SlideShare a Scribd company logo
1 of 7
Download to read offline
INTRODUCTION
Customer dissatisfaction not only hurts the bottom line of your business
but damages the organizational reputation.
Customer experience lies at the heart of every business. Just like a building can’t stand without pillars, your business can’t win the race
without a seamless customer experience (CX). Business leaders’ prime focus now has shifted more towards establishing a consistent cus-
tomer experience across all touchpoints to exceed the organizational standards and customer expectations. As a plan of action, they are
investing in next-gen technologies such as Artificial Intelligence (AI) to augment their customer experience efforts.
AI and Machine learning (ML) have been widely accepted by industry leaders in transforming their customer experience. A recent survey
conducted by Microsoft reveals that nearly 95% of all customer interactions by 2025 will take place through channels supported by AI.
In this blog, we will discuss various applications of AI in improving CX.
Unleash the Power of AI to Bring
Out Data Insights
Customer experience if driven properly creates endless opportunities for
growth, but it also hits back hard when failing. Data insights are core into
driving CX enhancement, but it’s not that simple. Customer behavior is difficult
to map, even more, challenging is deriving real-time actionable insights out of
these siloed datasets. AI comes into the picture here as it identifies behavioral
patterns across multitudes of data points to give you valuable business insights
to boost customer satisfaction.
4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
Resolve Customer Issues with
AI-Powered Chatbots
Customers don’t prefer waiting for responses, they want solutions faster and
smooth. AI-powered chatbots source data at a much higher speed to resolve
the issue of the customer. This not only speeds up the entire process but
also saves time for employees to dedicate their attention into a more val-
ue-added task. The advanced technology of AI helps you to save a lot of cost
on hiring live agents for repetitive, slow, low-value interactions. Reports say
businesses receive nearly 265 Bn customer requests every year and it costs
as huge as $ 1.3 trillion to take these requests to closure. Using AI-powered
chatbots can help you save up to 30% of this.
Create Personalized Content With
AI to Drive CX
Make Your Customer Service Active 24/7
How marketers interact with new and existing customers plays a key role in improving CX.
There have been reports of personalized content increasing lead generation, customer
acquisition and upselling. For example, if you visit an e-commerce platform it shows you
related products to your searches that might be of interest. It is nothing but an AI
algorithm playing in the back. AI-enabled tools are designed in a way to promote
personalized interactions in real-time. Instead of customers searching through the
website, you are showing up the products they will be interested in.
Customers prefer buying from brands with 24/7 customer support. According to a
survey by Deloitte, 62% of respondents reported customer experience delivered by
them acted as a major competitive differentiator in the past.
Chatbots provide 24/7 support to all the common queries and increase the level of
customer satisfaction. You can add general FAQs and answers and customize your bot
to make your customer support more advanced and engage with them at a closer
level.
4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
Initiate Co-Pilot with AI to Provide
Assistance to Agents
It is tedious and time consuming for live agents to study the history of a
customer with your brand. AI gathers information in real-time updating the
agent on the background of the customer, his preferences and the key issue he
is looking for a solution to. It also suggests potential solutions to his issue. It’s a
great assistance to agents as they can dedicate their time in resolving the issue.
Artificial intelligence has set its foot at almost every sphere of business and the
adoption is growing year by year. If you don’t want to lose to your competitors,
develop plans on how you can leverage AI to take your customer service to the
next level. As Bob Hooey rightly said, “If you’re not taking care of your
customers, your competitors will.”
4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
Transform your CX with
the Power of AI
For a free demo visit
www.enterprisebot.ai

More Related Content

What's hot

Digital Transformations Training, Coronavirus Digital Transformation Strategy...
Digital Transformations Training, Coronavirus Digital Transformation Strategy...Digital Transformations Training, Coronavirus Digital Transformation Strategy...
Digital Transformations Training, Coronavirus Digital Transformation Strategy...Bryan Len
 
Creating Revenue from Customer Data
Creating Revenue from Customer DataCreating Revenue from Customer Data
Creating Revenue from Customer Dataaccenture
 
13 reasons why your business needs ai
13 reasons why your business needs ai13 reasons why your business needs ai
13 reasons why your business needs aiPayjo
 
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...Salesforce Finland
 
Develop an IT Strategy to Support Customer Service
Develop an IT Strategy to Support Customer ServiceDevelop an IT Strategy to Support Customer Service
Develop an IT Strategy to Support Customer ServiceInfo-Tech Research Group
 
