1. Jennifer Johnson
5 Kendale Lane
Fredericksburg, VA 22407
M: 703-217-6377
ProfessionalSummary
Compassionate and altruistic healthcare professional with excellent interpersonal skills.
Currently seeking a position in the District of Columbia that will utilize my skills and experience
to best serve those in the community.
Core Qualifications
● Fluent in Spanish
● Extensive knowledge of social programs and application processes
● Ability to communicate effectively with broad spectrum of individuals
● Experience with medical records and documentation
● Excellent interpersonal and communication skills
● Ability to function in high stress environments and perform within deadlines
● Extensive experience in caseload management
Experience
Spotsylvania County Department of Social Services Spotsylvania, VA
Benefit Specialist II 1/2012 - 09/2014
Assessed clients’ eligibility for federal and state programs Processed applications and granted
medicaid and Supplemental Nutrition Assistance Program benefits. Advised clients of their
rights and responsibilities. Maintained up-to-date and comprehensive electronic and paper filing
systems. Interviewed clients individually and with families to determine what services would
best address their needs. Advised clients on community resources and made referrals when
necessary. Evaluated and addressed individual client needs and concerns. Managed a
caseload of 900. Acted as agency interpreter one day per week and assisted clients with filling
out applications and conflict resolution.

2. Stafford County Department of Social Services Stafford,
VA
Benefit Specialist II 6/2009 -
01/12
Intake worker and interpreter. Completed initial intake interview with clients applying for
emergency food, medical, and cash assistance (TANF) for pregnant women, children, and low
income families residing in Stafford County. Processed expedited SNAP (Supplemental
Nutritional Assistance Program) applications within seven days and Medical Assistance
applications for pregnant women within ten days. Scheduled and completed interviews with
clients applying for the TANF program (temporary assistance for needy families), obtained
verifications, determined eligibility, and granted or denied benefits within thirty days from the
date of application. Mailed Notice of Action letters to client and was available to explain reason
for decisions of denial. Appeared at appeals hearings with documented evidence to support
actions taken. Represented agency at outreach activities within the hispanic community.
Translated documents for agency personnel and interpreted interviews for Benefit Specialists,
Child Protective Services, and Adult Protective Services. Maintained database of other
resources available in the community and made appropriate referrals.
Advanced Patient Advocacy Fredericksburg, VA
Eligibility Advocate II 06/2006 - 06/2010
Provided assistance to uninsured patients to secure healthcare and Social Security benefits.
Responsibilities included interviewing patients for eligibility for Medicaid, SSI, SSDI, and other
resources for which they may be eligible. Responsible for coordinating the entire application
process from completing the paperwork for the patient through successful approval of benefits.
Developed and maintained relationships with personnel in social service agencies to expedite
benefits for clients. Maintained professional relationships with hospital administrators, case
managers, physicians, and social service agencies. Was responsible for presenting monthly
reports to the Chief Financial Officer of the hospital. Maintained accurate case files on each
patient. Completed home visits with patients to obtain signatures on applications. Maintained
current certifications in patient privacy training (HIPPA) as well as the highly regarded
certification of Certified Patient Account Technician from the American Association of
Healthcare Management.
Education 1994
Old Dominion University
Three years of study in Sociology and Criminal Justice