This document discusses ways to boost adoption of telehealth services. It identifies three key strategies: 1) Build awareness of telehealth through marketing and communication efforts. Physician recommendations and digital campaigns can be especially effective. 2) Overcome concerns about quality of care by assuring patients they will receive evidence-based care from providers they know and trust. 3) Treat every patient interaction as an opportunity to promote telehealth, whether through administrative staff, clinicians, or digital channels like patient portals and email. Recommendations from trusted sources can significantly increase patient uptake of telehealth.
Launching or expanding a telehealth & remote patient monitoring (RPM) program can be an intimidating task
*HRS health system, home health & hospice
*HRS’ Client Success, Implementation,Reimbursement & Clinical teams
How To Go From Telehealth Startup To Telehealth EnterpriseVSee
For more information of the presentation such as recording and transcript, please visit:
https://vsee.com/blog/go-telehealth-startup-telehealth-enterprise/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
White paper - Combating COVID19 - Payer in a Box BPaaS solutionsPaul Simon Arakkal
The U.S Healthcare Industry is going through an unprecedented 100 year phenomenon - COVID19. It has impacted clients, customers and their families. This White Paper points to Insurance in a Box BPaaS Solutions as a viable business option for Payers to combat COVID19 related healthcare and operational challenges.
Deep Dive Into Telehealth Adoption Covid 19 and Beyond | Doreen Amatelli ClarkVSee
The document discusses telehealth utilization before, during, and after the COVID-19 pandemic based on interviews and research conducted by Doreen Amatelli-Clark of Way to Goal Business Insights. Prior to the pandemic, most physicians were skeptical of telehealth and relied solely on in-person visits. During the initial pandemic period, telehealth was seen as a temporary option due to lack of experience and uncertainty. However, after several weeks of usage physicians recognized benefits and acknowledged telehealth's potential as a long-term solution when integrated properly. Widespread adoption was accelerated by the pandemic and shifted perceptions of telehealth's role in healthcare delivery.
Accessing Diabetes Education Through TelehealthTAOklahoma
M. Dianne Brown, MS, RDN, LD, CDE
OU Physicians Diabetes Life Clinic at the Harold Hamm Diabetes Center
Cynthia Scheideman-Miller, MHSA
Heartland Telehealth Resource Center
Oklahoma Telemedicine Conference 2014: Telehealth Transition
October 16, 2014
Patient-centric care focuses on involving patients in their own care through shared decision making and improved communication. It has been shown to lead to better health outcomes while reducing costs. To achieve patient-centric care, providers must center care around the patient experience, advocate for population health, and find more cost-effective ways of delivering services. New technologies like telehealth, mobile apps, and wearables can also help facilitate more patient-centric approaches.
As healthcare reform and transformation advances, providers will seek new ways to engage patients and influence behavior using connected health and will increasingly look for more advanced solutions that are proven to consistently motivate sustained behavioral change. These solutions are referred to as “Patient Portal 2.0.”
The Patient Portal 2.0 that the market requires relies on a host of functions that think outside the confines of Meaningful Use. In order to develop a portal that reaches into a population and makes a difference it is important to understand the purpose of the portal. Taking the necessary time to identify what motivates the intended audience and developing tools that deliver that experience is key to successfully engaging patients.
This paper looks at seven portal features that the market is currently pushing towards.
Telemedicine Reimbursement: Medicaid and Private PayersTAOklahoma
This document summarizes telehealth reimbursement policies for Medicaid and private payers in Oklahoma. It discusses who pays for telehealth services and restrictions for Medicare, Medicaid, and private insurance. The document outlines authorized originating and distant sites, eligible providers, and specific CPT codes covered by Medicaid. Billing procedures are also described for distant and originating sites under Medicaid. Questions about telehealth reimbursement policies are directed to contacts at the Heartland Telehealth Resource Center.
Launching or expanding a telehealth & remote patient monitoring (RPM) program can be an intimidating task
*HRS health system, home health & hospice
*HRS’ Client Success, Implementation,Reimbursement & Clinical teams
How To Go From Telehealth Startup To Telehealth EnterpriseVSee
For more information of the presentation such as recording and transcript, please visit:
https://vsee.com/blog/go-telehealth-startup-telehealth-enterprise/
For other webinars:
https://vsee.com/webinars/
Or join our Linkedin Group: https://www.linkedin.com/groups/Telehealth-Failures-Secrets-Success-13500037/about
Or Join our Facebook Group:
https://www.facebook.com/groups/tfssgroup/?ref=group_cover
White paper - Combating COVID19 - Payer in a Box BPaaS solutionsPaul Simon Arakkal
The U.S Healthcare Industry is going through an unprecedented 100 year phenomenon - COVID19. It has impacted clients, customers and their families. This White Paper points to Insurance in a Box BPaaS Solutions as a viable business option for Payers to combat COVID19 related healthcare and operational challenges.
Deep Dive Into Telehealth Adoption Covid 19 and Beyond | Doreen Amatelli ClarkVSee
The document discusses telehealth utilization before, during, and after the COVID-19 pandemic based on interviews and research conducted by Doreen Amatelli-Clark of Way to Goal Business Insights. Prior to the pandemic, most physicians were skeptical of telehealth and relied solely on in-person visits. During the initial pandemic period, telehealth was seen as a temporary option due to lack of experience and uncertainty. However, after several weeks of usage physicians recognized benefits and acknowledged telehealth's potential as a long-term solution when integrated properly. Widespread adoption was accelerated by the pandemic and shifted perceptions of telehealth's role in healthcare delivery.
Accessing Diabetes Education Through TelehealthTAOklahoma
M. Dianne Brown, MS, RDN, LD, CDE
OU Physicians Diabetes Life Clinic at the Harold Hamm Diabetes Center
Cynthia Scheideman-Miller, MHSA
Heartland Telehealth Resource Center
Oklahoma Telemedicine Conference 2014: Telehealth Transition
October 16, 2014
Patient-centric care focuses on involving patients in their own care through shared decision making and improved communication. It has been shown to lead to better health outcomes while reducing costs. To achieve patient-centric care, providers must center care around the patient experience, advocate for population health, and find more cost-effective ways of delivering services. New technologies like telehealth, mobile apps, and wearables can also help facilitate more patient-centric approaches.
