Rahul Kumar provides his contact information and career objective of securing a position in the service industry where he can apply his experience and skills. He has over 7 years of experience as an IT Support Engineer and AS400/I series Server Support Engineer. His experience includes AS400 system administration, hardware and software troubleshooting, OS upgrades, backup and recovery, networking, security, and application support.

1. Rahul Kumar,
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Flat F14, 1st Floor Sai KINGSDALE APRTMNT
Agraha Main Road, Babusapalya
Bangalore :- 560043
Cell ::- 9916211844, 9916272223
Email:- rahusin@gmail.com
______________________________________________________________________________
CARRIER OBJECTIVE :-
Securing a position in the service industry where my experience, education, training, and proven
ability can be fully applied for the growth of the organization and self.
Application and Server Support Engineer ( AS400/ ISERIES) :: Information Technology
Highly effective information technology support engineer with career history of providing levels of
product improvement, defect enhancement, customer service, software sales strategy and
presentation, and related technology services.
*IT Support Engineer * AS400/I series Server Support Engineer * Networking tools * Patch
management * End User Computing Services *Installation and up gradation services * Support
Document Preparation * Service Desk Services* Communication Excellence * Clarity of Presentation *
Broad Industry knowledge. Websphere Applications(MQ), EDI and JDE Application support at Iseries
Side. Project Transition and Knowledge Transfer, (Planning, Scheduling and Projecting Hardware
Migration Projects)
Professional Experience
1.) IPsoft Global Services Private Limited (12th
Nov Till date)
 AS400 networked systems, access and security guidelines and procedures Followups and SOP
Preparation for the same.
 Hardware and software troubleshooting and guiding resources and preparing SOP for new
issues fixes.
 Regularly solving technically challenging problems involving AS400 based critical application
and hardware issues.
 Expertise on OS upgrades - Completed procedure and on 5 LPAR self-driven
 Worked on iSeries hardware (I/O, IOP, Cards, type/model/Ethernet) – while h/w migration ,
Understanding of complete H/W setup and implementation for iSeries
 Worked on complete HMC management - Backup, reboot, activate, different profiles, HMC
setup, firmware upgrade etc.

2.  Worked and have experience in LPAR creation/decommission - LPAR creation prerequisite,
H/W requirement, VIO requirement, LPAR deletion plan, Resource management etc.
 Worked on ATL/VTL - ATL/VTL functionality,
 Worked on LPAR creation/decommission - LPAR creation prerequisite, H/W requirement, VIO
requirement, LPAR deletion plan, Resource management etc
 Exposure to SAN/VIO - SAN ASP Concept, VIO implementation concept, ACSLS knowledge and
commands
 Worked on Data Domain VTL backup issues and troubleshooting’s
 Worked on Protectier Configuartion and mapping backups and dedup.
 Worked on ACTIFIO Snapshot and DEDUP Backups and its DR.
 Worked on rebuilding of LPARs - Complete plan and implementation with roll back plan, risks
involved, prerequisite etc
 Worked on internal/external disk removal/addition activities.
 Worked on iSeries DR activity - Planning and implementation of complete DR with network
setup, minimum 4-5 self-driven DR experience required.
 Worked on Ethernet setup and Virtual IP
 Worked on building iSeries system from scratch - Complete iSeries system set up.
 Worked on system security - All system security, system values, journal management,
authorization etc.
 Work Knowledge of AS400 High Availability setup MIMIX,
 Work Knowledge of ROBOT and Advance and native Scheduler.
 Worked on Code promotions through Third party tools ( Turn OVER and others)
 EDI and JDE Depelopers team changes and request support.
 Participate and initiate Service Improvement Plan as part of Continual Service Improvement
activity within Deep Support
 Supporting third party application like Websphere MQ .
 Coordinating with IBM for various hardware and fix related issues.
 Knowledge on Journaling with forward and backward recovery.
 Troubleshooting CPU and ASP% issues.
Added Application Support Summary
Connect Direct
Connect:Direct is a computer software product to transfer files between mainframe
computers, and midrange computers. It was developed for mainframes, with other platforms
being added as the product grew.
Day to day troubleshooting for file transfer issue across Unix, mainframe, windows nodes,
new installations and upgraded to version 3.6. Edited or customized CL program for customer
by integrating automated file transfer and error reporting for C:D jobs from Iseries to Wintel.
IBM Websphere (MQ Admin)
WebSphere MQ, a member of the WebSphere family from IBM, for messaging across
multiple platforms , including Windows, Linux, OS/2, IBM mainframe and midrange, and Unix.