5 AI Secrets Every Customer Support Leader Needs to Know
5 AI Secrets Every Customer Support Leader Needs to Know5 AI Secrets Every Customer Support Leader Needs to Know
5 AI Secrets Every Customer Support Leader Needs to KnowAI-Customer-Service
 
Data monetization webinar
Data monetization webinarData monetization webinar
Data monetization webinarKaran Sachdeva
 
Digital Transformation - What it Means & Why it Matters
Digital Transformation - What it Means & Why it MattersDigital Transformation - What it Means & Why it Matters
Digital Transformation - What it Means & Why it MattersNet at Work
 
Lean IT Summit 2013
Lean IT Summit 2013Lean IT Summit 2013
Lean IT Summit 2013CI&T
 
See Your Business Take Off with SAP® Leonardo
See Your Business Take Off with SAP® LeonardoSee Your Business Take Off with SAP® Leonardo
See Your Business Take Off with SAP® LeonardoSAP Customer Experience
 
Digital transformation trends
Digital transformation trendsDigital transformation trends
Digital transformation trendsRishabh Software
 
Elevate Every Decision with Digital Inside Sales
Elevate Every Decision with Digital Inside SalesElevate Every Decision with Digital Inside Sales
Elevate Every Decision with Digital Inside SalesAccenture Operations
 
Malaysia Reimagined. NOW
Malaysia Reimagined. NOWMalaysia Reimagined. NOW
Malaysia Reimagined. NOWAccenture ASEAN
 
Top Artificial Intelligence (AI) Startups Disrupting Retail
Top Artificial Intelligence (AI) Startups Disrupting RetailTop Artificial Intelligence (AI) Startups Disrupting Retail
Top Artificial Intelligence (AI) Startups Disrupting RetailNVIDIA
 
Elevate Every Decision with Intelligent Procurement
Elevate Every Decision with Intelligent ProcurementElevate Every Decision with Intelligent Procurement
Elevate Every Decision with Intelligent ProcurementAccenture Operations
 
2014 AEC Madrid
2014 AEC Madrid2014 AEC Madrid
2014 AEC MadridMark Tamis
 
How to use artificial intelligence to create a five star customer experience
How to use artificial intelligence to create a five star customer experience How to use artificial intelligence to create a five star customer experience
How to use artificial intelligence to create a five star customer experience Ruchi Jain
 

What's hot (19)

Digital Transformations Training, Coronavirus Digital Transformation Strategy...
Digital Transformations Training, Coronavirus Digital Transformation Strategy...Digital Transformations Training, Coronavirus Digital Transformation Strategy...
Digital Transformations Training, Coronavirus Digital Transformation Strategy...
 
Creating Revenue from Customer Data
Creating Revenue from Customer DataCreating Revenue from Customer Data
Creating Revenue from Customer Data
 
13 reasons why your business needs ai
13 reasons why your business needs ai13 reasons why your business needs ai
13 reasons why your business needs ai
 
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...
From Defender to an Attacker, Lari Hämäläinen, Managing Partner, McKinsey Dig...
 
Develop an IT Strategy to Support Customer Service
Develop an IT Strategy to Support Customer ServiceDevelop an IT Strategy to Support Customer Service
Develop an IT Strategy to Support Customer Service
 
5 AI Secrets Every Customer Support Leader Needs to Know
5 AI Secrets Every Customer Support Leader Needs to Know5 AI Secrets Every Customer Support Leader Needs to Know
5 AI Secrets Every Customer Support Leader Needs to Know
 
Data monetization webinar
Data monetization webinarData monetization webinar
Data monetization webinar
 
Business canva-nov-15
Business canva-nov-15Business canva-nov-15
Business canva-nov-15
 
Digital Transformation - What it Means & Why it Matters
Digital Transformation - What it Means & Why it MattersDigital Transformation - What it Means & Why it Matters
Digital Transformation - What it Means & Why it Matters
 
Lean IT Summit 2013
Lean IT Summit 2013Lean IT Summit 2013
Lean IT Summit 2013
 
See Your Business Take Off with SAP® Leonardo
See Your Business Take Off with SAP® LeonardoSee Your Business Take Off with SAP® Leonardo
See Your Business Take Off with SAP® Leonardo
 
Digital transformation trends
Digital transformation trendsDigital transformation trends
Digital transformation trends
 