As healthcare reform and transformation advances, providers will seek new ways to engage patients and influence behavior using connected health and will increasingly look for more advanced solutions that are proven to consistently motivate sustained behavioral change. These solutions are referred to as “Patient Portal 2.0.”
The Patient Portal 2.0 that the market requires relies on a host of functions that think outside the confines of Meaningful Use. In order to develop a portal that reaches into a population and makes a difference it is important to understand the purpose of the portal. Taking the necessary time to identify what motivates the intended audience and developing tools that deliver that experience is key to successfully engaging patients.
This paper looks at seven portal features that the market is currently pushing towards.
Telemedicine Reimbursement: Medicaid and Private PayersTAOklahoma
This document summarizes telehealth reimbursement policies for Medicaid and private payers in Oklahoma. It discusses who pays for telehealth services and restrictions for Medicare, Medicaid, and private insurance. The document outlines authorized originating and distant sites, eligible providers, and specific CPT codes covered by Medicaid. Billing procedures are also described for distant and originating sites under Medicaid. Questions about telehealth reimbursement policies are directed to contacts at the Heartland Telehealth Resource Center.
Virtual health is supporting continuing efforts to further humanize health care by extending and expanding the concept of a patient-centric care delivery model into one that is truly life-centric.
Virtual health uses telecommunication and networked technologies to connect clinicians with patients (and with other clinicians) to remotely deliver health care services and support well-being. For providers, committing to virtual health at a personal and organizational level affords ever-increasing opportunities to deliver the right care at the right time in the right place, in a connected and coordinated manner.
By strengthening and facilitating a therapeutic alliance between clinicians and patients, virtual health is an important step on our continuous journey to humanize health care. It works within and around a patient’s life, as opposed to their sickness, to deliver care when, where, and how they need and want it. Also, virtual health works its way into consumers’ daily routines by being embedded in electronic devices associated with living life (e.g., smartphones and personal computers) more so than caring for sickness.
The healthcare industry is primed for expanded adoption of virtual health; a 2016 report estimated that the US virtual health market will reach $3.5 billion in revenues by 2022. Several factors are elevating stakeholder interest, including expected physician shortages, continued growth in digital technologies, changing reimbursement models, increasing consumer demand, and the evolving regulatory landscape. One game-changer: Today, nine in 10 American adults use the internet, giving clinicians the capability and flexibility to communicate with and serve health care consumers via the web.
Webinar: Information Technology: How to achieve interoperability across the c...Modern Healthcare
Visit the webinar information page:
http://www.modernhealthcare.com/article/20140507/INFO/305079925/
About the Webinar
For most healthcare providers, clinical interoperability remains more of a goal than a reality. This year, the feds are ratcheting up the pressure on providers to incorporate information exchange as part of their daily clinical workflows. To do it, they've built several interoperability requirements into the Stage 2 meaningful use criteria of the electronic health record incentive payment program. We'll explore how to leverage meaningful use interoperability as a basis to improve clinical communications between affiliated and non-affiliated providers, increase patient satisfaction and ramp up for the future with value-based, consumer-focused care.
Join us for this one-hour webinar to learn:
- The basic requirements for interoperability in the Stage 2 meaningful use criteria
- Strategies for implementing a compliant data collection and reporting program
- Pitfalls to avoid and data interpretation issues that need to be addressed
Panelists:
Dr. Clifford Martin
Chief Medical Officer
St. Joseph Physician Network
Dr. Richard Schrieber
Chief Medical Information Officer
Holy Spirit Hospital
Erica Galvez
Interoperability and Exchange Portfolio Manager
Office of the National Coordinator for Health IT
Moderator:
Joseph Con
Health Information Technology Reporter
Modern Healthcare
A connected patient is a satisfied patient. Interactive patient care (IPC) technology empowers patients and increases communication between patients and hospital staff. IPC increases patient satisfaction, which leads to higher hospital reimbursements, more loyal patients, and improved financial performance for hospitals.
As new payment models emerge that emphasize value over volume, providers are being compelled to look more closely at how to motivate patients—especially those with multiple chronic conditions—to actively manage their care, make better decisions and change behaviors. This editorial webinar will explore the relationships between engagement and improved health outcomes, greater patient satisfaction and better resource utilization. Our panel of experts will share proven strategies for building patients' confidence, disseminating self-management tools and making the best use of your care team.
m-Health: Engaging Patients at Every TouchpointCognizant
Today, people want fast, easy and secure access to their health records, from wherever they may be and from whatever device they choose. Electronic health records (EHR) can alleviate this issue, and encourage proactive, preventive care, all within a robust, integrated, interoperable, and inclusive health system that serves the best interests of patients, physician practices, hospitals, public health, and the population at large.
For more information contact: Slideshare@marcusevans.com
Presentation delivered by Donna Medina, Regional Director,OSF Hospice and Homecare Foundation at the marcus evans Home Care Leadership Summit held on July 13 & 14 2015 in Palm Beach FL.
Care Coordination - Northwest Medical Partnerspedenton
This document discusses care coordination in the medical home. It defines care coordination as organizing patient care activities between multiple participants to facilitate appropriate healthcare delivery. Effective care coordination involves numerous participants exchanging information and integrating care activities. The care coordination model aims to deliver the right services, in the right order and setting. Key elements of the model include assuming accountability for coordination, providing patient support, developing relationships and agreements with other providers, and improving connectivity through information sharing.
CARE COORDINATION OF AMERICA-PRESENTATION vs3Michael Mark
Care Coordination of America (CCA) provides a cloud-based virtual healthcare platform that connects providers and patients through behavioral health services, telemedicine, care circles, and population health analytics. The platform allows for secure video conferencing, medical records, prescribing, and other tools to coordinate care both in-home and virtually. CCA partners with healthcare organizations to improve outcomes and lower costs through their coordinated services and connected care model.
Avident Health created by doctors to allow better teamwork in healthcare and to engage and educate patients. More teamwork leads to value: Better quality at lower cost.
