Vithya R is seeking a position in the IT industry that allows her to grow professionally. She has over 4 years of experience working with AS400 systems as a support operator and administrator. Her skills include AS400 operations, ITIL processes, Mimix monitoring, and working with tools like Footprint, ServiceNow, and BRMS. Currently she is a senior engineer providing AS400 support for AXA Technology including managing backups, user accounts, and monitoring jobs and systems.

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Vithya R
Mobile: +91-9686541329 Email: Vithyaramasamy@gmail.com
CAREER OBJECTIVE:
Seeking a position to utilize and enhance my skills and abilities in the Information Technology Industry that offers
professional growth while being resourceful, innovative and flexible.
PROFESSIONAL SUMMARY: 4.9 Years
 Worked at iGATE Global Solutions, Bangalore as ITIL/AS400 Support Operator.
 Currently working at AXA Technology Shared Services India Private Limited, Bangalore as AS400 Support
Operator/Admin.
 Extensive knowledge in AS400 Operations –Operations/ Admin level and all stages of ITIL.
 Exposure in all stages of ITIL: Service Desk, Incident Management and Completed ITIL Certification.
 Ability to face new challenges and good problem solving capabilities.
 Hands on experience with Mimix Monitoring.
 As an offshore coordinator received an internal appreciations for working proactively.
 Possess dedication, hard work and good communication skills that have been honed through interacting with people
at various levels.
 Worked on Robot Scheduler and native job scheduler.
 PTF Verification and Installation.
 Strong Knowledge of AS400 Operations, UNIX, MS SQL, BRMS Concepts and HP Service Manager.
 Performing IPL as per the business requirement.
SKILLS SUMMARY:
Operating Systems Unix, OS/400.
Database SQL
Ticketing Tools Footprint, HPSM (7.1&9.3), GE-Service Now
Exposure in all stages ofITIL Service Desk,Incident, Problem and Change Management.
Technology Worked AS400 , ITIL
Applications Worked BRMS,ROBOT and Quick_edd – AS400 Applications
HMC – Console Applications
Intellimatch, Storqm and Intellitracs
Application Software Trustedlink System I Version 6.3

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ACADEMIC QUALIFICATION:
Degree Institution Percentage Year
Master Of Computer
Applications
IITT, Tiruppur (Distance Mode) 68%
2011-
till date
B.Sc- Software Engineering Kongu Engineering College, Erode 8.61 CGPA
2008-
2011
EMPLOYMENT DETAILS:
Company Name Designation Duration
IGATE Global Solutions Systems Engineer
July,2011-
Oct,2015
AXA Technology Shared Services
India Private Limited Senior Engineer
Nov,2015-
Till date
PROJECT DETAILS:
Project :- I Hobby L1 & L2 Finance Application Support
Client Royal Bank of Canada (RBC)
Duration Feb’2012 – Nov’2012
Role Systems Engineer
Responsibilities
 Knowledge in Quality analysis of tickets, KPI and SLA analysis, Customer Interactions.
 ITIL framework of support using HP Service Manager 9.3 ticketing tools.
 Creating the interaction and incident tickets for the business user’s with priority and deadlines
based on their requirements.
 Resolving the Alerts, Incidents and Service Request issues related to business critical
production system and user support within SLA Time.
 Generating various reports for analysis for the improvement of the project and measuring the
quality work achieved by the L1 and L2 Analyst and Calculating the Service Level
Agreement given by the clients for L1 and L2 Analyst.
 Escalating and assigning the tickets to the next level by using escalation process.
 Intellimatch: It’s a reconciliation tool widely used in banking sectors to ensure that two sides
of data is matching.
 STORQM :Reporting tool widely used to store the reports from different applications.
 Updating the Trouble Shooting Documents and SOP at regular intervals. Ensuring adherence
to the SLA and OLA.
 Incident Management – Respond to and resolve business impacting incidents within SLAs
while keeping client managers informed about the entire incident.
 Problem Management which involves tracking of frequently occurring incidents and
identifying the root cause or escalation with the development team and find the solution.
Technology/Tools ITIL and HP Service Manager

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Project :- II Penske AS400 Support
Client PENSKE Truck Leasing
Duration Nov’12– Oct'15
Role Systems Engineer
Responsibilities
 Scheduling jobs using Native scheduler and ROBOT
 Creating and working with SBSD,JOBQ
 Analysing the hardware and software issues with the systems and placing IBM calls
 Scheduling, submitting, monitoring backups and investigating in case of failures
 Performing daily,monthly,quarterly and yearly backup as per business requirement.
 Creating expedient tickets for tape rotation, add the tapes and remove the tapes.
 Activate and deactivate 11 LPARS using GUI HMC.
 Apply PTF and verify and install.
 Knowledge on robot network , jobq and tape library.
 Hands on experience in MIMIX Monitoring.
 Save and Restoration of file/library/object/source member.
 Managing server through use of SST and DST.
 Performing full saves for all LPARS in a monthly basis.
 Preparing quick_edd report, weekly and monthly reports.
 Creating tickets in Footprint Applications
 Monitoring robot jobs, interactive jobs and group jobs.
 Validation of subsystem and start/stop the subsystems when it is required.
 Checking the system messages,robot network messages and resolving it.
 Monitoring health check of the servers after the IPL.
 Coordinating with onsite engineer for tape rotation and escorting of IBM CE visit.
 Monitoring system health in 11 LPARS.
Technology/Tools AS400,OS/400, FootPrint, HMC, BRMS and ROBOT.
Project :- III GCC-AS400 Operations/Admin
Client AXA Technology (Global)
Duration Nov’15– Present
Role Senior Engineer
Responsibilities
 Managed around 32 LPARs including PROD, DR, and DEV.
 Managing User Accounts and Special authorities.
 Performing Weekly Full System backup with IPL.
 Manual Job submission and job scheduling.
 Performing Backup & Restore on AS/400.
 Perform proactive checks to avoid major incidence/outage.
 Managing Subsystem and jobs, Job queues during mid month and Month end
backup.
 Manually starting certain daily backup depending on client requests.
 Documenting certain activities and other process manual preparations.

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 Knowledge on OS Upgrades, PTF installation and BRMS configuration.
 Installing and uninstalling LIC PGM from Image catalog.
 Creating Control groups and policies in BRMS.
 Omitting Libraries/Objects from BRMS Backup.
 Changing the attributes of the BRMS policies and Control group.
 Native and BRMS method of saving objects/Libraries
 Native and BRMS method of restoring objects/Libraries
 Trouble shooting Data Groups for synchronization with production box.
 Managing LPARS using Web HMC, Activate and Deactivate LPARS using Web
HMC, Resource sharing using Web HMC (like Processor& Memory), changing
modes from Normal to Manual.
 Moving the drives/resources from one LPAR to Another using Web HMC.
 Performing daily health check in Production, DR & Development Machines.
 Executing the Batch jobs & queries on daily basis.
 Monitoring the MQ Channels and Listeners.
 Monitoring and managing all the subsystems, Batch jobs, Interactive jobs, output
queues, and job queues.
 Monitoring and managing the MIMIX Subsystem and Data Groups on user’s
request.
Technology/Tools AS400,OS/400, FootPrint, HMC, BRMS and ROBOT.
PERSONAL DETAILS:
Name: R. Vithya
DOB: 25/02/1991.
Nationality: Indian
Languages Known: English & Tamil.
Marital Status: Single
Declaration:
I hereby declare that the above furnished information given is true to the best of my knowledge and belief.
Place: Bangalore
Date: (Vithya. R)

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