MarkMacapagal_Resume
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Mark Macapagal has over 5 years of experience in disability analysis, customer service, and office assistance. He currently works as a disability analyst for the State of Minnesota, where he reviews medical records to determine eligibility for social security disability benefits. Macapagal also serves customers as a server at Buffalo Wild Wings. He has a Bachelor's degree in Sociology and Political Science from the University of Minnesota. In his free time, Macapagal volunteers as a care assistant at a residence for people with chronic mental illness.
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![Mark Macapagal
1069 MILANO POINT, APT. 1616 COLORADO SPRINGS, CO 80921 (STARTING AUGUST 19TH
)
PHONE: (763) 742 - 2608 E-MAIL: MACAP012@LIVE.COM
EXPERIENCE
Disability Analyst [Mar 2014 - Present]
State of Minnesota
• Gather all necessary medical, insurance, and vocational information for confirming claimant’s
eligibility for social security disability by coordinating parties involved.
• Timely conclude a disability status for each claim in accordance with federal mandated policies by
independently analyzing the gathered information, as well as, collaborating with experts.
• Write an average of 3 reports daily explaining the adjudicated outcome, and summarizing up to
1000 pages of medical exams, terminology, and diagnostic testing.
• Securely handle sensitive information while assisting suicidal or distressed claimants.
Server [Aug 2015 - Present]
Buffalo Wild Wings
• Provide details, conversation, and answers about products to about 50 customers per 7-8 hour
shift.
• Use multitasking skills to deliver orders and assistance to multiple customers quickly.
Customer Service Representative [Feb 2014 – Mar 2014]
State of Minnesota Healthcare
• Corresponded with roughly 20 customers daily, and used consideration to placate irate
customers.
• Compiled application data using Excel spreadsheets, and helped customers navigate online
applications.
• Applied knowledge of HIPAA, and other, policies to assist customers in a speedy application
process.
Office Assistant Intern [Jul 2012 – Jul 2013]
Chestnut Cambronne Law Firm
• Conferred with employees to determine what office work needed assistance.
• Scanned, copied, and completed paperwork in a timely manner.
EDUCATION
University of Minnesota – Twin Cities [Graduated Dec 2013]
Major: B.A. in Sociology
Minor: Political Social
• Received accolade on senior thesis about social policy regarding immigration.
• Participated and organized events with cultural clubs, and fraternities.
VOLUNTEER
Care Assistant [Aug 2015 – Present]
Andrews Residence
• Visit and engage with chronically mentally ill patients for 1-2 hours weekly.
• Redirect negative self-talk or hallucinating behavior with activities and conversation.
• Regularly attend meetings with patients to learn how to best assist, and encourage community.](https://image.slidesharecdn.com/f8416de6-6fb5-4f18-8bc1-6e841542180f-160802023451/85/MarkMacapagal_Resume-1-320.jpg)
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- 1. Mark Macapagal 1069 MILANO POINT, APT. 1616 COLORADO SPRINGS, CO 80921 (STARTING AUGUST 19TH ) PHONE: (763) 742 - 2608 E-MAIL: MACAP012@LIVE.COM EXPERIENCE Disability Analyst [Mar 2014 - Present] State of Minnesota • Gather all necessary medical, insurance, and vocational information for confirming claimant’s eligibility for social security disability by coordinating parties involved. • Timely conclude a disability status for each claim in accordance with federal mandated policies by independently analyzing the gathered information, as well as, collaborating with experts. • Write an average of 3 reports daily explaining the adjudicated outcome, and summarizing up to 1000 pages of medical exams, terminology, and diagnostic testing. • Securely handle sensitive information while assisting suicidal or distressed claimants. Server [Aug 2015 - Present] Buffalo Wild Wings • Provide details, conversation, and answers about products to about 50 customers per 7-8 hour shift. • Use multitasking skills to deliver orders and assistance to multiple customers quickly. Customer Service Representative [Feb 2014 – Mar 2014] State of Minnesota Healthcare • Corresponded with roughly 20 customers daily, and used consideration to placate irate customers. • Compiled application data using Excel spreadsheets, and helped customers navigate online applications. • Applied knowledge of HIPAA, and other, policies to assist customers in a speedy application process. Office Assistant Intern [Jul 2012 – Jul 2013] Chestnut Cambronne Law Firm • Conferred with employees to determine what office work needed assistance. • Scanned, copied, and completed paperwork in a timely manner. EDUCATION University of Minnesota – Twin Cities [Graduated Dec 2013] Major: B.A. in Sociology Minor: Political Social • Received accolade on senior thesis about social policy regarding immigration. • Participated and organized events with cultural clubs, and fraternities. VOLUNTEER Care Assistant [Aug 2015 – Present] Andrews Residence • Visit and engage with chronically mentally ill patients for 1-2 hours weekly. • Redirect negative self-talk or hallucinating behavior with activities and conversation. • Regularly attend meetings with patients to learn how to best assist, and encourage community.