President Trump’s 2018 VA MISSION Act removed all geographic and licensing barriers for doing VA telehealth. This has made it possible to provide greater access and better care to more veterans. Join Sean O’Connor from the Oregon VA health system to learn:
- How is the VA using telehealth to deal with COVID-19 today?
- What are some key lessons learned from past telehealth deployments?
- What are key technology and clinic considerations that need to be taken into account?
- Where is VA telehealth going in the future?
Interested in becoming a community provider? More information at
https://www.va.gov/COMMUNITYCARE/providers/Veterans_Care_Agreements.asp
Patient engagement is a critical element of successful transitions of care. Without it, patients are improperly educated about their condition and inadequately prepared to self-manage.
Healthcare organizations need effective and scalable ways of engaging patients post-discharge.
Presentation by Mike Brett, MD, Medical Director for LIFE Programs, Lutheran Senior Life and Kelly Besecker, Vice President, Sales & Marketing, A-Frame Digital
The document describes North Carolina's program for care coordination of Medicaid recipients which includes assigning recipients to primary care medical homes, providing per member per month payments to support care management activities, and creating regional Community Care of North Carolina networks involving over 600 care managers to improve care delivery and reduce costs. It provides details on the various state agencies and organizations involved in coordinating care as well as the technologies and data used to support their efforts.
Digital technology advancements like Internet of Things (IoT)
* Wearable technologies
* Blockchain
* Robotics
* Big data
*Advanced analytics are changing consumer perceptions
CPT E/M codes are changing January 1, 2021. This webinar unpacks those changes for you, outlining everything you need to know including:
How to navigate all the changes
What these mean for reimbursement
What you need to know to make sure your providers and coders are ready.
The document discusses the patient centered medical home (PCMH) model for improving healthcare quality and reducing costs. It provides examples of PCMH programs that have led to reductions in hospital and ER use, increased medication adherence, and lower overall healthcare costs. The PCMH model emphasizes coordinated, team-based care centered around the patient.
- Independent Living Systems (ILS) provides care transition management services using its Post-Acute Support System (PASS) program to help reduce hospital readmissions and healthcare costs.
- The PASS program coordinates patients' transition from hospitals to home through home visits, follow-up calls, and education on medication, nutrition, physician follow-ups and symptom monitoring.
- ILS works with health plans, hospitals, and provider organizations to implement PASS and achieve improved outcomes like lower readmission rates while providing cost savings.
The document describes West's Engagement Center, which aims to engage and activate patients across four areas of the healthcare continuum: patient access centers, routine care management, transition care management, and chronic care management. It provides examples of how the center uses technology like remote patient monitoring, automated notifications, and telehealth to facilitate care coordination and management. The goal is to improve outcomes and experiences for patients while also reducing costs and maximizing revenue for healthcare organizations.
The document discusses two initial areas being evaluated by mTERG (mHealth Technical Evidence Review Group for RMNCH) to determine if mHealth strategies can improve provider adherence to care guidelines and reduce stockouts of essential maternal health drugs and commodities. For provider adherence, the studies reviewed showed mHealth improved health worker performance, though quality varied. For stockouts, evidence was weak and anecdotal, with few published results on effectiveness. Overall, there is a lack of rigorous evaluation and standardization across mHealth interventions, making it difficult to draw conclusions about impacts on health.
4 Steps for a Successful Telehealth Appointment.pdfOlivia Adams
The increase in telehealth usage in the healthcare sector since 2020 will be very remarkable. Additionally, it is evident that patients are satisfied with telehealth services and were prepared and able to make use of them while relaxing in their own homes. We cannot claim that the telehealth platform just appeals to a certain age bracket.
How do we see the healthcare's digital future and its impact on our lives?Jane Vita
"Healthcare is undergoing major changes spurred on by, but not limited to, technology.
Digitalisation is changing the way we think about health, what taking care of it really entails, our personal role in healthcare systems and the way we interact with technology in the context of health.
In many ways, we are entering a post-institutional age of increased personal responsibility, which presents healthcare service providers and other players in the field with major opportunities and great risks. Technology has the potential to empower people and help them become more active in the management of their and their families’ health. This will change the relationship of the patient and the caregiver in profound ways." Mirkka Länsisalo
A co-creation with Mirkka Läansisalo and Sala Heinänen, at Futurice.
Virtual health is supporting continuing efforts to further humanize health care by extending and expanding the concept of a patient-centric care delivery model into one that is truly life-centric.
Virtual health uses telecommunication and networked technologies to connect clinicians with patients (and with other clinicians) to remotely deliver health care services and support well-being. For providers, committing to virtual health at a personal and organizational level affords ever-increasing opportunities to deliver the right care at the right time in the right place, in a connected and coordinated manner.
By strengthening and facilitating a therapeutic alliance between clinicians and patients, virtual health is an important step on our continuous journey to humanize health care. It works within and around a patient’s life, as opposed to their sickness, to deliver care when, where, and how they need and want it. Also, virtual health works its way into consumers’ daily routines by being embedded in electronic devices associated with living life (e.g., smartphones and personal computers) more so than caring for sickness.
The healthcare industry is primed for expanded adoption of virtual health; a 2016 report estimated that the US virtual health market will reach $3.5 billion in revenues by 2022. Several factors are elevating stakeholder interest, including expected physician shortages, continued growth in digital technologies, changing reimbursement models, increasing consumer demand, and the evolving regulatory landscape. One game-changer: Today, nine in 10 American adults use the internet, giving clinicians the capability and flexibility to communicate with and serve health care consumers via the web.
Webinar: Information Technology: How to achieve interoperability across the c...Modern Healthcare
Visit the webinar information page:
http://www.modernhealthcare.com/article/20140507/INFO/305079925/
About the Webinar
For most healthcare providers, clinical interoperability remains more of a goal than a reality. This year, the feds are ratcheting up the pressure on providers to incorporate information exchange as part of their daily clinical workflows. To do it, they've built several interoperability requirements into the Stage 2 meaningful use criteria of the electronic health record incentive payment program. We'll explore how to leverage meaningful use interoperability as a basis to improve clinical communications between affiliated and non-affiliated providers, increase patient satisfaction and ramp up for the future with value-based, consumer-focused care.