3. Creating Queue Manager, Starting Queue Manager ,Stopping Queue Manager, Deleting Queue
Manager ,Displaying Queue Manager Status ,Queue Manager Properties , Automatic Startup,
Communicating between Queue Manage , Working with Queue ,Local Queue, Transmission
Queue ,Remote Queue ,Alias Queue ,Model Queue ,Queue Default Options
Channels, Listeners & Bindings and Security.
Channel Pairing ,Channel Triggering , Clustering ,Cluster Repository setup ,Cluster Work Load
Balancing ,Sending Message to a Cluster Queue ,Remove Cluster Queue Manager from Cluster
, High Availability Cluster , Achieving Security Objectives thru WMQ ,General Security setup
,Channel Security with Channel Exits ,Channel Security with SSL ,Channel Authority Records
2.) Hewlett Packard Global Soft Pvt Ltd ( Bangalore) (from 6th
of May Till 9th
of Nov 2015)
Technical and Account Specific knowledge and day to day roles and responsibility.
* Start and Stop the system i/OS
* Creation of new user profiles. Change and Delete profiles according to job responsibilities.
* Manage system devices, user display station and printers
* Preventive Service Planning - Quarterly PTF (Program Temporary Fix) and Firmware up
gradation. Pre-requisite for this would be SSMA/SWMA.(Software Subscription MA / Software
MA )
* Manage backup and restoration for the IBM i-System and the applications deployed
through BRMS (Backup Recovery and Media Services) & Native OS. (IBM-i operating system)
* Work closely with other members in IBM remote support and customer IT team to provide
troubleshooting information and logs. Indicative examples of logs are product activity logs,
service action logs,
* Monitor jobs, history logs, Product Activity Logs, Resource utilization.
* Resource management on LPARs.
* Robot Jobs management, Support and Administration.
* Management of MIMIX to ensure replication of the data from DC to DR system.
* I-System and MIMIX administration
* Ongoing management of LPARs on i-System platform
* Ongoing management of MIMIX to ensure replication of the data from primary site to the
disaster recovery site.
* Applying Cumulative, Hipper, Database and single PTFs on ISeries servers as part of
Quarterly Maintenance.
* Worked on Disk failure problems. Checking the status of the Disk unit on access to DST
QSECOFR and replacing the failed disk.
* Starting Parity and added new disk units in ASP. Whenever we got Requirement or issues.
* In case of any hardware or software/application issues, We member of Deep support
admins can resolve the issue and bring system back to operation.
* Work among the team to share knowledge, and develop team synergies within Deep
Support and ITIO/AH organization
* Participate in projects to upgrade, modify or change the OS configuration, Kernel
parameters and software by working closely with engineering team
* Participate and initiate Service Improvement Plan as part of Continual Service Improvement
activity within Deep Support

4. * Supporting third party application like Websphere MQ .
* EDI and JDE Application Support .
* Coordinating with IBM for various hardware and fix related issues.
* Knowledge on Journaling with forward and backward recovery.
*Troubleshooting CPU and ASP% issues.
*Monthly and Quarterly Performance tuning planning and execution.
* OS upgrade and DR Activity Planning and Execution as per requirement.
Working closely with Unix/Linux and Storage team for cross platform Application issues.
·
3.) IBM INDIA PVT LTD . Bangalore ( 7th
May 2012 Till 30th
of March 2015 )
Technical and Account Specific knowledge and day to day roles and responsibility.
 To provide remote SERVER Administrator L2 to L3 support on AS/400 Servers for UK Clients.
• Supporting in FSD (Full Service Delivery) model, providing end to end services to client.
• Providing 24x7x365 coverage, have been performing on call role continuously from
more than an 2 year.
• Maintaining Incident, Service Request and change tickets and Problem tickets.
Ensuring SLAs are met and adhering to change management process.
• Managing Problem records to investigate severe and recurring issues to provide RCA
and Resolution.
• Coordinating with IBM for various hardware and fix related issues.
• PTF planning, installation. Making sure security PTFs are always applied as soon as
possible after CIRATS is generated.
• Maintaining BRMS, troubleshooting saves, restores, BRMS networking, control groups
and BRMS policies, BRMS Installation.
• WebSphere MQ for Messaging (MQSeries) -Maintaining MQ for iSeries,
troubleshooting channel related issues including configurations. Projects included MQ
Series design and implementation
• Installed and configured WWTS for account to enable MAM console for operations
team.
 It also include co-ordination with different Location network and AT&T team to get Firewall
open for nated ip.
• Connect Direct – Day to day troubleshooting for file transfer issue across Unix,
mainframe, windows nodes, new installations and upgraded to version 3.6. Edited or
customized CL program for customer by integrating automated file transfer and error
reporting for C:D jobs from Iseries to Wintel.
• Audits – faced audits for account and came out clean after extracting and delivering
acceptable evidences.