Elevate Every Decision with Digital Inside Sales
Elevate Every Decision with Digital Inside SalesElevate Every Decision with Digital Inside Sales
Elevate Every Decision with Digital Inside Sales
 
Malaysia Reimagined. NOW
Malaysia Reimagined. NOWMalaysia Reimagined. NOW
Malaysia Reimagined. NOW
 
Top Artificial Intelligence (AI) Startups Disrupting Retail
Top Artificial Intelligence (AI) Startups Disrupting RetailTop Artificial Intelligence (AI) Startups Disrupting Retail
Top Artificial Intelligence (AI) Startups Disrupting Retail
 
How to build a digital insurance company
How to build a digital insurance companyHow to build a digital insurance company
How to build a digital insurance company
 
Elevate Every Decision with Intelligent Procurement
Elevate Every Decision with Intelligent ProcurementElevate Every Decision with Intelligent Procurement
Elevate Every Decision with Intelligent Procurement
 
2014 AEC Madrid
2014 AEC Madrid2014 AEC Madrid
2014 AEC Madrid
 
How to use artificial intelligence to create a five star customer experience
How to use artificial intelligence to create a five star customer experience How to use artificial intelligence to create a five star customer experience
How to use artificial intelligence to create a five star customer experience
 

Similar to Boost Customer Satisfaction with AI-Driven Insights

AI Empowering Startups .pdf
AI Empowering Startups .pdfAI Empowering Startups .pdf
AI Empowering Startups .pdfVivekSingh554454
 
Harness the power of Conversational AI to build better conversational engagem...
Harness the power of Conversational AI to build better conversational engagem...Harness the power of Conversational AI to build better conversational engagem...
Harness the power of Conversational AI to build better conversational engagem...tv2064526
 
13 reasons why your business needs ai
13 reasons why your business needs ai13 reasons why your business needs ai
13 reasons why your business needs aiPayjo
 
Benefits of AI in Ecommerce Solutions
Benefits of AI in Ecommerce SolutionsBenefits of AI in Ecommerce Solutions
Benefits of AI in Ecommerce SolutionsMarie Weaver
 
Enhanced Business Communications with Artificial Intelligence
Enhanced Business Communications with Artificial IntelligenceEnhanced Business Communications with Artificial Intelligence
Enhanced Business Communications with Artificial IntelligenceCall Sumo
 
AI & Data Analytics: 3 Ways They Can Improve Customer Experience And Engagement
AI & Data Analytics: 3 Ways They Can Improve Customer Experience And EngagementAI & Data Analytics: 3 Ways They Can Improve Customer Experience And Engagement
AI & Data Analytics: 3 Ways They Can Improve Customer Experience And EngagementQuekelsBaro
 
AI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdfAI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdfSoluLab1231
 
AI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdfAI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdfniahiggins21
 
AI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdfAI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdfmatthew09cyrus
 
Webinar | Customer engagement on conversational platforms
Webinar | Customer engagement on conversational platformsWebinar | Customer engagement on conversational platforms
Webinar | Customer engagement on conversational platformsPowerup
 
Achieve Unmatched User Experiences with Conversational AI
Achieve Unmatched User Experiences with Conversational AIAchieve Unmatched User Experiences with Conversational AI
Achieve Unmatched User Experiences with Conversational AICognizant
 
5 Ways How AI Benefits Customer Experience
5 Ways How AI Benefits Customer Experience5 Ways How AI Benefits Customer Experience
5 Ways How AI Benefits Customer ExperienceNiharika Gupta
 
AI and Customer Service And Sales Strategy
AI and Customer Service And Sales StrategyAI and Customer Service And Sales Strategy
AI and Customer Service And Sales StrategyBryan K. O'Rourke
 
AI Chatbots for Business.pptx
AI Chatbots for Business.pptxAI Chatbots for Business.pptx
AI Chatbots for Business.pptxConsumer Sketch
 
Artificial intelligence role in customer service venkat k - medium
Artificial intelligence role in customer service   venkat k - mediumArtificial intelligence role in customer service   venkat k - medium
Artificial intelligence role in customer service venkat k - mediumusmsystem
 
Conversational AI 101-The Ecosystem at a Glance
Conversational AI 101-The Ecosystem at a GlanceConversational AI 101-The Ecosystem at a Glance
Conversational AI 101-The Ecosystem at a GlanceCapital Numbers
 