Join us for this one-hour webinar to learn:
- The basic requirements for interoperability in the Stage 2 meaningful use criteria
- Strategies for implementing a compliant data collection and reporting program
- Pitfalls to avoid and data interpretation issues that need to be addressed
Panelists:
Dr. Clifford Martin
Chief Medical Officer
St. Joseph Physician Network
Dr. Richard Schrieber
Chief Medical Information Officer
Holy Spirit Hospital
Erica Galvez
Interoperability and Exchange Portfolio Manager
Office of the National Coordinator for Health IT
Moderator:
Joseph Con
Health Information Technology Reporter
Modern Healthcare
A connected patient is a satisfied patient. Interactive patient care (IPC) technology empowers patients and increases communication between patients and hospital staff. IPC increases patient satisfaction, which leads to higher hospital reimbursements, more loyal patients, and improved financial performance for hospitals.
As new payment models emerge that emphasize value over volume, providers are being compelled to look more closely at how to motivate patients—especially those with multiple chronic conditions—to actively manage their care, make better decisions and change behaviors. This editorial webinar will explore the relationships between engagement and improved health outcomes, greater patient satisfaction and better resource utilization. Our panel of experts will share proven strategies for building patients' confidence, disseminating self-management tools and making the best use of your care team.
m-Health: Engaging Patients at Every TouchpointCognizant
Today, people want fast, easy and secure access to their health records, from wherever they may be and from whatever device they choose. Electronic health records (EHR) can alleviate this issue, and encourage proactive, preventive care, all within a robust, integrated, interoperable, and inclusive health system that serves the best interests of patients, physician practices, hospitals, public health, and the population at large.
For more information contact: Slideshare@marcusevans.com
Presentation delivered by Donna Medina, Regional Director,OSF Hospice and Homecare Foundation at the marcus evans Home Care Leadership Summit held on July 13 & 14 2015 in Palm Beach FL.
Care Coordination - Northwest Medical Partnerspedenton
This document discusses care coordination in the medical home. It defines care coordination as organizing patient care activities between multiple participants to facilitate appropriate healthcare delivery. Effective care coordination involves numerous participants exchanging information and integrating care activities. The care coordination model aims to deliver the right services, in the right order and setting. Key elements of the model include assuming accountability for coordination, providing patient support, developing relationships and agreements with other providers, and improving connectivity through information sharing.
CARE COORDINATION OF AMERICA-PRESENTATION vs3Michael Mark
Care Coordination of America (CCA) provides a cloud-based virtual healthcare platform that connects providers and patients through behavioral health services, telemedicine, care circles, and population health analytics. The platform allows for secure video conferencing, medical records, prescribing, and other tools to coordinate care both in-home and virtually. CCA partners with healthcare organizations to improve outcomes and lower costs through their coordinated services and connected care model.
Avident Health created by doctors to allow better teamwork in healthcare and to engage and educate patients. More teamwork leads to value: Better quality at lower cost.
President Trump’s 2018 VA MISSION Act removed all geographic and licensing barriers for doing VA telehealth. This has made it possible to provide greater access and better care to more veterans. Join Sean O’Connor from the Oregon VA health system to learn:
- How is the VA using telehealth to deal with COVID-19 today?
- What are some key lessons learned from past telehealth deployments?
- What are key technology and clinic considerations that need to be taken into account?
- Where is VA telehealth going in the future?
Interested in becoming a community provider? More information at
https://www.va.gov/COMMUNITYCARE/providers/Veterans_Care_Agreements.asp
Patient engagement is a critical element of successful transitions of care. Without it, patients are improperly educated about their condition and inadequately prepared to self-manage.
Healthcare organizations need effective and scalable ways of engaging patients post-discharge.
Presentation by Mike Brett, MD, Medical Director for LIFE Programs, Lutheran Senior Life and Kelly Besecker, Vice President, Sales & Marketing, A-Frame Digital
The document describes North Carolina's program for care coordination of Medicaid recipients which includes assigning recipients to primary care medical homes, providing per member per month payments to support care management activities, and creating regional Community Care of North Carolina networks involving over 600 care managers to improve care delivery and reduce costs. It provides details on the various state agencies and organizations involved in coordinating care as well as the technologies and data used to support their efforts.
Digital technology advancements like Internet of Things (IoT)
* Wearable technologies
* Blockchain
* Robotics
* Big data
*Advanced analytics are changing consumer perceptions
CPT E/M codes are changing January 1, 2021. This webinar unpacks those changes for you, outlining everything you need to know including:
How to navigate all the changes
What these mean for reimbursement
What you need to know to make sure your providers and coders are ready.
The document discusses the patient centered medical home (PCMH) model for improving healthcare quality and reducing costs. It provides examples of PCMH programs that have led to reductions in hospital and ER use, increased medication adherence, and lower overall healthcare costs. The PCMH model emphasizes coordinated, team-based care centered around the patient.
- Independent Living Systems (ILS) provides care transition management services using its Post-Acute Support System (PASS) program to help reduce hospital readmissions and healthcare costs.
- The PASS program coordinates patients' transition from hospitals to home through home visits, follow-up calls, and education on medication, nutrition, physician follow-ups and symptom monitoring.
- ILS works with health plans, hospitals, and provider organizations to implement PASS and achieve improved outcomes like lower readmission rates while providing cost savings.
The document describes West's Engagement Center, which aims to engage and activate patients across four areas of the healthcare continuum: patient access centers, routine care management, transition care management, and chronic care management. It provides examples of how the center uses technology like remote patient monitoring, automated notifications, and telehealth to facilitate care coordination and management. The goal is to improve outcomes and experiences for patients while also reducing costs and maximizing revenue for healthcare organizations.
The document discusses two initial areas being evaluated by mTERG (mHealth Technical Evidence Review Group for RMNCH) to determine if mHealth strategies can improve provider adherence to care guidelines and reduce stockouts of essential maternal health drugs and commodities. For provider adherence, the studies reviewed showed mHealth improved health worker performance, though quality varied. For stockouts, evidence was weak and anecdotal, with few published results on effectiveness. Overall, there is a lack of rigorous evaluation and standardization across mHealth interventions, making it difficult to draw conclusions about impacts on health.