5. • HMC V7, VIOS, and LPAR planning and build experience, moving resources across
LPARs, creating and modifying test LPAR Profiles. Knowledge of HMC and LPAR and
used for resource movements.
• ATL and VTL Tape library management, upgraded tape drive firm wares, initializing and
allocating scratch tapes across LPARs.
• Managing journals & receivers.
 Applying Cumulative, Hiper, Database and single PTFs on iSeries servers as part of Quarterly
Maintenance.
 Worked on Disk failure problems. Checking the status of the Disk unit on access to DST
QSECOFR and replacing the failed disk.
 Starting Parity and added new disk units in ASP. Whenever we got Requirement or issues.
 Checking cache battery status using SST. As part of Quarterly Maintenance.
 Resetting user passwords whenever required through QSECOFR.
 Creating User Profiles, Group Profiles and providing Authority.
 Deletion of user profiles and then changes the ownership to new users.
 Granting object Authorities to user according to requirements.
 Running Security Audit on the iSeries Servers on weekly Basis.
 Troubleshooting CPU and ASP% issues.
 Performing updates activity as per change schedule.
 Month end activities as per the change request.
 Worked on CDC Environment for Replication issue.
 I doctor Tool Used for Performance issue.
 Knowledge on Journaling with forward and backward recovery.
• MIMIX and Icluster – Day to day troubleshooting and quarterly maintainance.
• Subsystem creation and managing them
• SA & D activities – Service activation and deactivation documentation along with
evidences after OS upgrade, Hardware migrations.
 • Disaster Recovery – Performing BRMS restore DR annually. Tasks includes also
arranging disk, tape and optical resources to match production systems capacity.
 System migration for switching over system from one location to other.
 Basic knowledge of DB2,RPG and CL.
 Certifications done during my tenure in IBM
 ITIL Foundation Basic (IBM INDIA INTERNAL CERTIFICATION0)
 IBM Certified RCA Analyst.
 Achievements
 Awarded with Employee of the year award from customer.
 Dell International Services.Noida (8th
of August 2011Till 2nd
May 2012)
 Worked as senior Associate –Roles and Responsibilities included

6.  Maintaining client servers like checking system health, system status and subsystem.
 Performing IPL as per client requirement.
 Performing weekly, monthly backups and monitoring backup using BRMS.
• Checking DB and OBJECT errors using MIMIX and retry the failed object.
 Working with BMC Remedy Action Request System ticketing tool for Incident and change
ticket creation
 Creating an Incident for application and technical issues to proper group and creating change
management and applying for weekly maintenance.
 Interacting with IBM service center for all hardware problems with immediate action and
tracking in deferent manner.
 Knowledge on LPAR’S.
 Worked on DST and SST.
 Generating reports as per client requirement.
 Scheduling and monitoring Backup using BRMS.
 Scheduling Jobs using job scheduler and advanced job scheduler.
 Working with Hardware Management Console.
 Coordinating with Clients as well as support team for problem resolution.
 SLA based Service Delivery, coordination with vendors from time to time & maintaining
Quality of Technical Service.
 Escalation Handling ,Documenting known Problems and process for Level-1, level-2
references.
 Reports (Creating Daily/Weekly/Monthly reports as required). Working on SOX related reports
on quarterly basis. Provide 24x7 matrix support, as part of a team, for all AS/400 customers.
 Achievements
 Awarded with on the spot Award for process improvement
5.) HCL COMNET System And Services Ltd. (3rd of July 2008to 5th
of Aug 2011)

7. HCL Comnetas Analyst Systems, Noida, (since Jul’08.)
Key Responsibilities:
Worked withHCLComnet Ltd. as Analyst Systems and providing Technical support to HCL Global Client
‘Cummins Power Generation’ from Remote Infrastructure, and maintaining their 19 AS/400 servers
through 24 X 7 operations globally for their smooth operations and 100% availability.
(Since May 2009 to 5th
Aug 2011)
Responsibilities for AS400:
a) Backup – (BRMS)
Monitoring, Initialization of Tape, Scheduling of Daily/Weekly/Monthly Backup, Checking Log,
Restoration as required.
b) Disk Space.
Monitoring of disk space, deletion of Spool Files, Out Queues, clear the MSGQ’s.
Monitoring/handling, adding of new HDD’s in the expansion box. Removal of HDD’s as per
requirement.
c) User Problems:
Helping user to work, printer/system problem analysis (Weekly), user profile maintenance.
d) Server Performance
Disk Utilization, Configuration, Collection of Data (Monthly), System Tuning.
e) Monitoring:
Work with System status, Logs, Job Queues, Active Jobs, User jobs, Sub System jobs, Devices
• Backup, Restoration & PTF installation on AS/400 Servers. Daily, Weekly & Monthly Backup’s
and checking the logs, daily system Health Check Status in AS-400 Server. Knowledge of iSeries
navigator, BRMS, elementary MIMIX operations
• User Management (User Creation, Deletion providing the authorization)
• SLA based Service Delivery, coordination with vendors from time to time & maintaining
Quality of Technical Service.
• Escalation Handling. Documenting known Problems and process for Level-1, level-2
references.
• Reports (Creating Daily/Weekly/Monthly reports as required). Working on SOX related reports
on quarterly basis. Provide 24x7 matrix support, as part of a team, for all AS/400 customers.
Achievements
• Rated as Exceeding Expectation performer in the annual assessment consistently two years.
• Worked as member Disaster recovery team for Ceva Project (Successfully reported errors in
given time period)

