staff-
 Provide an escalation path for problems
 Cover for staff shortages / peak demand
 Extend the available skills and experience set
It is reassuring to know that you have trusted IT
professionals with first-hand, relevant experience of
your system available – just when you need them.

3. Flexible and responsive service
Frontline work flexibly to support a wide range of "Thanks for excellent support. I would have
organisations with diverse IT needs. to say your customer service is equal to
that of John Lewis (which I highly regard) it
From emergency troubleshooting to planned, must be the neighbourhood you are in!"
preventative maintenance, TBS provides cost-effective
professional support. Office Manager, Apollo Scientific
How can TBS help your business?
TBS is the ideal solution for companies who want the benefits of access to a highly skilled and
experienced technical team, but who need to manage their expenditure on IT resources.
Frontline Consultancy offers TBS for a wide range of networking and infrastructure requirements.
Whether it’s a simple router or a multi-site VPN system, we will provide effective assistance when it is
needed, and help ensure that your systems are efficient, effective and secure.
Not just reactive support...
Preventative Maintenance
We don’t solely respond to problem situations; as part of TBS, our consultants and engineers are
constantly looking for ways to make your IT system more robust, more efficient and more effective.
Need more than support?
If your business needs more than IT support, Frontline Consultancy also offer a fully managed service
with 24/7 systems monitoring and helpdesk.
Changes within your network alert our engineers, and emerging IT problems are identified early and
resolved quickly – minimising downtime of your systems and staff.

4. Support includes the following:
 Consultancy  Disaster Recovery Planning
 Preventative Maintenance  On-site Support
 Security Audit  Design
 Migration  Installation
 Network Infrastructure  Upgrades
 Helpdesk  Remote Access
 Trouble Shooting  Systems Management
 Problem Management  Configuration
Symantec Backup Exec
IBMi i5/OS OS/400
Microsoft Exchange
Microsoft Windows
SAP Business One
Microsoft SQL
Lotus Domino
Double -Take
IBM Director
Quick EDD
Server OS
Server
Server
Citrix
VMware
Cisco Watchguard
Intel Servers/BladeCentre
Storage Subsystems
IBM Power Systems/ System i/ iSeries/ AS/400

5. About Frontline….
Technology Solutions Frontline Consultancy
Frontline Consultancy offers a range of infrastructure  Frontline can keep your IT systems running all
software products to enable the security, availability and day, every day. We offer a reliable and
management of your hardware. Partnerships include: competitive one-stop-shop for all your IT
requirements.
Help run your organisation better
with SAP’s software for small to  Increasingly, organisations see the benefits of
midsized businesses.
service solutions; the technical expertise and
practical experience of our team encompasses
breadth and depth.
We team with IBM to deliver a
Our customers are many and varied - and are
complete range of IT business
drawn from a wide range of industries.
Solutions.
Our Microsoft-qualified staff offer  Our consultants can help you get the very best
assured levels of technical from your IT investments; we can help you
expertise, strategic thinking and improve the security, performance and resilience
hands-on skills. of your IT infrastructure, and manage your
systems on a day-to-day basis.
Market leading virtualisation
software for Intel servers. We  Our services include: remote management of your
can help you realise amazing in-house systems and networks, secure hosting
benefits of virtualising your IT facilities with 24/7 monitoring and token based
environment. support.
Veeam offers a powerful suite of  Services are fully tailored to meet the particular
products to better manage needs of your organisation and to provide you with
VMware. Run scheduled data genuine peace of mind.
replication and backup on virtual
machines.  Established in 1991, Frontline Consultancy is a
privately owned specialist IT company.
Secure, on demand access. We
have extensive experience in
planning, implementing and
maintaining infrastructure
solutions.
Quick-EDD is an easy to manage
and highly functional High
Availability solution for the IBM
System i (iSeries / AS/400).
Networking equipment and
management – our Cisco-
qualified staff ensure we offer
you the highest levels of
technical expertise.
Frontline Consultancy,
Leading UK provider of business
Frontline House,
Internet connectivity, delivering
the highest levels of performance Epsom Avenue, Brooke Park Estate,
and reliability. Wilmslow,
Cheshire
Provider of Internet security
Tel: 0161 486 4400 Fax: 0870 606 7300
solutions for small and mid-sized
enterprises worldwide, and a info@frontline-consultancy.co.uk
pioneer in security appliances. www.frontline-consultancy.com