In 2023, AI will turbocharge your tactics for digital transformation.
In 2023, AI will turbocharge your tactics for digital transformation.In 2023, AI will turbocharge your tactics for digital transformation.
In 2023, AI will turbocharge your tactics for digital transformation.Sun Technologies
 
AI in marketing - A detailed insight.pdf
AI in marketing - A detailed insight.pdfAI in marketing - A detailed insight.pdf
AI in marketing - A detailed insight.pdfStephenAmell4
 

Similar to Boost Customer Satisfaction with AI-Driven Insights (20)

AI Empowering Startups .pdf
AI Empowering Startups .pdfAI Empowering Startups .pdf
AI Empowering Startups .pdf
 
Harness the power of Conversational AI to build better conversational engagem...
Harness the power of Conversational AI to build better conversational engagem...Harness the power of Conversational AI to build better conversational engagem...
Harness the power of Conversational AI to build better conversational engagem...
 
13 reasons why your business needs ai
13 reasons why your business needs ai13 reasons why your business needs ai
13 reasons why your business needs ai
 
Benefits of AI in Ecommerce Solutions
Benefits of AI in Ecommerce SolutionsBenefits of AI in Ecommerce Solutions
Benefits of AI in Ecommerce Solutions
 
Enhanced Business Communications with Artificial Intelligence
Enhanced Business Communications with Artificial IntelligenceEnhanced Business Communications with Artificial Intelligence
Enhanced Business Communications with Artificial Intelligence
 
AI & Data Analytics: 3 Ways They Can Improve Customer Experience And Engagement
AI & Data Analytics: 3 Ways They Can Improve Customer Experience And EngagementAI & Data Analytics: 3 Ways They Can Improve Customer Experience And Engagement
AI & Data Analytics: 3 Ways They Can Improve Customer Experience And Engagement
 
Power of AI in Customer Service
Power of AI in Customer ServicePower of AI in Customer Service
Power of AI in Customer Service
 
AI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdfAI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdf
 
AI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdfAI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdf
 
AI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdfAI for Startups Use Cases and Role in Early-Stage Success.pdf
AI for Startups Use Cases and Role in Early-Stage Success.pdf
 
AI Marketing-2.pptx
AI Marketing-2.pptxAI Marketing-2.pptx
AI Marketing-2.pptx
 
Webinar | Customer engagement on conversational platforms
Webinar | Customer engagement on conversational platformsWebinar | Customer engagement on conversational platforms
Webinar | Customer engagement on conversational platforms
 
Achieve Unmatched User Experiences with Conversational AI
Achieve Unmatched User Experiences with Conversational AIAchieve Unmatched User Experiences with Conversational AI
Achieve Unmatched User Experiences with Conversational AI
 
5 Ways How AI Benefits Customer Experience
5 Ways How AI Benefits Customer Experience5 Ways How AI Benefits Customer Experience
5 Ways How AI Benefits Customer Experience
 
AI and Customer Service And Sales Strategy
AI and Customer Service And Sales StrategyAI and Customer Service And Sales Strategy
AI and Customer Service And Sales Strategy
 
AI Chatbots for Business.pptx
AI Chatbots for Business.pptxAI Chatbots for Business.pptx
AI Chatbots for Business.pptx
 
Artificial intelligence role in customer service venkat k - medium
Artificial intelligence role in customer service   venkat k - mediumArtificial intelligence role in customer service   venkat k - medium
Artificial intelligence role in customer service venkat k - medium
 
Conversational AI 101-The Ecosystem at a Glance
Conversational AI 101-The Ecosystem at a GlanceConversational AI 101-The Ecosystem at a Glance
Conversational AI 101-The Ecosystem at a Glance
 
In 2023, AI will turbocharge your tactics for digital transformation.
In 2023, AI will turbocharge your tactics for digital transformation.In 2023, AI will turbocharge your tactics for digital transformation.
In 2023, AI will turbocharge your tactics for digital transformation.
 