8. • Worked for Remote Desktop Support to decrease overload of ticket during application up
gradation across globe.
Worked as an Analyst in ITHelpDesk and Remote Desktop Support.
(July 08 to April 09)
Key Responsibilities:-
• Taking care of Huge IT infrastructure for a Global Project.
• Supporting Global Users for Their IT Related Problems
• Analyzing and creating reports on Different Issues
• Maintaining and Troubleshooting Lotus Notes Mailbox.
• Using Remedy as a Ticketing Tool.
• Working on remedy 7 but have worked on remedy 6 as well
• (Analyzing Issues related to server and Database and Assigning ticket to concern department)
• Troubleshooting Different Issues Related to Mainframe.
• Resolving Lotus Notes and other Windows Application related issues at client ends by taking
remote access of user computer
• Troubleshooting Different Issues Related to Citrix Application.
• Troubleshooting Different Issues Related to Password of Different Applications.
• Troubleshooting Different Issues Related to VPN, Wireless, IPass .
• Creating Account for Users on Different Applications
• Maintaining and adding profile to Active Directory
6.) Sitel India Ltd (21st
May 2007 to 30th
of june2008.)
Cable (Broadband) US process
Responsibilities.
Taking care of different queries of customer related to internet connection, also taking care of
hardware device like Router, Modem Splitters etc.
Analyzing new problems coming with internet connection and doing research and providing Solution.
Also got responsibility and role of subject matter expert.
7.) Alexion Technologies W.e.f. 1st
May 2005to 18th of May 2007
Working with Alexion technologies has been great piece of experience. Supported hardware and
software both for the clients of Alexion. Alexion deals in complete software solution to School,
College, Universities, Retail shops, Pharmaceutical companies, Hospital and many other industry. My
roles and responsibilities were to do software sales, conducting seminars and presenting new
applications to client.
Tech Support Engineer (TSE)—
Responsibilities:

9. • Troubleshooting for different Software product of Alexion at client end.
• Helping Customers for on line installation of products, which works on network.
• Reply to Mail for different query of customers regarding our solution.
• Worked as a member of sales team as well.
• Event management and providing training to the sales team.
• Installation and up gradation of software at client end.
• Keeping backup and maintaining of database of all client.
Rewards and Achievements
Get rewarded as employee of the month for having Maximum Resolution rate.
COMPUTER SKILLS
Administration:
AS/400 I-Series Server (810), i5 & IBM X-Series Servers, Power 6 (9117-MMA).Symantech Veitas Net
Backup, MAC PC, Windows XP, Application Tools of Various technology fo password reset and
network check.
Operating System:
AS400/V5R4,V6R1,V7R1, Windows-2003,Windows XP,Windows7,Vista
Packages:
MS-Office 2k3, 2k7.Red Hat Linux 6.4
Email Client:
MS outlook, Outlook express, Mac mail. LotusNotes6.5 and Lotus Notes 8.5
Ticketing Tool:
Remedy-4, Remedy-7, Change Point , Picasso, Cherwell and Maximo.
RDBMS:
SQL Server 7.0
Front End:
Visual Basic, VB.net
Web Technologies:
HTML,XML,
Educational Qualification
10th
From Bihar school Examination Board. (1999) Percent obtained (71%).

10. 10+2From Bihar intermediated education council. (2001) Percent obtained (72%).
Graduation BSc(IT) from KUVEMPU University (2010) Percent obtained (68%).
MCA in Correspondence from SMU (2014) Percent obtained (57%).
Technical Qualification
HNiiTDiploma.(Two year Diploma Course in software Engineering) from Niit South ext. New Delhi
(2004)(Regular)
Co- Curricular activities.
Represented School Cricket Team.
PERSONAL MEMORANDUM
Name : Rahul Kumar
Father’s name : Late Sri. Ranjit Kumar Sinha.
Date of Birth : 02/01/1984
Sex : Male.
Marital status : Married
Passport no : M8633037
Visa B1/B2 : 201515920100O1
Nationality : Indian.
Language Known : Hindi, English
Date: __/__/______.
Place:
(Rahul Kumar)