The document is a resume for Raeanne L Herrera that summarizes her experience as an Outreach/Volunteer Specialist with over 10 years of experience in community outreach, volunteer coordination, customer service, and teaching. She has a background in workforce development and currently works at Goodwill of Central Arizona, where she locates new volunteer opportunities, makes presentations to community groups, and builds relationships with partner organizations.

1. Raeanne L Herrera
Rfoshee68@gmail.com 480-259-1521
SUMMARY
Enthusiastic self-motivated Outreach/Volunteer Specialist who is dedicated to serving their
community. Excels at connecting with community members, implementing outreach plans, delivering
compelling presentations to community groups and developing a network of services.
QUALIFICATIONS
 Community outreach and recruitment
 Created and implemented training program
 Presentations, workshops, focus groups
 Strong written, oral and interpersonal communication skills
 Able to communicate in English and Spanish
 Excellent problem solving skills
 Database and reports management
EXPERIENCE
Goodwill of Central Arizona, Phoenix, Arizona 2012 to Present
Volunteer Experience Partner
 Responsible for locating and visiting new volunteer opportunities with schools, corporations, and individuals.
Researches and determines key organization in the community.
 Attends and speaks at community and networking events to build awareness of Goodwill and its service.
 Makes presentations to groups within organizations and groups.
 Builds and strengthens relationships with organizations. Deals comfortable with all levels of individuals, both
internal and external.
 Works closely with business partners where volunteers will be assigned to ensure all aspects of the event are
being met and satisfied.
 Acts as key representative to the volunteer and organization during the initial contact.
 Attends events along with conferences, both educational and customer-oriented.
 Assesses needs of organization to determine what Goodwill opportunities meet those needs, and builds an
implementation plan to achieve set goals.
 Manages, coordinates and assists with events, both internal and external, where volunteers are needed to help
enhance our service offerings.
 Determines, participates, and increases understanding of services and facilities available throughout Goodwill.
 Acts as an advocate on Goodwill’s behalf in the community.
STAR Career Advisor/Senior Career Advisor
 Co-created S.O.P for STAR Career Advisor position for Goodwill Work Force Development
 Prepare candidates for Goodwill Retail prescreen interviews
 One on One coaching with job seekers who may need additional assistance with resume writing, mock
interviews, and professional dress
Customer Service Manager
 Recruited, interviewed and offered employment to qualified candidates
 Trained new employees and monitored performance to additional training needs
 Recognized for leadership abilities recommended for management training positions
 Created determine a team environment and motivated staff to success
 Assigned duties to employees and scheduled break periods, work hours and vacations
 Solved problems to restore and promote good public relations

2. Raeanne L Herrera Page 2
American Express Business Travel, Phoenix, Arizona 2012 to 2012
Travel Counselor
 Conversed with customer to determine destination, mode of transportation, travel dates, financial
considerations, and accommodations
 Computed cost of travel and accommodations
 Booked transportation and hotel reservations
 Collected payment for transportation and accommodations from customer
Core staff- Tiny Prints, Tempe, Arizona 2011 to 2011
Customer Service Representative/Seasonal position
 Answered a high volume of telephone calls from customers regarding payments, returns and charges to
accounts
 Researched and responded to customer inquiries and explained transactions to their satisfaction
 Assisted customers in the selection of products
O&M Hostos School, Puerto Plata, Dominican Republic 2007 to 2011
Teacher
 Established and enforced rules for behavior and procedures for maintaining order among the students
 Observed and evaluated students’ performance, behavior, social development, and physical health
 Prepared materials and classrooms for class activities
 Instructed students individually and in groups, using lectures, discussions, and demonstrations
 Assigned and graded class work and homework
 Planned and conducted activities for a balanced program of instruction
ACKNOWLEGEMENTS
Universidad OyM, Puerto Plata, Dominican Republic
Awarded: Excellence in Teaching 2007-2011
Goodwill of Central Arizona, Phoenix, Arizona
Nominated for: “Team Spirit” 2013
Goodwill of Central Arizona, Phoenix, Arizona
Awarded for: Workforce Development “Team of the Year” 2016
Peoria Chamber Chatters-Toastmasters
Secretary/Treasurer 2016-Present
CERTIFICATIONS
 Certified Professional Résumé Writer
 State of Arizona Level One Fingerprint Clearance Card
 Excellent Driving Record
 Goodwill Workforce Development Training
 Goodwill Forklift Certification
 CPR/First Aid Certified