AI in marketing - A detailed insight.pdf
AI in marketing - A detailed insight.pdfAI in marketing - A detailed insight.pdf
AI in marketing - A detailed insight.pdf
 

More from Enterprise Bot

Voice assistants in healthcare delivering contactless patient experience
Voice assistants in healthcare delivering contactless patient experienceVoice assistants in healthcare delivering contactless patient experience
Voice assistants in healthcare delivering contactless patient experienceEnterprise Bot
 
Empowering your it service management with it helpdesk chatbots
Empowering your it service management with it helpdesk chatbotsEmpowering your it service management with it helpdesk chatbots
Empowering your it service management with it helpdesk chatbotsEnterprise Bot
 
Transforming patient care with the power of ai in healthcare
Transforming patient care with the power of ai in healthcareTransforming patient care with the power of ai in healthcare
Transforming patient care with the power of ai in healthcareEnterprise Bot
 
Build smart hospitals with ai healthcare assistants optimize efficiency &...
Build smart hospitals with ai healthcare assistants optimize efficiency &...Build smart hospitals with ai healthcare assistants optimize efficiency &...
Build smart hospitals with ai healthcare assistants optimize efficiency &...Enterprise Bot
 
Automating email responses with AI bots elevates your cost efficiency by 75%
Automating email responses with AI bots elevates your cost efficiency by 75%Automating email responses with AI bots elevates your cost efficiency by 75%
Automating email responses with AI bots elevates your cost efficiency by 75%Enterprise Bot
 
Reshape your digital transformation strategy using low code platforms
Reshape your digital transformation strategy using low code platformsReshape your digital transformation strategy using low code platforms
Reshape your digital transformation strategy using low code platformsEnterprise Bot
 
9 reasons why low code no-code platform is the best choice for increasing ado...
9 reasons why low code no-code platform is the best choice for increasing ado...9 reasons why low code no-code platform is the best choice for increasing ado...
9 reasons why low code no-code platform is the best choice for increasing ado...Enterprise Bot
 
REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
REVOLUTIONIZE  CUSTOMER INTERACTIONS  WITH CONVERSATIONAL AIREVOLUTIONIZE  CUSTOMER INTERACTIONS  WITH CONVERSATIONAL AI
REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AIEnterprise Bot
 
Transform Your Customer Service with Intelligent Email Automation Powered by ...
Transform Your Customer Service with Intelligent Email Automation Powered by ...Transform Your Customer Service with Intelligent Email Automation Powered by ...
Transform Your Customer Service with Intelligent Email Automation Powered by ...Enterprise Bot
 

More from Enterprise Bot (9)

Voice assistants in healthcare delivering contactless patient experience
Voice assistants in healthcare delivering contactless patient experienceVoice assistants in healthcare delivering contactless patient experience
Voice assistants in healthcare delivering contactless patient experience
 
Empowering your it service management with it helpdesk chatbots
Empowering your it service management with it helpdesk chatbotsEmpowering your it service management with it helpdesk chatbots
Empowering your it service management with it helpdesk chatbots
 
Transforming patient care with the power of ai in healthcare
Transforming patient care with the power of ai in healthcareTransforming patient care with the power of ai in healthcare
Transforming patient care with the power of ai in healthcare
 
Build smart hospitals with ai healthcare assistants optimize efficiency &...
Build smart hospitals with ai healthcare assistants optimize efficiency &...Build smart hospitals with ai healthcare assistants optimize efficiency &...
Build smart hospitals with ai healthcare assistants optimize efficiency &...
 
Automating email responses with AI bots elevates your cost efficiency by 75%
Automating email responses with AI bots elevates your cost efficiency by 75%Automating email responses with AI bots elevates your cost efficiency by 75%
Automating email responses with AI bots elevates your cost efficiency by 75%
 
Reshape your digital transformation strategy using low code platforms
Reshape your digital transformation strategy using low code platformsReshape your digital transformation strategy using low code platforms
Reshape your digital transformation strategy using low code platforms
 
9 reasons why low code no-code platform is the best choice for increasing ado...
9 reasons why low code no-code platform is the best choice for increasing ado...9 reasons why low code no-code platform is the best choice for increasing ado...
9 reasons why low code no-code platform is the best choice for increasing ado...
 
REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
REVOLUTIONIZE  CUSTOMER INTERACTIONS  WITH CONVERSATIONAL AIREVOLUTIONIZE  CUSTOMER INTERACTIONS  WITH CONVERSATIONAL AI
REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI
 
Transform Your Customer Service with Intelligent Email Automation Powered by ...
Transform Your Customer Service with Intelligent Email Automation Powered by ...Transform Your Customer Service with Intelligent Email Automation Powered by ...
Transform Your Customer Service with Intelligent Email Automation Powered by ...
 