4 Steps for a Successful Telehealth Appointment.pdfOlivia Adams
The increase in telehealth usage in the healthcare sector since 2020 will be very remarkable. Additionally, it is evident that patients are satisfied with telehealth services and were prepared and able to make use of them while relaxing in their own homes. We cannot claim that the telehealth platform just appeals to a certain age bracket.
How do we see the healthcare's digital future and its impact on our lives?Jane Vita
"Healthcare is undergoing major changes spurred on by, but not limited to, technology.
Digitalisation is changing the way we think about health, what taking care of it really entails, our personal role in healthcare systems and the way we interact with technology in the context of health.
In many ways, we are entering a post-institutional age of increased personal responsibility, which presents healthcare service providers and other players in the field with major opportunities and great risks. Technology has the potential to empower people and help them become more active in the management of their and their families’ health. This will change the relationship of the patient and the caregiver in profound ways." Mirkka Länsisalo
A co-creation with Mirkka Läansisalo and Sala Heinänen, at Futurice.
Healthcare is undergoing major changes spurred on by, but not limited to, technology.
Digitalisation is changing the way we think about health, what taking care of it really entails, our personal role in healthcare systems and the way we interact with technology in the context of health.
In many ways, we are entering a post- institutional age of increased personal responsibility, which presents healthcare service providers and other players in the eld with major opportunities and great risks. Technology has the potential to empower people and help them become more active in the management of their and their families’ health. This will change the relationship of the patient and the caregiver in profound ways.
Bridging the gap in patient experience and patient care in the digital ageMarcus Evans
In this white paper you will learn:
The diverse types of technology, payment options, and patient care techniques your practice can successfully adopt, to meet the needs and digital savviness of each age group.
How generational differences impact patient experience in the digital age.
The use of technology across various generations, and how this shapes the way patients want to interact with providers.
Telehealth is the use of digital technologies to access and manage health care services remotely. It aims to improve access to care for remote or mobility-limited populations and improve communication and coordination among care providers. Too know more visit: https://cancersupportinusa.wordpress.com/2023/02/06/what-is-telehealth/
This document discusses patient loyalty in healthcare. It notes that today's patients are savvy consumers who expect a high quality experience from their healthcare providers similar to other industries. The document summarizes research finding that patient experience is a key driver of loyalty, and that poor experience can cause patients to switch providers. It also discusses factors that are important to patients like convenience, responsiveness, understanding costs, and highlights opportunities for healthcare providers to improve loyalty through enhancing the patient experience.
This document discusses patient loyalty in healthcare. It notes that today's patients are savvy consumers who expect responsiveness, convenience, and a good customer experience from their healthcare providers just as they do from other industries. The document summarizes research finding that patients are as likely to switch doctors or hospitals as they are hotels if they don't get good service. It also notes that consumers want quick appointments, convenience, cost transparency, and will pay more for services they value. The document concludes that providing a better customer experience will help healthcare providers improve patient loyalty and financial performance.
This document discusses patient loyalty in healthcare. It notes that today's patients are savvy consumers who expect a high quality experience from their healthcare providers similar to other industries. The document summarizes research finding that patient experience is a key driver of loyalty, and that poor experience can cause patients to switch providers. It also discusses factors that are important to patients like convenience, responsiveness, understanding costs, and highlights opportunities for healthcare providers to improve loyalty through enhancing the patient experience.
On-demand healthcare involves patients accessing medical care and consultation through mobile apps from anywhere at any time. This allows remote patients to get timely medical advice and treatment without traveling long distances. It also enables doctors to better connect with patients and fulfill their duty to provide care whenever needed. The future of on-demand healthcare is promising as it empowers patients and makes the healthcare system more efficient, convenient and affordable.
From Patients to ePatients Driving a new paradigm for online clinical collabo...ddbennett
CareTech eHealth Innovation Series
From Patients to ePatients Driving a new paradigm for online clinical collaboration and health management
David Bennett, SVP, Interactive Solutions
StayWell Custom Communications
Anthony Chipelo, Director, Portal Strategies
CareTech Solutions
How Telemedicine Apps Prepares You for the Future of Remote HealthcareEMed HealthTech Pvt Ltd
Telemedicine app development is changing healthcare. It offers better access, convenience, and patient engagement. In the post-COVID era, one thing has become very clear: Technology and remote healthcare play a major role in the future of healthcare.
Traditional healthcare models are no longer suitable for today’s world. The rise of technology has transformed the approach to medical care.
If you are a healthcare provider that wants to succeed, EMed HealthTech is the answer you are looking for.
EMed HealthTech is ideal for customized telemedicine app development services.
Nothing in our world is changing as quickly as healthcare. Patients are using search, social media and apps to diagnose symptoms, research physicians, schedule appointments, access medical records, connect with other patients and take a more active role in their health. At the same time the tremendous amount of data created by this activity means patients have a much larger digital footprint than ever before. Savvy healthcare marketers can use this data to attract new patients, improve care and collaborate with other healthcare professional. Learn how the patients of today and tomorrow are using technology as a key part of their healthcare and how you can be a bigger part of the Digital Patient Journey.
Overcoming Telehealth Barriers to Mobilize Your Practice and Maximize RevenueKareo
In this live webinar, Director of Product Marketing and Partner Alliances, Sonny Singh, will:
-Discuss current industry trends and telehealth statistics
-Outline what healthcare services can be provided remotely
-Discuss how offering a telehealth option (including telemedicine) will help your practice grow amidst uncertainty
-Address the common pitfalls that you told us you’re experiencing
Top 5 Key Features of Telehealth Software for Primary Care.pdfOmniMD Healthcare
These expectations can progressively make or break today's custom telehealth businesses and telemedicine software providers. Here are some essential features of this kind of software for primary care that will fulfill much of the needs of today's healthcare space and modern-day consumers.
3 ways through which a practice can enhance patient experience and improve pa...GaryRichards30
Patient experience is not just about the quality of care measurements and outcomes. Today, there are about 10 aspects that define the patient experience, and each one has its own impact to attract and retain patients within the network.
Well Informed Patients are More EngagedJim Cucinotta
Studies show that well informed patients are more engaged in their health. They are more receptive to learning how to live healthier and manage their disease states properly. Invest in your patients and they will invest in their health.
