The document introduces an email bot called ERA that uses artificial intelligence to automatically sort, route, and respond to large volumes of daily emails. It summarizes that existing email management tools are inaccurate and require extensive manual work. ERA provides immediate automatic responses to all emails, accurately classifies emails with 85% accuracy, and routes them faster and with 75% improved cost efficiency compared to manual methods.

1. W E L C O M E PRESENTATION
OF
ERA
E M A I L B O T

2. www.enterprisebot.ai

3. The
PROBLEM
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4. High volumes of Daily incoming
emails including spam that need to be
sorted and manually dispatched
2390
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5. 2390
Reply to emails is often delayed by several
months and requires dedicated full-time
resources to just assign emails and create
workorder which eventualy leads
to loss of customer or Lead
2390
EMAILS
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6. 2390
Existing tools such as XLS Macros
are not accurate (~25%) and still
requires manual work
ERROR
ERROR !
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7. The
SOLUTION
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8. Immediate reply to all the
incoming emails Automatically
classify and send emails
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9. Key
BENEFITS
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10. Improvement of
COST EFFICIENCY
75%
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11. Faster
ROUTING
90%
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12. Accuracy of
ROUTING
85%
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13. The
Problem
How it
Works
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14. Enterprise Bot’s proprietary NLU
Engine helps you process and
understand complex user queries
with a high degree of precision
A CUSTOMER SENDS
YOUR FIRM AN EMAIL
EMAIL
SENT
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15. The bot understands the customer’s request
and creates a classification for the email,
including its sentiment.
THE BOT STEPS IN
NEW
MAIL
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16. Based on the classification, the email is
automatically forwarded to the correct
department.
THE EMAIL IS
FORWARDED
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17. An agent analyses customer interactions
and key performance metrics to
continuously improve the bot and assist
the semi-supervised learning approach.
INTERACTION
ANALYSIS
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18. Key features
of ERA
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19. Use our NLP engine's multilingual capability to
understand your customers in their language.
Our bots already speak English,
German (even a little bit of Swiss German), French,
Italian, Dutch, and Portuguese, and are learning
more every day.
ADVANCED NATURAL
LANGUAGE PROCESSING
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20. Integrate into Exchange Web Service, Gmail,
or Outlook 365 in a few clicks to be able to
read, understand, and forward emails
using AI.
EASY CHANNEL
INTEGRATION
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21. Integrate into your core softwares using APIs
or even legacy systems with no APIs to enable
the bot to have deeper client insight for
classification and routing.
EASY BACKEND
INTEGRATION
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22. While AI is powerful in most instances,
sometimes you might want to set custom
rules and work flows for exception cases.
RULES ENGINE
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23. Keep track of the changes made to your bot agent
and retrieve data as and when required to ensure
compliance and control at all levels.
AUDIT TRAILS AND
USER ACCESS RIGHTS
AUDIT TRAILS
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24. All communication is encrypted using AES 256-bit
encryption at both transmission and rest to ensure
your data is always safe.
ENTERPRISE-GRADE
SECURITY
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25. 1
Still want to do it Manually ?
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26. 1
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27. Empower Digital Conversations