Recently uploaded

Transcript: New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024BookNet Canada
 
New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024BookNet Canada
 
Artificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning eraArtificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning eraDeakin University
 
Snow Chain-Integrated Tire for a Safe Drive on Winter Roads
Snow Chain-Integrated Tire for a Safe Drive on Winter RoadsSnow Chain-Integrated Tire for a Safe Drive on Winter Roads
Snow Chain-Integrated Tire for a Safe Drive on Winter RoadsHyundai Motor Group
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupFlorian Wilhelm
 
Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsHuman Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsMark Billinghurst
 
Build your next Gen AI Breakthrough - April 2024
Build your next Gen AI Breakthrough - April 2024Build your next Gen AI Breakthrough - April 2024
Build your next Gen AI Breakthrough - April 2024Neo4j
 
Bluetooth Controlled Car with Arduino.pdf
Bluetooth Controlled Car with Arduino.pdfBluetooth Controlled Car with Arduino.pdf
Bluetooth Controlled Car with Arduino.pdfngoud9212
 
Bun (KitWorks Team Study 노별마루 발표 2024.4.22)
Bun (KitWorks Team Study 노별마루 발표 2024.4.22)Bun (KitWorks Team Study 노별마루 발표 2024.4.22)
Bun (KitWorks Team Study 노별마루 발표 2024.4.22)Wonjun Hwang
 
SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024Scott Keck-Warren
 
Unlocking the Potential of the Cloud for IBM Power Systems
Unlocking the Potential of the Cloud for IBM Power SystemsUnlocking the Potential of the Cloud for IBM Power Systems
Unlocking the Potential of the Cloud for IBM Power SystemsPrecisely
 
Benefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other FrameworksBenefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other FrameworksSoftradix Technologies
 
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...shyamraj55
 
Install Stable Diffusion in windows machine
Install Stable Diffusion in windows machineInstall Stable Diffusion in windows machine
Install Stable Diffusion in windows machinePadma Pradeep
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Alan Dix
 
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024BookNet Canada
 
AI as an Interface for Commercial Buildings
AI as an Interface for Commercial BuildingsAI as an Interface for Commercial Buildings
AI as an Interface for Commercial BuildingsMemoori
 

Recently uploaded (20)

Vulnerability_Management_GRC_by Sohang Sengupta.pptx
Vulnerability_Management_GRC_by Sohang Sengupta.pptxVulnerability_Management_GRC_by Sohang Sengupta.pptx
Vulnerability_Management_GRC_by Sohang Sengupta.pptx
 
Transcript: New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024Transcript: New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
 
New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
New from BookNet Canada for 2024: BNC BiblioShare - Tech Forum 2024
 
E-Vehicle_Hacking_by_Parul Sharma_null_owasp.pptx
E-Vehicle_Hacking_by_Parul Sharma_null_owasp.pptxE-Vehicle_Hacking_by_Parul Sharma_null_owasp.pptx
E-Vehicle_Hacking_by_Parul Sharma_null_owasp.pptx
 
Artificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning eraArtificial intelligence in the post-deep learning era
Artificial intelligence in the post-deep learning era
 
Snow Chain-Integrated Tire for a Safe Drive on Winter Roads
Snow Chain-Integrated Tire for a Safe Drive on Winter RoadsSnow Chain-Integrated Tire for a Safe Drive on Winter Roads
Snow Chain-Integrated Tire for a Safe Drive on Winter Roads
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project Setup
 
Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsHuman Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR Systems
 
Build your next Gen AI Breakthrough - April 2024
Build your next Gen AI Breakthrough - April 2024Build your next Gen AI Breakthrough - April 2024
Build your next Gen AI Breakthrough - April 2024
 
Bluetooth Controlled Car with Arduino.pdf
Bluetooth Controlled Car with Arduino.pdfBluetooth Controlled Car with Arduino.pdf
Bluetooth Controlled Car with Arduino.pdf
 
Bun (KitWorks Team Study 노별마루 발표 2024.4.22)
Bun (KitWorks Team Study 노별마루 발표 2024.4.22)Bun (KitWorks Team Study 노별마루 발표 2024.4.22)
Bun (KitWorks Team Study 노별마루 발표 2024.4.22)
 
SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024SQL Database Design For Developers at php[tek] 2024
SQL Database Design For Developers at php[tek] 2024
 
Unlocking the Potential of the Cloud for IBM Power Systems
Unlocking the Potential of the Cloud for IBM Power SystemsUnlocking the Potential of the Cloud for IBM Power Systems
Unlocking the Potential of the Cloud for IBM Power Systems
 
Benefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other FrameworksBenefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other Frameworks
 
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
 
Install Stable Diffusion in windows machine
Install Stable Diffusion in windows machineInstall Stable Diffusion in windows machine
Install Stable Diffusion in windows machine
 
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...Swan(sea) Song – personal research during my six years at Swansea ... and bey...
Swan(sea) Song – personal research during my six years at Swansea ... and bey...
 