The document discusses how the healthcare industry is being transformed by connected health technologies and changing consumer expectations. It notes that consumers now demand more convenient, transparent, and personalized healthcare experiences similar to top retailers. This is forcing health insurers to evolve into companies that focus on building loyal relationships with customers and partners. New technologies allow insurers to gather more data about individuals and better understand their needs in order to provide improved care, drive better outcomes, and enhance experiences. However, these technologies also require advanced security to protect sensitive medical information.
This document summarizes Unify's Connected Patient solution which aims to improve healthcare by connecting patients, their care teams, and related documentation. The solution provides unified communications, point-of-care terminals, alarm response systems, and contact center capabilities. This allows for real-time sharing of patient information, remote patient monitoring, appointment scheduling/reminders, and improved care team collaboration. The goal is to improve patient outcomes and experiences while reducing costs through greater efficiencies.
A top-down strategy is not likely to bring real innovation that the healthcare consumer
is demanding.
We work with a fair amount of healthcare clients but we’re not here to tell you how
to operate your hospital. “It is a profound irony that the more you know about
a particular industry and the more experience you gain in it, the more difficult it can be to move forward,” (The Innovator Who Knew Too Much, 2013 Harvard Business Review).
Instead, we’d like to offer a perspective from 20 years of work diligently observing and designing human experiences. We know how to connect people to places and most importantly, we understand how to elevate the patient experience.
This document discusses 5 elements of a successful patient engagement strategy:
1. Define your organization's vision for patient engagement.
2. Create a culture of engagement within the practice.
3. Employ the right technology and services like patient portals.
4. Empower patients to become collaborators in their care.
5. Continuously evaluate progress and be ready to adapt the strategy.
True patient engagement involves patients managing their own health, a practice culture that prioritizes engagement, and collaboration between patients and providers.
Real-world patients have an average of 6 serious co-morbid conditions & take 10 medications
*Complicated patients are invariably excluded from clinical research studies, making it impossible to know what treatments work best
The information reflects information available as of June 2, 2020.
We encourage monitoring subsequent regulation updates pertaining to telehealth in wound care
Chronic illness: 75% of health system costs in North America
* Reimbursement models & care pathways focused
on disease management will continue to escalate
National Survey of Canadian Nurses
* Use & impact of digital health technologies on nursing practice
*Top barriers to EMR/EHR:
* Hybrid record systems (38%), multiple log-ins (25%),
system integration (25%)
Coronavirus Nursing Homes Preparedness ChecklistTrustRobin
DOH is conducting Covid-19 focus surveys in long term care facilities .
Suggestions:
* Prepare a separate entrance binder for this focus survey
* Use the CE pathway to identify deficient practices
PwC’s Health Research Institute (HRI)
"People are accessing health information in new ways"
Telehealth users had employer-sponsored health plans, were middle-aged, and had chronic conditions
"Home healthcare needs tools & protocols to support a higher degree of post-acute care in the home
* Clinical supervisors complete the assessment in their EHR while video conferencing with the client/patient"
* Patient-level & wound-level parameters influencing wound
healing were identified from prior research and clinician input
* Probability of wound healing can be predicted with reasonable
accuracy in real-world data from EMRs
in order to meet cost reduction targets, CMOs
* Share patient data across ecosystems
* Embed shared organizational intelligence
* Establish guidance for quality & cost within physician workflows
* Prepare physician leaders to create a culture of continual improvement
The survey of nearly 550 home health care professionals reveals that the two greatest challenges in 2020 are staffing shortages and changing payment models like PDGM. While payment reforms are driving increased technology adoption, over 40% do not plan to change platforms. Despite uncertainty from PDGM, nearly a quarter still view home health as a top growth area for 2020.
This document discusses various legal issues related to wound care documentation. It emphasizes the importance of thorough and consistent documentation to avoid malpractice lawsuits. Key points include:
1) Proper documentation is essential to demonstrate that facilities are meeting standards of care. Consistency between providers is important so documentation tells a clear story of the patient's care.
2) While perfect documentation is unrealistic, documentation should communicate comprehensive details of assessments, treatments, notifications, and other essential care elements.
3) A lack of documentation does not necessarily mean a lack of care took place, but attorneys will assume this in court. Facilities must prioritize documentation to accurately reflect care provided.
4) Turning and positioning is a common
Comprehensive Primary Care Functions:
1) Access and Continuity;
2) Care Management;
3) Comprehensiveness and Coordination;
4) Patient and Caregiver Engagement; and
5) Planned Care and Population Health.
CPC+ includes three payment elements:
1) Care Management Fee (CMF);
2) Performance-Based Incentive Payment; and
3) Payment under the Medicare Physician Fee Schedule.
* What channels to share video?
* How long should a segment be?
* Production value related to business use?
* Things to consider when making video content
The document provides an overview of the Patient-Driven Groupings Model (PDGM) for Medicare home health payments. The PDGM uses 30-day periods and assigns them to 432 case-mix groups based on admission source, timing, clinical grouping, functional level, and comorbidities. Payments are determined by case-mix weights calculated from a regression model. Additional adjustments include low-utilization payments, outlier payments, and pro-rating for transfers or readmissions within 30 days.
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Overall life span (LS) was 1671.7±1721.6 days and cumulative 5YS reached 62.4%, 10 years – 50.4%, 20 years – 44.6%. 94 LCP lived more than 5 years without cancer (LS=2958.6±1723.6 days), 22 – more than 10 years (LS=5571±1841.8 days). 67 LCP died because of LC (LS=471.9±344 days). AT significantly improved 5YS (68% vs. 53.7%) (P=0.028 by log-rank test). Cox modeling displayed that 5YS of LCP significantly depended on: N0-N12, T3-4, blood cell circuit, cell ratio factors (ratio between cancer cells-CC and blood cells subpopulations), LC cell dynamics, recalcification time, heparin tolerance, prothrombin index, protein, AT, procedure type (P=0.000-0.031). Neural networks, genetic algorithm selection and bootstrap simulation revealed relationships between 5YS and N0-12 (rank=1), thrombocytes/CC (rank=2), segmented neutrophils/CC (3), eosinophils/CC (4), erythrocytes/CC (5), healthy cells/CC (6), lymphocytes/CC (7), stick neutrophils/CC (8), leucocytes/CC (9), monocytes/CC (10). Correct prediction of 5YS was 100% by neural networks computing (error=0.000; area under ROC curve=1.0).
