An NLP-powered advanced automation engine like email response automation (ERA) is the need of the hour for businesses to rightly analyze and craft instant responses to complex customer requests with high precision.

2. A Swiss Insurance Giant Case Study: Generali
Key Highlights / At a Glance:
91% of dissatisfied customers never make repeat
purchases from the same brand and simply leave.
It costs businesses nearly $1.3 Trillion to attend 265 Bn customer
service calls per year. (Source: IBM)
Automating email responses eliminates manual email triage and
frees up customer service agents by responding up to 80% of
customer issues in real-time.
An NLP-powered advanced automation engine like email response
automation (ERA) is the need of the hour for businesses to rightly
analyze and craft instant responses to complex customer requests
with high precision.

3. Customers don’t prefer long response times, they want it faster and seamless. Dissatisfied customers result in higher customer
churn hurting your brand significantly. Automating email responses helps to cut down the waiting time with faster solution-based
responses, delivering an exceptional customer experience. Though industry leaders have been adopting email automation, some
have reported the solution didn’t perform to their expectations or failed to meet their business needs.
Where are they going wrong?
Most businesses have been trying to automate their email communications by building macros or rules in Outlook. But this,
unfortunately, doesn’t work. A simple example: if you added rules or macros, an email that said, “Book me a ship,” and another
email that said, “Ship me a book,” would mean the same thing and would be treated equally.
Just imagine what chaos this could create.

4. 4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
The Key Challenge Faced by Generali
The Swiss insurance giant Generali receives a high volume of emails in multiple
languages every day. These email requests needed to be taken care of by different departments used to gather in a single mailbox.

5. Manual email triage for such unprecedented volumes created unreasonably high costs for the company. It was a time sinkhole, indefinitely
swallowing precious business hours of highly qualified customer support staff that became a liability to the organization.
Not to mention the sluggish responses to the customers as incoming email requests took days within the organization, just to get forwarded
from one department to another more appropriate one.
The insurance conglomerate had full-time employees who were focused on dispatching the emails to the right department. They were
struggling to manage the peak-time traffic.That is when we stepped in — with a proprietary Email Response Automation (ERA) engine for
automating email responses with AI.

7. ERA Improved the Response Rate
Drastically for Generali
Automating email responses with AI, Generali
ended up reducing the need for L1 support for
emails by over 40%.
Powered by Artificial Intelligence and Natural Language Processing, our
ERA engine deployed a cutting-edge, multilingual email bot that
understood and spoke awesome German, French, Italian, and English.
It enabled automated email triage for the Swiss company.
The bot would automatically analyse incoming email requests, quickly
route them to the right department, and send personalized replies to
Generali’s customers – all that with over 85% accuracy and in less than
2 seconds!

9. Enterprise Bot’s AI-powered email bot ERA helped Generali:
Improve engagement
Automate customer support
Speed up response times
Generate and qualify leads
Boost conversion rate

10. Cognitive Email Automation bots, algorithms, and artificial intelligence
are rapidly reshaping the future of business, of its support functions, of
everything. If you want to see or understand how a bot works for
automating email responses with AI
“Enterprise Bot deployed a complete on-premise
solution for automating email responses with AI in just
three months for us. We are happy to say that we have
expanded our collaboration to more use cases and
countries. Their platform is fast, simple, and delivered
over 40% of automation within the first month of going
live.”
-MARTIN FRICK, COO
4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI

11. 4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
Automate your email responses
with Enterprise Bot
For a free demo visit
www.enterprisebot.ai