The transition to renewables in India.pdf
The transition to renewables in India.pdfThe transition to renewables in India.pdf
The transition to renewables in India.pdf
 
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
Transcript: #StandardsGoals for 2024: What’s new for BISAC - Tech Forum 2024
 
AI as an Interface for Commercial Buildings
AI as an Interface for Commercial BuildingsAI as an Interface for Commercial Buildings
AI as an Interface for Commercial Buildings
 

Boost Customer Satisfaction with AI-Driven Insights

  • 1.
  • 2. INTRODUCTION Customer dissatisfaction not only hurts the bottom line of your business but damages the organizational reputation. Customer experience lies at the heart of every business. Just like a building can’t stand without pillars, your business can’t win the race without a seamless customer experience (CX). Business leaders’ prime focus now has shifted more towards establishing a consistent cus- tomer experience across all touchpoints to exceed the organizational standards and customer expectations. As a plan of action, they are investing in next-gen technologies such as Artificial Intelligence (AI) to augment their customer experience efforts. AI and Machine learning (ML) have been widely accepted by industry leaders in transforming their customer experience. A recent survey conducted by Microsoft reveals that nearly 95% of all customer interactions by 2025 will take place through channels supported by AI. In this blog, we will discuss various applications of AI in improving CX.
  • 3. Unleash the Power of AI to Bring Out Data Insights Customer experience if driven properly creates endless opportunities for growth, but it also hits back hard when failing. Data insights are core into driving CX enhancement, but it’s not that simple. Customer behavior is difficult to map, even more, challenging is deriving real-time actionable insights out of these siloed datasets. AI comes into the picture here as it identifies behavioral patterns across multitudes of data points to give you valuable business insights to boost customer satisfaction.
  • 4. 4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI Resolve Customer Issues with AI-Powered Chatbots Customers don’t prefer waiting for responses, they want solutions faster and smooth. AI-powered chatbots source data at a much higher speed to resolve the issue of the customer. This not only speeds up the entire process but also saves time for employees to dedicate their attention into a more val- ue-added task. The advanced technology of AI helps you to save a lot of cost on hiring live agents for repetitive, slow, low-value interactions. Reports say businesses receive nearly 265 Bn customer requests every year and it costs as huge as $ 1.3 trillion to take these requests to closure. Using AI-powered chatbots can help you save up to 30% of this.
  • 5. Create Personalized Content With AI to Drive CX Make Your Customer Service Active 24/7 How marketers interact with new and existing customers plays a key role in improving CX. There have been reports of personalized content increasing lead generation, customer acquisition and upselling. For example, if you visit an e-commerce platform it shows you related products to your searches that might be of interest. It is nothing but an AI algorithm playing in the back. AI-enabled tools are designed in a way to promote personalized interactions in real-time. Instead of customers searching through the website, you are showing up the products they will be interested in. Customers prefer buying from brands with 24/7 customer support. According to a survey by Deloitte, 62% of respondents reported customer experience delivered by them acted as a major competitive differentiator in the past. Chatbots provide 24/7 support to all the common queries and increase the level of customer satisfaction. You can add general FAQs and answers and customize your bot to make your customer support more advanced and engage with them at a closer level.
  • 6. 4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI Initiate Co-Pilot with AI to Provide Assistance to Agents It is tedious and time consuming for live agents to study the history of a customer with your brand. AI gathers information in real-time updating the agent on the background of the customer, his preferences and the key issue he is looking for a solution to. It also suggests potential solutions to his issue. It’s a great assistance to agents as they can dedicate their time in resolving the issue. Artificial intelligence has set its foot at almost every sphere of business and the adoption is growing year by year. If you don’t want to lose to your competitors, develop plans on how you can leverage AI to take your customer service to the next level. As Bob Hooey rightly said, “If you’re not taking care of your customers, your competitors will.”
  • 7. 4 / REVOLUTIONIZE CUSTOMER INTERACTIONS WITH CONVERSATIONAL AI Transform your CX with the Power of AI For a free demo visit www.enterprisebot.ai