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There is increasing confidence that cell therapies will soon play a role in the treatment of autoimmune disorders, but the extent of this impact remains to be seen. Early readouts on autologous CAR-Ts in lupus are encouraging, but manufacturing and cost limitations are likely to restrict access to highly refractory patients. Allogeneic CAR-Ts have the potential to broaden access to earlier lines of treatment due to their inherent cost benefits, however they will need to demonstrate comparable or improved efficacy to established modalities.
In addition to infrastructure and capacity constraints, CAR-Ts face a very different risk-benefit dynamic in autoimmune compared to oncology, highlighting the need for tolerable therapies with low adverse event risk. CAR-NK and Treg-based therapies are also being developed in certain autoimmune disorders and may demonstrate favorable safety profiles. Several novel non-cell therapies such as bispecific antibodies, nanobodies, and RNAi drugs, may also offer future alternative competitive solutions with variable value propositions.
Widespread adoption of cell therapies will not only require strong efficacy and safety data, but also adapted pricing and access strategies. At oncology-based price points, CAR-Ts are unlikely to achieve broad market access in autoimmune disorders, with eligible patient populations that are potentially orders of magnitude greater than the number of currently addressable cancer patients. Developers have made strides towards reducing cell therapy COGS while improving manufacturing efficiency, but payors will inevitably restrict access until more sustainable pricing is achieved.
Despite these headwinds, industry leaders and investors remain confident that cell therapies are poised to address significant unmet need in patients suffering from autoimmune disorders. However, the extent of this impact on the treatment landscape remains to be seen, as the industry rapidly approaches an inflection point.
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2. 2
Want to delight
patients?
It’s routine. “There’s an app for that.” Who among us hasn’t uttered those words? We
use our smartphones to summon rides to the airport, order takeout, and buy groceries.
Conveniences that were unthinkable only a few years ago are now old habits. With
advances and innovations coming at us so quickly, we are hardly surprised when another
great idea becomes part of our regular routine. Once there was a time when we would
have said, “What will they think of next?” Now we more often wonder, “Why didn’t we
think of this before?”
Boost telehealth adoption
3. 3
But in healthcare, this kind of innovation seems to happen much more
slowly, and adoption of new technologies can be glacial. Take telehealth.
We’ve heard over and over that virtual care is the next big thing in
healthcare. That millennials and large swaths of other generations
crave convenience and speed over in-person interaction. The Advisory
Board found that 77 percent of patients are willing to use virtual care1
and 90 percent of patients feel no obligation to stay with a provider
that doesn’t offer digital tools.2
They know they could save money, time,
and hassle by using virtual visits. Interestingly though, only 19 percent
have taken advantage of their provider’s telehealth offerings.
So what gives? Why aren’t more of them doing so?
In this ebook, we’ll explore what’s holding patients back from giving
telehealth a try, and how we can help them overcome those barriers.
77 percent of patients are willing to use virtual care
90 percent of patients feel no obligation
to stay with a provider
19 percent have taken advantage of their
provider’s telehealth offerings.
4. 4
Build awareness with marketing
and communication
Overcome concerns about quality of care
Treat every patient interaction as an
opportunity for engagement
1
2
3
Agenda: 3 Ways to Boost Telehealth Adoption
5. 5
rash?
,
uti?
,
ear pain?
One reason virtual care hasn’t taken off as predicted is that
many patients are unaware the service is available to them.
That means the onus is on healthcare systems to inform
patients of the benefits of using telehealth.
Part 1: Build
awareness with
marketing and
communication
6. 6
One of the most trusted sources of health information
is the clinician. If patients hear about telehealth services
from their trusted primary care provider, they are far
more likely to give it a try. In fact, patients with chronic
conditions are almost twice as likely to use virtual
care if their primary physician recommends it.3
That
said, recommendations from insurance providers and
employers can also drive virtual care adoption. And that
means we need to secure buy-in from those constituents—
physicians in particular.
Physician recommendation
7. 7
Tech-savvy consumers are the most likely patients to try
telehealth. The most effective ways to reach them are
through social media and targeted digital campaigns. An
added benefit to digital marketing is the ability to target
specific groups. Treatment for UTIs and birth control will
appeal far more to your female patients within a certain
age group, for example.
The best kind of marketing is the kind you can’t buy—word
of mouth. Patients who have had a positive experience
with telehealth will tell their friends and family about it.
Create ways that make it easy for your patients to share
their enthusiasm. Send them feedback forms, online
surveys, and the ability to post to their social networks.
Then watch the referrals come in.
Social media and digital Friends and family
8. 8
When we’re talking about new healthcare technologies
and how to promote them, it’s easy to overlook traditional
forms of advertising and marketing. But in-office posters
and pamphlets are still effective at driving patients
to adopt new care delivery platforms. Community
advertising—in the form of billboards, radio and tv spots,
and direct mail pieces—can change behavior as well.
We know that patients are willing to give virtual health a
try, and that once they do, they have a good experience and
are more likely to use it again. The chasm between those
who are willing to use it and those who have actually taken
advantage of it can be bridged by strategic marketing and
good communication.
Posters and advertising
9. 9
While 85 percent of patients say they want and expect
virtual care access,4
many of them have not utilized it due
to concerns about the quality of the care5
they will receive.
However, studies have proven that the quality of virtual
care visits compares favorably6
to in-office visits. And
patients who have used telehealth services often give
extremely high marks for satisfaction.
Any effort to boost patient adoption of telehealth,
then, must include a strategy to fight against these
misconceptions.
Part 2: Overcome
concerns about
quality of care
10. 10
Care from a clinician they already trust
One of the best ways to boost patient confidence in telehealth
is to link their care to providers they’re comfortable with. Many
patients value their relationship with their PCP7
, and they worry
that if they engage via telehealth, they’ll be receiving care from a
stranger, at best, or someone unqualified, at worst. Assuring them
that their care will be delivered by their own doctor—or another
clinician within their trusted network—goes a long way to building
patient confidence.
