Healthcare voice assistants today are not limited to delivering canned responses to consumers, rather facilitates remote diagnostics & care while ensuring compliance.

2. INTRODUCTION
Voice assistants are causing ripple effects across industries, however, the groundbreaking force of innovation is presently at a tipping point for
healthcare. Today, more than 1 billion Google searches are reported daily on healthcare. With more than 41% of Americans currently owning
smart speakers, it comes as no big surprise that the adoption of voice assistants is rising for healthcare use cases. Over the past few years, we
have witnessed a rapid growth of voice-interactive healthcare and it is not going to fade away anytime soon. To understand better, let’s take a
look at the below figures:
While all the figures suggest that voice assistant use in healthcare is
accelerating, in reality, 19.1 million is only 7.5% of U.S. consumers who have
previously used a voice assistant for a healthcare-related inquiry or task. Most
healthcare enterprises are still far beyond adopting a digital-first approach though
most of them are willing. They are passing up an enormous chance of streamlining
operations, delivering what the patient needs, winning loyalty and trust, and offering
a better user experience. As healthcare providers, the need of the hour is to head
towards a digital-first future to be able to deliver patients with a seamless
experience. Here is a gander for you at how voice search is changing the manner in
which patients seek assistance and how it impacts the healthcare providers. Be it
Alexa skills or Google voice searches, voice-interactive healthcare is transforming
patient experience everywhere.

3. What do today’s consumers expect?
Living in a technology-driven world, consumers expect that their experience with healthcare organizations should be personalized and
consistent. However, as indicated by another report, more than half of the consumers did not have a holistic experience from their
healthcare providers. It further depicts that 71 percent of respondents expressed huge dissatisfaction with their healthcare experiences
due to delayed responses, lengthy & complex processes, random visits, and difficulty while scheduling an appointment.
It is not that easy to get to the bottom of what consumers really want from their healthcare experiences. As innovation propels across
industries, consumers set similar expectations for healthcare. Naturally, the pressure mounts up. For example, if they can book a ticket
virtually, why not an appointment with a physician?
Patients today are proactive about their care management and spares ample time in comprehending various aspects of the healthcare
ecosystem pertaining to them. Naturally, their expectation of healthcare providers is growing in terms of care delivery and experience.
85% of consumers have expressed concern over rising healthcare costs. To put it simply, they would prefer not to burn through every last
dollar or their backs. Patients would prefer not to be dealt with like a number; their expectations revolve around being treated personally.
One of the principal ways consumers seek healthcare organizations to eliminate erosion is by building text / voice-enabled digital
healthcare experiences. 58% of consumers reported that they would like their healthcare journey to be digital.

4. 4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI

5. Prioritizing Patient Experience:
Building Patient-centric healthcare
Patient centricity is perhaps the most squeezing need for the healthcare
industry today. 50% of consumers have reported that the healthcare
industry is more focused on itself, in contrast to meeting patient needs.
From clinics to hospitals to emergency care, organizations across the
business are rethinking how they can deliver on-demand healthcare and
focus more on patient outcomes. Healthcare should be patient-centric, but
just making a statement does not do the job. How do healthcare providers
achieve this?
Healthcare providers have a chance to transform this around by taking
advantage of voice AI and the benefits it delivers to consumers. Some
healthcare providers are already utilizing conversational AI but it is still in its
infancy. Consumers believe that AI can build proficiency and deliver
personalized assistance with symptom checking, appointment booking,
health monitoring, and cost-saving suggestions.

6. What is slowing down widespread adoption of
voice assistants in healthcare?
In case voice is so incredible, you may be asking why it isn’t mainstream as of now in the
healthcare industry. The greatest hindrances to voice bot adoption are patient data
security challenges. At present, voice applications in healthcare are in their earliest
stages. They aren’t pretty much as cutting edge as in other industries.
Due to compliance and regulations, healthcare providers, for a seriously long time, have
been kept down from further advancement. Regardless, there are as yet many
difficulties to defeat before voice assistants turn out to be generally embraced in the
business. The greatest test is security. As voice assistants need to deal with patient data,
they should consent to the Health Insurance Portability and Accountability (HIPAA) law.
The biggest challenge is privacy. Organizations can profit significantly from voice
assistants in healthcare. Besides automated workflows, voice innovation can assist in
improving patient experience, cutting down physician burden, and increasing patient
volumes.

7. Voice innovation in healthcare has opened entryways for both patients and
clinicians.Consumers utilize voice assistants to check on symptoms,
available treatment options, health-related information, locate nearby
clinics or hospitals, and nutrition information.
Let’s take a look at consumer-preferred voice assistant use cases in
healthcare in the US:
Voice bots aren’t utilized as much for purchasing prescriptions or booking
clinical visits. As transactions become more secure for customers, all things
considered, they’ll be utilized all the more regularly.
About 52% of grown-ups in the US are wanting to utilize voice associates for
somewhere around one medical services-related need. This indicates that
customers are ready to utilize voice assistants when they will be easily
available in the market.
Top Applications of Voice-Based
Use Cases in Healthcare

8. Voice-based consumer searches have been one of the prime use cases of voice assistants in healthcare
and it is expected to double up in the coming years. Healthcare providers who will be proactive in
embracing voice assistants will be able to provide patients with a seamless, consistent experience in
the near future. As the need for contactless innovation develops post-pandemic, voice healthcare will
play a key role in patient acquisition strategies amid the new normal.
Conclusion

9. 4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
Delivering contactless Patient Experience
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