By linking telehealth with the patient’s PCP, patients are also
assured that any follow-up visits for their current condition—as
well as visits for different issues in the future—will flow along
their continuum of care.8
Patients can also be confident that their
medical history will be considered when their telehealth provider
creates the treatment plan.
11. 11
Evidence-based care
Patients and providers agree that an evidence-based approach delivers the best
treatment outcomes. In fact, patients rank evidence-based treatment above their own
treatment preferences.9
This demonstrates that they understand the value of decades of
research and collaboration physicians bring to the table.
Telehealth provides a unique opportunity to deliver evidence-based care consistently.
Once a patient has input current information about their symptoms and health history,
virtual visit software can help the provider determine a diagnosis, creation, and delivery
of an evidence-based treatment plan that optimizes patient outcomes. The provider’s
time is best spent reviewing the plan and ensuring that the patient is getting quick,
effective, evidence-based care.
Educating your patients that your telehealth offering delivers evidence-based care will
help them see that the treatment they receive will be determined by the most up-to-date,
accurate, and comprehensive data available, and that it will be reviewed and delivered by
a thoughtful practitioner who has the patient’s best interest at heart.
12. 12
When it comes to educating patients about telehealth, the obvious forms of
marketing and advertising come to mind: billboards, radio spots, pamphlets
and posters in lobbies and waiting rooms. These are all great ways to build
awareness of your virtual care offerings! But often, the best ways to get
patients to actually try telehealth are far more grassroots.
Part 3: Treat every patient
interaction as an opportunity
for engagement.
13. 13
As we can see in the graphic to the left,
marketing only provides a few channels
for patient communication, while
opportunities within the organization are
numerous—and many of them are free!
Patient Touchpoints
Marketing
Social | Search
Email | Video
Administrative
Check-in / Check-out
Scheduler
Coverage Benefits
| Call Center
Clinical
Drs | NPs | MA
Nurse Line
Online
Portal | Email
Referrals
14. 14
Administrative
Administrative staff are often the first point of
contact between a healthcare provider and a patient.
When a patient calls to make an appointment with
a doctor and explains his or her symptoms, the
scheduler or person taking the call can suggest the
patient seek virtual care rather than waiting to
come into the office. Call center employees can also
recommend telehealth, as can people answering
queries about benefits coverage. Building this into
their workflow would make it a habit.
Once a patient is in the office, the person checking them in
and/or out can recommend telehealth for the next time that
patient needs care. This also provides a great opportunity
to hand patients pamphlets or other printed materials
promoting the use of virtual care.
15. 15
Clinical
Put simply: there is no one a patient trusts more with their
health than their doctor, followed closely by the other
healthcare professionals—medical assistants, nurses, and
nurse practitioners—who work in their doctor’s office.
A recommendation to try telehealth from one of these
trusted professionals can have a huge impact on patient
behavior. And that recommendation comes naturally if the
patient is seeing the doctor for a condition or symptoms
that could be easily addressed through virtual care, like a
cold, UTI, or ear ache.
Giving clinicians a pamphlet or placard to refer to during
the conversation about telehealth can aid the conversation
and build credibility for the virtual care solution they are
recommending.
16. 16
As we discussed in part two, email campaigns are an
effective way to reach out to patients, especially if you are
strategic about which topics you send to specific segments
of those patients. Seasonal campaigns can engage patients
with telehealth as well. For example, patients who receive
notification that they can use virtual health during cold and
flu season will be happy to get care from the comfort of
their own home (or bed, depending on the severity of the
illness). Even better, those who are still contagious won’t
expose other patients to the virus if they seek virtual care
from home rather than at the doctor’s office.
Online
One of the most effective—even though it is slightly less
personal— ways to encourage patients to use virtual
care is through digital channels like the patient portal
and email campaigns. Often, a tech-savvy patient will use
the patient portal to schedule an appointment with their
doctor. If they see that virtual care is available to them,
and the steps to engage with it are simple, they are far
more likely to use it.
17. 17
Referrals and recommendations
Most patients who use telehealth report high
satisfaction. And, as we discussed in part one,
happy patients like to tell their friends and
family about their positive experience. Almost
every touchpoint we outlined above provides an
opportunity to ask for referrals to other patients.
If the topic of telehealth comes up with a doctor,
nurse, scheduler, or receptionist and the patient
says they have already used it, that is a perfect
time to ask them if they have told other people
about it.
18. 18
Having a smart telehealth strategy for your system is
table stakes. Telehealth benefits patients, clinicians, and
healthcare delivery systems in several ways:
• Improved health outcomes for both individuals and
populations
• Increased loyalty to providers
• Reduced clinician burnout by allowing physicians to
focus on the patient, not paperwork
• Boost to the bottom line of healthcare systems.
But implementing a virtual care platform is only the
beginning. Success depends on more than simply
building it and expecting them to come. Educating and
encouraging clinicians and patients to use virtual care
ensures triple aim goals are met and—often—exceeded.
19. 19
Endnotes
1 77% of Patients Want Access to Virtual Care, Telehealth; patientengagementhit.com, June 2017
2 Black Book Market Research, July 2018
3 Advisory Board, June 2017
4 What Do Patients, Consumers Want in Digital Health Tools?; patientengagementhit.com; July 2018
5 Why telemedicine has been such a bust so far; cnbc.com, June 2018
6 Why Hasn’t Telemedicine Taken Off? Hey, Blame This Guy.; Forbes, July 2018
7 Consumers Say Patient-Provider Relationship Key to Quality Care; patientengagementhit.com, November 2017
8 What Role Does EHR Software Play in Telemedicine?; Advanced Data Systems Corporation, January 2017
9 Consumers Say Patient-Provider Relationship Key to Quality Care; patientengagementhit.com, November 2017
20. 20
bright.md
info@bright.md
Bright.md is a venture-backed, privately held company based in Portland,
Oregon focused on positively transforming healthcare delivery for
stakeholders on both sides of care, including leading health systems in
North America.
Since its founding in 2014, Bright.md has stayed tightly focused on its
mission to modernize healthcare; generate savings to the overall cost of
care; provide high-quality, evidence-based, convenient care for patients;
and automate tedious documentation for clinicians.